Virtual communication has advanced on a greater level and it is not only restricted to personal use these days. Organizations are always looking for platforms that would provide them with conversational AI. Sinch (previously ACL Mobile) is into the messaging/conversational AI space. We bring businesses closer to their customers through SMS, Voice, WhatsApp, Axiom, Credence (marketing automation). Ankur Agrawal is Senior Vice President- Conversational Messaging for Sinch in India. He has over two decades of rich experience in business strategy, sales, business development, product planning, and growth in the internet space. Analytics Insight has engaged in an exclusive interview with Ankur.
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