Legal
Global Version 6.2 – India Version 2.1 – 04September2024
1. DEFINITIONS
Capitalized terms are defined in the Glossary at the end of this document.
2. SUPPLY OF SERVICE AND RESTRICTIONS
2.1 Supply of Service.
Subject to the terms of the Agreement, Sinch India will make the Service available to Customer.
2.2 Grant of Rights.
Sinch India grants to Customer a non-exclusive and non-transferable right to use the Service as permitted under the Agreement solely for the Customer’s internal business operations.
2.3 Acceptable Use Policy.
With respect to the Service, Customer shall not:
(a) except to the extent such rights cannot be validly waived by law, disassemble, decompile, reverse-engineer, copy, translate or make derivative works,
(b) market, rent, sell, lease or use for non-civilian purposes,
(c) transmit any content or data that is unlawful, including without limitation any unlawful voice calls, or infringes any intellectual property rights, or
(d) circumvent or endanger Sinch India’s operation or security.
2.4 Monitoring.
Sinch India may, but is under no obligation to, monitor use of the Service (only to the extent allowed by applicable law):
(a) to comply with applicable law, regulation, or other governmental request or order including disclosing Customer Data in accordance with such law, regulation, request or order;
(b) to verify Customer’s compliance with the Agreement;
(c) to protect the integrity of its systems and networks and those of its suppliers;
(d) as necessary to provide and support the Service; or
(e) as otherwise approved or requested by Customer.
2.5 Compliance.
Customer shall promptly provide any information as Sinch India may request relating to Customer Data or Customer’s use of the Service:
(a) to determine Customer’s compliance with the Agreement, and
(b) in response to any request made by any regulatory or governmental, legal or statutory body.
2.6 Operating Instructions.
Customer shall comply, and use the Service in accordance, with the operating guidelines and policies relating to the use of the Services.
2.7 Suspension of Service.
Sinch India may suspend use of the Service:
(a) as necessary to comply with applicable law or regulation;
(b) to perform maintenance (whether planned or emergency) or repair to the Sinch India Network;
(c) if the use poses a threat to the integrity or continued operation of the Sinch India Network or any part of it;
(d) if the use is in breach of the Agreement or otherwise exposes Sinch India to legal liability;
(e) in Sinch India’s sole discretion, if not doing so would have a material harm on the Services or Sinch India’s provision thereof; or
(f) if Sinch India is unable to provide the Service due to a termination or alteration of Sinch India’s relationship with any third party or the termination or suspension of any license or authorization necessary to provide the Service.
Sinch India will promptly notify (email permitted) Customer of the suspension. Sinch India will endeavor to limit the suspension in time and scope as reasonably possible under the circumstances, and resume the Service once the cause of the suspension has been remedied, provided that if a suspension is due to Customer’s actions or inactions, Sinch India will resume the Service once Customer has remedied the cause of the suspension and Customer will pay any applicable reconnection charge or, if no charge is specified, Customer shall reimburse Sinch India for all reasonable costs and expenses incurred by Sinch India in resuming the Service and further provided that Sinch India may terminate the Agreement if Customer does not remedy the cause of the suspension within thirty (30) days.
2.8 Third Party Services and Application.
The Service may include integrations with web services, software and/ or application by third parties (other than Sinch India or its Affiliates) that are accessed through the Service and subject to terms and conditions with those third parties.
2.9 Anti-Fraud
Sinch India adopts measures to identify and prevent fraud and illegal practices during the use of the Service, including, without limitation, the verification of links inserted by the Customer during the use of the Service. Sinch India does not represent that it will be able to block or prevent the transmission of fraudulent messages or voice calls. Customer is responsible for ensuring that its account is not used to transmit fraudulent messages or voice calls. Fraud, including artificial inflated traffic originating from the Customer, will not excuse Customer’s payment obligations under the Agreement.
3. SINCH INDIA RESPONSIBILITIES
3.1 Provisioning.
Sinch India provides access to the Service as described in the Order Form.
3.2 Support.
Sinch India provides support for the Service as referenced in the Order Form.
