{"id":208690,"date":"2026-09-09T01:08:07","date_gmt":"2026-09-09T01:08:07","guid":{"rendered":"https:\/\/sinch.com\/resources\/evolucao-gestao-jornada-cliente-marketing-alem\/"},"modified":"2026-09-09T11:37:19","modified_gmt":"2026-09-09T11:37:19","slug":"evolucao-gestao-jornada-cliente-marketing-alem","status":"publish","type":"resources","link":"https:\/\/sinch.com\/pt\/recursos\/evolucao-gestao-jornada-cliente-marketing-alem\/","title":{"rendered":"Encontre o cliente onde ele est\u00e1: um relat\u00f3rio sobre a gest\u00e3o da jornada do cliente"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">RELAT\u00d3RIO \u2022 API DE CONVERSA \u2022 MMS \u2022 SMS AVAN\u00c7ADO \u2022 SMS<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Encontre o cliente onde ele est\u00e1: um relat\u00f3rio sobre a gest\u00e3o da jornada do cliente                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Aprofunde-se em como a gest\u00e3o eficaz da jornada do cliente pode ajudar voc\u00ea a entender e atender melhor seus clientes &#8211; durante toda a jornada!<\/p><p>Neste relat\u00f3rio de pesquisa do Winterberry Group, Sinch, Adobe, Microsoft e Merkle, voc\u00ea aprender\u00e1 como encontrar seus clientes quando e onde eles quiserem.  Descubra as armadilhas da jornada do cliente que as empresas modernas enfrentam e veja como solu\u00e7\u00f5es abrangentes de gest\u00e3o da jornada do cliente podem ajudar a resolver seus desafios e encantar seus clientes.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                        \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                <img decoding=\"async\" width=\"648\" height=\"437\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03.png\" class=\"skip-lazy img-fluid\" alt=\"Imagem para Encontre o cliente onde ele est\u00e1: um relat\u00f3rio sobre a gest\u00e3o da jornada do cliente\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03-300x202.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03-1024x691.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03-768x518.png 768w\" \/>\r\n                            \r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                            \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-e4a218b4e18721f869e239fcfcb286d8\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Baixe seu relat\u00f3rio gr\u00e1tis e veja o engajamento e a satisfa\u00e7\u00e3o crescerem!<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Descubra por que se conectar com os clientes nos termos deles \u00e9 fundamental<\/p><\/li><li><p>Descubra a abrang\u00eancia da gest\u00e3o da jornada do cliente<\/p><\/li><li><p class=\"mb-0\">Saiba como as grandes empresas gerenciam as jornadas do cliente<\/p><\/li><li><p>Aprofunde-se na maturidade da gest\u00e3o da jornada do cliente<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/pt\/falar-com-um-especialista\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Fale com um especialista<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":3,"featured_media":60046,"menu_order":26,"template":"","meta":{"_acf_changed":true,"footnotes":""},"resources_category":[296],"class_list":["post-208690","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources_category-report-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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