{"id":161389,"date":"2025-06-16T09:32:00","date_gmt":"2025-06-16T09:32:00","guid":{"rendered":"https:\/\/sinch.com\/?post_type=scc-chapter&#038;p=161389"},"modified":"2026-07-27T02:47:57","modified_gmt":"2026-07-27T02:47:57","slug":"satisfeitos","status":"publish","type":"scc-chapter","link":"https:\/\/sinch.com\/pt\/como-se-comunicar-com-clientes\/capitulo\/satisfeitos\/","title":{"rendered":"Deixe seus clientes satisfeitos (mesmo ap\u00f3s a venda)"},"content":{"rendered":"    <section data-content-type=\"hub\"  class=\"section section-hub-py bg-body shadow-divider\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h2 class=\"h3 mb-0\">Um bom atendimento deixa os clientes satisfeitos<\/h2>                                <\/div>\r\n                            \r\n                            <div class=\"content-body text-body-color\"><p class=\"mb-0\">O atendimento e o suporte foram feitos para a comunica\u00e7\u00e3o multicanal com o cliente. Se sua meta \u00e9 ter clientes satisfeitos (e por que n\u00e3o seria?), \u00e9 essencial conversar com as pessoas nos canais que elas preferem. Os especialistas da Sinch falam mais sobre como uma comunica\u00e7\u00e3o forte e clientes satisfeitos andam de m\u00e3os dadas.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div>\r\n                                    \n\t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=Ui_FqBP2MZ4\" class=\"lazy-video-link\" data-lazy-video=\"Ui_FqBP2MZ4\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"pt\" data-thumb=\"https:\/\/img.youtube.com\/vi\/Ui_FqBP2MZ4\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/Ui_FqBP2MZ4\/maxresdefault.jpg\" alt=\"The state of customer communications - Pillar 4: Happy\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=Ui_FqBP2MZ4#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/Ui_FqBP2MZ4\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/Ui_FqBP2MZ4\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=Ui_FqBP2MZ4\",\n    \"name\": \"The state of customer communications - Pillar 4: Happy\",\n    \"description\": \"Customer satisfaction isn\\u2019t just a metric. It\\u2019s a direct outcome of every message you send. In this final video, we explore the fourth pillar of modern customer communications: keeping people happy.\\n\\nFrom long hold times to support that doesn\\u2019t carry across channels, customers have high expectations for how brands provide service and support. We\\u2019ll break down what matters most in 2025, including how artificial intelligence (AI) is changing the game as well as how consumers are responding. \\n\\nGet more in Chapter 5 of The state of customer communications: https:\/\/s.sinch.com\/4eTYlXX\\n\\n\\ud83c\\udfa5 This is the final video in our series covering highlights from the full report. Watch the entire series here: https:\/\/www.youtube.com\/watch?v=_Vjrgu-ybZI&list=PLDWxiKsSIVPJcUp6nNuz958h2qlGl32sP\",\n    \"uploadDate\": \"2025-07-04T06:32:32+00:00\",\n    \"duration\": \"PT5M16S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Qual \u00e9 o seu canal preferido para resolver d\u00favidas de suporte pr\u00e9 e p\u00f3s-compra?            <\/p>\r\n        \r\n                                <div class=\"d-flex gap-4 flex-column\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"bar\" data-chart-percentage=\"true\" data-chart-track=\"true\" data-chart-max=\"40\" data-chart-color=\"#fada5a\" data-chart-values=\"[&quot;31&quot;,&quot;22&quot;,&quot;19&quot;,&quot;7&quot;,&quot;7&quot;,&quot;5&quot;,&quot;1&quot;,&quot;8&quot;]\" data-chart-colors=\"[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;]\" data-chart-titles=\"[&quot;Email&quot;,&quot;Chat ao vivo com humano&quot;,&quot;Call center (atendentes humanos)&quot;,&quot;Outros apps de mensagens&quot;,&quot;SMS&quot;,&quot;Chatbot (IA)&quot;,&quot;Comando de voz&quot;,&quot;Uma combina\\u00e7\\u00e3o dessas op\\u00e7\\u00f5es&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                            <\/div>\r\n            \r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Quais canais os consumidores preferem para a comunica\u00e7\u00e3o de suporte?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>A maioria das intera\u00e7\u00f5es com o suporte ocorre antes e depois de uma compra ou quando ocorre alguma outra troca com seus clientes.<\/p><p>Nossa pesquisa constatou que cerca de 31% das pessoas desejam que as comunica\u00e7\u00f5es de suporte ocorram por e-mail, mas esse n\u00famero \u00e9 bem menor em compara\u00e7\u00e3o com suas prefer\u00eancias de mensagens promocionais e informativas.<\/p><p>Para suporte, h\u00e1 um novato surgindo quase no topo. <b>22% dizem que querem um chat ao vivo com um ser humano.<\/b> Cerca de 5% selecionaram um chatbot com IA como sua principal escolha.<\/p><p>O canal de voz tamb\u00e9m \u00e9 essencial para o suporte ao cliente, e <b>19% dos consumidores escolheram um call center <\/b>para comunica\u00e7\u00f5es por telefone.