{"id":187956,"date":"2026-06-03T12:24:07","date_gmt":"2026-06-03T12:24:07","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-messagemedia-lanca-novo-servico-de-sms-para-melhorar-a-experiencia-do-cliente\/"},"modified":"2026-06-03T12:24:09","modified_gmt":"2026-06-03T12:24:09","slug":"sinch-messagemedia-lanca-novo-servico-de-sms-para-melhorar-a-experiencia-do-cliente","status":"publish","type":"news","link":"https:\/\/sinch.com\/pt\/noticias\/sinch-messagemedia-lanca-novo-servico-de-sms-para-melhorar-a-experiencia-do-cliente\/","title":{"rendered":"Sinch MessageMedia lan\u00e7a novo servi\u00e7o de SMS para melhorar a experi\u00eancia do cliente"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span><span><em><span><span>A nova integra\u00e7\u00e3o com o Zoho Desk expande a parceria: fornece \u00e0s equipes de atendimento ao cliente uma plataforma robusta de mensagens bidirecionais para gerenciar todas as intera\u00e7\u00f5es com o cliente em um s\u00f3 lugar.<\/span><\/span><\/em><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><strong><span><span>DENVER, Colorado, EUA e ESTOCOLMO, Su\u00e9cia \u2013 11 de setembro de 2023 \u2014 <\/span><\/span><\/strong><span><span>A Sinch (Sinch AB (publ) \u2013 XSTO: SINCH), que potencializa conversas significativas entre empresas e seus clientes por meio de seu Customer Communications Cloud, anunciou hoje o lan\u00e7amento global do SMS for Zoho Desk, que amplia os recursos de SMS bidirecional da Sinch MessageMedia, l\u00edderes do setor. Aprofundando as integra\u00e7\u00f5es existentes e muito bem avaliadas com o Zoho Suite \u2014 o SMS for Zoho Desk da Sinch MessageMedia permite que as equipes de atendimento ao cliente gerenciem facilmente e resolvam rapidamente as consultas dos clientes a partir de uma plataforma centralizada, reduzindo os tempos de resposta e melhorando a satisfa\u00e7\u00e3o do cliente.<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>\u201cAs equipes de atendimento ao cliente s\u00e3o essenciais para o sucesso de uma empresa \u2014 independentemente do tamanho. Elas n\u00e3o deveriam ser sobrecarregadas por canais de envio de mensagens em silos, o que torna o suporte aos clientes mais dif\u00edcil e frustrante para todos os envolvidos\u201d, disse Sean O\u2019Neal, Presidente de SMB da Sinch. \u201cTemos o orgulho de adicionar ao nosso robusto portf\u00f3lio de mais de 85 integra\u00e7\u00f5es o SMS for Zoho Desk da Sinch MessageMedia, atendendo \u00e0 necessidade das equipes de servi\u00e7o por mensagens conversacionais centralizadas e em tempo real e apoiando toda a jornada do cliente \u2014 do marketing e vendas ao atendimento e suporte.\u201d<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>As intera\u00e7\u00f5es de atendimento ao cliente podem consolidar ou arruinar os relacionamentos com os clientes ou a reputa\u00e7\u00e3o de uma marca, com impactos diretos nos resultados das empresas. Pesquisas da Sinch MessageMedia revelam que os clientes t\u00eam <\/span><\/span><a href=\"https:\/\/messagemedia.com\/us\/ebooks\/talking-about-an-sms-evolution\/\"><span><span><span>82% mais chances<\/span><\/span><\/span><\/a><span><span> de ter uma impress\u00e3o favor\u00e1vel de uma marca simplesmente por poderem participar de two-way conversations.<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>O SMS for Zoho Desk da Sinch MessageMedia capacita as empresas a levarem seu suporte ao cliente para o pr\u00f3ximo n\u00edvel. As mensagens conversacionais diretas e cont\u00ednuas dentro do Zoho Desk eliminam a necessidade de a equipe de suporte se desdobrar entre v\u00e1rias plataformas, e as respostas automatizadas e instant\u00e2neas liberam os agentes para se concentrarem em consultas de clientes mais complexas. O resultado: menos sobrecarga para a equipe e tempos de ticket mais r\u00e1pidos.<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>Para saber mais sobre os recursos da Sinch MessageMedia, visite a equipe no <\/span><\/span><a href=\"https:\/\/events.zoho.com\/ZoholicsCanada2023?lang=en\"><span><span><span>Zoholics<\/span><\/span><\/span><\/a><span><span> (Estande 5) em Toronto, de 12 a 13 de setembro de 2023, ou explore o site <\/span><\/span><a href=\"https:\/\/messagemedia.com\/us\/\"><span><span><span>aqui<\/span><\/span><\/span><\/a><span><span>. <\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":17736,"template":"","news_category":[586],"class_list":["post-187956","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-comunicados-de-imprensa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Descubra: Sinch MessageMedia lan\u00e7a novo servi\u00e7o de SMS t - Sinch<\/title>\n<meta name=\"description\" content=\"A Sinch MessageMedia lan\u00e7a um novo servi\u00e7o de SMS para impulsionar a experi\u00eancia do cliente. 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