{"id":199288,"date":"2026-07-28T08:55:45","date_gmt":"2026-07-28T08:55:45","guid":{"rendered":"https:\/\/sinch.com\/voice\/programmable-voice\/voice-relay-2\/"},"modified":"2026-09-14T14:45:13","modified_gmt":"2026-09-14T14:45:13","slug":"voice-relay","status":"publish","type":"voice_programmable","link":"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/voice-relay\/","title":{"rendered":"Voice Relay"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py glow glow-start glow-top bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">D\u00ca VOZ AOS AGENTES DE IA<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h1\">\r\n                                Voice Relay para chamadas telef\u00f4nicas de agentes de IA                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Seu agente de IA baseado em texto \u00e9 \u00f3timo no chat. Dar voz a ele significa construir uma infraestrutura em tempo real que a maioria das equipes n\u00e3o tem condi\u00e7\u00f5es de prover.<\/p><p class=\"mb-0\">O Voice Relay conecta seu agente de IA a chamadas telef\u00f4nicas ao vivo por meio de um \u00fanico WebSocket. O <a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/\">Sinch Programmable Voice<\/a> lida com o \u00e1udio em tempo real, convers\u00e3o de fala em texto, <a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/conversao-de-texto-em-fala\/\">texto para fala<\/a> e o fluxo da conversa.\u00a0<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/pt\/falar-com-um-especialista\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Fale com um especialista<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/pt\/fale-com-vendas\/\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Fale com vendas<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                    \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                                            \r\n                                \t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=ham2iDw11MU\" class=\"lazy-video-link\" data-lazy-video=\"ham2iDw11MU\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"pt\" data-thumb=\"https:\/\/img.youtube.com\/vi\/ham2iDw11MU\/maxresdefault.jpg\" title=\"V\u00eddeo da Sinch\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/ham2iDw11MU\/maxresdefault.jpg\" alt=\"Keeping Customers Happy with Sinch Customer Service Solutions\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=ham2iDw11MU#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/ham2iDw11MU\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/ham2iDw11MU\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=ham2iDw11MU\",\n    \"name\": \"Keeping Customers Happy with Sinch Customer Service Solutions\",\n    \"description\": \"With AI chatbots and a modern contact center solution, Sinch helps you deliver personalized support that keeps customers coming back.\\n\\nLearn more: https:\/\/sinch.com\/use-cases\/customer-service\/\",\n    \"uploadDate\": \"2026-03-11T20:18:42+00:00\",\n    \"duration\": \"PT2M44S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\r\n                                                                                \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                    \n\r\n        <div class=\"clients clients-default\">\r\n                                                <div class=\"clients-title container text-accent fs-sm\">\r\n                                                    <div class=\"text-center mb-4\">\r\n                                Com a confian\u00e7a de mais de 200.000 clientes ao redor do mundo                            <\/div>\r\n                                            <\/div>\r\n                                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"133\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"161\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n                <\/div>\r\n                    \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-380433fc932a226c4e5bc3e7926e4b4c\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">POR QUE O VOICE RELAY\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">V\u00e1 al\u00e9m da URA sem precisar reconstruir sua IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Seu agente de IA atende os clientes no chat, mas a voz ainda est\u00e1 presa em uma URA roteirizada. O Voice Relay muda isso. Sua IA existente se conecta a chamadas telef\u00f4nicas ao vivo com uma conversa natural desde o primeiro dia.\u00a0<\/p><p class=\"mb-0\">Conversas reais, n\u00e3o scripts de URA. A interrup\u00e7\u00e3o inteligente e as respostas em menos de um segundo substituem os menus r\u00edgidos por conversas naturais bidirecionais. <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-microphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00ea voz \u00e0 sua IA rapidamente.                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Conecte seu agente baseado em texto existente por meio de um \u00fanico WebSocket e economize meses de engenharia de \u00e1udio.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Traga a sua pr\u00f3pria IA.                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O Voice Relay \u00e9 agn\u00f3stico de modelo, ent\u00e3o voc\u00ea mant\u00e9m o LLM ou a plataforma que j\u00e1 escolheu.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Parte da API de voz da Sinch.                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    <a href=\"https:\/\/sinch.com\/pt\/numeros-telefonicos\/\">N\u00fameros de telefone<\/a> em mais de 90 pa\u00edses, um SLA de 99,99% e infraestrutura distribu\u00edda em cinco regi\u00f5es da AWS.