<\/p><p class=\"mb-0\">Mas os 8% dos consumidores que disseram preferir uma combina\u00e7\u00e3o de canais est\u00e3o no caminho certo.<b> As conversas de suporte ao cliente podem e devem ocorrer em uma variedade de canais.<\/b><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n\r\n    \r\n        <div class=\"row hub-data longform-spacings\">\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">28%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">dos baby boomers preferem usar o canal de voz (call center) para o suporte ao cliente.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">34%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">dos consumidores da Gera\u00e7\u00e3o X preferem comunica\u00e7\u00f5es de suporte por e-mail.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">8-9%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">da Gera\u00e7\u00e3o Z e dos millennials preferem chatbots com IA em vez de outras op\u00e7\u00f5es.\u2028<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">15%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">da Gera\u00e7\u00e3o Z quer usar outros apps de mensagens, como o Messenger e o WhatsApp, para conversas de suporte.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n            \r\n        <\/div>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Dando suporte \u00e0s gera\u00e7\u00f5es com comunica\u00e7\u00f5es multicanais<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Nenhum dos quatro grupos et\u00e1rios preferiu um canal espec\u00edfico para suporte, refor\u00e7ando que as empresas precisam de uma estrat\u00e9gia multicanal.<\/p><p>Entretanto, havia algumas pequenas diferen\u00e7as entre as gera\u00e7\u00f5es. Por exemplo, \u00e9 mais prov\u00e1vel que os consumidores mais jovens prefiram usar chatbots com IA.<\/p><p class=\"mb-0\"><b>Os baby boomers foram os mais propensos a preferir o uso de um call center para suporte<\/b> (28%), e menos de 2% dos boomers querem usar outros apps de mensagens. A Gera\u00e7\u00e3o Z tem muito mais probabilidade de querer conversar com o atendimento ao cliente em canais como o WhatsApp e o Messenger.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">O que os consumidores est\u00e3o tentando alcan\u00e7ar quando entram em contato com o suporte?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p class=\"mb-0\">Nossa pesquisa pediu que as pessoas selecionassem a partir de uma lista de cen\u00e1rios t\u00edpicos envolvendo o suporte ao cliente. Os entrevistados escolheram todas as tarefas que provavelmente gostariam de realizar durante essas intera\u00e7\u00f5es. O suporte t\u00e9cnico e a consultoria confi\u00e1vel estavam entre as quatro principais op\u00e7\u00f5es, mas os consumidores tamb\u00e9m querem realizar o b\u00e1sico, como obter atualiza\u00e7\u00f5es sobre pedidos e facilitar devolu\u00e7\u00f5es e trocas.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    44% das pessoas recorrem regularmente ao suporte t\u00e9cnico, que foi a op\u00e7\u00e3o mais popular.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/label.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    39% dos consumidores frequentemente entram em contato com o suporte para obter informa\u00e7\u00f5es de rastreamento de pedidos.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-money-backward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    37% normalmente t\u00eam intera\u00e7\u00f5es de suporte ao cliente envolvendo devolu\u00e7\u00f5es e trocas.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    36% recorrem regularmente ao suporte ao cliente para obter orienta\u00e7\u00f5es confi\u00e1veis.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Como voc\u00ea se sente quando tem de repetir seu problema ou pergunta durante conversas com o suporte?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;42&quot;,&quot;24&quot;,&quot;15&quot;,&quot;14&quot;,&quot;5&quot;]\" data-chart-colors=\"[&quot;#368F7D&quot;,&quot;#5BA891&quot;,&quot;#9ADBC3&quot;,&quot;#BCE5CD&quot;,&quot;#DFF2E5&quot;]\" data-chart-titles=\"[&quot;\\u00c9 frustrante&quot;,&quot;\\u00c9 uma perda de tempo&quot;,&quot;Perco a confian\\u00e7a na empresa&quot;,&quot;J\\u00e1 espero que isso aconte\\u00e7a&quot;,&quot;N\\u00e3o me importo&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #368F7D\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>42%<\/span> \u00c9 frustrante            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #5BA891\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>24%<\/span> \u00c9 uma perda de tempo            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #9ADBC3\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>15%<\/span> Perco a confian\u00e7a na empresa            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #BCE5CD\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>14%<\/span> J\u00e1 espero que isso aconte\u00e7a            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #DFF2E5\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>5%<\/span> N\u00e3o me importo            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Por que as comunica\u00e7\u00f5es de suporte conectadas s\u00e3o a chave para clientes satisfeitos<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Um ponto problem\u00e1tico comum do atendimento ao cliente \u00e9 a repeti\u00e7\u00e3o de informa\u00e7\u00f5es e respostas para as mesmas perguntas ao lidar com o suporte. Isso geralmente ocorre quando a conversa muda de canal ou passa de um chatbot para um atendente humano.