{"id":215014,"date":"2026-11-04T12:12:43","date_gmt":"2026-11-04T12:12:43","guid":{"rendered":"https:\/\/sinch.com\/voice\/capabilities\/conectar-agentes-de-ia\/"},"modified":"2026-11-11T13:58:04","modified_gmt":"2026-11-11T13:58:04","slug":"conectar-agentes-de-ia","status":"publish","type":"voice_capabilities","link":"https:\/\/sinch.com\/pt\/voz\/capacidades\/conectar-agentes-de-ia\/","title":{"rendered":"Conecte agentes de IA"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n                    <div class=\"d-flex justify-content-center\" data-theme=\"dark\">\r\n                            <a href=\"https:\/\/sinch.com\/lander\/lumen-voice-alternative\/\" class=\"header-block-announcement text-accent d-inline-flex align-items-center gap-2 fs-xs fw-bold mb-6 mb-md-7 mb-lg-9 py-2 px-3 px-md-4 rounded-lg\" >\r\n                    <span>\r\n                        Procurando uma alternativa para o servi\u00e7o de voz da Lumen? Saiba como a Sinch ajuda voc\u00ea a migrar sem complica\u00e7\u00f5es quando for a hora.                    <\/span>\r\n                    <svg class=\"header-block-announcement-arrow\" width=\"16\" height=\"16\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/arrow-next.svg\"><\/svg>\r\n                <\/a>\r\n                    <\/div>\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">AGENTES DE IA NO TELEFONE<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h1\">\r\n                                Conecte o agente de IA a chamadas telef\u00f4nicas ao vivo                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Quando o assunto \u00e9 importante, os clientes ainda pegam o telefone. Atribua um n\u00famero de telefone ao agente de IA que voc\u00ea j\u00e1 tem e deixe que ele atenda. Uma pessoa pode entrar na mesma chamada sempre que a IA atingir seu limite.<\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Traga seu pr\u00f3prio agente de IA ou plataforma de IA de voz<\/p><\/li><li><p class=\"mb-0\">Conecte por texto, \u00e1udio ao vivo ou SIP<\/p><\/li><li><p class=\"mb-0\">Grave, transcreva e detecte caixa postal em todas as chamadas<\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/pt\/falar-com-um-especialista\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Fale com um especialista<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/pt\/fale-com-vendas\/\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Fale com vendas<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                            <p class=\"fs-xxs text-body-color m-0\">A API de voz v2 est\u00e1 em pr\u00e9-visualiza\u00e7\u00e3o p\u00fablica.<\/p>\r\n                                                    \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                <img decoding=\"async\" width=\"648\" height=\"394\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header.png\" class=\"skip-lazy img-fluid\" alt=\"Imagem para Conecte o agente de IA a chamadas telef\u00f4nicas ao vivo\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header-300x182.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header-1024x623.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header-768x467.png 768w\" \/>\r\n                            \r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                    \n\r\n        <div class=\"clients clients-default\">\r\n                                                <div class=\"clients-title container text-accent fs-sm\">\r\n                                                    <div class=\"text-center mb-4\">\r\n                                Junte-se a mais de 150.000 empresas, incluindo 8 das 10 maiores empresas de tecnologia do mundo                            <\/div>\r\n                                            <\/div>\r\n                                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"133\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"161\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n                <\/div>\r\n                    \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-3e93c85d997535995e98cf6d8121d6ed\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Casos de uso de agentes de IA<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Tarefas que as equipes atribuem aos agentes de IA pelo telefone<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">A maioria das equipes come\u00e7a com uma tarefa que a linha telef\u00f4nica n\u00e3o faz bem hoje, como longas filas, menus r\u00edgidos ou chamadas perdidas ap\u00f3s o expediente. Essas s\u00e3o as primeiras tarefas que um agente de IA assume.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Recepcionista de IA                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Atender a todas as chamadas de entrada no primeiro toque, a qualquer hora, sem m\u00fasica de espera. Quem liga explica o que precisa com as pr\u00f3prias palavras e pode interromper ou mudar o rumo da conversa.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Seu chatbot, no telefone                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O assistente que j\u00e1 responde no chat passa a atender chamadas, sem precisar reconstruir sua l\u00f3gica para voz. Testar um design conversacional em chamadas reais.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-microphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Sua IA de voz atual                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Enviar chamadas ao vivo para a plataforma de IA de voz que voc\u00ea comprou ou construiu, como \u00e1udio bruto ou como uma chamada SIP. Seu agente mant\u00e9m o controle da conversa.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Roteamento sem menu                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Quem liga diz o que precisa em vez de pressionar teclas. Sua IA processa a solicita\u00e7\u00e3o, e a equipe certa entra na mesma chamada.