{"id":187262,"date":"2026-05-27T13:44:47","date_gmt":"2026-05-27T13:44:47","guid":{"rendered":"https:\/\/sinch.com\/voice\/customer-stories\/livevox-2\/"},"modified":"2026-05-27T13:44:48","modified_gmt":"2026-05-27T13:44:48","slug":"livevox","status":"publish","type":"voice_cust_stories","link":"https:\/\/sinch.com\/pt\/voice\/cases-de-clientes\/livevox\/","title":{"rendered":"Como a LiveVox otimiza as comunica\u00e7\u00f5es de voz e SMS com o Elastic SIP Trunking"},"content":{"rendered":"\n<p>Desde 1999, a LiveVox tem ajudado as empresas a criar conex\u00f5es significativas com seus clientes por meio de voz, SMS, e-mail e chat. A solu\u00e7\u00e3o de centro de contato baseada na nuvem foi adquirida pela NICE em 2023, permitindo que eles ajudem ainda mais empresas a melhorar o engajamento do cliente.\u00a0<\/p>\n\n\n\n<p>Mas mesmo para empresas experientes como a LiveVox, gerenciar v\u00e1rios canais de comunica\u00e7\u00e3o apresenta desafios \u00fanicos. Eles enfrentaram limita\u00e7\u00f5es em seu sistema de roteamento de chamadas para callbacks de SMS, o que impactou a experi\u00eancia do cliente e aumentou o tempo gasto na solu\u00e7\u00e3o de problemas.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Encontrando a solu\u00e7\u00e3o certa para uma comunica\u00e7\u00e3o perfeita<\/h2>\n\n\n\n<p>A busca da LiveVox por uma abordagem mais integrada os levou ao servi\u00e7o Elastic SIP Trunk (EST) da Sinch. A solu\u00e7\u00e3o ofereceu exatamente o que eles precisavam \u2014 a capacidade de unificar suas opera\u00e7\u00f5es de voz e SMS.\u00a0<\/p>\n\n\n\n<p>O servi\u00e7o EST tamb\u00e9m fornece \u00e0 LiveVox um controle abrangente sobre seus canais de comunica\u00e7\u00e3o. Por meio de um \u00fanico painel, a equipe pode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ativar clientes para usar n\u00fameros de SMS para callbacks de voz\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitorar m\u00e9tricas cr\u00edticas, como qualidade da chamada e entrega de SMS\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configurar n\u00fameros longos para SMS e voz\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Otimizar as migra\u00e7\u00f5es de clientes com o m\u00ednimo de interrup\u00e7\u00e3o\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Desbloqueando a efici\u00eancia com uma plataforma EST unificada<\/h2>\n\n\n\n<p>O servi\u00e7o EST da Sinch trouxe melhorias imediatas \u00e0s opera\u00e7\u00f5es da LiveVox. O painel unificado reduziu significativamente o tempo gasto na solu\u00e7\u00e3o de problemas, enquanto a funcionalidade de callback perfeita criou uma experi\u00eancia mais fluida para os usu\u00e1rios finais.\u00a0<\/p>\n\n\n\n<p>A estabilidade da plataforma e os recursos de autoatendimento t\u00eam sido cruciais para o crescimento da LiveVox. Eles integraram com sucesso mais de 50 projetos e centenas de n\u00fameros de telefone. Essa escalabilidade tem sido particularmente importante \u00e0 medida que a LiveVox continua a expandir suas ofertas de servi\u00e7os.\u00a0<\/p>\n\n\n\n<p>&#8220;A Sinch realmente capacitou nossa plataforma ao tornar f\u00e1cil gerenciar tanto SMS quanto voz&#8221;, disse Oscar Orozco, Engenheiro S\u00eanior de Voz na LiveVox. \u201cNossos clientes apreciam a flexibilidade e os recursos de callback perfeitos que melhoram a jornada do cliente.&#8221;\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Escalando o sucesso \u00e0 medida que as necessidades mudam<\/h2>\n\n\n\n<p>A parceria com o EST da Sinch abordou os desafios iniciais de comunica\u00e7\u00e3o da LiveVox e os preparou para o crescimento no cen\u00e1rio de centro de contato.\u00a0<\/p>\n\n\n\n<p>A LiveVox planeja continuar integrando os servi\u00e7os de voz e de envio de mensagens da Sinch para ampliar suas ofertas de comunica\u00e7\u00e3o. Eles agora est\u00e3o mais bem posicionados para atender \u00e0s necessidades do cliente e se adaptar \u00e0s tend\u00eancias do mercado.<\/p>\n","protected":false},"featured_media":150409,"template":"","meta":{"_acf_changed":false},"customer_stories_industry":[112],"customer_stories_products":[653],"class_list":["post-187262","voice_cust_stories","type-voice_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-telecom","customer_stories_products-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como a LiveVox otimiza as comunica\u00e7\u00f5es de voz e SMS com o Elastic SIP Trunking - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/voice\/cases-de-clientes\/livevox\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como a LiveVox otimiza as comunica\u00e7\u00f5es de voz e SMS com o Elastic SIP Trunking - Sinch\" \/>\n<meta property=\"og:description\" content=\"Desde 1999, a LiveVox tem ajudado as empresas a criar conex\u00f5es significativas com seus clientes por meio de voz, SMS, e-mail e chat. 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