<\/p><p>Nossa pesquisa constatou que, no total, <b>81% dos consumidores t\u00eam uma rea\u00e7\u00e3o negativa a essa situa\u00e7\u00e3o:<\/b><\/p><p>\u2022 42% disseram que \u00e9 frustrante<br>\u2022 24% disseram que \u00e9 perda de tempo<br>\u2022 15% perdem a confian\u00e7a na empresa como resultado<\/p><p class=\"mb-0\">Enquanto 14% dos consumidores esperam repetir informa\u00e7\u00f5es para o atendimento ao cliente, apenas 5% disseram que n\u00e3o se importam em fazer isso.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Qual a import\u00e2ncia de que as informa\u00e7\u00f5es que voc\u00ea fornece ao suporte sejam transferidas entre os canais de comunica\u00e7\u00e3o?            <\/p>\r\n        \r\n                                <div class=\"d-flex gap-4 flex-column\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"column\" data-chart-percentage=\"true\" data-chart-track=\"true\" data-chart-max=\"40\" data-chart-color=\"#5BA891\" data-chart-values=\"[&quot;25&quot;,&quot;34&quot;,&quot;29&quot;,&quot;7&quot;,&quot;5&quot;]\" data-chart-colors=\"[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;]\" data-chart-titles=\"[&quot;Muito importante&quot;,&quot;Um pouco importante&quot;,&quot;Neutro&quot;,&quot;Pouco importante&quot;,&quot;Nada importante&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                            <\/div>\r\n            \r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\"><\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Em uma pergunta separada, <b>59% dos consumidores indicaram que \u00e9 importante que as informa\u00e7\u00f5es que eles fornecem fluam entre os canais<\/b>, como chats ao vivo, e-mail, texto e voz.<\/p><p class=\"mb-0\">Esse \u00e9 apenas um dos motivos pelos quais os insights de nossa pesquisa do setor revelaram a import\u00e2ncia de canais conectados que tamb\u00e9m se integram a outros sistemas. Essas integra\u00e7\u00f5es incluem sistemas de emiss\u00e3o de t\u00edquetes e outros softwares de suporte ao cliente.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-primary-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10 text-center pb-4 pb-lg-0\">\r\n                        <img decoding=\"async\" width=\"648\" height=\"456\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-App-Voice-Statistics-01-1.png\" class=\"img-fluid\" alt=\"Image for Tecnologia de suporte por voz integrada\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-App-Voice-Statistics-01-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-App-Voice-Statistics-01-1-300x211.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-App-Voice-Statistics-01-1-1024x721.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-App-Voice-Statistics-01-1-768x541.png 768w\" \/>                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Tecnologia de suporte por voz integrada<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Muitos consumidores querem usar a voz como seu canal principal para comunica\u00e7\u00f5es de suporte. Uma abordagem integrada que inclua o envio de mensagens de texto, no entanto, pode aumentar a satisfa\u00e7\u00e3o.<\/p><p>Por exemplo, durante os hor\u00e1rios de pico de chamadas, as empresas podem oferecer um n\u00famero de SMS personalizado para o qual as pessoas podem enviar uma mensagem com o n\u00famero em que desejam receber uma liga\u00e7\u00e3o de retorno quando um agente estiver dispon\u00edvel. Isso significa que n\u00e3o \u00e9 necess\u00e1rio aguardar na linha.<\/p><p>Com a tecnologia avan\u00e7ada do <a href=\"https:\/\/sinch.com\/pt\/blog\/sip-trunking\/\" target=\"_blank\" rel=\"noopener noreferrer\">Elastic SIP Trunking<\/a>, a integra\u00e7\u00e3o de SMS com o suporte por voz se torna simples. Al\u00e9m de proporcionar uma experi\u00eancia perfeita em ambos os canais, isso tamb\u00e9m ajuda a liberar agentes e reduz a frustra\u00e7\u00e3o do cliente.<\/p><p class=\"\">E essa n\u00e3o \u00e9 a \u00fanica maneira, o suporte por voz pode se tornar mais eficiente ao mesmo tempo em que melhora a experi\u00eancia do cliente. Quando projetados intencionalmente, os recursos da <a href=\"https:\/\/sinch.com\/pt\/voice\/voice-calling\/\" target=\"_blank\" rel=\"noopener noreferrer\">API de voz<\/a> program\u00e1vel, como a URA, ajudam a conectar os clientes com o agente certo mais rapidamente. Isso tamb\u00e9m significa que ser\u00e1 menos solicitado que repitam e expliquem o seu problema.