3.3 Modifications.
(a) The Service may be modified by Sinch India. Sinch India will inform Customer of modifications by email, the support portal, release notes, Documentation or the Service. The information will be delivered by email if the modification is not solely an enhancement. Modifications may include optional new features for the Service, which Customer may use subject to the then- current Supplement and Documentation.
(b) If Customer establishes that a modification by Sinch India causes a materially adverse impact on Customer’s use of the Service and is not reasonably acceptable to Customer for legitimate business reasons, Customer may terminate its access to the affected Service by providing written notice to Sinch India within thirty (30) days of such modification.
3.4 Excluded Events.
Notwithstanding any provision to the contrary in the Agreement, Sinch India shall not be liable for any failure to perform or any delay in performing an obligation under the Agreement if such failure or delay arises as a result of or in connection with the occurrence of an Excluded Event.
4. CUSTOMER RESPONSIBILITIES AND CUSTOMER DATA
4.1 Customer Obligations.
Customer shall:
(a) comply with all laws and regulations applicable to it in connection with the Customer Data and Customer’s use of the Service, including but not limited to telecommunications laws and regulations, export control laws and regulations, economic, trade and financial sanctions laws, regulations, embargoes, restricted state lists or restrictive measures administered.
(b) continue to obtain all necessary permits, consents, rights, authorisations, or certifications for its use of the Service, including, but not limited to, any Customer Data transmitted as part of that use; and
(c) immediately comply with such directions and/or orders as may be issued from time to time by a governmental or regulatory authority in relation to the Customer Data or its use of the Service and shall cooperate with Sinch India’s request for assistance in conforming the Service to any new requirements or determinations.
4.2 Customer Data.
Customer is solely responsible for all Customer Data. Customer (i) grants to Sinch India (including its Affiliates and subcontractors) a nonexclusive, worldwide right to use, modify, adapt and process Customer Data to analyse, develop, test, and operate, provide and support the Services and/or any of products of Sinch India and its Affiliates and (ii) acknowledges that neither Sinch India, its Affiliates, nor their respective suppliers exercise any control over Customer Data, and act as a mere or passive conduit in transmitting and handling Customer Data.
Customer acknowledges and agrees that any Messages sent through Sinch India are deemed to have been sent and/or authorized by Customer.
4.3 Personal Data.
Customer will collect and maintain all Personal Data necessary to utilise the Service, and all required consents associated with such Personal Data, in compliance with applicable Data Protection Laws.
4.4 Co-operation.
The Customer shall reasonably co-operate with Sinch India in Sinch India’s supply and support of a Service, including any diagnostic or other maintenance or upgrade activities.
4.5 Access and Security.
Customer has the sole and exclusive responsibility for the installation, configuration, security (including firewall security), and integrity of all Customer facilities, systems, equipment, proxy servers, software, networks, network configurations and the like (the “Customer Equipment”) used in conjunction with or related to the Service(s) provided by Sinch India, including, without limitation, Customer’s connectivity to any third party. Customer will maintain reasonable security standards to protect the Sinch India Network from unauthorised access, including, but not limited to, protecting Customer’s passwords from being disclosed to or accessed by third parties. Customer shall immediately inform Sinch India if the Customer becomes aware of any possible or actual unauthorised use, misuse or access of the Service.
4.6 Disaster Recovery.
Customer is solely responsible for all disaster recovery, business continuity and back up arrangements in respect of its own equipment and all of its Customer Data.
4.7. Test Account.
Sinch India may make an account available to the Customer for the purposes of testing of certain Services . The terms of the Agreement shall govern the Customer’s use and access to such test account and test Services. The Customer shall ensure that the test account and test Services are used only for the purpose of testing, and not for any production, commercial or other purpose. The Customer shall comply with any relevant instructions or protocols Sinch India notifies the Customer of in relation to the test account and test Services. The Customer agrees that Sinch India can withdraw such test account and test Services at any time (with or without notice to the Customer).
