Shopify

Turn abandoned carts into sales and target shoppers with personalized offers. Gain ROI from ecommerce texting with our top-rated Shopify SMS marketing integration.

Shopify SMS & MMS integration by Sinch Engage

This Shopify SMS integration by Sinch Engage (formerly MessageMedia) enables you to unlock revenue growth and boost customer engagement by adding SMS, MMS and RCS messaging to your customer communications—all from within Shopify.

Get set up in minutes, no tech skills required. Attract and convert more customers on the mobile channels they love and do it seamlessly with your existing Shopify data and workflows.

Key benefits of this integration: 

  • Recover abandoned carts with automated and personalized SMS messages
  • Sync segments from Shopify to send the right messages to the right audiences
  • Entice shoppers with campaigns that include discounts and checkout URLs
  • Streamline customer support operations through 1:1 text messaging
  • Be strategic with ecommerce marketing by adding automated SMS in Shopify Flow
  • Monitor campaign and abandoned cart flow effectiveness with detailed SMS analytics and ROI reporting
  • Gain consistent ROI reporting that highlights critical metrics, helping you track business performance and continuously improve store operations

Convert more shoppers with abandoned cart recovery automations

Build targeted segments leveraging Shopify buyer behavior data

Know how to drive your business forward with ROI and revenue recovered reporting

Be strategic with ecommerce marketing by adding automated SMS in Shopify Flow

Shopify text messaging use cases

How companies use Shopify SMS & MMS with the Sinch Engage integration

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Abandoned Cart Recovery

Pull back the 7 out of 10 shoppers who abandon their carts with automated, personalized text messages that drive conversion.
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Marketing Campaigns

Send bulk SMS campaigns with special offers, restock updates, and engaging win-back messages to boost revenue.
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Social Media Conversion

Turn social followers into customers by creating automated Instagram replies that direct followers to your Shopify store with exclusive offers.

Why Sinch Engage

The best Shopify texting integration for growing ecommerce brands

Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.
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How to use the integration

Set up Shopify text messaging with Sinch Engage in minutes

Our simple, no-code setup gets you up and running with Shopify SMS, MMS, and WhatsApp fast—with full compliance and optimal delivery rates from day one.

Install the Sinch Engage app from the Shopify marketplace and authenticate your accounts with one-click integration.

Choose from local, toll-free, or short code numbers. We handle carrier registration and verification, with 24/7 support.

Create automated text message workflows in Shopify, with pre-built templates for common use cases.

Test your setup with a small segment, then scale to your full audience with confidence in delivery and compliance.

FAQs

Common questions about Shopify SMS and text messaging

Our Shopify SMS integration allows you to send text messages directly to your customers from your Shopify store. This includes marketing messages, abandoned cart reminders, order updates, and more—right from your dashboard or automated workflows.

Absolutely. We support TCPA, CTIA, and GDPR compliance. Our platform includes double opt-in tools, unsubscribe keywords (e.g., “STOP”), consent tracking, and region- specific compliance options.

Yes. We support global SMS delivery across most countries. You can send messages based on your customer’s location, language, or time zone for localized campaigns.

Yes! We support MMS (Multimedia Messaging Service) in the U.S. and some other regions. You can include product images, GIFs, and other rich content to boost engagement.

Yes, you can personalize messages using customer data from your Shopify store, including: first name, last order details, cart contents, and purchase history.

Not at all. Our platform is designed for non-technical users, and you can launch your first campaign or automation flow with just a few clicks.

Yes! You can start with a free trial or book a live demo with our team to see how it works in action.