{"id":190358,"date":"2026-06-07T13:52:23","date_gmt":"2026-06-07T13:52:23","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-revela-nova-pesquisa-sobre-o-futuro-da-comunicacao-com-o-cliente-marcando-175-anos-desde-a-invencao-do-telefone\/"},"modified":"2026-06-07T14:45:54","modified_gmt":"2026-06-07T14:45:54","slug":"sinch-revela-nova-pesquisa-sobre-o-futuro-da-comunicacao-com-o-cliente-marcando-175-anos-desde-a-invencao-do-telefone","status":"publish","type":"news","link":"https:\/\/sinch.com\/pt\/news\/sinch-revela-nova-pesquisa-sobre-o-futuro-da-comunicacao-com-o-cliente-marcando-175-anos-desde-a-invencao-do-telefone\/","title":{"rendered":"A Sinch revela nova pesquisa sobre o futuro da comunica\u00e7\u00e3o com o cliente, marcando 175 anos desde a inven\u00e7\u00e3o do telefone"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>A IA e o RCS lideram a transforma\u00e7\u00e3o da forma como as marcas se conectam com os clientes, enquanto a Black Friday e a Cyber Monday destacam a evolu\u00e7\u00e3o das expectativas dos consumidores\u00a0<\/em>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ATLANTA, Ge\u00f3rgia (EUA) e ESTOCOLMO, Su\u00e9cia<\/strong><strong><em> \u2013<\/em><\/strong><strong> 17 de outubro de 2024 \u2013 <\/strong><a href=\"https:\/\/sinch.com\/pt\/homepage\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Sinch<\/strong><\/a><strong> (<\/strong>Sinch AB (publ) \u2013 XSTO: SINCH) \u2014 \u00c0 medida que o mundo comemora o 175\u00ba anivers\u00e1rio da inovadora inven\u00e7\u00e3o do telefone por Antonio Meucci, a Sinch, que est\u00e1 liderando a comunica\u00e7\u00e3o mundial atrav\u00e9s do seu Customer Communications Cloud<strong>, <\/strong>est\u00e1 introduzindo a pr\u00f3xima era de intera\u00e7\u00e3o com o cliente. A Sinch est\u00e1 na vanguarda desta transforma\u00e7\u00e3o, desenvolvendo e fornecendo produtos que capacitam as empresas a atender \u00e0s expectativas dos consumidores por meio de experi\u00eancias multim\u00eddia ricas e cont\u00ednuas.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para celebrar este marco fundamental na comunica\u00e7\u00e3o humana, a Sinch encomendou uma pesquisa na Am\u00e9rica do Norte que explora o futuro do engajamento do cliente. Os resultados da pesquisa revelam recomenda\u00e7\u00f5es valiosas, mas \u00e9 essencial reconhecer que \u201cexperi\u00eancias semelhantes a aplicativos\u201d em plataformas de envio de mensagens como RCS, WhatsApp e WeChat j\u00e1 s\u00e3o amplamente difundidas em outras regi\u00f5es globalmente. Embora o mercado dos EUA fique para tr\u00e1s na ado\u00e7\u00e3o desses recursos ricos e interativos de envio de mensagens, essa defasagem apresenta uma oportunidade significativa para a inova\u00e7\u00e3o. Ao adotar essas tecnologias avan\u00e7adas, as marcas dos EUA podem dar um salto para aprimorar o engajamento do cliente. Como destacado na pesquisa, a transi\u00e7\u00e3o de m\u00e9todos tradicionais de comunica\u00e7\u00e3o para experi\u00eancias impulsionadas por IA e ricas em multim\u00eddia est\u00e1 acelerando. Esta evolu\u00e7\u00e3o \u00e9 crucial \u00e0 medida que as marcas se preparam para eventos de pico de compras, como a Black Friday e a Cyber Monday, onde o engajamento do cliente cont\u00ednuo e interativo ser\u00e1 fundamental para atender \u00e0s expectativas dos consumidores.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0<strong>Principais Recomenda\u00e7\u00f5es da Pesquisa:<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O RCS est\u00e1 pronto para aprimorar o envio de mensagens m\u00f3veis:\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Uma parcela substancial de 67,3% dos respondentes espera que o RCS se torne a plataforma de envio de mensagens preferida, enfatizando a crescente demanda por experi\u00eancias de comunica\u00e7\u00e3o m\u00f3vel mais ricas e envolventes (especialmente porque os clientes buscam suporte interativo e em tempo real durante os principais dias de compras).\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As gera\u00e7\u00f5es mais jovens adotam chatbots de IA para compras:\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Mais de 45% dos respondentes da Gera\u00e7\u00e3o Z e millennials (de 18 a 44 anos) expressaram disposi\u00e7\u00e3o para usar chatbots para as compras da Black Friday, demonstrando a crescente depend\u00eancia da IA para aprimorar a experi\u00eancia no varejo.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A comunica\u00e7\u00e3o impulsionada por IA est\u00e1 ganhando for\u00e7a:\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">50% dos respondentes preveem que a IA e os chatbots dominar\u00e3o as experi\u00eancias do cliente na pr\u00f3xima d\u00e9cada, sinalizando uma grande mudan\u00e7a em dire\u00e7\u00e3o \u00e0 automa\u00e7\u00e3o e a experi\u00eancias personalizadas.\u00a0 Esta evolu\u00e7\u00e3o \u00e9 particularmente relevante \u00e0 medida que as marcas se preparam para gerenciar intera\u00e7\u00f5es durante os per\u00edodos de pico de compras, como a Black Friday e a Cyber Monday.