<span style=\"font-family: -apple-system, BlinkMacSystemFont,\"><\/span><\/p><p class=\"mb-0\"><span style=\"font-family: -apple-system, BlinkMacSystemFont,\">Voc\u00ea pode at\u00e9 mesmo <\/span><a href=\"https:\/\/sinch.com\/pt\/blog\/enhance-customer-experiences-with-voice-ivr\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-family: -apple-system, BlinkMacSystemFont,\">conectar a URA a uma ferramenta de transcri\u00e7\u00e3o<\/a><span style=\"font-family: -apple-system, BlinkMacSystemFont,\"> para que as chamadas de suporte possam ser facilmente analisadas para melhorar a experi\u00eancia do cliente.\u00a0<\/span><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Voc\u00ea trabalharia com uma solu\u00e7\u00e3o com IA que tenha sido treinada na documenta\u00e7\u00e3o de suporte de uma empresa?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;42&quot;,&quot;32&quot;,&quot;26&quot;]\" data-chart-colors=\"[&quot;#5996FF&quot;,&quot;#AEB7BD&quot;,&quot;#8F9AA1&quot;]\" data-chart-titles=\"[&quot;Sim&quot;,&quot;N\\u00e3o&quot;,&quot;N\\u00e3o tenho certeza&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #5996FF\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>42%<\/span> Sim            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #AEB7BD\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>32%<\/span> N\u00e3o            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #8F9AA1\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>26%<\/span> N\u00e3o tenho certeza            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Os chatbots com IA podem manter os clientes satisfeitos?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>O consumidor de hoje interage regularmente com chatbots com IA para suporte, especialmente no contato inicial. Mas \u00e9 isso que as pessoas querem fazer?<\/p><p>Nossa pesquisa constatou que<b> 42% dos consumidores trabalhariam com IA treinada em documenta\u00e7\u00e3o de suporte<\/b>. Entretanto, 26% das pessoas se sentiram inseguras e 32% n\u00e3o gostariam de interagir com a intelig\u00eancia artificial.<\/p><p>Apesar da hesita\u00e7\u00e3o entre algumas pessoas, <a href=\"https:\/\/sinch.com\/pt\/blog\/chatbots-com-ia-no-atendimento-ao-cliente\/\">os chatbots com IA podem fazer muito<\/a> para criar clientes satisfeitos, especialmente em determinados grupos demogr\u00e1ficos\/gera\u00e7\u00f5es.<\/p><p class=\"mb-0\">Eles trabalham 24\/7 e respondem rapidamente. Quando treinados para dar respostas precisas em uma interface amig\u00e1vel, os chatbots com IA podem facilmente contribuir para a satisfa\u00e7\u00e3o do cliente. \u00c9 claro que tamb\u00e9m \u00e9 importante que esses bots entendam quando \u00e9 hora de transferir as pessoas para um atendente humano.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10 text-center pb-4 pb-lg-0\">\r\n                        <img decoding=\"async\" width=\"648\" height=\"532\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-5-Chart-5_v2-1.png\" class=\"img-fluid\" alt=\"Image for Opini\u00f5es geracionais sobre IA e suporte ao cliente\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-5-Chart-5_v2-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-5-Chart-5_v2-1-300x247.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-5-Chart-5_v2-1-1024x841.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-5-Chart-5_v2-1-768x631.png 768w\" \/>                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Opini\u00f5es geracionais sobre IA e suporte ao cliente<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>As diferentes vis\u00f5es entre as gera\u00e7\u00f5es com rela\u00e7\u00e3o \u00e0 intelig\u00eancia artificial e \u00e0 comunica\u00e7\u00e3o com o cliente s\u00e3o claras.<\/p><p>Quanto mais jovem for o consumidor, maior a probabilidade de ele se sentir confort\u00e1vel usando IA para obter suporte ou respostas \u00e0s suas perguntas.<\/p><p><b>Quase 72% dos entrevistados da Gera\u00e7\u00e3o Z disseram que trabalhariam com uma solu\u00e7\u00e3o de IA para suporte<\/b>. Compare isso com apenas 20% dos baby boomers que se sentem confort\u00e1veis com a IA. <\/p><p class=\"mb-0\">As outras gera\u00e7\u00f5es ficaram no meio, com 39% da Gera\u00e7\u00e3o X e 58% dos millennials dispostos a usar IA para comunica\u00e7\u00f5es de suporte.