Rich Business Messaging

Create intuitive brand experiences your customers will love

Discover the next generation of A2P messaging with powerful business features to level up brand communication. Delight customers with rich, personalized, and interactive experiences they will want to keep coming back to!

Request a demo
Image for Create intuitive brand experiences your customers will love

Build high-impact conversational journeys

Rich, reimagined conversations

Say hello to engaging experiences. Add images, audio, video, carousels, and interactive buttons to grab customers’ attention.

Never compromise of safety

Only verified companies can use RCS. Deliver secure experiences with verified messaging, end-to-end encryption, brand logo and build trust.

Reach them without hassles

Messages from verified brands land straight into native messaging inbox. Get set for app-like experiences. No downloads required.
Image for It's called

It’s called “Rich” Communication Services for a reason

Stand out from the competition with advanced two-way customer conversations right in customer SMS inboxes.

Request a demo
Image for Engaging interactions tailored for every customer

Engaging interactions tailored for every customer

Send personalized, multilingual notifications on their preferred channel via Conversation API and garner up to 10x higher open rates than other channels.

Request a demo

Features your customers will love

Pave way for happier customers

Extend brand experience outside the native application and see them coming back for more.

Richer experiences at reduced costs

Reduced maintenance and support compared to an application infrastructure.

Security first

Fosters customer trust which in turn increases engagement.

Guaranteed fallback mechanism

For phones and networks that do not support RCS, turn messages into web experiences over SMS.

Powerful analytics

Benefit from a significantly more granular view of customer interactions and responses, enabling brands to evolve and optimize their messaging.

Know your customers better than before

Omnichannel conversation API pulls out relevant details from stored chats and analytics to let you weave a personalized experience.

Frequently asked questions

Currently, all Android handsets support RCS. The most common message inbox to use is the default Google Messages app. Users can download the Google Messages app on their own to use RCS.

Following is the procedure to check whether an Android device running on Google’s messaging app supports RCS.

– Open Google Messaging app on your phone.

– Select the three dots on the upper right corner.

– Click on Settings. If a menu item called Chat Features is visible, then the device is RCS-enabled.

RCS protocol enables real-time message receipts, high-resolution images, video, and audio. In addition, carousels and message reactions, are also supported.

With RCS messaging, we will provide you the reports of messages submitted to RCS Agent, delivered, read and clicked by the end user.

Enterprises can have a logo, banner, business name, description, contact number(s), email address, and website URL.

Suggestive replies and action buttons are the best ways to induce a conversation or action from the customer. A maximum of 11 suggestive actions/ replies can be placed in the suggestion chip list. While in case of Rich Card/ Carousel messages a maximum of 4 suggestion action/replies can be accommodated.

Types of suggestive actions supported are dial a number, view location, share location, open URL, create a calendar event.

Related products

SMS

Send and receive messages at scale through a single connection.
Learn more

Axiom®

Centralized communication management platform for enterprises.
Learn more

Mailhub

The world’s most powerful email API.
Learn more

Credence®

Omnichannel marketing automation platform for enterprises.
Learn more

Enrich your business – get started with RCS

Sinch makes it easy!

Build meaningful connections with your customers

Request a demo