5. FEES AND TAXES
5.1 Fees and Payment.
Customer will pay fees as stated in the Order Form. Unless otherwise stated in the Order Form, Customer will pay fee within thirty (30) days from the date of invoice (due date). In the event that the Customer does not pay the fees within the due date and a further period of seven (07) business days from the due date, then Sinch India may (i) charge interest @ 1.5% per month on the unpaid fees till the full fees is received, and/or (ii) suspend the Customer’s access to the Service till the full fees is received. Customer cannot withhold, reduce or set-off fees owed during the Term. The fees payable shall be calculated by reference to data recorded or logged by Sinch India and not by reference to any data recorded or logged by the Customer. Invoices issued by Sinch India shall be final, conclusive and binding on the Customer, provided that the Customer may dispute an invoice in writing and in good faith, post due diligence, no later than seven (07) business days from the date of invoice but further, provided that Customer will timely pay any undisputed part of such invoice. No omission or delay by Sinch India in invoicing any sums shall prohibit Sinch India from raising an invoice at a later date nor shall it relieve the Customer of the Customer’s liability to pay.
5.2 Taxes.
Unless otherwise stated in an Order Form, fees and other charges imposed under an Order Form will not include taxes, including withholding taxes, all of which will be for Customer’s account. Customer is responsible for all taxes including withholding taxes, other than Sinch India’s income and payroll taxes. If Sinch India is required to pay taxes (other than its income and payroll taxes), Customer will reimburse Sinch India for those amounts and indemnify Sinch India for any taxes and related costs paid or payable by Sinch India attributable to those taxes.
5.3 Set-off.
Sinch India may, without notice to the Customer, set-off any sums owed by the Customer under this Agreement and/or any other agreement with Sinch India against any sums owed by Sinch India to Customer regardless of the place of payment or currency of such obligations.
6. TERM AND TERMINATION
6.1 Term.
The Term is as stated in the Order Form.
6.2 Termination by Either Party.
A party may terminate the Agreement:
(a) upon thirty (30) days written notice of the other party’s material breach unless the breach is remedied during that thirty-day period;
(b) as permitted under Sections 3.3(b), or 8.1(c) (with termination effective thirty (30) days after receipt of notice in each of these cases); or
(c) immediately if the other party files for bankruptcy, becomes insolvent, or makes an assignment for the benefit of creditors, or otherwise materially breaches Sections 11 or 13.6.
6.3 Termination by Sinch India.
In addition to the termination rights set out in Section 6.2, Sinch India may also terminate the Agreement, or any specific Service being affected at any time:
(a) upon any termination of a network operator, third-party subcontractor, supplier, or interconnected carrier relationship with Sinch India or its Affiliates or the discontinuance of support for equipment or a component of service necessary for Sinch India to provide the Service;
(b) upon any legal, regulatory or governmental prohibition or limitation affecting the Service; or
(c) upon the termination or expiry of any license necessary to provide the Service.
Sinch India will endeavor to limit the termination in time and scope as reasonably possible under the circumstances. In addition, Sinch India may terminate the entire Agreement immediately, without prejudice to the other clause in the Agreement and in applicable legislation, if any illegal practice and/or fraudulent use of the Service is proven.
6.4 Effect of Expiration or Termination.
Upon the effective date of expiration or termination of the Agreement:
(a) Customer’s right to use the Service and all Sinch India Confidential Information will end;
(b) Sinch India will cease providing the applicable Service;
(c) Confidential Information of the disclosing party will be returned or destroyed as required in writing by the disclosing party;
(d) Customer shall promptly pay to Sinch India all outstanding amounts due and payable under the Agreement; and
(e) termination or expiration of the Agreement does not affect other agreements between the parties.
7. WARRANTIES
7.1 Compliance with Law.
Each party warrants its current and continuing compliance with all laws and regulations applicable to it in connection with (i) in the case of Sinch India, the operation of Sinch India’s business as it relates to the Service and (ii) in the case of Customer, the Customer Data and the Customer’s use of the Services.
