{"id":187828,"date":"2026-06-03T10:22:16","date_gmt":"2026-06-03T10:22:16","guid":{"rendered":"https:\/\/sinch.com\/news\/pesquisa-sinch-mailgun-revela-consumidores-preferem-e-mails-de-marcas-novas-regras-google-e-yahoo-podem\/"},"modified":"2026-06-03T10:22:36","modified_gmt":"2026-06-03T10:22:36","slug":"pesquisa-sinch-mailgun-revela-consumidores-preferem-e-mails-de-marcas-novas-regras-google-e-yahoo-podem","status":"publish","type":"news","link":"https:\/\/sinch.com\/pt\/news\/pesquisa-sinch-mailgun-revela-consumidores-preferem-e-mails-de-marcas-novas-regras-google-e-yahoo-podem\/","title":{"rendered":"A pesquisa do Sinch Mailgun revela que os consumidores preferem os e-mails de marcas, mas as novas regras do Google e do Yahoo podem afetar a entrega"},"content":{"rendered":"\n<p><span><span><span><span><em><span lang=\"EN\">More than 75% of consumers want to receive promotional messages via email, yet 20% will lose trust in the brand or unsubscribe if those emails land in the spam folder<\/span><\/em><\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><strong><span lang=\"EN\">SAN ANTONIO, Texas and STOCKHOLM, Sweden \u2013 January 17, 2023 \u2013 <\/span><\/strong><span lang=\"EN\">Today<\/span><a href=\"https:\/\/sinch.com\/pt\/homepage\/\"><\/a><a href=\"https:\/\/sinch.com\/pt\/homepage\/\"><span>Sinch<\/span><\/a><span>(Sin<\/span>ch AB (<span>publ) \u2013 XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced the results from a <\/span><a href=\"https:\/\/www.mailgun.com\/resources\/research\/email-customer-experience\/\">survey of more than 2,000 global consumers<\/a><span> on how they engage with brand communications. The findings reveal a strong preference for email over other channels, however most respondents will re-evaluate their relationship with brands whose emails regularly end up in the spam folder. In fact, <\/span><span>52.7% of consumers said they would either feel frustrated, lose trust or even unsubscribe if emails from a brand regularly ended up in their spam folder. <\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span lang=\"EN\">The survey results show the importance of complying with updated requirements from two of the world\u2019s biggest mailbox providers \u2013 Google and Yahoo \u2013 that go into effect next month as businesses risk derailing customer communications and negatively impact revenue generation and brand reputation. To protect their users from bad actors and reduce spam overall, Google and Yahoo are implementing stricter rules for bulk email senders starting in February. The Sinch Mailgun survey found that 72.1% of participants have a Gmail account, 20.3% said they use Yahoo Mail and another 4.8% have an AOL email account. Senders who do not comply may find they are unable to reach contacts with Gmail, Yahoo and AOL email addresses.<\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span><span lang=\"EN\">The survey found that 75.4% of consumers chose email as a preferred channel for promotional messages. Over 50% subscribe to brand emails primarily to receive special offers or discount codes, and 62.8% report they receive the most value from emails that include exclusive deals and offers, indicating a high likelihood they will make a purchase once they\u2019ve opted in. Additionally, 74% prefer it for transactional messages from brands, such as shipping notifications and password resets. <\/span><\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span><span lang=\"EN\">\u201cEmail is the digital cornerstone of communications between brands and consumers,\u201d said <\/span><span lang=\"EN\"><a href=\"https:\/\/www.linkedin.com\/in\/knowrouzi\/\"><span>Kate Nowrouzi<\/span><\/a><\/span><span lang=\"EN\">, VP, Deliverability and Product Strategy at Sinch. \u201cSenders must comply with these requirements to ensure their email program is successful. While the new guidelines mean it may get harder to reach consumers, they also reflect the reality of what customers want. Businesses need to go beyond compliance and ensure their emails are relevant, personalized and valuable.\u201d <\/span><\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><strong><span lang=\"EN\">Following New Guidelines for High-Volume Senders<\/span><\/strong><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span lang=\"EN\">The updated guidelines affect bulk senders, which Google characterizes as any organization sending over 5,000 emails per day. The changes largely focus on email authentication, an easy unsubscribe process, and thresholds for user-reported spam.<\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span lang=\"EN\">The most important and technical change for senders is the requirement to use three specific email authentication protocols \u2013 DMARC, DKIM and SPF. Mailbox providers use these methods to verify the identity of the sender and stop bad actors from impersonating recognizable brands using a phishing tactic known as email brand spoofing.<\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span lang=\"EN\">The survey report, <\/span><a href=\"https:\/\/www.mailgun.com\/resources\/research\/email-customer-experience\/\">Email and the Customer Experience<\/a><span>, reveals exactly why the use of email authentication is necessary. Since 94.5% of consumers say recognizing the brand or sender name is an important factor when choosing to open an email, it is an attractive tactic for bad actors.<strong><\/strong>Authentication makes it easier to identify fakes so mailbox providers can block those messages or filter them to spam. However legitimate senders may also land in the spam folder if they do not have authentication protocols in place by February.<\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span lang=\"EN\">\u201cSinch Mailgun has always enforced strong authentication practices for our users, and we\u2019re helping senders navigate these new guidelines using our deliverability solutions,\u201d said Nowrouzi. \u201cMaking it to the primary inbox and engaging your audience is more important than ever, as we anticipate mailbox providers will continue to raise the bar for senders.\u201d<\/span><\/span><\/span><\/span><\/p>\n\n<p><span><span><span><span lang=\"EN\">To learn more about new sender requirements directly from the inbox providers, register for an <\/span><a href=\"https:\/\/sinch.registration.goldcast.io\/events\/8658af11-5b57-47c2-a1a5-a6a5bffd8a07\">exclusive webinar with leaders from Google and Yahoo<\/a><span> on January 23.<\/span><\/span><\/span><\/span><\/p>\n","protected":false},"featured_media":17693,"template":"","news_category":[586],"class_list":["post-187828","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-comunicados-de-imprensa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pesquisa da Sinch - Mailgun: Impacto das Mudan\u00e7as nas Regras do Google e Yahoo<\/title>\n<meta name=\"description\" content=\"A pesquisa do Mailgun da Sinch revela as prefer\u00eancias dos consumidores por e-mails de marcas. 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