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-788e6001e20b4345762395a77ed8544e\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FLUXO CONVERSACIONAL\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Quem liga tem uma conversa, n\u00e3o um script<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Voicebots tradicionais seguem padr\u00f5es r\u00edgidos baseados em turnos. As interrup\u00e7\u00f5es s\u00e3o ignoradas, as pausas parecem n\u00e3o naturais e os clientes percebem.\u00a0<\/p><p class=\"mb-0\">O Voice Relay foi projetado para uma conversa de baixa lat\u00eancia. A interrup\u00e7\u00e3o inteligente permite que quem liga interrompa no meio da resposta, e seu agente de IA decide se cede a vez. Tempos de resposta de menos de um segundo diminuem a lacuna entre a fala humana e a resposta da IA.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"445\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01.png\" class=\"img-fluid\" alt=\"Imagem para Quem liga tem uma conversa, n\u00e3o um script\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01-300x206.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01-1024x704.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01-768x528.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-0b28a384bc3de4e60f32c1e5ee1b1dfe\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">EXPERI\u00caNCIA DO DESENVOLVEDOR\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Transforme um WebSocket em voz ao vivo<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Criar integra\u00e7\u00f5es de voz em tempo real significa conectar fornecedores separados para convers\u00e3o de fala em texto, texto para fala e detec\u00e7\u00e3o de atividade de voz. O Voice Relay substitui isso por uma \u00fanica conex\u00e3o de WebSocket e alguns comandos SVAML.   <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Endpoint de WebSocket para o seu agente de IA  <\/p><\/li><li><p class=\"mb-0\">Comando SVAML para interligar uma chamada ao vivo   <\/p><\/li><li><p class=\"mb-0\">Convers\u00e3o de fala em texto em tempo real\u00a0<\/p><\/li><li><p class=\"mb-0\">S\u00edntese de voz para respostas da IA\u00a0<\/p><\/li><li><p class=\"mb-0\">Detec\u00e7\u00e3o de atividade de voz e gerenciamento de interrup\u00e7\u00f5es\u00a0<\/p><\/li><li><p class=\"mb-0\">Otimiza\u00e7\u00e3o de lat\u00eancia em todo o ciclo conversacional\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"424\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02.png\" class=\"img-fluid\" alt=\"Imagem para Transforme um WebSocket em voz ao vivo\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02-1024x671.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02-768x503.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-7c04453232e5fab87092872027f272c8\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">AGN\u00d3STICO DE MODELO<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Traga a sua IA escolhida para a voz<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>A maioria das plataformas de voicebot prende voc\u00ea \u00e0 IA deles. Sua escolha de modelo, seus prompts e seu design de conversa precisam se encaixar nos moldes deles.<br><\/p><p class=\"mb-0\">O Voice Relay \u00e9 agn\u00f3stico de modelo. Conecte qualquer agente de IA baseado em texto ou LLM que se comunique por meio de um WebSocket. Seu agente continua sendo seu, e seu investimento em design de conversa se estende \u00e0 voz. <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"423\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01.png\" class=\"img-fluid\" alt=\"Imagem para Traga a sua IA escolhida para a voz\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01-1024x668.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01-768x501.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-317966f91c6d6d0b8bbdce1ea1ba8c3d\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CASOS DE USO\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Onde o Voice Relay se destaca<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                URA inteligente e autoatendimento\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Deixe quem liga descrever o que precisa em linguagem natural. O agente de IA lida com suporte, faturamento e tarefas de conta sem \u00e1rvores de menu ou loops de transfer\u00eancia.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Suporte ao cliente com tecnologia de IA\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ofere\u00e7a suporte de primeira linha 24 horas por dia. Seu agente de IA lida com consultas de rotina e transfere para um humano apenas quando a \u2028situa\u00e7\u00e3o exigir.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campanhas interativas de sa\u00edda\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Execute pesquisas baseadas em voz, lembretes e notifica\u00e7\u00f5es personalizadas que reagem \u00e0s respostas de quem liga em tempo real.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/lightning.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Qualifica\u00e7\u00e3o de leads e automa\u00e7\u00e3o de vendas\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Qualifique e selecione leads de entrada com um agente de IA antes que cheguem a um vendedor humano.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-378542dc27cd952305c60dc9d3f7feba\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">RECURSOS<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Recursos do Voice Relay para chamadas com IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/lightbulb.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Interrup\u00e7\u00e3o inteligente\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Quem liga pode interromper a IA no meio da resposta, e o agente decide se cede a vez.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/speedometer.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Lat\u00eancia de menos de um segundo\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A arquitetura de baixa lat\u00eancia oferece respostas r\u00e1pidas o suficiente para parecer uma conversa natural.