7.2 Disclaimer.
Except as expressly provided in the Agreement, neither Sinch India nor its subcontractors make any representation or warranties, and Sinch India and its subcontractors disclaim all representations, warranties, terms, conditions or statements, which might have effect between the parties or be implied or incorporated into this Agreement or any collateral contract, whether by statute, common law or otherwise, all of which are excluded to the fullest extent permitted by law including the implied conditions, warranties or other terms as to merchantability, suitability, originality, or fitness for a particular use or purpose. In addition, except as expressly provided in this Agreement, neither Sinch India nor its subcontractors make any representations, warranties, terms, conditions or statements of non-infringement or results to be derived from the use of or integration with any products or services provided under the Agreement, or that the operation of any products or services will be secure, uninterrupted or error free. Customer agrees that it is not relying on delivery of future functionality, public comments or advertising of Sinch India or product roadmaps in entering into the Agreement. Customer acknowledges that (i) the Service has not been specifically designed to meet its and/or any of its customer’s or end-user’s individual requirements; and (ii) the Service will not be error-free, uninterrupted, or free from unauthorized access. Except as expressly stated in this Agreement, the Service is provided on an ‘as is’ and ‘as available’ basis.
8. THIRD PARTY CLAIMS
8.1 Claims Brought Against Customer.
(a) Sinch India will defend Customer against claims brought against Customer by any third party alleging that Customer’s use of the Service infringes or misappropriates a patent claim, copyright, or trade secret right. Sinch India will indemnify Customer against all direct damages finally awarded against Customer (or the amount of any settlement Sinch India enters into) with respect to these claims.
(b) Sinch India’s obligations under Section 8.1 will not apply if the claim results from (i) Customer’s breach of the Agreement; (ii) use of the Service in conjunction with any product or service not provided by Sinch India, or (iii) use of the Service provided for no fee.
(c) In the event a claim described in Section 8.1(a) is made or likely to be made, Sinch India may (i) procure for Customer the right to continue using the Service under the terms of the Agreement, or (ii) replace or modify the Service to be non-infringing without material decrease in functionality. If these options are not reasonably available, Sinch India or Customer may terminate Customer’s access to the affected Service upon written notice to the other.
8.2 Third Party Claim Procedure.
(a) Customer will timely notify Sinch India in writing of any claim.
(b) Sinch India will have the right to fully control the defense (and Sinch India shall be free to delegate such claim to its third party insurer or indemnifier).
(c) Customer shall fully cooperate in the defense of such claim and shall not undertake any action that is prejudicial to Sinch India’s rights.
(d) The Customer shall not undertake any action in response to any infringement or misappropriation, or alleged infringement or misappropriation that is prejudicial to Sinch India’s rights.
8.3 Exclusive Remedy.
The provisions of Section 8 state the sole, exclusive, and entire liability of Sinch India, its Affiliates, and subcontractors to Customer, and is Customer’s sole remedy, with respect to third party claims and to the infringement or misappropriation of third party intellectual property rights.
9. LIMITATION OF LIABILITY
9.1 Unlimited Liability.
Neither party will exclude or limit its liability for damages resulting from:
(a) fraud or fraudulent misrepresentation;
(b) death or bodily injury arising from either party’s gross negligence or willful misconduct;
(c) any failure by Customer to pay any fees due under the Agreement; or
(d) any liability that cannot be excluded or limited by applicable law.
9.2 Liability Cap.
Subject to Sections 9.1 and 9.3, under no circumstances and regardless of the nature of the claim, shall the maximum aggregate liability of either party (or its respective Affiliates or Sinch India’s subcontractors) to the other party or its Affiliates or any other person or entity (howsoever arising) under or in connection with this Agreement including (but not limited to) liability for breach of contract, tort (including but not limited to negligence), misrepresentation (whether tortious or statutory), breach of statutory duty, breach of warranty, claims by third parties from any repudiatory, material, or other breach (however minor) of this Agreement (whether or not intentional), from willful misconduct or otherwise, not exceed twelve (12) month fee paid by Customer for all events (or series of connected events) arising in any twelve (12) month period. Any “twelve (12) month period” commences on the Term start date or any of its yearly anniversaries. Fees under this Agreement will not be counted towards the capped liability of the Customer.
