SINCH HUB

Next-Gen CPaaS platform to revolutionize enterprise communication

Untangle the complexity in enterprise communication with Hub – a unified approach to diverse channels and preferences.

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Pillars of Sinch Hub messaging ecosystem

  • Configuration pillar

    Faster go-lives, airtight compliance, and the freedom to optimize vendors or routes whenever the business demands. Accelerate time-to-market by up to 30%.

  • Policy management pillar

    Consistent, compliant, and customer-friendly messaging—delivered under one roof and visible in a single audit trail with 15–20% improvement in customer satisfaction owing to messaging consistency and transparency.

  • Communication layer pillar

    Every alert or campaign leaves as the best-fit message on the best-fit channel, driving higher conversions, 15-20% cost reduction, and happier customers. 

  • Reporting pillar

    Unified, real-time visibility that turns raw delivery stats into actionable insights—boosting performance up to 20–25%.

Redefining enterprise power—for smarter decision-making

Enterprise-grade governance

Control messaging access, vendor selection, channel usage, and traffic routing for cost efficiency, compliance, and resilience.

Peak optimization

Route every message to the lowest-cost, highest-quality vendor, blocking bad traffic to cut spending by up to 30%.

True omnichannel experience

Instantly convert plain text to rich WhatsApp/RCS, upgrades channels on-the-fly, and orchestrate multi-step journeys.

Real-time dashboards

Slice data by channel by business unit or source system. Instantly spot traffic spikes, latency issues, or over-messaging in any division.

Best-in-class security

End-to-end encryption, role-based access, automatic TRAI/DLT alignment, and full audit logs—built for regulated industries.

Smart reports

Real-time visibility transforms raw delivery metrics from the entire communication stack into meaningful, actionable insights.
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Dedicated CPaaS tailored for your win

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One Hub to disrupt fragmented communications ecosystem

One view for excellence

Multiple sources initiating alerts? Break down silos and regain control with reliable and compliant customer communication.

All channels – zero integration hassles

Drive engagement with omnichannel communication at scale without hassles and technicalities related to integration and changeovers.

Upscale with ease

Transcode messages automatically without making any changes to the source system.

Frequently Asked Questions

Our platform goes beyond standard CPaaS by offering unified API access to multiple communication vendors and channels, with dynamic template management and on-the-fly channel switching. We’re an orchestration layer that centralizes management, ensuring consistent CX, cost optimization, and vendor flexibility, rather than just providing access to channels.

We solve the challenges of fragmented customer communication, operational inefficiencies from managing multiple vendors/channels, vendor lock-in, and lack of a unified view of customer interactions. We help you deliver consistent, personalized, and scalable customer experiences.

We support a comprehensive range of channels including SMS, Email, Voice, WhatsApp and emerging channels like RCS. Our architecture allows for rapid integration of new channels.

We provide a robust API that acts as a single endpoint for all your communication needs. It’s designed for ease of integration and scalability.

We adhere to industry-best security practices, including end-to-end encryption, data at rest encryption, multi-factor authentication, robust access controls, and regular security audits.

Our platform centralizes all incoming webhooks and callbacks (delivery receipts, message replies, opt-outs) from all connected channels and vendors, ensuring you have a complete, real-time view of customer interactions.

By consolidating vendors, you gain negotiating power for better rates. Message routing & transformation optimizes for cost-effective channels. Increased efficiency in managing communications reduces operational overhead. Better customer engagement leads to higher conversion rates, customer retention, and ultimately, increased revenue.

Yes, you can bring your existing vendor relationships. Our platform is designed to integrate with your preferred providers, allowing you to leverage existing agreements while gaining the benefits of our centralized management.

We offer dedicated technical support, comprehensive API documentation, and professional services to assist with integration, migration, and ongoing optimization.

Our platform provides features to help you enforce consent, opt-out/ DNC scrubbing, and data privacy, supporting your efforts to remain compliant across various regulations.

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