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/alarm-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Lembretes e acompanhamentos de sa\u00edda                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Seu agente de IA cuida dos lembretes e confirma\u00e7\u00f5es de agendamentos. Ele distingue uma pessoa de uma caixa postal e deixa uma mensagem personalizada quando ningu\u00e9m atende.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-sound.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Registros de chamadas com IA                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gravar chamadas inteiras ou apenas um lado, com as grava\u00e7\u00f5es enviadas para o seu pr\u00f3prio armazenamento em nuvem. Manter transcri\u00e7\u00f5es para auditorias, treinamento e disputas.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" block-e81ba0e892abd03d8b290b5228d3e888 class=\"section section-tabs bg-light-subtle section-py\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"tabs\">\r\n                <nav>\r\n                    <ul class=\"nav nav-pills flex-nowrap flex-md-wrap\" id=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888\" role=\"tablist\">\r\n                                                        <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap active\" id=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-1\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-e81ba0e892abd03d8b290b5228d3e888-1\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-1\" aria-selected=\"true\">\r\n                                        Voice Relay                                    <\/button>\r\n                                <\/li>\r\n                                                            <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap\" id=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-2\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-e81ba0e892abd03d8b290b5228d3e888-2\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-2\" aria-selected=\"false\">\r\n                                        Voice Streams                                    <\/button>\r\n                                <\/li>\r\n                                                            <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap\" id=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-3\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-e81ba0e892abd03d8b290b5228d3e888-3\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-3\" aria-selected=\"false\">\r\n                                        SIP                                    <\/button>\r\n                                <\/li>\r\n                                                            <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap\" id=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-4\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-e81ba0e892abd03d8b290b5228d3e888-4\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-4\" aria-selected=\"false\">\r\n                                        Sinch Functions                                    <\/button>\r\n                                <\/li>\r\n                                                                        <\/ul>\r\n                <\/nav>\r\n\r\n                <div class=\"tab-content\" id=\"nav-tabContent\">\r\n                    \r\n                            <div class=\"tab-pane fade active show\" id=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-1\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-1\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Para agentes de IA baseados em texto<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Dar voz a um agente de IA baseado em texto<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">O Voice Relay ouve quem liga, envia texto ao agente de IA e fala as respostas de volta. O agente lida apenas com palavras, ent\u00e3o um chatbot que funciona hoje pode receber chamadas sem altera\u00e7\u00f5es na l\u00f3gica.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/voice-relay\/\"  class=\"btn-arrow\" >Conhe\u00e7a o Voice Relay<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay.png\" class=\"img-fluid\" alt=\"Imagem para Dar voz a um agente de IA baseado em texto\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"tab-pane fade\" id=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-2\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-2\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Para plataformas de agentes de IA de voz<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Transmitir o \u00e1udio da chamada ao vivo para a plataforma do agente de IA<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">O Voice Streams envia o \u00e1udio ao vivo da chamada para a plataforma do agente de IA e reproduz o \u00e1udio de volta para quem ligou. Sua IA cuida da conversa, incluindo interrup\u00e7\u00f5es, enquanto a API de voz v2 cuida da chamada telef\u00f4nica.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/call-streams\/\"  class=\"btn-arrow\" >Conhe\u00e7a o Voice Streams<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams.png\" class=\"img-fluid\" alt=\"Imagem para Transmitir o \u00e1udio da chamada ao vivo para a plataforma do agente de IA\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"tab-pane fade\" id=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-3\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-3\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Para plataformas de agentes de IA prontas para SIP<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Conectar uma plataforma de agente de IA via SIP<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">Se a plataforma do agente de IA recebe chamadas via SIP, o desenvolvedor usa a API de voz v2 para discar para o endpoint e conectar quem est\u00e1 ligando. A plataforma gerencia toda a conversa, de entrada ou de sa\u00edda.