9.3 Exclusion of Damages.
Subject to Section 9.1:
(a) Under no circumstances shall either party (nor its respective Affiliates or Sinch India’s subcontractors) be liable to the other party or its Affiliates or any other person or entity (whether or not the other party had been advised of the possibility of such loss or damage) for any of the following types of loss or damage arising under or in relation to this Agreement (whether arising out of liability under breach of contract, tort (including but not limited to negligence), misrepresentation (whether tortious or statutory), breach of statutory duty, breach of warranty, claims by third parties from any repudiatory, material, or other breach (however minor) of this Agreement (whether or not intentional):
(a) (i) any loss or inaccuracy of data, (ii) loss of profits, (iii) loss of business, (iv) loss resulting from business disruption, (v) loss of contracts, (vi) loss of revenue, (vii) loss of anticipated savings, (viii) loss of goodwill, (ix) loss of reputation, (regardless of whether these types of loss or damage listed in this sub-clause (A) are direct, indirect, special or consequential); or
(b) any special, incidental, consequential, or indirect losses or damages or for exemplary or punitive damages;
(b) Sinch India will not be liable for any damages caused by any Service provided for no fee.
9.4 Risk Allocation.
The Agreement allocates the risks between Sinch India and Customer. The fees for the Service reflect this allocation of risk and limitations of liability.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 Sinch India Ownership.
Sinch India, its Affiliates or licensors own all intellectual property rights in and related to the Service, Documentation, design contributions, related knowledge or processes, and any derivative works of them, including any feedback Customer may provide to Sinch India about the Service in connection with Customer’s use of the Service. All rights not expressly granted to Customer are reserved to Sinch India, its Affiliates and its licensors.
10.2 Customer Ownership.
Customer retains all rights in and related to the Customer Data as between Customer and Sinch India.
10.3 Non-Assertion of Rights.
Customer covenants, on behalf of itself and its successors and assigns, not to assert against Sinch India, its Affiliates or licensors, any rights, or any claims of any rights, in any Service or Documentation.
11. CONFIDENTIALITY
11.1 Use of Confidential Information.
(a) The receiving party will protect all Confidential Information of the disclosing party as strictly confidential to the same extent it protects its own Confidential Information, and not less than a reasonable standard of care. Receiving party will not disclose any Confidential Information of the disclosing party to any person other than its personnel or representatives or those of its Affiliates whose access is necessary to enable it to exercise its rights or perform its obligations under the Agreement and who are under obligations of non-disclosure and non-use at least as strict as those in Section 11. Customer will not disclose the Agreement or the pricing to any third party.
(b) Confidential Information of either party disclosed prior to execution of the Agreement will be subject to Section 11.
(c) The receiving party will return or destroy all Confidential Information promptly after being requested to do so by the disclosing party.
11.2 Exceptions.
The restrictions on use or disclosure of Confidential Information will not apply to any Confidential Information that:
(a) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information;
(b) is available to the public without breach of the Agreement by the receiving party;
(c) at the time of disclosure, was known to the receiving party free of confidentiality restrictions; or
(d) the disclosing party agrees in writing is free of confidentiality restrictions.
11.3 Compelled Disclosure
The receiving party may disclose Confidential Information pursuant to a lawful requirement or request from a court or governmental agency (including pursuant of stock market rule or regulation); provided that prior to making any disclosure, the receiving party will (a) give the disclosing party written notice, to the extent commercially practicable and not otherwise prohibited by law, sufficient to allow the disclosing party to seek a protective order or other appropriate remedy and (b) disclose only that portion of the Confidential Information it is required to disclose, based on advice of its counsel, to comply with such legal requirement, and will use commercially reasonable efforts to obtain confidential treatment for any of the Confidential Information so disclosed.
11.4 Publicity.
Customer agrees that Sinch India may use Customer’s name and logo in customer listings or quarterly calls with its investors or, as part of Sinch India’s marketing efforts (including reference calls and stories, press testimonials, site visits, at times mutually agreeable to the parties). Customer agrees that Sinch India may share information on Customer with its Affiliates for marketing and other business purposes.
