Legal

Privacy Notice Addendum

ADDENDUM

Last Updated: 01 August 2024

This addendum (‘Addendum’) to our group’s global privacy policy available upon request (‘Group Privacy Policy’), read with: (a) in the case of employees, the privacy notice shared with you via email or otherwise; or (ii) in the case of external parties, the privacy notice available at https://sinch.com/en-in/privacy-policy/; as the case may be; (‘Privacy Notice’, together with the Group Privacy Policy, ‘Global Data Privacy Policies’), is intended to inform individuals (including but not limited to  employees, customers, service providers, partners and their employees), about the manner in which Sinch Cloud Communications Services India Private Limited (‘Sinch’, ‘we’ or ‘us’) collects information from you, processes your information, uses such information and discloses/ transfers such information, and the steps taken to protect such information.

  1. DEFINITIONS AND INTERPRETATION
DefinitionDescription
‘Privacy Rules’Shall mean the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
‘Personal Data’Shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
‘Sensitive Personal Data’Shall mean such Personal Data which consists of information relating to:password;financial information such as Bank account or credit card or debit card or other payment instrument details;physical, physiological and mental health condition;sexual orientation;medical records and history;Biometric information;any detail relating to the above clauses as provided to body corporate for providing service; andany of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise:provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information.

The provisions of this Addendum are supplemental to the provisions of the Global Data Privacy Policies and for the avoidance of doubt, this Addendum will be deemed to be an integral part of our Global Data Privacy Policies. In case of any conflict between the Global Data Privacy Policies and terms of this Addendum, the provisions of this Addendum shall prevail.

  1. INFORMATION COLLECTED AND PURPOSE OF SUCH INFORMATION

The data or information collected by us about you and / or relationship with us may contain Sensitive Personal Data or Personal Data. The Privacy Notices describe the Personal Data or Sensitive Personal Data that we collect, their source, purpose of processing the data, the legal basis for such processing, and for how long the data is retained.

In case we engage an agency for collecting or retaining the information / data relating to you, we will notify you of the details of such agency(ies) in writing and also update this Addendum to include their details.  

Notwithstanding anything provided in the Global Data Privacy Policies, we shall not be responsible for the authenticity of the Personal Data or Sensitive Personal Data supplied by you to us or any third party acting on behalf of us.

  1. SHARING OF INFORMATION

We will not disclose or transfer information about you that we collect, to third parties without your consent, unless such disclosure has been agreed with us through contract or otherwise; provided that we may disclose data or information when required by law or when we believe in good faith that such disclosure is necessary to comply with applicable laws. This includes responding to court orders, warrants, or other legal processes, and cooperating with law enforcement or government agencies as required.

  1. DATA SECURITY

This Addendum read with the Global Data Privacy Policies lists out the detailed processes we undertake with respect to any Sensitive Personal Data or Personal Data. To this effect, we have also adopted the ISO/IEC 27001 and ISO 27701 security standards to protect the confidentiality and security of your Sensitive Personal Data.

  1. CHANGES AND UPDATES TO OUR GLOBAL DATA PRIVACY POLICIES

We may revise this Addendum or our Global Data Privacy Policies from time to time for any reason, including to consider any amendments to applicable laws. If we make any modifications, we will make it available through our website and indicate the date of the latest revision.

We may not be able to separately notify you of the revisions each time that we make them. We encourage you to check our website periodically for modifications or revisions to our Global Data Privacy Policies to understand how it affects the use of your information. We will not be responsible for your failure to remain informed about such changes.

  1. GRIEVANCE OFFICER

Please contact us with any questions or comments about our Global Data Privacy Policies and this Addendum, information we have collected or otherwise obtained about you, our use and disclosure practices, or your consent choices. You may address any such questions or concerns to our grievance officer whose name and contact details are as follows:

Name: Ira Dhasmana

Email: indialegal@sinch.com

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