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                                                            <p class=\"text-uppercase section-caption\">Demonstra\u00e7\u00e3o de envio de mensagens m\u00f3veis<\/p>\r\n                                    \r\n                                    <h3 class=\"h4 mb-0\">Usando o RCS para clientes mais satisfeitos<\/h3>                                <\/div>\r\n                            \r\n                            <div class=\"content-body text-body-color\"><p>Voc\u00ea j\u00e1 viu como os consumidores tendem a preferir a experi\u00eancia de mensagens avan\u00e7adas do RCS para campanhas de carrinho abandonado, lembretes de consulta e mensagens de verifica\u00e7\u00e3o de conta. Quais s\u00e3o algumas maneiras pelas quais o RCS pode ser usado para fornecer suporte ao cliente? Aqui est\u00e3o apenas tr\u00eas das possibilidades:<\/p><p class=\"mb-0\"><b>1. Carross\u00e9is de imagens para exibir op\u00e7\u00f5es:<\/b> Esse recurso poderia ser usado para facilitar as trocas por texto.<br><b>2. Bot\u00f5es para respostas r\u00e1pidas:<\/b> Isso poderia ajudar os clientes a fornecer feedback ou a serem transferidos para um atendente humano.<br><b>3. Reagendamento: <\/b>Bot\u00f5es e respostas sugeridas podem ajudar os clientes a marcar novas consultas, fazer uma reserva em um restaurante ou at\u00e9 mesmo reservar um novo voo ap\u00f3s um cancelamento.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div class=\"text-center\">\r\n                                    <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-Handsets-RCS-Support-Examples.png\" alt=\"Image for Usando o RCS para clientes mais satisfeitos\">\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Voc\u00ea aproveitaria a possibilidade de fazer devolu\u00e7\u00f5es ou trocas a partir do app de mensagens nativo do seu telefone?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;45&quot;,&quot;31&quot;,&quot;24&quot;]\" data-chart-colors=\"[&quot;#FADA5A&quot;,&quot;#C8BDFF&quot;,&quot;#D3D9DE&quot;]\" data-chart-titles=\"[&quot;Sim Isso \\u00e9 conveniente.&quot;,&quot;N\\u00e3o tenho certeza, mas eu tentaria.&quot;,&quot;N\\u00e3o Prefiro os m\\u00e9todos usuais.&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #FADA5A\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>45%<\/span> Sim Isso \u00e9 conveniente.            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #C8BDFF\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>31%<\/span> N\u00e3o tenho certeza, mas eu tentaria.            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #D3D9DE\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>24%<\/span> N\u00e3o Prefiro os m\u00e9todos usuais.            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">varejo satisfeito<\/p><h3 class=\"h4 mb-0\">Uso de envio de mensagens m\u00f3veis para trocas no e-commerce<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Muitos consumidores ficam felizes em fazer mais neg\u00f3cios usando os recursos de RCS no app de mensagens nativo de seus smartphones. Isso inclui devolu\u00e7\u00f5es e trocas no varejo.<\/p><p><b>Um total de 76% est\u00e1 pelo menos disposto a tentar:<\/b><\/p><p>\u2022 Sim. Isso \u00e9 conveniente. (45%)<br>\u2022 N\u00e3o tenho certeza, mas eu tentaria. (31%)<br>\u2022 N\u00e3o. Prefiro os m\u00e9todos usuais. (24%)<\/p><p class=\"mb-0\">Assim como ocorre com outras tecnologias de comunica\u00e7\u00e3o emergentes, os consumidores mais jovens s\u00e3o mais abertos a novas ideias. <b>92% dos consumidores da Gera\u00e7\u00e3o Z e 90% dos millennials<\/b> est\u00e3o pelo menos dispostos a tentar fazer devolu\u00e7\u00f5es e trocas por meio do app de mensagens nativo de seus telefones. A maioria concorda que seria conveniente.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Se voc\u00ea tivesse d\u00favidas sobre o status de um pedido, confiaria em um chatbot com IA para lhe dar respostas precisas?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;52&quot;,&quot;26&quot;,&quot;22&quot;]\" data-chart-colors=\"[&quot;#FADA5A&quot;,&quot;#D3D9DE&quot;,&quot;#AEB7BD&quot;]\" data-chart-titles=\"[&quot;Sim&quot;,&quot;N\\u00e3o&quot;,&quot;N\\u00e3o tenho certeza&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #FADA5A\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>52%<\/span> Sim            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #D3D9DE\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>26%<\/span> N\u00e3o            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #AEB7BD\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>22%<\/span> N\u00e3o tenho certeza            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">varejo satisfeito<\/p><h3 class=\"h4 mb-0\">Acessando a IA para obter ajuda com atualiza\u00e7\u00f5es de entrega<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Mais da metade dos consumidores (52%) est\u00e1 feliz em <b>confiar \u00e0 IA as respostas \u00e0s perguntas sobre seus pedidos on-line<\/b>, incluindo prazos de entrega e atualiza\u00e7\u00f5es de envio. Esse n\u00famero salta para cerca de 65% da Gera\u00e7\u00e3o Z e dos millennials.