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/developers.sinch.com\/docs\/voice-2.0\/api-reference\/sip\/\" target=\"_blank\" class=\"btn-arrow\" >Ler o guia do SIP<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip.png\" class=\"img-fluid\" alt=\"Imagem para Conectar uma plataforma de agente de IA via SIP\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"tab-pane fade\" id=\"tab-block-e81ba0e892abd03d8b290b5228d3e888-4\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-e81ba0e892abd03d8b290b5228d3e888-4\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Para equipes sem servidor<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Executar a l\u00f3gica de chamadas sem hospedar um servidor<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">O Sinch Functions hospeda e dimensiona a l\u00f3gica das suas chamadas, para que voc\u00ea n\u00e3o precise manter um servidor pr\u00f3prio. Comece a partir de um modelo ou descreva a chamada para o Assistant, e depois conecte o agente de IA de dentro da fun\u00e7\u00e3o usando o Voice Relay ou o Voice Streams.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/sinch.com\/pt\/ai\/agent-tools\/functions\/\"  class=\"btn-arrow\" >Explore o Sinch Functions<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions.png\" class=\"img-fluid\" alt=\"Imagem para Executar a l\u00f3gica de chamadas sem hospedar um servidor\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n\r\n<section data-content-type=\"component\" id=\"block-001515020f9be8ee0e07471060e91a0c\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Como escolher uma conex\u00e3o<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Voice Relay, Voice Streams e SIP lado a lado<\/h2>\r\n                    <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">A diferen\u00e7a se resume a quem ouve e fala na chamada, e quem gerencia a infraestrutura. Os tr\u00eas funcionam na API de voz v2 com a mesma conta e n\u00fameros de telefone.<\/p><\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div style=\"--table-compare-label-width:25%\" class=\"table-compare-block wp-block-acf-table-child\">\r\n    \r\n            <h3 class=\"mb-3 mb-md-4 h4\">Quem faz o que na chamada<\/h3>\r\n        \n\n<div tabindex=\"0\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\" class=\"wp-block-table\"><div class=\"table-compare\" id=\"processed-table-6af49e213b119\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">VOICE RELAY<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">VOICE STREAMS<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Chamadas telef\u00f4nicas, n\u00fameros e conectividade<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">API de voz v2<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">API de voz v2<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">API de voz v2<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Quem ouve e fala<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Voice Relay<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A plataforma do agente de IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A plataforma do agente de IA, via SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">O que sua IA gerencia<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">As palavras, em texto<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A conversa, em \u00e1udio ao vivo<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A conversa toda, em uma chamada SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">O que voc\u00ea envia e recebe<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Texto via WebSocket<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">\u00c1udio bruto via WebSocket<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">\u00c1udio dentro da sess\u00e3o SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Servidor que voc\u00ea hospeda<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Um servidor WebSocket ao qual o Voice Relay se conecta<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Um servidor WebSocket ao qual o Voice Streams se conecta<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Sua pr\u00f3pria infraestrutura SIP ou a de terceiros<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Melhor ponto de partida<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Um chatbot ou assistente que j\u00e1 funciona em texto<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Uma plataforma de agente de IA de voz que voc\u00ea criou ou gerencia<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Uma plataforma de agente de IA que j\u00e1 recebe chamadas SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Voz e idioma<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">772 vozes de resposta, al\u00e9m de reconhecimento de fala em 100 idiomas<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A voz e o idioma da plataforma do agente de IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A voz e o idioma da plataforma do agente de IA<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Interrup\u00e7\u00f5es<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">O Voice Relay para de falar quando quem liga fala, e avisa a sua IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A plataforma do agente de IA, com controle sobre o \u00e1udio n\u00e3o reproduzido<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">A plataforma do agente de IA cuida delas<\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n    <section data-content-type=\"component\" id=\"block-2524bc23a2a8981faa5543d462ff1efd\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Controles de chamadas<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">O que acontece em torno da conversa com a IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Uma boa chamada de IA precisa de mais do que apenas a conversa. Transfer\u00eancia de atendimento, grava\u00e7\u00e3o, transcri\u00e7\u00e3o e detec\u00e7\u00e3o de caixa postal j\u00e1 est\u00e3o inclu\u00eddos na API de voz v2, assim voc\u00ea n\u00e3o precisa montar um sistema de telefonia separado.