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Orquestra\u00e7\u00e3o unificada\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Uma \u00fanica conex\u00e3o WebSocket lida com convers\u00e3o de fala em texto, texto para fala e <a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/call-streams\/\">streaming de \u00e1udio<\/a>.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Traga sua pr\u00f3pria IA\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O Voice Relay se integra com qualquer agente de IA baseado em texto ou LLM que se comunique por meio de um WebSocket.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-voice.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                S\u00edntese de voz natural\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O Voice Relay converte as respostas de texto da IA em fala com som natural, entregue a quem liga.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-call.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Controle de chamadas SVAML\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Os desenvolvedores controlam o fluxo de chamada por meio da Voice Application Markup Language (SVAML) da Sinch.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Decis\u00f5es de tratamento de chamadas\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Seu agente de IA decide se aceita uma chamada recebida e como lidar com interrup\u00e7\u00f5es.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/numbers.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                N\u00fameros de telefone globais\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    N\u00fameros de telefone dispon\u00edveis em mais de 90 pa\u00edses.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                SLA de 99,99%\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A Sinch garante a disponibilidade da <a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/voice-api\/\">API de voz<\/a> com um Acordo de N\u00edvel de Servi\u00e7o de 99,99%.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-grid.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Distribu\u00eddo globalmente\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Infraestrutura de voz distribu\u00edda em cinco regi\u00f5es da AWS.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                ISO 27001 e GDPR\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O Voice Relay herda a certifica\u00e7\u00e3o ISO 27001 e a conformidade com o GDPR da plataforma de voz da Sinch.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-d2107a77f156edbc5f2cc1f4b04e2230\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">COMECE AGORA<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Conecte, converse e controle cada chamada<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\"><b>Conecte.<\/b> Use comandos SVAML para interligar uma chamada ao vivo ao endpoint de WebSocket do seu agente de IA.\u00a0<\/p><\/li><li><p class=\"mb-0\"><b>Converse.<\/b> A Sinch converte a fala de quem liga em texto e a envia para o seu agente. As respostas de texto do seu agente retornam como uma fala de som natural.\u00a0<\/p><\/li><li><p class=\"mb-0\"><b>Controle.<\/b> Seu agente de IA decide se aceita a chamada, como lidar com as interrup\u00e7\u00f5es e quando encerrar a conversa.\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"400\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03.png\" class=\"img-fluid\" alt=\"Imagem para Conecte, converse e controle cada chamada\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-300x185.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-1024x633.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-768x475.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-1208x748.png 1208w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-784x486.png 784w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"component\" class=\"section-py section-signup bg-body\" data-theme=\"light\">\r\n        <div class=\"container-fluid\">\r\n            <div class=\"section-signup-wide bg-light section-py glow rounded-xl mx-auto position-relative overflow-hidden\" data-theme=\"dark\">\r\n                <div class=\"container\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-12 col-lg-7\">\r\n                            <div class=\"d-flex flex-column px-md-3 px-lg-0\">\r\n                                <svg class=\"mb-4 text-accent\" width=\"64\" height=\"64\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/logotype-sinch.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                                                                    <h2 class=\"text-accent mb-4 h1\">Pronto para dar voz \u00e0 sua IA?<\/h2>\r\n                                \r\n                                <div class=\"fs-5 mb-0 text-body-color\">Fale com um especialista da Sinch para dimensionar sua implementa\u00e7\u00e3o e ver como o Voice Relay se adapta \u00e0 sua IA e pacote de voz.\u00a0<\/div>\r\n\r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"https:\/\/sinch.com\/pt\/voice\/book-demo\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Fale com vendas<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"section-signup-marquee mt-6 mt-md-7 mt-lg-0\">\r\n                    <div class=\"d-none d-lg-flex gap-3\">\r\n                                                    <div class=\"marquee marquee-down marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                <div class=\"marquee-track\">\r\n                                                                                                                        <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                                            <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"marquee marquee-up marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                <div class=\"marquee-track\">\r\n                                                                                                                        <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                                            <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n\r\n                    <div class=\"d-block d-lg-none\">\r\n                        <div class=\"marquee marquee-left marquee-hover-slower marquee-scroll-faster\">\r\n                            <div class=\"marquee-track\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Perguntas frequentes\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Perguntas comuns sobre o Voice Relay<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-1\">\r\n                                            O que \u00e9 o Voice Relay?