Zoho CRM

Turn CRM contacts into conversations and increase conversions with automated and one-to-one text messaging.
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Image for Send and track all mobile message communications directly in Zoho CRM

Send and track all mobile message communications directly in Zoho CRM
Image for Engage in real-time using conversational messaging on the contact record

Engage in real-time using conversational messaging on the contact record
Image for Nurture and convert with automated SMS in drip campaigns and workflows

Nurture and convert with automated SMS in drip campaigns and workflows
Image for Easily track and assign conversations back in one integrated inbox

Easily track and assign conversations back in one integrated inbox
Image for Reach your targeted audience using scheduled bulk SMS campaigns

Reach your targeted audience using scheduled bulk SMS campaigns
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Zoho CRM text messaging integration

Drive more customer engagement and conversion with personalized and automated SMS campaigns—all from within your familiar Zoho CRM platform. 

With this integration, you can reach your customers where they are 24/7—on their phones. Get all the SMS capabilities you need to securely and efficiently send automated appointment reminders, follow up with leads, and engage with existing customers you already have in Zoho CRM.  

Key benefits of this integration: 

  • Easily reach customers SMS with regular texts or templated blasts 
  • Drive conversions with automated SMS in drip campaigns and workflows 
  • Stay on top of conversations with push notifications, auto-replies, and templates 
  • Manage all text in one team inbox, with live pop-up notifications   
  • Maintain compliance with automated opt-out management 

Start delivering timely SMS communications to engage and convert more customers and bring messaging into the workflows you already have in Zoho CRM.

Popular ways to leverage SMS on Zoho CRM with the Sinch Engage integration

Outbound Communications

Send individual or bulk text messages through an easy-to-use, natively integrated platform. Track all communications directly in your CRM.

Two-way Conversations

View and respond to incoming SMS and MMS messages instantly within your CRM. Stay on top of conversations with live pop-up and email notifications.

Automated Messaging

Create templated SMS campaigns, automated drip sequences, and appointment reminders to engage thousands of contacts while maintaining personalization.
“SMS has had a huge impact on our business. It allows us to keep customers informed and engaged throughout the loan process, which is essential for our success.”
Online Lender Head of Technology

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