<\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-2524bc23a2a8981faa5543d462ff1efd\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-2524bc23a2a8981faa5543d462ff1efd-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-2524bc23a2a8981faa5543d462ff1efd-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-1\">\r\n                                                        <span class=\"h6 mb-0\">Transfer\u00eancia para uma pessoa<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    data-bs-parent=\"#accordion-block-2524bc23a2a8981faa5543d462ff1efd\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Um membro da equipe entra na chamada em que a pessoa j\u00e1 est\u00e1, e a IA sai. O membro da equipe pode ouvir uma breve introdu\u00e7\u00e3o primeiro, como &#8220;Conectando um cliente interessado em comprar&#8221;.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-2524bc23a2a8981faa5543d462ff1efd-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-2524bc23a2a8981faa5543d462ff1efd-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-2\">\r\n                                                        <span class=\"h6 mb-0\">Se a conex\u00e3o da IA cair<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-2524bc23a2a8981faa5543d462ff1efd\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">No Voice Relay, no Voice Streams e no SIP, a chamada \u00e9 encerrada se a conex\u00e3o da IA cair. A API de voz v2 permite que o desenvolvedor configure uma nova conex\u00e3o ou redirecione a chamada, por exemplo, para uma pessoa.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-2524bc23a2a8981faa5543d462ff1efd-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-2524bc23a2a8981faa5543d462ff1efd-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-3\">\r\n                                                        <span class=\"h6 mb-0\">Grava\u00e7\u00e3o e transcri\u00e7\u00e3o<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-2524bc23a2a8981faa5543d462ff1efd\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Grave a chamada inteira ou apenas um lado, e interrompa no meio da chamada se for necess\u00e1rio. As grava\u00e7\u00f5es v\u00e3o para o seu pr\u00f3prio AWS S3, Google Cloud Storage ou Azure Blob Storage, com transcri\u00e7\u00f5es opcionais em 100 idiomas.<\/p><\/div>\r\n                                                        \r\n                                                        <div class=\"text-start mt-3\"><a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/gravacao-de-chamadas\/\"  class=\"btn-arrow fs-sm\" >Conhe\u00e7a a grava\u00e7\u00e3o de chamadas<\/a><\/div>                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-2524bc23a2a8981faa5543d462ff1efd-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-2524bc23a2a8981faa5543d462ff1efd-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-4\">\r\n                                                        <span class=\"h6 mb-0\">Detec\u00e7\u00e3o de caixa postal em chamadas de sa\u00edda<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-2524bc23a2a8981faa5543d462ff1efd\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">O fluxo de chamada distingue uma pessoa de uma caixa postal e lida com cada uma de maneira diferente. As chamadas em lote processam listas grandes em um ritmo que voc\u00ea controla.<\/p><\/div>\r\n                                                        \r\n                                                        <div class=\"text-start mt-3\"><a href=\"https:\/\/sinch.com\/pt\/voz\/voz-programavel\/deteccao-de-secretaria-eletronica\/\"  class=\"btn-arrow fs-sm\" >Conhe\u00e7a a detec\u00e7\u00e3o de secret\u00e1ria eletr\u00f4nica<\/a><\/div>                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-2524bc23a2a8981faa5543d462ff1efd-5\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"5\"\r\n                                                        data-bs-target=\"#collapse-block-2524bc23a2a8981faa5543d462ff1efd-5\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-5\">\r\n                                                        <span class=\"h6 mb-0\">Chamadas que se mant\u00eam unidas<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-2524bc23a2a8981faa5543d462ff1efd-5\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-2524bc23a2a8981faa5543d462ff1efd\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Uma Session agrupa as chamadas em uma conversa, e um Bridge as conecta. Quem liga pode passar de um menu telef\u00f4nico para um agente de IA e, em seguida, para uma pessoa sem desligar.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"339\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session.png\" class=\"img-fluid\" alt=\"Imagem para O que acontece em torno da conversa com a IA\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session-300x157.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session-1024x536.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session-768x402.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-05e0ba24a87975cc72298c2b88ab6563\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Ferramentas para desenvolvedores<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Criar o fluxo de chamada com a sua equipe de engenharia<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Os desenvolvedores, ou o assistente de programa\u00e7\u00e3o de IA com quem trabalham, criam o fluxo de chamada. Ele pode ser executado no seu pr\u00f3prio servidor, como uma fun\u00e7\u00e3o, ou via SIP para a plataforma do agente. Guias de cria\u00e7\u00e3o com c\u00f3digo funcional cobrem cada um dos caminhos.