<\/p><p>Apesar de cerca de um quarto dos consumidores ter indicado que n\u00e3o gostaria de receber essas respostas da IA, esse \u00e9 um dos casos de uso de suporte mais populares.<\/p><p>No Cap\u00edtulo 1, informamos que <b>48% das empresas de varejo indicaram que j\u00e1 usam IA para fornecer atualiza\u00e7\u00f5es de envio e entrega em tempo real.<\/b><\/p><p class=\"mb-0\">Mesmo quando uma entrega est\u00e1 atrasada, o simples fato de saber o que esperar geralmente \u00e9 suficiente para manter os clientes satisfeitos.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Ao discutir assuntos financeiros importantes, como voc\u00ea prefere que a conversa ocorra?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;41&quot;,&quot;20&quot;,&quot;19&quot;,&quot;10&quot;,&quot;4&quot;,&quot;4&quot;,&quot;2&quot;]\" data-chart-colors=\"[&quot;#06635D&quot;,&quot;#00756A&quot;,&quot;#368F7D&quot;,&quot;#5BA891&quot;,&quot;#9ADBC3&quot;,&quot;#BCE5CD&quot;,&quot;#DFF2E5&quot;]\" data-chart-titles=\"[&quot;Chamada de voz ou v\\u00eddeo&quot;,&quot;Email&quot;,&quot;Por meio de um portal do cliente&quot;,&quot;SMS&quot;,&quot;Envio de mensagens diretas nas redes sociais&quot;,&quot;Outros apps de mensagens&quot;,&quot;Outro&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #06635D\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>41%<\/span> Chamada de voz ou v\u00eddeo            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #00756A\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>20%<\/span> Email            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #368F7D\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>19%<\/span> Por meio de um portal do cliente            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #5BA891\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>10%<\/span> SMS            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #9ADBC3\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>4%<\/span> Envio de mensagens diretas nas redes sociais            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #BCE5CD\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>4%<\/span> Outros apps de mensagens            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #DFF2E5\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>2%<\/span> Outro            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">servi\u00e7os financeiros satisfeitos<\/p><h3 class=\"h4 mb-0\">Obtendo suporte especializado<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>\u00c0s vezes, o suporte ao cliente exige um alto n\u00edvel de conhecimento. Isso geralmente \u00e9 verdadeiro quando se trabalha com marcas de finan\u00e7as pessoais. Os consumidores podem estar tentando tomar decis\u00f5es de investimento ou planejar a aposentadoria, por exemplo.<\/p><p>Nessas situa\u00e7\u00f5es, eles precisar\u00e3o se comunicar com um especialista, como um consultor financeiro. Embora essa n\u00e3o seja considerada uma fun\u00e7\u00e3o t\u00edpica de suporte ao cliente, esses consultores definitivamente trabalham para manter seus clientes satisfeitos.<\/p><p>Quando uma reuni\u00e3o presencial n\u00e3o \u00e9 poss\u00edvel, nossa pesquisa constatou que <b>41% dos entrevistados preferem uma chamada de voz ou de v\u00eddeo<\/b> com um especialista em finan\u00e7as.<\/p><p class=\"mb-0\">Pouco menos de 20% escolheriam o e-mail ou a comunica\u00e7\u00e3o por meio de um portal\/aplicativo do cliente. Cerca de 10% estariam dispostos a ter uma conversa por mensagem de texto.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Deseja dar feedback ou avalia\u00e7\u00f5es aos provedores de sa\u00fade sobre sua experi\u00eancia?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;44&quot;,&quot;34&quot;,&quot;22&quot;]\" data-chart-colors=\"[&quot;#5996FF&quot;,&quot;#A3C8FF&quot;,&quot;#AEB7BD&quot;]\" data-chart-titles=\"[&quot;Sim&quot;,&quot;Mais ou menos&quot;,&quot;N\\u00e3o&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #5996FF\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>44%<\/span> Sim            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #A3C8FF\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>34%<\/span> Mais ou menos            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #AEB7BD\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>22%<\/span> N\u00e3o            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">sa\u00fade satisfeita<\/p><h3 class=\"h4 mb-0\">Os pacientes querem dar feedback?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Avalia\u00e7\u00f5es e pesquisas p\u00f3s-compra s\u00e3o t\u00edpicas no varejo, e muitos chats de atendimento ao cliente terminam pedindo feedback. Mas como as pessoas se sentem ao dar feedback sobre as experi\u00eancias de sa\u00fade?<\/p><p>Perguntar aos pacientes sobre a qualidade de seu atendimento ap\u00f3s uma consulta tornou-se comum, muitas vezes por meio de acompanhamentos por mensagem de texto ou e-mail.