Sinch Converse

The easiest way to grow your sales through WhatsApp, RCS & SMS– built for MSMEs

Sinch Converse lets you Broadcast, Automate, Engage and Sell on WhatsApp, RCS and SMS. One platform for omnichannel conversations.

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Image for The easiest way to grow your sales through WhatsApp, RCS & SMS– built for MSMEs
Image for Convert customer interactions into business wins — without coding or APIs

Convert customer interactions into business wins — without coding or APIs

  • No tech team? No problem

    Get started with zero technical expertise or in-house development teams.

  • Multichannel, one view

    Manage all customer interactions in one dashboard

  • Accelerate conversions

    Engage, sell, and support customers all within a single platform.

Get started in minutes

One tool to help grow revenue, not your workload or expenses

Higher engagement

Reach out to customers on their preferred channel — WhatsApp, SMS, RCS, MoIP to ensure higher response rates

Eliminate dependencies

Launch, manage and measure interactions with a few clicks — no tech hassle.

Cut setup time and dependency on IT.

Maximize productivity

Effortlessly manage customer queries for speed and quality—automate FAQs and hand off to live agents as required.

Personalization at its best

Get a 360° view of customer insights for personalized engagement with the inbuilt customer data platform—no integrations needed.

Automate and save costs

Automate your marketing, lead generation, and support processes to save time and reduce costs.

Integrate payments

Facilitate in-chat transactions and orders for a seamless buying experience.
Image for Handle personalized messaging at scale

Handle personalized messaging at scale

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Conversational engagement and endless possibilities for SMBs

Retail + Ecomm

  • Automated order updates

  • Customer support chatbots to handle FAQs

  • Personalized promotions

  • Seamless live agent handovers to escalate complex queries 

BFSI

  • Automated loan and policy inquiries

  • Instant account and transaction updates 

  • Fraud prevention with two-factor authentication (2FA) 

  • Claims processing and document collection

Healthcare

  • Appointment booking and automated reminders. 

  • Prescription reminders and refill alerts 

  • Virtual consultations with AI-assisted triaging.

  • Post-appointment follow-ups. 

Education

  • Automated student enrollment 

  • Class and exam notifications 

  • Fee payment reminders with integrated payment links 

  • Course and content delivery through messaging channels

Frequently Asked Questions

Sinch Converse is an omnichannel messaging platform that allows businesses to connect with their customers across channels like WhatsApp, SMS, RCS, and Email, using real-time, personalized conversations.

Sinch Converse supports multiple channels, including WhatsApp, SMS, RCS, and Email—with all messages managed through a unified inbox.

Yes. Sinch Converse is designed to be scalable and flexible, making it ideal for agile startups as well as large enterprises with complex communication needs.

You can launch in under 10 minutes with no coding required. The platform offers an intuitive interface and easy onboarding.

Absolutely. Converse includes a visual chatbot builder and AI integrations to automate support, onboarding, FAQs, and lead generation—available 24/7.

Yes. The platform provides real-time analytics, dashboards, and performance metrics to help you optimize bot interactions, agent efficiency, and campaign results.

Contacts can be imported, segmented, and managed within the platform. You can create dynamic groups based on attributes, behaviors, or campaign responses.

Bots can seamlessly transfer conversations to live agents with full conversation history and context, ensuring a smooth customer experience.

Yes. You can create, schedule, and manage targeted outbound campaigns across channels using segmentation and behavioral triggers.

Yes. Sinch provides onboarding assistance, detailed documentation, and customer support to help you get started quickly and use the platform effectively.

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