NEXT GENERATION 911  

Bring public safety to the digital age with NG911 

Next Generation 911 (NG911) helps public safety organizations replace outdated 911 systems with a secure, IP-based platform that supports voice, text, video, and precise location data. That means first responders get the right details faster, helping them save lives. 

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

TRUSTED NG911 PARTNER 

Simplify migration and empower first responders 

Sinch leads the way in Next Generation 911 (NG911) migration, offering a nationwide Emergency Services IP Network (ESInet) gateway and a turn-key solution that makes transitioning stress-free. 

Faster implementation

Move from legacy systems to a modern ESInet faster, with Sinch experts handling every technical detail for you. 

Safer communities

Give first responders richer, real-time multimedia and location data, so they can respond faster and more effectively. 

Future-proof network

Stay ahead of mandates with a secure, NENA i3-ready network that scales for video, data, and IoT without costly upgrades. 
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ACCELERATED TRANSITION

Implement NG911 faster and without headaches 

Upgrading to Next Generation 911 (NG911) is critical for public safety and compliance. Sinch removes complexity with a nationwide, geo-redundant network and a single, turn-key interface to every Originating Service Provider that speeds up implementation, meets mandates, and helps your team focus on saving lives. 

  • Single, future-proof interface 

  • Expert OSP onboarding and management 

  • Nationwide, geo-redundant reach 

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ENHANCED PUBLIC SAFETY

Give first responders the full picture

Modern emergencies require more than a phone call. With Sinch, Public Safety Answering Points (PSAPs) get text, video, critical data, and exact caller locations. First responders arrive on the scene with real-time information, better prepared and ready to act.

  • Support for voice, text, video, data

  • Precise device and caller location

  • Real-time updates for responders

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FUTURE-PROOF COMPLIANCE

Stay current and confident

Sinch’s NG911 network is built for the NENA i3 Standard and complies with Kari’s Law and the RAY BAUM’S Act. Certified for ISO 9001:2015, TL 9000, and ISO 27001, our public safety-grade platform protects your investment today and tomorrow.

  • Ready for NENA i3 and emerging tech

  • Meets all current federal mandates

  • Certified quality and security controls

REAL-WORLD USE CASES

Proven NG911 success stories

Municipal & county upgrades

Sinch makes it easy to move from legacy E911 to NG911 for local governments who need cost-effective modernization.

Statewide networks

States rely on Sinch’s capacity and expertise to implement resilient, scalable Emergency Services IP Networks (ESInet).

Originating Service Providers

OSPs only need to connect to Sinch once to get streamlined call aggregation into any NGCS, for simpler operations and faster compliance.

Multimedia-ready PSAPs

PSAPs use Sinch to get text, video, and data for better caller context so first responders are better equipped to help.

ALL THE TOOLS YOU NEED

What you get with Sinch NG911

Nationwide, geo-redundant network

Reliable coverage across multiple protected sites to keep calls flowing.

Turn-key solution

Quick to implement and cost-effective, with Sinch managing end-to-end details.

Universal NGCS support

Works with every NGCS provider for maximum interoperability.


SIP and TDM flexibility

Aggregates calls from SIP or TDM interconnections into the ESInet.


OSP management

Sinch handles initial setup and ongoing Originating Service Provider onboarding.


Future-proof for NENA i3

Ready for video, real-time text, data, and IoT feeds as standards evolve.



Public safety-grade reliability

Built on a facility-based Tier 1 backbone with multiple layers of redundancy.

Comprehensive security

SRTP/TLS encryption, IP ACLs, DDoS protection, and STIR/SHAKEN compliance safeguard every call.


Frequently asked questions about Sinch NG911

Next Generation 911 (NG911) is an advanced, IP-based emergency communications system that helps PSAPs receive voice, text, video, and data, making responses faster and safer.

Sinch simplifies migration with a future-proof, single interface and manages Originating Service Providers, making the move smooth and fast.

Yes. Sinch’s NG911 services are compliant with Kari’s Law, the RAY BAUM’S Act, and the NENA i3 Standard, and are certified for ISO 9001:2015, TL 9000, and ISO 27001.

Sinch’s facility-based Tier 1 network uses multiple geo-redundant sites to provide public safety-grade availability for critical emergency communications.

Sinch is a leader in NG911 call aggregation, with a significant market share, extensive experience, and a proven track record supporting millions of endpoints and thousands of PSAPs.

Your infrastructure connects via SIP or TDM to Sinch’s network. Sinch aggregates and converts calls, then delivers voice, text, video, and data to the correct PSAP.

Ready to modernize your 911 infrastructure?

Move from legacy E911 to a modern, IP-based platform built for reliability, multimedia, and compliance—so first responders get critical data when seconds matter.