\u00a0\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Com tecnologias como o RCS, as marcas podem oferecer um engajamento mais rico e em tempo real, desde recomenda\u00e7\u00f5es personalizadas at\u00e9 experi\u00eancias de compra cont\u00ednuas, melhorando a jornada do cliente e a experi\u00eancia geral durante os per\u00edodos de alta demanda.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O atendimento ao cliente continua sendo um diferencial cr\u00edtico:\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Uma esmagadora maioria de 75% dos respondentes disse que experi\u00eancias do cliente excelentes melhoram a fidelidade \u00e0 marca, refor\u00e7ando a import\u00e2ncia de investir em IA e RCS para fornecer solu\u00e7\u00f5es cont\u00ednuas e centradas no cliente, especialmente durante as \u00e9pocas de pico de compras.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cA nossa pesquisa confirma o que j\u00e1 prev\u00edamos h\u00e1 muito tempo: a IA e o RCS est\u00e3o revolucionando a comunica\u00e7\u00e3o com o cliente\u201d, disse Sean O\u2019Neal, Chief Product Officer da Sinch. \u201c\u00c0 medida que as empresas buscam criar experi\u00eancias mais significativas, din\u00e2micas e personalizadas, as solu\u00e7\u00f5es avan\u00e7adas da Sinch est\u00e3o capacitando as marcas a se envolverem com o seu p\u00fablico de maneiras mais eficazes e criativas.\u201d\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A inven\u00e7\u00e3o do telefone por Antonio Meucci em 1849 estabeleceu as bases para a comunica\u00e7\u00e3o moderna, posteriormente aprimorada e popularizada por Alexander Graham Bell. Assim como o trabalho inovador de Meucci transformou a conex\u00e3o humana h\u00e1 175 anos, a ascens\u00e3o da IA e do RCS agora est\u00e1 revolucionando a maneira como as marcas se envolvem com os clientes, oferecendo experi\u00eancias mais ricas, interativas e personalizadas. \u00c0 medida que a ado\u00e7\u00e3o do RCS cresce, a temporada de compras da Black Friday e da Cyber Monday do pr\u00f3ximo ano dever\u00e1 ser redefinida por intera\u00e7\u00f5es din\u00e2micas e em tempo real com os clientes. Liderando esta evolu\u00e7\u00e3o, a Sinch capacita as marcas com ferramentas inovadoras para aproveitar ao m\u00e1ximo essas tecnologias e elevar o engajamento do cliente.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para mais informa\u00e7\u00f5es sobre as solu\u00e7\u00f5es de RCS e IA da Sinch, visite o <a href=\"https:\/\/sinch.com\/pt\/homepage\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sinch<\/a> site\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">#\u202f\u202f #\u202f #\u202f<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sobre a Sinch<\/strong>\u202f\u202f\u202f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Sinch est\u00e1 liderando a comunica\u00e7\u00e3o mundial. Mais de 150.000 empresas \u2013 incluindo muitas das maiores empresas de tecnologia do mundo \u2013 contam com o Customer Communications Cloud da Sinch para melhorar a experi\u00eancia do cliente por meio de envio de mensagens m\u00f3veis, voz e e-mail. A Sinch \u00e9 lucrativa e de r\u00e1pido crescimento desde que foi fundada em 2008. Est\u00e1 sediada em Estocolmo, Su\u00e9cia, com a\u00e7\u00f5es negociadas na NASDAQ Estocolmo: XSTO: SINCH. Saiba mais em <a href=\"https:\/\/sinch.com\/pt\/homepage\/\" target=\"_blank\" rel=\"noreferrer noopener\">sinch.com<\/a>\u202f\u202f\u202f\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u202f<strong>Pr\u00eamios\/reconhecimentos recentes da Sinch:<\/strong>\u202f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022\u202f\u202f\u202f\u202f\u202fSinch nomeada Adobe Digital Experience ISV Resell Partner of the Year 2024\u202f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022\u202f\u202f\u202f\u202f\u202f\u202fSinch reconhecida como L\u00edder no CPaaS Omdia Universe 2024<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022\u202f\u202f\u202f\u202f\u202f\u202fSinch nomeada L\u00edder no Gartner\u00ae Magic Quadrant\u2122 para CPaaS 2024\u202f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022\u202f\u202f\u202f\u202f\u202f\u202fSinch nomeada L\u00edder no CPaaS Leaderboard, Juniper Research 2024\u202f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022\u202f\u202f\u202f\u202f\u202f\u202fSinch reconhecida como L\u00edder no IDC MarketScape para CPaaS 2023<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Para mais informa\u00e7\u00f5es, entre em contato:\u202f\u202f\u202f<\/strong>\u202f\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Janet Lennon\u202f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Diretor de Comunica\u00e7\u00f5es Globais\u202f\u202f\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">j<a href=\"mailto:Janet.lennon@sinch.com\" target=\"_blank\" rel=\"noreferrer noopener\">anet.lennon@sinch.com<\/a>\u202f\u202f\u202f\u00a0<\/p>\n","protected":false},"featured_media":68550,"template":"","news_category":[],"class_list":["post-190358","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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