<\/p><p>Nossa pesquisa constatou que <b>44% dos entrevistados querem dar esse feedback \u00e0s empresas de sa\u00fade<\/b>. Embora 22% tenham dito &#8220;N\u00e3o&#8221;, mais de um ter\u00e7o deseja fornecer seu feedback em determinadas situa\u00e7\u00f5es.<\/p><p class=\"mb-0\">Quando h\u00e1 op\u00e7\u00f5es para obter assist\u00eancia m\u00e9dica, entender o que mant\u00e9m os pacientes satisfeitos conquistar\u00e1 a confian\u00e7a deles para que retornem \u00e0 sua empresa no futuro.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Voc\u00ea se sentiria \u00e0 vontade para descrever os sintomas para uma solu\u00e7\u00e3o com IA se recebesse ajuda mais rapidamente?            <\/p>\r\n        \r\n                    <div class=\"chart-radial\">            <div class=\"d-flex gap-4 chart-radial-body\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"donut\" data-chart-percentage=\"true\" data-chart-values=\"[&quot;41&quot;,&quot;39&quot;,&quot;20&quot;]\" data-chart-colors=\"[&quot;#5996FF&quot;,&quot;#AEB7BD&quot;,&quot;#8F9AA1&quot;]\" data-chart-titles=\"[&quot;Sim&quot;,&quot;N\\u00e3o&quot;,&quot;N\\u00e3o tenho certeza&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                                    <div class=\"d-flex gap-3 chart-radial-legend\">\r\n                                <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #5996FF\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>41%<\/span> Sim            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #AEB7BD\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>39%<\/span> N\u00e3o            <\/div>\r\n        <\/div>\r\n        <div class=\"d-flex gap-2 align-items-start\">\r\n            <div class=\"rounded-sm flex-shrink-0\" style=\"width: 1.25rem; height: 1.25rem; background-color: #8F9AA1\"><\/div>\r\n            <div class=\"fs-xs text-body-color\">\r\n                <span class='text-accent fw-bold'>20%<\/span> N\u00e3o tenho certeza            <\/div>\r\n        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">sa\u00fade satisfeita<\/p><h3 class=\"h4 mb-0\">Mais IA, menos espera para receber atendimento<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>A conveni\u00eancia da intelig\u00eancia artificial pode ser um fator que muda a opini\u00e3o dos c\u00e9ticos. No Cap\u00edtulo 2, dissemos que 40% dos consumidores n\u00e3o gostariam de interagir com um chatbot com IA de uma marca de assist\u00eancia m\u00e9dica.<\/p><p>Em geral, essas pessoas n\u00e3o confiavam na precis\u00e3o, preocupavam-se com a privacidade e achavam que era muito impessoal. No entanto, quando perguntamos como eles se sentiriam se a intera\u00e7\u00e3o com a IA os ajudasse a receber atendimento em menos tempo, as coisas mudaram.<\/p><p class=\"mb-0\"><b>41% dos pesquisados estariam dispostos a descrever os sintomas para uma solu\u00e7\u00e3o com IA<\/b> se isso significasse acelerar o processo. Isso pode significar agilizar uma situa\u00e7\u00e3o urgente ou simplesmente passar por question\u00e1rios de rotina sobre sa\u00fade com a IA.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"hub-banner px-5 py-7 p-md-9 justify-content-lg-center rounded-lg bg- bg-primary-subtle\">\r\n\r\n                <div class=\"row align-items-center justify-content-center py-lg-3 gx-lg-7 gx-md-6 \">\r\n\r\n                                            <div class=\"col-md-6 mt-5 mt-md-0 order-2 order-md-2\">\r\n                            \n\t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=KfgsXLfUvI4\" class=\"lazy-video-link\" data-lazy-video=\"KfgsXLfUvI4\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"pt\" data-thumb=\"https:\/\/img.youtube.com\/vi\/KfgsXLfUvI4\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/KfgsXLfUvI4\/maxresdefault.jpg\" alt=\"Reducing patient wait times with an AI voice bot\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=KfgsXLfUvI4#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/KfgsXLfUvI4\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/KfgsXLfUvI4\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=KfgsXLfUvI4\",\n    \"name\": \"Reducing patient wait times with an AI voice bot\",\n    \"description\": \"Discover how Moet Ik Naar De Dokter (MINDD), a Dutch medical technology company, is improving patient experiences with conversational AI. \\n\\nTogether with Sinch, they developed an advanced voice chatbot that effectively triages patient calls, ensuring urgent cases receive immediate attention. \\n\\nThe voice bot then poses a series of questions, created by medical professionals, to triage callers based on symptom severity. The NLP model is trained to recognize over 70 different medical issues, and the system will prioritize calls accordingly. \\n\\nAll this information is securely relayed directly to the doctor\\u2019s office, equipping human agents with the necessary data to assist effectively. \\n\\nThe NLP model is also trained