{"id":64944,"date":"2024-07-18T06:39:31","date_gmt":"2024-07-18T06:39:31","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/resources\/admiravel-mundo-novo-a-experiencia-do-cliente-em-2022\/"},"modified":"2025-02-12T15:10:58","modified_gmt":"2025-02-12T15:10:58","slug":"admiravel-mundo-novo-a-experiencia-do-cliente","status":"publish","type":"resources","link":"https:\/\/sinch.com\/pt\/resources\/admiravel-mundo-novo-a-experiencia-do-cliente\/","title":{"rendered":"Admir\u00e1vel mundo novo: a experi\u00eancia do cliente"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Relat\u00f3rio sobre a Experi\u00eancia do Cliente<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 \">\r\n                                Admir\u00e1vel Mundo Novo                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Tend\u00eancias sobre a experi\u00eancia do cliente<\/p><p class=\"mb-0\">Quer saber o que os consumidores desejam? N\u00f3s tamb\u00e9m! Por isso, perguntamos a 3.000 clientes em todo o mundo e trouxemos um resumo para voc\u00ea!<\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Qual \u00e9 a experi\u00eancia do cliente que voc\u00ea oferece?<\/p><\/li><li><p>Qual \u00e9 a real expectativa dos clientes para este ano?<\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#download-a-moreproductive-2022\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Baixar relat\u00f3rio<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Admir\u00e1vel Mundo Novo\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-488a0952cfa4810a5b55b7e43891806a\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center  justify-content-center text-center\">\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fac637c6ba987d7fd5f1aeb577abd616\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tend\u00eancia 1<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Consumidores querem se conectar.<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Os consumidores est\u00e3o recebendo uma enxurrada de notifica\u00e7\u00f5es. Certos tipos de notifica\u00e7\u00f5es chegaram a dobrar de volume de 2019 a 2020. Mas ser\u00e1 que esse aumento agregou valor? Descobrimos que os consumidores querem que suas mensagens sejam interativas, como:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png\" class=\"img-fluid\" alt=\"Imagem para Consumidores querem se conectar.\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                90%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Muitos clientes gostariam de<br \/>\nresponder e fazer perguntas na pr\u00f3pria mensagem.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-af09a904b5b99de88550908f365a7eb6\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tend\u00eancia 2<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Confian\u00e7a vem em primeiro lugar.<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Quando se trata de neg\u00f3cios (seja qual for o tipo de neg\u00f3cio), a confian\u00e7a \u00e9 tudo. Toda intera\u00e7\u00e3o com o cliente, independentemente do canal, \u00e9 desenvolvida com base na confian\u00e7a. Em v\u00e1rios setores, conseguimos identificar fortes conex\u00f5es entre a confian\u00e7a em uma determinada marca e a excelente experi\u00eancia do cliente:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png\" class=\"img-fluid\" alt=\"Imagem para Confian\u00e7a vem em primeiro lugar.\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                87%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    dos clientes evitam ativamente comprar<br \/>\nde marcas em que n\u00e3o confiem.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-4c2cdea50e65fc840d65a0b89c40b2c1\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tend\u00eancia 3<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">O futuro \u00e9 da combina\u00e7\u00e3o, e n\u00e3o da confus\u00e3o.<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"\">A experi\u00eancia do cliente j\u00e1 ultrapassou os limites do omnichannel e passou a ser verdadeiramente cont\u00ednua e fluida. Isso significa uma \u00fanica conversa, diversas op\u00e7\u00f5es. Em qualquer canal, a qualquer momento.&nbsp;<\/p><p class=\"mb-0\">Tamb\u00e9m notamos que as intera\u00e7\u00f5es com chatbots vem crescendo, e que combinar IA com humanos j\u00e1 significa uma experi\u00eancia do cliente mais natural e satisfat\u00f3ria.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png\" class=\"img-fluid\" alt=\"Imagem para O futuro \u00e9 da combina\u00e7\u00e3o, e n\u00e3o da confus\u00e3o.\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                95%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    dos clientes querem ter a possibilidade de passar<br \/>\nimediatamente do chat escrito para uma chamada de voz.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-37c9c522e94916d1e4f1aadd5cb00ff9\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-37c9c522e94916d1e4f1aadd5cb00ff9-0\">\r\n                                                                    &#8220;Atualmente, 89% dos consumidores dizem que querem ter conversas bidirecionais por meio de canais de mensagens e aplicativos. Eles querem ter experi\u00eancias interativas, onde tenham a oportunidade de agir.&#8221;                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  id=\"download-a-moreproductive-2022\" class=\"section section-py form-block bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-12 col-lg-8 justify-content-center\">\r\n\r\n                    <div class=\"\">\r\n\r\n\r\n                        <div class=\"form-block-container shadow-lg bg-body px-5 py-7 p-md-9\" data-theme=\"light\">\r\n\r\n                            \r\n\r\n                                <!-- MARKETING CLOUD Form Container -- Start -->\r\n                                <div class=\"marketing-cloud-form-container\">\r\n                                                                            <div class=\"form-content mb-3\">\r\n                                                                                            <h2 class=\"h5 mb-3\">Baixe o relat\u00f3rio e ofere\u00e7a uma nova experi\u00eancia do cliente<\/h2>\r\n                                                                                                                                        <p class=\"content-body text-body-color mb-0\">O texto acima \u00e9 apenas um resumo de algumas das descobertas do relat\u00f3rio. Baixe o relat\u00f3rio completo sobre as tend\u00eancias de experi\u00eancia do cliente. O relat\u00f3rio oferece insights sobre o que est\u00e1 impulsionando o engajamento do consumidor, al\u00e9m de dicas pr\u00e1ticas para ajudar a sua empresa a se destacar.<\/p>\r\n                                                                                    <\/div>\r\n\r\n                                    \r\n\r\n                                    \r\n                                    <iframe\r\n                                        id=\"marketing-cloud-form\"\r\n                                        class=\"marketing-cloud-iframe\"\r\n                                        data-iframe-params=\"utm_source,utm_medium,utm_campaign,utm_term,utm_content,transid,gclid,intcmp,msclkid\"\r\n                                        src=\"https:\/\/cloud.m.sinch.com\/sinchform1_0?referrer=https%3A%2F%2Fsinch.com%2Fpt%2Fwp-json%2Fwp%2Fv2%2Fresources%2F64944&#038;lang=pt&#038;theme=sinch.com\"\r\n                                        title=\"Baixe o relat\u00f3rio e ofere\u00e7a uma nova experi\u00eancia do cliente\"\r\n                                        style=\"width: 100%;\">\r\n                                    <\/iframe>\r\n                                <\/div>\r\n                                <!-- MARKETING CLOUD Container -- Start -->\r\n\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":3,"featured_media":0,"menu_order":22,"template":"","meta":{"_acf_changed":false,"footnotes":""},"resources_category":[296],"class_list":["post-64944","resources","type-resources","status-publish","hentry","resources_category-report-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Admir\u00e1vel mundo novo: a experi\u00eancia do cliente<\/title>\n<meta name=\"description\" content=\"Um admir\u00e1vel mundo novo para a experi\u00eancia do cliente. 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