12. DATA PROTECTION
12.1 Data Controller.
The Customer acknowledges that Sinch India shall act as:
an independent Data Controller with respect to the processing of Personal Data that is necessary to provide its communications services and carry out its necessary functions and business as a communication services provider, including necessary measures to prevent spam and fraud and measures for control, security, and maintenance of its network, management of its business and compliance functions, consistent with its obligations under applicable laws including Data Protection Law.
12.2 Data Processor.
When Sinch India processes Personal Data on behalf of the Customer (in accordance with Data Protection Law), Sinch India can be qualified as a Data Processor and the Customer as a Data Controller as defined within this Agreement.
Each party shall comply with applicable Data Protection Law. The Customer has the obligation to inform Sinch India, in writing, about the Data Protection Law applicable to the processing of Personal Data for which the Customer is the Data Controller and Sinch India is the Data Processor.
The Customer represents and warrants, and covenants that the Customer has and will maintain all necessary rights, licenses and consents to provide Sinch India with Customer Data. Sinch India may require that Customer provides evidence thereof whenever necessary and in accordance with the terms of the Agreement.
The Customer acknowledges, and agrees that Sinch India may retain, store, use and disclose Customer Data to the extent necessary to provide and improve the Services and to satisfy applicable legal, accounting or regulatory requirements. Sinch India will establish processes to ensure compliance with applicable laws.
13. MISCELLANEOUS
13.1 Severability.
If any provision of the Agreement is held to be invalid or unenforceable, the invalidity or unenforceability will not affect the other provisions of the Agreement.
13.2 No Waiver.
A waiver of any breach of the Agreement is not deemed a waiver of any other breach.
13.3 Electronic Signature.
Electronic signatures that comply with applicable law are deemed original signatures.
13.4 Regulatory Matters.
Sinch India Confidential Information is subject to export control laws of various countries. Customer will not submit Sinch India Confidential Information to any government agency for licensing consideration or other regulatory approval, and will not export Sinch India Confidential Information to countries, persons or entities if prohibited by export laws.
13.5 Notices.
All notices will be in writing and given when delivered to the address set forth in an Order Form with copy to the legal department. Notices by Sinch India relating to the operation or support of the Service, and as otherwise permitted in the GTC or an Order Form (including, but not limited to, those under Sections 2.7 and 5.1 of this GTC) may be in the form of electronic mail to Customer’s authorized representative or administrator, with such notice deemed to have been given upon dispatch from Sinch India’s email server.
13.6 Assignment.
Without Sinch India’s prior written consent, Customer may not assign or transfer the Agreement (or any of its rights or obligations) to any party. Sinch India may assign the Agreement to any of its Affiliates or to the surviving entity in a merger or in an acquisition of all or substantially all of its assets. Any attempted assignment in violation of the provisions of this Section will be void ab initio.
13.7 Subcontracting and use of Affiliates.
Sinch India may subcontract parts of the Service to third parties. Sinch India is responsible for breaches of the Agreement caused by its subcontractors. Nothing shall prevent Sinch India from delegating the performance of any or all of its obligations under this Agreement to any Affiliate.
13.8 Relationship of the Parties.
The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created by the Agreement.
13.9 Rights of third parties.
Except as specifically provided for in this Agreement, this Agreement does not give rise to any third party being a third party beneficiary of this Agreement or being entitled to any rights whatsoever, including, but not limited to, the right to enforce any term of this Agreement. Under this Agreement, any liability, loss or damage incurred or suffered by an Affiliate of Sinch India in relation to the supply of the Service to, or use by, Customer pursuant to this Agreement shall be deemed to constitute a liability, loss or damage incurred or suffered by Sinch India.
13.10 Force Majeure.
Any delay in performance (other than for the payment of amounts due) caused by conditions beyond the reasonable control of the performing party is not a breach of the Agreement. The time for performance will be extended for a period equal to the duration of the conditions preventing performance.