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">O Voice Relay \u00e9 um servi\u00e7o em tempo real que conecta um agente de IA baseado em texto a chamadas telef\u00f4nicas ao vivo. Ele lida com convers\u00e3o de fala em texto, texto para fala e fluxo conversacional para que seu agente possa manter uma conversa de voz natural. O Sinch Voice Relay \u00e9 entregue por meio da nova API de voz da Sinch. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-2\">\r\n                                            Como o Voice Relay \u00e9 diferente de um voicebot tradicional?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voicebots tradicionais s\u00e3o plataformas agrupadas com sua pr\u00f3pria IA, mecanismo de \u00e1udio e fluxos roteirizados. O Voice Relay \u00e9 uma camada de orquestra\u00e7\u00e3o. Ele conecta qualquer agente de IA que voc\u00ea escolher ao canal de voz, sem prender voc\u00ea a um modelo ou plataforma espec\u00edfica.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-3\">\r\n                                            Quais plataformas de IA posso conectar ao Voice Relay?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">O Voice Relay \u00e9 agn\u00f3stico de modelo. Voc\u00ea pode conectar qualquer agente de IA baseado em texto ou aplicativo LLM que se comunique por meio de um WebSocket. A escolha do modelo, o design do prompt e a l\u00f3gica da conversa ficam do seu lado.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-4\">\r\n                                            Como o Voice Relay lida com interrup\u00e7\u00f5es?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">O Voice Relay inclui interrup\u00e7\u00e3o inteligente. Quem liga pode falar por cima da IA no meio da resposta, e seu agente decide se para, continua ou se ajusta. Isso corresponde ao comportamento de tomada de turnos de uma conversa humana natural.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-5\">\r\n                                            Como funcionam os pre\u00e7os?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">O Voice Relay \u00e9 um recurso premium por minuto cobrado al\u00e9m das tarifas padr\u00e3o de chamada de voz da Sinch. Taxas adicionais se aplicam a outros recursos da API de voz, como Grava\u00e7\u00e3o, Transcri\u00e7\u00e3o e Detec\u00e7\u00e3o de Secret\u00e1ria Eletr\u00f4nica.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-6\">\r\n                                            Qu\u00e3o dif\u00edcil \u00e9 implementar o Voice Relay?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">A implementa\u00e7\u00e3o \u00e9 direta para as equipes de desenvolvedores. Voc\u00ea precisa desenvolver um servidor que aceite conex\u00f5es WebSocket recebidas e possa receber e responder com mensagens de texto. Essas mensagens s\u00e3o ent\u00e3o repassadas de e para seu chatbot de IA, enquanto a Sinch lida com todo o \u00e1udio em tempo real e o processamento de fala.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-7\">\r\n                                            Quais pr\u00e9-requisitos preciso para usar o Voice Relay?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voc\u00ea precisa de tr\u00eas componentes. Uma conta no painel da Sinch, um agente de IA baseado em texto ou LLM, e um servi\u00e7o de backend hospedando um endpoint de WebSocket. O Voice Relay funciona com qualquer combina\u00e7\u00e3o desses componentes.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-8\">\r\n                                            O Voice Relay tem suporte para uso global?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sim. O Voice Relay funciona na API de voz da Sinch, com n\u00fameros de telefone dispon\u00edveis em mais de 90 pa\u00edses. A Sinch garante a disponibilidade com um SLA de 99,99%. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-9\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-9\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-9\">\r\n                                            Como posso conectar minha chamada a um chatbot (ou agente de IA)?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-eda42ee492fc82b0feaede510a9f0e7a-9\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-eda42ee492fc82b0feaede510a9f0e7a-9\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voc\u00ea pode conectar sua chamada ao vivo a um agente de IA usando instru\u00e7\u00f5es SVAML para interligar a chamada ao endpoint de WebSocket do seu agente.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":19,"featured_media":198748,"template":"","meta":{"_acf_changed":true},"class_list":["post-199288","voice_programmable","type-voice_programmable","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Voice Relay | Agentes de IA em chamadas telef\u00f4nicas ao vivo | Sinch<\/title>\n<meta name=\"description\" content=\"O Voice Relay conecta seu agente de IA a chamadas telef\u00f4nicas ao vivo com interrup\u00e7\u00e3o inteligente e respostas de baixa lat\u00eancia. 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