WhatsApp business API
Cut response times, lift conversions, and reduce support costs — all on the channel your customers already check 20+ times a day.
Your customers are already on WhatsApp- make sure your brand is too. Launch campaigns through ads, QR codes, or your website, and turn every interaction into a meaningful conversation with over 2 billion users worldwide.
Understand customer preferences, behaviour, and engagement with powerful analytics. Use real-time insights to personalize conversations, improve campaign performance, and deliver experiences your customers actually want.
Answer common questions instantly with automation and seamlessly connect customers to live agents when needed. From order tracking to appointment reminders, provide faster support around the clock.
Build customer confidence with verified business profiles, encrypted conversations, and secure authentication. Protect every interaction while delivering trusted, personalized communication at every touchpoint.
Build stronger relationships with personalized offers, timely updates, and engaging conversations. Turn first-time buyers into loyal customers through experiences that keep them connected to your brand.
The four leaks that cost you the most sales — fixed automatically, on the WhatsApp number you already use.
Use case: Customer support
WhatsApp chatbots allow businesses to automate the most common customer queries and hand them over to a human agent when needed. Customers can choose between multiple types of inquiries to ensure a qualified agent is assigned to them every time.
The results: 24/7 support, quick response times, improved team efficiency, greater satisfaction, and higher conversions!
WhatsApp Business API requires compliance with the WhatsApp Business Solution Policy, WhatsApp Business Solution Terms, as well as its Commerce Policy. You need to go through a BSP like Sinch to access WhatsApp Business API.
Yes. WhatsApp can always be used with your existing channels. Simply give Sinch a call to know more.
WhatsApp requires businesses to obtain opt-ins from customers before starting a chat via Message Templates to maintain the overall quality of customer experience. Such opt-ins can be obtained both on and off WhatsApp. Common ways to obtain opt-ins include WhatsApp links, WhatsApp QR codes, WhatsApp Ads, website contact forms, and interactive voice response (IVR). For example, you can ask for opt-ins to receive new updates when a customer signs up for your newsletter or uses your website to make a purchase.
You will need Facebook Business Manager, Line of Credit, and WhatsApp Business Account (WABA) for your brand to go live with the WhatsApp Business API.
Having a verified WhatsApp Business API account will add more credibility to your business communication. You can request WhatsApp API through Sinch or Facebook Business Manager. You will have to fulfill WhatsApp’s requirements of being a notable business and follow WhatsApp’s Commerce and Business Policies to get verified.
WhatsApp introduced a new pricing model called conversation-based pricing in February 2022. Under this pricing structure, WhatsApp will charge once per 24-hour session of messaging between a business and a customer. Hence, if you are sending multiple messages within a 24-hour period, you just have to incur a single charge from WhatsApp for initiating the conversation. WhatsApp will not charge for template messages.
There are several industries under which businesses have adopted WhatsApp chatbot for result-driven use cases. Industries using these chatbots most extensively include HR, real-estate, hospitality, and healthcare.
Yes. Sinch WhatsApp Business APIs do support multiple languages, and therefore can help you interact with customers in their regional language. This language support can be enabled in both notification and conversational flows.
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