13.11 Anti-Corruption.
The parties, in addition to acting according to this Agreement, will comply with all Anticorruption and Bribery applicable legislation. Neither party nor its officers, directors, employees, agents, affiliates, delegates or representatives shall pay, offer or promise to pay or authorize the payment, directly or indirectly, of any money, gift, or any other type of favoring to an official or employee of a private organization or company, the government or a state agency, an agency or company which majority partner is a state body, a public organization, a candidate for public office or a political party, a member of a political party, any person acting in an official governmental capacity and any person or entity acting for or for the benefit of any of the parties mentioned in this paragraph, for the purpose of influencing any action or decision, whether to obtain a commercial advantage or to obtain or retain business, or to direct transactions for any person. The parties further agree to maintain books, records and accounts which, in reasonable detail, accurately and fairly reflect the transactions undertaken and the disposition of assets; and will maintain, and provide to the other party on request, information that is reasonably required to verify compliance with this paragraph.
13.12 Export Regulations.
Customer acknowledges that the products delivered by Sinch India under this Agreement may be controlled under applicable export and import control or sanctions laws and regulations and Customer may require an export or import license from a government authority to export, transfer or import any Hardware, Software or Documentation. Customer represents that it is not on any sanction lists such as the EU restrictive list or the U.S. Treasury Department list of Specially Designated Nationals and Blocked Persons and warrants it will only use the products for civil and peaceful use and not use the products to develop or produce conventional weapons and/or nuclear, chemical, biological weapons or missiles. Nothing in this agreement shall be read as requiring either party to be directly or indirectly involved in export, re-export, transfer, use of goods, technology, software, or services that is prohibited by applicable export control or sanctions laws
13.13 Governing Law and Dispute.
INDIA: The Agreement will be governed by, and construed in accordance with, the laws of India. All disputes will be subject to the exclusive jurisdiction of the Courts located in New Delhi.
The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (where enacted) will not apply to the Agreement. Either party must initiate a cause of action for any claim(s) relating to the Agreement and its subject matter within one (1) year from the date when the party knew, or should have known after reasonable investigation, of the facts giving rise to the claim(s). If Customer fails to pay Sinch India any amounts due under this Agreement, Customer will be liable for and pay to Sinch India all expenses Sinch India incurs in collecting such unpaid amounts, including fees Sinch India pays to a debt collection agency. In addition, in any jurisdiction in which attorneys’ fees and expenses are not awarded to the prevailing party, if either party commences a legal action in connection with this Agreement, the prevailing party will be entitled to recover as a part of the action its reasonable third-party, out-of-pocket attorneys’ fees, and all other reasonable expenses actually incurred. The prevailing party for the purpose of this clause shall be determined by the trier of fact.
13.14 Entire Agreement.
The Agreement constitutes the complete and exclusive statement of the agreement between Sinch India and Customer relating to the subject matter of the Agreement and supersedes all prior agreements, arrangements and understandings between the parties relating to that subject matter. Each party acknowledges that in entering into the Agreement it has not relied on any representation, discussion, collateral contract or other assurance except those expressly set out in the Agreement. Each party waives all rights and remedies which, but for this Section, might otherwise be available to it in respect of any such representation, discussion, collateral contract or other assurance. Except as permitted under Section 3.3, this Agreement may be modified only in writing signed by both parties. The Agreement shall prevail over any additional, conflicting, or inconsistent terms and conditions which may appear on any purchase order furnished by one party to the other, and any additional terms and conditions in any such purchase order shall have no force and effect, notwithstanding the non-furnishing party’s acceptance or execution of such purchase order.
Glossary
(a) with respect to Customer: (i) Customer marketing and business requirements, (ii) Customer implementation plans, and/or (iii) Customer financial information.
(b) with respect to Sinch India: (i) the Service, Documentation, and (ii) information regarding Sinch India research and development, product offerings, pricing and availability.
(c) Confidential Information of either Sinch India or Customer also includes information which the disclosing party protects against unrestricted disclosure to others that (i) the disclosing party or its representatives designates as confidential in writing at the time of disclosure, or (ii) should reasonably be understood to be confidential given the nature of the information and the circumstances surrounding its disclosure.
(d) Confidential Information does not include Customer Data.