to recognize signs of distress. Should a patient urgently need help and request it, the AI voice assistant immediately shifts them from the standard triage process to an accelerated lane for assistance. \\n\\n\\nRead the full story: https:\/\/www.sinch.com\/insights\/customer-stories\/how-mindd-built-ai-enabled-voice-chatbot-safely-triage-patients\/\\n\\n\\n#VoiceAI #VoiceBot #AI\",\n    \"uploadDate\": \"2024-06-12T12:40:03+00:00\",\n    \"duration\": \"PT3M38S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\r\n                        <\/div>\r\n                    \r\n                    \r\n                    <div class=\"col-md-6 order-1 order-md-1\">\r\n                                                    <p class=\"text-uppercase section-caption\">Case do cliente<\/p>\r\n                        \r\n                        <h3 class=\"h4 mb-3 mb-lg-4\">Aumentando a satisfa\u00e7\u00e3o no setor de sa\u00fade com um bot de voz com IA<\/h3>\r\n\r\n                        <p>As conclus\u00f5es da pesquisa com l\u00edderes empresariais mostram que impressionantes <b>63% das empresas planejam adotar bots de voz com IA em 2025<\/b>. Isso inclui 65% dos entrevistados do setor de sa\u00fade. <\/p><p>Veja por si mesmo o quanto um bot de voz com IA pode transformar a experi\u00eancia do cliente. <\/p><p class=\"mb-0\">Nesta hist\u00f3ria de cliente da Sinch, voc\u00ea descobrir\u00e1 como a MINDD criou uma solu\u00e7\u00e3o que ajuda a fazer a triagem de pacientes e reduz drasticamente o tempo necess\u00e1rio para consultar um m\u00e9dico.<\/p>                        \r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Experi\u00eancias do cliente mais satisfat\u00f3rias por meio de suporte de classe mundial<\/h3>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Suporte inteligente                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    As solu\u00e7\u00f5es de IA da Sinch incluem bots de voz e chatbots f\u00e1ceis de criar.<br \/>\r\n<br \/>\r\nUse essas ferramentas de ponta para automatizar e transformar a experi\u00eancia de atendimento ao cliente.<br \/>\r\n<br \/>\r\nForne\u00e7a suporte 24\/7 em v\u00e1rios canais de envio de mensagens e em v\u00e1rios idiomas. Integra\u00e7\u00e3o do ChatGPT inclu\u00edda.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/pt\/produtos\/chatlayer\/\" class=\"btn-arrow fs-sm \" title=\"Suporte inteligente\" target=\"_blank\">Come\u00e7ar<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Contact center                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Forne\u00e7a suporte ao cliente cont\u00ednuo em todos os canais de comunica\u00e7\u00e3o.<br \/>\r\n<br \/>\r\nIntegre facilmente o contact center da Sinch com os principais CRMs e reduza os custos operacionais.<br \/>\r\n<br \/>\r\nEscale o atendimento ao cliente com uma solu\u00e7\u00e3o baseada na nuvem que d\u00e1 aos seus agentes tudo o que eles precisam para manter os clientes satisfeitos.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/pt\/produtos\/contato-pro\/\" class=\"btn-arrow fs-sm \" title=\"Contact center\" target=\"_blank\">Come\u00e7ar<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-sound.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Servi\u00e7os de voz                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    As pessoas ainda pegam seus telefones para fazer uma chamada quando precisam de suporte.<br \/>\r\n<br \/>\r\nAs solu\u00e7\u00f5es de voz da Sinch incluem Elastic SIP Trunking, n\u00fameros para liga\u00e7\u00e3o gratuita e uma API de voz program\u00e1vel.<br \/>\r\n<br \/>\r\nConfie em nossa Super Rede de n\u00edvel 1 com 94% de cobertura populacional. Obtenha uma qualidade de chamada inigual\u00e1vel atrav\u00e9s de uma \u00fanica conex\u00e3o.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/pt\/voice\/voice-services\/\" class=\"btn-arrow fs-sm \" title=\"Servi\u00e7os de voz\" target=\"_blank\">Come\u00e7ar<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":3,"featured_media":159506,"template":"","meta":{"_acf_changed":true},"class_list":["post-161389","scc-chapter","type-scc-chapter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Crie clientes satisfeitos com as comunica\u00e7\u00f5es de suporte - Sinch<\/title>\n<meta name=\"description\" content=\"Toda empresa quer clientes satisfeitos. Explore as maneiras pelas quais as comunica\u00e7\u00f5es digitais fortes, por\u00e9m flex\u00edveis, criam clientes mais satisfeitos. Ver resultados da pesquisa.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crie clientes satisfeitos com as comunica\u00e7\u00f5es de suporte - Sinch\" \/>\n<meta property=\"og:description\" content=\"Toda empresa quer clientes satisfeitos. Explore as maneiras pelas quais as comunica\u00e7\u00f5es digitais fortes, por\u00e9m flex\u00edveis, criam clientes mais satisfeitos. 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