{"id":193078,"date":"2026-06-19T14:12:16","date_gmt":"2026-06-19T14:12:16","guid":{"rendered":"https:\/\/sinch.com\/voice\/integrations\/genesys-2\/"},"modified":"2026-06-19T14:12:16","modified_gmt":"2026-06-19T14:12:16","slug":"genesys","status":"publish","type":"voice_integrations","link":"https:\/\/sinch.com\/pt\/voice\/integrations\/genesys\/","title":{"rendered":"Genesys"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A integra\u00e7\u00e3o da Genesys com a Sinch oferece suporte a um modelo  <a href=\"https:\/\/sinch.com\/blog\/genesys-byoc\/\" target=\"_blank\" rel=\"noreferrer noopener\">Traga sua pr\u00f3pria operadora (BYOC)<\/a> , ajudando a reduzir os gastos com telecomunica\u00e7\u00f5es, manter a propriedade dos n\u00fameros e entregar chamadas de alta qualidade em uma rede redundante. A Sinch fornece um backbone de voz econ\u00f4mico, confi\u00e1vel e escal\u00e1vel para o seu contact center do Genesys Cloud por meio dos nossos Elastic SIP Trunks. Gerencie sua pr\u00f3pria configura\u00e7\u00e3o de telefonia, n\u00fameros de telefone e relacionamentos de rede e tenha acesso a an\u00e1lises avan\u00e7adas e ferramentas de solu\u00e7\u00e3o de problemas que v\u00e3o al\u00e9m do servi\u00e7o padr\u00e3o.\u00a0<\/p>\n\n\n\r\n    <aside data-content-type=\"longform\"  class=\"banner-block longform-spacings rounded-lg shadow-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 bg-light\" data-theme=\"light\" aria-labelledby=\"banner-block-block_5221591650da0aba4e6473301f9beff3\">\r\n                    <p class=\"text-uppercase section-caption text-body-color\">\r\n                Principais recursos e vantagens            <\/p>\r\n                                    <div class=\"mb-0 text-body-color\">\r\n                            <\/div>\r\n        \r\n        <ul class=\"mt-3 mb-0 ps-6 text-body-color\"><li><p class=\"mb-0\">Pague apenas pelo que usar com um modelo baseado em uso que ajuda a cortar altas taxas de operadoras e reduz os custos de voz para m\u00e9dias e grandes empresas.<\/p><\/li><li><p class=\"mb-0\">Uma rede redundante de n\u00edvel corporativo co-localizada na AWS com o Genesys Cloud oferece baixa lat\u00eancia, alto tempo de atividade e qualidade de chamada consistentemente n\u00edtida. <\/p><\/li><li><p class=\"mb-0\">Gerencie troncos, n\u00fameros e roteamento por meio de um painel de autoatendimento e APIs, mantendo os relacionamentos existentes com as operadoras e a propriedade de seus dados. <\/p><\/li><li><p>Escolha sua operadora, fa\u00e7a a portabilidade de n\u00fameros de acordo com seus termos e configure troncos em tempo real. An\u00e1lises avan\u00e7adas e ferramentas de autoprovisionamento oferecem controle total.\u00a0<\/p><\/li><\/ul>\r\n    <\/aside>\r\n\r\n\n\n\n<p class=\"wp-block-paragraph\">Obtenha comunica\u00e7\u00f5es de voz cont\u00ednuas e escal\u00e1veis com conectividade PSTN confi\u00e1vel em seu backbone de voz escal\u00e1vel para o seu contact center do Genesys Cloud.\u00a0<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gerencie as conversas com os clientes na Genesys com a troncaliza\u00e7\u00e3o Elastic SIP da Sinch.<\/strong>\u00a0<\/p>\n\n\n<\/div> <\/div> <\/div> <\/div> \n\n\r\n    <section data-content-type=\"component\" id=\"block-423f0a2ce3a22c1ad216caba4b53321c\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Como aproveitar os Elastic SIP Trunks da Sinch com a Genesys<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Empresas globais                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Centralize a voz global em uma \u00fanica rede, mantenha os n\u00fameros locais e entregue chamadas consistentes e de alta qualidade de qualquer lugar.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Empresas sazonais                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Escale a capacidade de chamadas instantaneamente para picos de feriados ou viagens, depois reduza para evitar pagar por linhas n\u00e3o utilizadas durante os per\u00edodos mais tranquilos.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Clientes da Genesys                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Substitua a voz padr\u00e3o pela Sinch para reduzir custos, melhorar a qualidade das chamadas e obter ferramentas de diagn\u00f3stico avan\u00e7adas sem interromper as opera\u00e7\u00f5es.