Scalable communication
Secure, reliable, and high-performance business texting to engage customers, enhance service delivery, and drive business growth. Join 3,000+ enterprise customers worldwide creating mobile-first messaging experiences that streamline and sell.
Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world
Messaging performance
Connect with your customers at scale while ensuring compliance and security. Sinch Engage powers enterprise messaging with:
SMS, MMS, RCS, and WhatsApp messaging with a 98% open rate
Enterprise-grade reliability with 99.9% uptime and direct carrier connections
Secure, encrypted, and globally compliant messaging infrastructure
AI-driven automation and analytics for optimized engagement
Sales & engagement
Engage customers at every stage with high-impact, two-way messaging.
Close More Deals: Automate follow-ups, schedule meetings, and send targeted offers.
Promote at Scale: Launch personalized marketing campaigns with rich media and automated workflows.
Boost Retention: Keep customers engaged with timely updates, personalized recommendations, and loyalty rewards.
Drive Measurable Outcomes: Track conversions and engagement through integrated analytics.
Communication
Scale support and service with intelligent messaging.
Automated Customer Care: Automated responses and agent escalation assignment chatbots for 24/7 support.
Operational Efficiency: Bulk notifications, appointment confirmations, and automated reminders.
Enterprise Collaboration: Shared inbox for seamless team communication and customer response management.
Customizable Workflows: Adaptable messaging and personalization for a tailored customer experience.
“We rely on Sinch and Adobe Campaign for proactive communications to make sure customers recognize that Nissan is looking after them. Instead of being reactive, we can be much more proactive based on what we know about our customers’ needs.”
Compliance
Ensure secure, compliant communication with a trusted partner.
Global Coverage: 600+ direct carrier connections for instant, reliable delivery.
Compliance First: GDPR-compliant, MEF Code of Conduct approved, ISO27001 certified.
Advanced Security: Encrypted messaging, fraud detection, and anti-spam measures.
Regulatory Safeguards: Stay ahead of carrier and government regulations to prevent service disruptions.
Industry use cases
Business messaging that drives engagement and revenue growth.
Integrations
Connect messaging to your tech stack seamlessly with in industry-leading native integrations.
ERP and CRM systems: Sync with platforms like HubSpot, NetSuite, Salesforce, and Zoho to maintain a unified customer view and automate messaging workflows.
E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.
Marketing platforms: Message your contacts where they hang out across WhatsApp, HubSpot, and ActiveCampaign.
Productivity tools: Connect Zapier to link Sinch Engage with over 5,000 apps across your tech stack.
API Connectivity: Fully customizable API integrations for advanced workflows.
“In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon.”
Messaging features
FAQs
An enterprise text messaging platform allows businesses to send and receive SMS and MMS messages at scale securely at large volumes to customers, patients, employees, and stakeholders. Using a business texting service can help organize and streamline communication efforts across your organization and with your contacts on a channel with a 98% open rate, instant delivery, and real-time responses.
Text messaging at scale is useful for enterprise businesses looking to be more efficient, optimize communications, and increase ROI on their marketing efforts. Enterprise messaging is useful for marketing campaigns, emergency alerts, sales alerts, scheduling and booking confirmations, patient communication, community communication, and customer support. With an enterprise text messaging platform, businesses can send customized messages that feel personalized to the recipient, but that are sent in bulk, making the process of text communication faster and easier to manage at scale.
Sinch Engage is built for enterprise-scale messaging with unparalleled global reach, compliance, security, and intelligent automation. It’s easy to send high volumes of messages using our secure SMS integration, online portal, or directly from your CRM or ERP using our native integrations to automate large-scale, segmented, and personalized SMS campaigns.
Yes! We meet GDPR, CCPA, ISO27001, and MEF Code of Conduct standards.
Absolutely. With 85+ integrations, you can sync your SMS platform with tools like Salesforce, HubSpot, and Netsuite.
Talk to our experts to find a tailored solution for your needs.
