{"id":36002,"date":"2024-08-05T04:53:06","date_gmt":"2024-08-05T04:53:06","guid":{"rendered":"https:\/\/sinchcomdev.local\/podcast\/suporte-encantador-formula-de-retencao-com-empatia-e-dados\/"},"modified":"2026-04-07T11:25:43","modified_gmt":"2026-04-07T11:25:43","slug":"suporte-encantador-formula-de-retencao-com-empatia-e-dados","status":"publish","type":"podcast","link":"https:\/\/sinch.com\/pt\/podcast\/suporte-encantador-formula-de-retencao-com-empatia-e-dados\/","title":{"rendered":"Suporte encantador: a f\u00f3rmula de reten\u00e7\u00e3o com Empatia e Dados"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Podcast<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Smart Conversations 15: Suporte encantador: a f\u00f3rmula de reten\u00e7\u00e3o com Empatia e Dados                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"\">Um cliente insatisfeito conta a sua experi\u00eancia para 15 pessoas em m\u00e9dia, mas com um suporte estrat\u00e9gico isso \u00e9 f\u00e1cil de ser revertido. Neste epis\u00f3dio nossas especialistas falam sobre como implementar um time de suporte que gere valor para os clientes<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                                                    \r\n                                \t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=HIdyaUfajVA\" class=\"lazy-video-link\" data-lazy-video=\"HIdyaUfajVA\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"pt\" data-thumb=\"https:\/\/img.youtube.com\/vi\/HIdyaUfajVA\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/HIdyaUfajVA\/maxresdefault.jpg\" alt=\"Suporte encantador: A f\u00f3rmula da reten\u00e7\u00e3o com Empatia e Dados\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=HIdyaUfajVA#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/HIdyaUfajVA\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/HIdyaUfajVA\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=HIdyaUfajVA\",\n    \"name\": \"Suporte encantador: A f\\u00f3rmula da reten\\u00e7\\u00e3o com Empatia e Dados\",\n    \"description\": \"Um cliente insatisfeito conta a sua experi\\u00eancia para 15 pessoas em m\\u00e9dia, mas com um suporte estrat\\u00e9gico isso \\u00e9 f\\u00e1cil de ser revertido. Nesse epis\\u00f3dio convidamos nossas especialistas Malu Azzoni, Customer Support Analyst, Mariana Lacerda, Customer Service Coordinator, e Ana Moutinho, Sales Manager,\\u00a0para falar sobre como implementar um time de suporte que gere valor para os clientes e como a \\u00e1rea comercial pode ajudar nisso!\",\n    \"uploadDate\": \"2023-10-27T12:52:11+00:00\",\n    \"duration\": \"PT41M44S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" class=\"section section-py\" id=\"podcast-content-section\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-12 col-lg-3 mb-6 mb-md-7\">\r\n                    <p class=\"fs-xs fw-bold text-accent\">Compartilhar no<\/p>\r\n<div class=\"share-icons d-flex flex-wrap gap-3\">\r\n            <a class=\"btn btn-lg btn-light btn-icon btn-icon-lg btn-light-social\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/sinch.com\/pt\/podcast\/suporte-encantador-formula-de-retencao-com-empatia-e-dados\/\" target=\"_blank\" rel=\"external\">\r\n            <svg role=\"img\" width=\"32\" height=\"32\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/linkedin.svg\">\r\n                <title>\r\n                    Compartilhar LinkedIn                <\/title>\r\n            <\/svg>\r\n        <\/a>\r\n            <a class=\"btn btn-lg btn-light btn-icon btn-icon-lg btn-light-social\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/sinch.com\/pt\/podcast\/suporte-encantador-formula-de-retencao-com-empatia-e-dados\/\" target=\"_blank\" rel=\"external\">\r\n            <svg role=\"img\" width=\"32\" height=\"32\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/facebook.svg\">\r\n                <title>\r\n                    Compartilhar Facebook                <\/title>\r\n            <\/svg>\r\n        <\/a>\r\n            <a class=\"btn btn-lg btn-light btn-icon btn-icon-lg btn-light-social\" href=\"https:\/\/twitter.com\/intent\/tweet?text=https:\/\/sinch.com\/pt\/podcast\/suporte-encantador-formula-de-retencao-com-empatia-e-dados\/\" target=\"_blank\" rel=\"external\">\r\n            <svg role=\"img\" width=\"32\" height=\"32\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/x.svg\">\r\n                <title>\r\n                    Compartilhar X                <\/title>\r\n            <\/svg>\r\n        <\/a>\r\n    <\/div>                <\/div>\r\n                <div class=\"podcast-content longform-content col-12 col-lg-6\">\r\n                    <h2>Sobre esse epis\u00f3dio<\/h2>\r\n                    <p>Nesse epis\u00f3dio exploramos a import\u00e2ncia do suporte ao cliente na reten\u00e7\u00e3o e no encantamento dos consumidores. O foco recai sobre como um suporte estrat\u00e9gico pode