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Conex\u00f5es WebSocket bidirecionais: texto para o Voice Relay, \u00e1udio bruto para o Voice Streams<\/p><\/li><li><p class=\"mb-0\">Chamadas SIP para o endpoint da plataforma do agente de IA, de entrada ou de sa\u00edda, configuradas em SVAML<\/p><\/li><li><p class=\"mb-0\">Controle de chamadas por meio de comandos SVAML, com eventos entregues como webhooks CloudEvents 1.0<\/p><\/li><li><p class=\"mb-0\">Sinch Functions em Node.js ou C#, implantado pelo painel ou pela Sinch CLI<\/p><\/li><li><p class=\"mb-0\">Um servidor MCP de documenta\u00e7\u00e3o, o Sinch Skills e a Sinch CLI para assistentes de programa\u00e7\u00e3o de IA<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 row mt-0\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/developers.sinch.com\/docs\/voice-2.0\/getting-started\/\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Ver documenta\u00e7\u00e3o<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"394\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools.png\" class=\"img-fluid\" alt=\"Imagem para Criar o fluxo de chamada com a sua equipe de engenharia\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools-300x182.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools-1024x623.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools-768x467.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fba746d7ebd13c0cd3d8393eac7679c0\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Voz e confiabilidade<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Vozes, idiomas e tempo de atividade para chamadas de IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">As respostas do agente de IA s\u00e3o t\u00e3o boas quanto a forma como soam na linha. Veja o que a API de voz v2 traz para a chamada.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-sound.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                772 vozes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O Voice Relay oferece 690 vozes padr\u00e3o e 82 generativas em mais de 80 idiomas. O SSML d\u00e1 a voc\u00ea o controle sobre o ritmo.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/lock-open.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Sem depend\u00eancia de um \u00fanico fornecedor de IA                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Voc\u00ea n\u00e3o fica preso a um \u00fanico fornecedor de IA. Mude ou combine agentes de IA sem reconstruir o lado telef\u00f4nico da chamada.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/uppercase-line.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                SLAs de tempo de atividade                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A API de voz conta com um SLA de tempo de atividade de 99,95% no modelo de autoatendimento e 99,99% para Enterprise, com apoio de uma equipe de suporte 24 horas por dia, 7 dias por semana.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-sand bg-sand\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Perguntas frequentes sobre conex\u00e3o de agentes de IA<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">D\u00favidas sobre como conectar agentes de IA a chamadas<\/h2>\r\n                    <\/div>\r\n\r\n                                                                    <p class=\"content-body mb-0 text-body-color\">Estas s\u00e3o as d\u00favidas que as equipes t\u00eam antes de colocar um agente de IA no telefone.<\/p>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-1\">\r\n                                            A Sinch fornece o agente de IA?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-1\"\r\n                                        class=\"accordion-collapse collapse show\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">N\u00e3o. Voc\u00ea traz o agente de IA e \u00e9 respons\u00e1vel por ele e por como ele se comporta. A API de voz v2 o conecta \u00e0 chamada telef\u00f4nica.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-2\">\r\n                                            J\u00e1 est\u00e1 dispon\u00edvel?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-2\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">A API de voz v2, que inclui Voice Relay, Voice Streams, SIP e telefone (PSTN) como canais, est\u00e1 em pr\u00e9-visualiza\u00e7\u00e3o p\u00fablica desde 1\u00ba de setembro de 2026.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-3\">\r\n                                            Qual devo escolher: Voice Relay, Voice Streams, SIP ou Sinch Functions?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-3\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Escolha o Voice Relay se o agente de IA trabalhar com texto e voc\u00ea quiser que os recursos de ouvir e falar sejam gerenciados por n\u00f3s. Escolha o Voice Streams se a plataforma do agente de IA j\u00e1 trabalhar com \u00e1udio ao vivo. Escolha SIP se a plataforma do agente de IA j\u00e1 receber chamadas telef\u00f4nicas via SIP. Escolha o Sinch Functions se voc\u00ea n\u00e3o quiser hospedar um servidor, e conecte o agente dentro dele usando o Voice Relay ou o Voice Streams.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-4\">\r\n                                            Posso conectar uma plataforma de agente de IA que j\u00e1 recebe chamadas SIP?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-4\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sim. O desenvolvedor usa a API de voz v2 para discar para o endpoint SIP da plataforma e conect\u00e1-la a quem est\u00e1 ligando, tanto para chamadas de entrada quanto de sa\u00edda. A plataforma gerencia a conversa.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-5\">\r\n                                            Preciso mudar os agentes de IA que j\u00e1 uso?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-5\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">N\u00e3o. Traga os agentes de IA que voc\u00ea j\u00e1 usa. A API de voz v2 fornece o lado do telefone: n\u00fameros, conex\u00e3o de chamadas, transfer\u00eancia para uma pessoa, grava\u00e7\u00e3o e detec\u00e7\u00e3o de caixa postal.