Sinch Converse

The easiest way to grow your sales through WhatsApp, RCS & SMS– built for MSMEs

Sinch Converse lets you Broadcast, Automate, Engage and Sell on WhatsApp, RCS and SMS. One platform for omnichannel conversations.

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The all-in-one messaging platform for customer engagement and conversion

Campaigns

Create and launch personalized campaigns across channels with real-time targeting and performance tracking.

Chatbot

Automate customer conversations using no-code flows, AI, and NLP—available 24/7.

Live agent

Let agents take over complex chats with full customer context and smart routing tools.

Convert customer interactions into business wins — without coding or APIs

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  • No tech team? No problem
    Get started with zero technical expertise or in-house development teams.

  • Multichannel, one view
    Manage all customer interactions in one dashboard.

  • Accelerate conversions
    Engage, sell, and support customers all within a single platform.

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With Converse, you can…

8x
Growth in customer engagement
5x
Boost to conversation rates
70%
Reduction in response time
40%
Cut in support costs
3x
More retention by data-driven insights

Industries we empower

eCommerce & Retail

Recover carts, boost sales, and support customers 24/7.

•Abandoned Cart Recovery: Automatically remind users of incomplete purchases via WhatsApp or SMS with direct links to checkout.

• Conversational Product Discovery: Let shoppers browse, compare, and ask questions through Al-powered chat.

• 24/7 Customer Support: Automate FAQs, returns, and order tracking with smart bots-escalate to live agents when needed.

Banking & Financial Services

Send real-time alerts and streamline customer support.

• Fraud Alerts & Transaction Notifications: Deliver secure, real-time alerts and let customers respond directly within the chat.

• Loan & Credit Services: Guide users through application flows and provide status updates through conversational automation.

• 24/7 Smart Assistance: Automate FAQs, card management, or account support using bots trained on your services.

Logistics & Delivery

Keep customers informed with live tracking and instant updates.

• Live Tracking Updates: Share live package status through SMS or WhatsApp, minimizing WISMO ("where is my order?") inquiries.

• Rescheduling & Drop-off Instructions: Let customers reschedule deliveries or provide instructions directly via chat.

• Driver Coordination: Enable your delivery team to access real-time route changes through internal bot-powered chat.