transformar clientes insatisfeitos em promotores e como a \u00e1rea de vendas desempenha um papel fundamental nesse processo<\/p>\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-da5931fcbc05c82c217446bd3e14b4ca\" class=\"section section-altblo section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Host<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Malu Azzoni, Customer Support Analyst | Sinch<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Com uma vasta experi\u00eancia adquirida em diversos cargos em startups e empresas de tecnologia, ela tem consistentemente demonstrado seu comprometimento inabal\u00e1vel em aproveitar suas habilidades de gerenciamento de projetos e resolu\u00e7\u00e3o de problemas para impulsionar a inova\u00e7\u00e3o e aprimorar processos. Isso tem sido um tema constante ao longo de sua carreira, seja colaborando com equipes criativas ou t\u00e9cnicas. Suas habilidades multifacetadas e paix\u00e3o pelo trabalho a tornam um ativo valioso em qualquer ambiente profissional<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"235\" height=\"190\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Malu-Azzoni.png\" class=\"img-fluid\" alt=\"Imagem para Malu Azzoni, Customer Support Analyst | Sinch\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Malu-Azzoni.png 470w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Malu-Azzoni-300x243.png 300w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-a66b1466468d6edc0f497a69210b73af\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Convidada<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Mariana Lacerda, Customer Service Coordinator | Sinch<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Profissional especializada em CX (Customer Experience) e vendas, impulsionada pela paix\u00e3o por inova\u00e7\u00e3o e pelo profundo entendimento das necessidades dos clientes. Com vasta experi\u00eancia em neg\u00f3cios internacionais, Maria tem liderado equipes de suporte global no setor de tecnologia por mais de 8 anos, sempre com um olhar atento para a felicidade do cliente e a estrat\u00e9gia de neg\u00f3cios. Seu compromisso com a excel\u00eancia na experi\u00eancia do cliente a torna uma l\u00edder not\u00e1vel no campo, promovendo relacionamentos s\u00f3lidos e impulsionando o crescimento de forma inovadora<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"235\" height=\"190\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Mariana-Lacerda.png\" class=\"img-fluid\" alt=\"Imagem para Mariana Lacerda, Customer Service Coordinator | Sinch\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Mariana-Lacerda.png 470w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Mariana-Lacerda-300x243.png 300w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-1906a004848106b8a882930c5f039cb0\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Convidada<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ana Moutinho, Sales Manager | Sinch<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Regional Key Account Manager na Sinch, \u00e9 uma especialista em projetos estrat\u00e9gicos em canais conversacionais. Ela supervisiona grandes projetos, incluindo clientes renomados como Natura e o Grupo Globo, garantindo que suas solu\u00e7\u00f5es sejam de alto impacto. Com vasta experi\u00eancia, Ana Laura \u00e9 reconhecida por sua capacidade de fornecer resultados excepcionais e solu\u00e7\u00f5es sob medida para as necessidades de seus clientes. Sua paix\u00e3o por inova\u00e7\u00e3o e compromisso com o sucesso do cliente a tornam uma l\u00edder valorizada em seu campo<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"235\" height=\"190\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Ana-Moutinho.png\" class=\"img-fluid\" alt=\"Imagem para Ana Moutinho, Sales Manager | Sinch\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Ana-Moutinho.png 470w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/SI-Podcast-Ana-Moutinho-300x243.png 300w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":64369,"parent":0,"template":"","class_list":["post-36002","podcast","type-podcast","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suporte encantador: a f\u00f3rmula de reten\u00e7\u00e3o com Empatia e Dados<\/title>\n<meta name=\"description\" content=\"Descubra a f\u00f3rmula de reten\u00e7\u00e3o com Empatia e Dados no Smart Conversations 15. Transforme clientes insatisfeitos em promotores com suporte estrat\u00e9gico.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/podcast\/suporte-encantador-formula-de-retencao-com-empatia-e-dados\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte encantador: a f\u00f3rmula de reten\u00e7\u00e3o com Empatia e Dados\" \/>\n<meta property=\"og:description\" content=\"Descubra a f\u00f3rmula de reten\u00e7\u00e3o com Empatia e Dados no Smart Conversations 15. 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