Zoho

Turn CRM contacts into conversations that convert with our top-rated Zoho texting integration. Easily send and automate one-to-one and bulk SMS and MMS.
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Sinch Engage SMS for Zoho

Zoho CRM text message integration by Sinch Engage

This top-rated Zoho CRM text messaging integration by Sinch Engage (formerly Smooth Messenger, MessageMedia) helps you reach customers where they are 24/7—on their phones.

Get all the SMS and MMS capabilities you need to securely and efficiently send automated appointment reminders, lead follow-up, and mobile customer engagement without needing to learn a new tool.

Key benefits of this integration:

  • Fast, easy setup—no dev skills required
  • 24/7 global support from Zoho messaging experts
  • Save time and drive conversions by triggering automated SMS in drip campaigns and workflows—both one-to-one and bulk sends
  • Enhance customer engagement and support with real-time, two-way SMS chats and conversation history
  • Move faster as a team with one unified inbox, SMS templates, and access to our Mobile App
  • Stay on top of conversations with push notifications and automatic replies
  • Maintain compliance with automated opt-out management

Send and track all mobile message communications directly in Zoho CRM

Engage in real-time using conversational messaging on the contact record

Nurture and convert with automated SMS in drip campaigns and workflows

Easily track and assign conversations back in one integrated inbox

Reach your targeted audience using scheduled bulk SMS campaigns

Zoho text messaging use cases

How companies use Zoho SMS & MMS with Sinch Engage

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Sales & lead nurturing

Convert prospects with timely automated SMS communications integrated directly into your Zoho Flows. Build personalized campaigns and respond to leads in real-time.
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Automated reminders

Reduce no-shows and manage cancellations efficiently with automated SMS reminders for upcoming appointments and events sent directly from Zoho CRM.
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Customer engagement

Manage inbound inquiries and customer support waiting times by enabling two-way conversational messaging between customers and your support team.
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Marketing Campaigns

Create and send bulk SMS campaigns with personalized templates and manage responses with conversational messaging, all within your familiar Zoho CRM interface.

Why Sinch Engage

The best Zoho SMS integration for growing teams

Easy setup

We’re directly integrated with Zoho CRM, making installation simple and fast. 7k+ installs.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.
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How to use the integration

Set up Zoho text messaging in minutes

Our simple, no-code setup gets you up and running with Zoho SMS & MMS fast—with full compliance and optimal delivery rates from day one.

Install the Sinch Engage (formerly Smooth Messenger) app from the Zoho marketplace and authenticate your accounts with one-click integration.

Choose from local, toll-free, or short code numbers. We handle carrier registration and verification, with 24/7 support.

Create automated SMS & MMS workflows in Zoho, with pre-built templates for common use cases.

Test your setup with a small segment, then scale to your full audience with confidence in delivery and compliance.

This is a fantastic tool that integrates quick and easy, but also gives the Purchaser a lot of control. We used it to connect with our vendors and our new business, both with great success.
Dakota Tegan
We’ve used 3 other platforms and even tried to develop one for our needs, but [this integration] made everything significantly easier for us. Highly recommended if it suits your needs.
Josh Oastler
We are delighted with the SMS services contained within Zoho CRM. Communication between us and our clients has improved significantly with the introduction of the SMS tool.
Leanne Kelly
Customer service has been fantastic! We started with Twilio and it was such a smooth transition and we have had no issues as we have moved over!
Brenda Reid
Has been the great solution for messaging our client right out of Zoho with minimal issues, and the issues we have had were addressed promptly. Would recommend!
Nathan Stewart

FAQs

Common questions about Zoho text messaging

SMS for Zoho CRM enables businesses to send and receive text messages directly within Zoho CRM, streamlining customer communication and automating notifications.

SMS for Zoho CRM works by integrating a messaging provider like Sinch Engage, allowing users to send, receive, and automate SMS/MMS from CRM modules, with all interactions logged for compliance and tracking.  

Benefits include real-time engagement, SMS automation in your workflows, two-way messaging, compliance management, and improved customer experience—all from a single SMS platform right within Zoho.  

No — setup takes just a few minutes and requires zero coding. Most teams install, connect their number, and start sending messages the same day.

Yes. Every message, reply, and workflow-triggered send is automatically logged on the contact record, so your team always has the full conversation history in one place.

Absolutely. You can trigger SMS/MMS from Zoho Flows, blueprints, automation rules, and common CRM events — no extra tools needed.

Yes — Sinch Engage is a Tier-1 provider with 600+ direct carrier connections, ensuring the highest deliverability and fastest routing for Zoho teams around the world.

We automatically handle opt-outs, consent, and compliance for regulated markets. If a customer texts STOP, future sends are automatically blocked.

You’ll have access to 24/7 global support via chat and email, plus step-by-step guides for installation, workflows, and MMS campaigns.

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