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Migra\u00e7\u00f5es para a nuvem                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mova a telefonia para a nuvem com um parceiro experiente que simplifica a portabilidade e entrega transi\u00e7\u00f5es sem tempo de inatividade.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Integra\u00e7\u00e3o da Genesys com a Sinch: perguntas frequentes <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-1\">\r\n                                            Quais s\u00e3o os benef\u00edcios do BYOC em compara\u00e7\u00e3o ao uso do Genesys Cloud Voice?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">O modelo Traga sua pr\u00f3pria operadora (BYOC) com a integra\u00e7\u00e3o da Genesys permite que voc\u00ea reduza custos com melhores tarifas, obtenha mais controle sobre os n\u00fameros e o roteamento e acesse an\u00e1lises avan\u00e7adas para solu\u00e7\u00e3o de problemas. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-2\">\r\n                                            Como a confiabilidade da rede e o suporte da Sinch se comparam a outras operadoras?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">A Sinch possui uma rede de voz independente  nos EUA co-localizada na AWS com o <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/4957f0db-407c-4367-a160-86c626423bcf\">Genesys Cloud<\/a>. Todo cliente obt\u00e9m acesso direto 24\/7 ao NOC e onboarding especializado.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-3\">\r\n                                            Qu\u00e3o f\u00e1cil \u00e9 fazer a portabilidade dos nossos n\u00fameros existentes para a Sinch?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Fa\u00e7a a portabilidade de pequenos lotes por meio do painel ou deixe a Sinch cuidar de projetos grandes ou complexos de ponta a ponta.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-4\">\r\n                                            Quais s\u00e3o os pr\u00e9-requisitos para a integra\u00e7\u00e3o da Genesys com a Sinch?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voc\u00ea precisa de uma assinatura ativa do Genesys Cloud e um contrato com a Sinch com a <a href=\"https:\/\/sinch.com\/voice\/sip-trunking\/elastic\/\">troncaliza\u00e7\u00e3o Elastic SIP<\/a> habilitada.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-5\">\r\n                                            Como funciona o processo de integra\u00e7\u00e3o da Genesys?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Crie um Elastic SIP Trunk da Sinch, vincule-o ao Genesys Cloud e comece a fazer chamadas dentro do ambiente AWS compartilhado.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-6\">\r\n                                            Quais recursos de seguran\u00e7a est\u00e3o inclu\u00eddos na integra\u00e7\u00e3o da Genesys?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-2d8e0b7a74fbef5c056b72faa125a16a-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-2d8e0b7a74fbef5c056b72faa125a16a-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">O servi\u00e7o inclui criptografia TLS\/SRTP, compliance com <a href=\"https:\/\/sinch.com\/voice\/security\/stirshaken\/\">STIR\/SHAKEN<\/a>, <a href=\"https:\/\/sinch.com\/voice\/e911\/\">E911<\/a>, listas de controle de acesso IP e autoriza\u00e7\u00e3o <a href=\"https:\/\/sinch.com\/voice\/sip-trunking\/\">SIP<\/a> para prote\u00e7\u00e3o de ponta a ponta.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/pt\/voice\/integrations\/genesys\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quais s\u00e3o os benef\u00edcios do BYOC em compara\u00e7\u00e3o ao uso do Genesys Cloud Voice? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;O modelo Traga sua pr\u00f3pria operadora (BYOC) com a integra\u00e7\u00e3o da Genesys permite que voc\u00ea reduza custos com melhores tarifas, obtenha mais controle sobre os n\u00fameros e o roteamento e acesse an\u00e1lises avan\u00e7adas para solu\u00e7\u00e3o de problemas. &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Como a confiabilidade da rede e o suporte da Sinch se comparam a outras operadoras? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;A Sinch possui uma rede de voz independente  nos EUA co-localizada na AWS com o &lt;a href=&quot;https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/4957f0db-407c-4367-a160-86c626423bcf&quot;&gt;Genesys Cloud&lt;\/a&gt;. 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