{"id":188347,"date":"2026-06-04T08:33:22","date_gmt":"2026-06-04T08:33:22","guid":{"rendered":"https:\/\/sinch.com\/news\/tmobile-sinch-nextgen-911-real-text-2\/"},"modified":"2026-06-04T08:36:17","modified_gmt":"2026-06-04T08:36:17","slug":"tmobile-sinch-nextgen-911-real-text","status":"publish","type":"news","link":"https:\/\/sinch.com\/pt\/news\/tmobile-sinch-nextgen-911-real-text\/","title":{"rendered":"A T-Mobile e a Sinch oferecem o Real-Time Text para NextGen 911 para facilitar o acesso r\u00e1pido ao suporte de seguran\u00e7a p\u00fablica para os clientes"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Cutting-edge technology launched in Texas Emergency Communications Center giving customers new option to text for emergency help<\/h3>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-17847\" width=\"640\" height=\"360\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/tmobile-sinch-press-release-Main-sinch_0.png\" alt=\"T-Mobile Sinch Press Release\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/tmobile-sinch-press-release-Main-sinch_0.png 640w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/tmobile-sinch-press-release-Main-sinch_0-300x169.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">BELLEVUE, Washington and CHICAGO, Illinois \u2013 November 1, 2022 \u2013 With a vast majority of the <a href=\"https:\/\/www.nena.org\/page\/911Statistics\">estimated 240 million 911 calls<\/a> made in the U.S each year coming from a wireless device, fast and reliable connectivity in an emergency matters. T-Mobile (NASDAQ: TMUS) has been at the forefront of industry-leading innovative public safety connectivity solutions like Location-Based routing and Next Generation 911 because every second counts and instant communication with 911 telecommunicators can save lives. And now that leadership continues as the Un-carrier partners with Sinch, the leading cloud communications platform solutions provider, to launch another important first: NextGen 911 Real-Time Text (RTT).<\/p>\n\n<p class=\"wp-block-paragraph\">This first-ever NextGen 911 RTT technology is now operating at an Emergency Communications Center (ECC) in Hood County, Texas, allowing T-Mobile customers to communicate with 911 through simultaneous conversational text and voice \u2013 text messages can be sent and read at the same time \u2013 without the need for teletype (TTY) technology. This is particularly critical for up to <a href=\"https:\/\/www.hearingloss.org\/wp-content\/uploads\/HLAA_HearingLoss_Facts_Statistics.pdf?pdf=FactStats\">48 million Americans<\/a> who are Deaf or hard of hearing, as well as those who have speech-related disabilities or are non-native English speakers. RTT also gives public safety centers the ability to make better-informed dispatch decisions during a crisis and shave crucial time off a response.<\/p>\n\n<p class=\"wp-block-paragraph\">T-Mobile built native <a href=\"https:\/\/www.t-mobile.com\/responsibility\/consumer-info\/accessibility-policy\">RTT features<\/a> into its devices in <a href=\"https:\/\/docs.fcc.gov\/public\/attachments\/FCC-16-169A1.pdf\">2016<\/a>, which gives customers the ability to utilize modern conversational text capabilities and allows a text to be sent and read at the same time without the need to hit send or use a specialized device. Then in 2020, the Un-carrier became the first wireless provider to <a href=\"https:\/\/www.t-mobile.com\/news\/network\/tmobile-next-generation-911-location-based-routing\">launch Location-Based Routing and Next Generation 911 (NG911) connectivity over IP<\/a> \u2013 two critical advancements that can speed up emergency response times by helping pinpoint the location of callers and enable a more efficient and effective 911 system. These advancements paved the way for fully enabling NextGen 911 RTT for 911 callers in Hood County, Texas \u2013 and eventually beyond.<\/p>\n\n<p class=\"wp-block-paragraph\">Now, as public safety answering points (PSAPs) across the U.S. are ready, they can update TTY to more modern systems to help reduce inaccuracies and improve emergency response. T-Mobile\u2019s advanced network with end-to-end IP connectivity and Sinch\u2019s public safety-grade connectivity provide the foundation for NG911 capabilities, available in 24 States, with plans to expand RTT nationwide as public safety answering points (PSAPs) prepare to deploy the new technology.<\/p>\n\n<p class=\"wp-block-paragraph\">\u201cRTT 911 provides an enhanced service to our community including Deaf, hearing or speech impaired individuals as well as those who want to use RTT,\u201d said Christy Williams, director of 911, North Central Texas Emergency Communications. \u201cWe appreciate the support of T-Mobile, Sinch, and Solacom as well as our ECCs and staff in implementing production operational practices. We hope carriers and PSAPs around the country become RTT ready to improve public safety.\u201d<\/p>\n\n<p class=\"wp-block-paragraph\">\u201cT-Mobile\u2019s advanced LTE network and nationwide 5G network enables game changing technologies like this industry-leading NextGen 911 RTT that will help people and public safety centers communicate more quickly and more clearly in a crisis \u2013 and ultimately save lives,\u201d said Neville Ray, president of Technology at T-Mobile. \u201cAs the Un-carrier we\u2019re always committed to solving pain points and creating better experiences \u2013 never more important than when it comes to ensuring customers and public safety centers have dependable connections in emergencies.\u201d<\/p>\n\n<p class=\"wp-block-paragraph\">\u201cReal-time texting is an important advancement because it allows the requestor and receiver to type at the same time and saves precious seconds, which are critical to successfully managing emergency calls and protecting the community,\u201d said Chandy Ghosh, general manager and chief operating officer of emergency services at Sinch. \u201cThe extensive collaboration we achieved working with T-Mobile helped in delivering potent next generation capabilities to increase the accuracy of information relayed to PSAPs and first responders. It also creates a clear path to NG911 for other public safety jurisdictions.\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>About T-Mobile US, Inc.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">T-Mobile US, Inc. (NASDAQ: TMUS) is America\u2019s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile\u2019s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information please visit: <a href=\"https:\/\/www.t-mobile.com\">www.t-mobile.com<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>About Sinch<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Sinch\u2019s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses, including many of the world\u2019s largest companies and mobile operators, use Sinch\u2019s advanced technology platform to engage with their customers. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Media Contacts<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">T-Mobile US Media Relations, Email: MediaRelations@t-mobile.com<\/p>\n\n<p class=\"wp-block-paragraph\">Jan Ritter, Director of Marketing, Sinch Voice, Email: jan.ritter@sinch.com<\/p>\n\n<p class=\"wp-block-paragraph\">Jeff Hasen, Vice President of Communications, Sinch, Email: jeff.hasen@sinch.com<\/p>\n","protected":false},"featured_media":17849,"template":"","news_category":[586],"class_list":["post-188347","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-comunicados-de-imprensa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sinch - Sinch e T-Mobile lan\u00e7am o Real-Time Text para o 911<\/title>\n<meta name=\"description\" content=\"A T-Mobile faz parceria com a Sinch, o principal provedor de plataforma de comunica\u00e7\u00f5es em nuvem, para lan\u00e7ar mais uma inova\u00e7\u00e3o importante: o Real-Time Text para NextGen 911.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/news\/tmobile-sinch-nextgen-911-real-text\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sinch - 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