SINCH FOR RETAIL

Get customer buy-in with personalized shopping experiences

Engage with your customers on their own terms, on the channels they prefer, and add value at every step of their purchase journey.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

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Meet your customers where they are

Engage and support your customers before, during, and after purchase on all their favorite channels and deliver unified, personalized experiences — Sinch makes it easy! SMS, RCS, WhatsApp, Viber Business, Facebook Messenger, email, voice, and more — we’ve got them all! Plus, our unique conversational API makes omnichannel engagement a breeze.

Why top retail brands trust Sinch

World leader in customer engagement

Thanks to decades of industry experience and relationships with all major carriers, we’ve got your back: We enable over 600 billion meaningful engagements per year for more than 150,000 global customers – including 8 of the top 10 U.S. tech companies. 

Global super network

We have the most direct, secure, and reliable tier-1 network for messaging, voice, and email with the highest deliverability rates. That means you can reach every  customer on the planet, on any channel. 

One-stop shop

Sinch powers meaningful conversations across 16+ channels, so you can deliver personalized, unified experiences across your entire customer journey with a single partner. No more juggling multiple providers!

Your partner for success

Our customer-obsessed experts actively support you at every step to reach your goals, whatever they may be. We don’t want to sell you just a product- we want to help you succeed.  
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Let’s get started

Grab the world’s attention with powerful bulk SMS messages fueled by a carrier-grade platform and a super network of 600+ direct carrier connections. 
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Learn what a global, scalable, GDPR-compliant email solution with industry-leading delivery rates of 98% looks like.
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Reach customers over multiple channels with one simple API and deliver a mobile-first experience that’s out of this world!
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Accordion Item List additional actions Engage and delight your customers 24/7 with human-like, personalized voicebot and chatbot conversations.
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Attract, convert, and retain customers effortlessly with hyper-personalized messaging throughout their entire journey.
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Talk to an expert
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Create ads customers can talk to

Capture interest at its highest and guide customers on their path to purchase with rich, personalized AI-driven conversations on their favorite channels — and while you’re at it, collect valuable customer data for retargeting, too. 
Let us show you how!
“We truly appreciated Sinch’s proactivity and creativity in helping us define new campaign concepts. Their enthusiasm and ability to adapt to our specific needs and target audience really made a difference. Sinch supported us from campaign brief to concept creation and implementation and, within a few weeks, we were ready to roll.”

Clémence Rosier

CRM Project Manager at Intermarché

Read the customer story
“Contact Pro is the perfect tool for customer retention and for customer experience – the transparency and efficiency of the tools have made our work so much easier.”

Jonathan Attali

Director of Marketing & Digital at Zadig&Voltaire

Read the customer story

Insights from Sinch

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Reports

What's in store? Rethinking CX for retail and e-commerce

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Insights, Products, Solutions

6 ways to deliver a personalized customer experience

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Insights, Products

What is a push notification, and how can they be used to engage users?

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What are you waiting for?

Start increasing conversions and multiply sales today!