Integration

Salesforce Marketing Cloud - Omnichannel Connector

Engage with customers using preferred messaging channels, including SMS, MMS, RCS, WhatsApp, Viber, KakaoTalk, Instagram, Messenger, Telegram, LINE, and more!
Products
Conversation API
Resources
The ultimate guide to conversational messaging channels

With Sinch’s Omnichannel Connector app, Salesforce Marketing Cloud customers can engage with users using 1-way and 2-way messaging capabilities over an ever-growing number of communication channels — integrate once and automate the rest.!

Communicate using text but also rich media for a more personalized and engaging experience and get support for message templates and non-templated messages. 

Get all the benefits of Sinch's Conversation API, including unified contact profiles, built-in transcoding, and automatic fallback,​, while using the Salesforce Marketing Cloud platform. Quickly and easily integrate with CRM, campaign tools, and other business systems and customize your integration to suit your business needs.

Our app is hosted on the Salesforce AppExchange here.

About Salesforce Marketing Cloud 

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights. It helps make every moment count to drive customer loyalty and more effective marketing outcomes. 

Contact: Bipin Patel, Product Manager - [email protected]