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-6\">\r\n                                            Preciso de um desenvolvedor?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-6\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">N\u00e3o, se voc\u00ea usar o Sinch Functions. Implante o modelo do Voice Relay, ou descreva a chamada para o Assistant no painel, e ele criar\u00e1 e implantar\u00e1 o fluxo. O Assistant pode cometer erros, por isso, pe\u00e7a para uma pessoa com conhecimento t\u00e9cnico revisar o que ele gera antes de fazer a implanta\u00e7\u00e3o.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-7\">\r\n                                            Preciso de um servidor pr\u00f3prio?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-7\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Para o Voice Relay e o Voice Streams, sim. Voc\u00ea hospeda o servidor que mant\u00e9m a conex\u00e3o ativa. No caso do SIP, voc\u00ea hospeda a infraestrutura SIP ou usa o servi\u00e7o de terceiros. No caso do Sinch Functions, n\u00e3o h\u00e1 servidor para hospedar, pois o Sinch Functions executa a l\u00f3gica das chamadas.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b1a541a93a0c1207ba416eddabe07901-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-8\">\r\n                                            Posso testar primeiro?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b1a541a93a0c1207ba416eddabe07901-8\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sim. Toda nova conta no painel vem com cr\u00e9ditos e um n\u00famero de telefone reservado para testes.<\/p>                                            <div class=\"text-start mt-3\"><a href=\"https:\/\/developers.sinch.com\/docs\/voice-2.0\/getting-started\/\" target=\"_blank\" class=\"btn-arrow\" >Ler o guia de introdu\u00e7\u00e3o<\/a><\/div>                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n    <section data-content-type=\"component\" class=\"section-py section-signup bg-body section-signup-default\" data-theme=\"light\">\r\n        <div class=\"container-fluid\">\r\n            <div class=\"section-signup-wide bg-light section-py glow rounded-xl mx-auto position-relative overflow-hidden\" data-theme=\"dark\">\r\n                <div class=\"container\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-12 col-lg-7\">\r\n                            <div class=\"d-flex flex-column px-md-3 px-lg-0\">\r\n                                                                    <svg class=\"mb-4 text-accent\" width=\"64\" height=\"64\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/logotype-sinch.svg\" aria-hidden=\"true\"><\/svg>\r\n                                \r\n                                                                    <h2 class=\"text-accent mb-4 h1\">Coloque o agente de IA no telefone<\/h2>\r\n                                \r\n                                <div class=\"fs-5 mb-0 text-body-color\">Pergunte a um especialista em voz da Sinch qual conex\u00e3o \u00e9 adequada para o agente de IA ou entre em contato com a \u00e1rea de vendas sobre o volume de chamadas.<\/div>\r\n\r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"https:\/\/sinch.com\/pt\/falar-com-um-especialista\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Fale com um especialista<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n            <a href=\"https:\/\/sinch.com\/pt\/fale-com-vendas\/\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Fale com vendas<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                                                \r\n    <div class=\"mt-7 mt-md-9\">\r\n        <div class=\"mb-3 text-accent fw-bold fs-sm\">\r\n            Assim que tiver nossas chaves de API, desenvolva mais r\u00e1pido com ferramentas de IA.        <\/div>\r\n        <div class=\"d-flex flex-wrap gap-3\">\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/claude.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Claude<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/cursor.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Cursor<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/gemini.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Gemini<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Mais plugins<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/github.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Servidor MCP<\/span>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                    <div class=\"section-signup-marquee mt-6 mt-md-7 mt-lg-0\">\r\n                        <div class=\"d-none d-lg-flex gap-3\">\r\n                                                            <div class=\"marquee marquee-down marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                    <div class=\"marquee-track\">\r\n                                                                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                                                        <\/div>\r\n                                <\/div>\r\n                                                            <div class=\"marquee marquee-up marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                    <div class=\"marquee-track\">\r\n                                                                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" 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width=\"320\" height=\"400\">\r\n                                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                             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height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-pt.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Gr\u00e1fico de inscri\u00e7\u00e3o\" width=\"320\" height=\"400\">\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    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