{"id":180620,"date":"2026-02-26T15:21:42","date_gmt":"2026-02-26T15:21:42","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-expands-its-platform-with-agentic-conversations-for-ai-powered-customer-engagement-2\/"},"modified":"2026-02-26T15:21:44","modified_gmt":"2026-02-26T15:21:44","slug":"sinch-expands-its-platform-with-agentic-conversations-for-ai-powered-customer-engagement-2","status":"publish","type":"news","link":"https:\/\/sinch.com\/pt\/news\/sinch-expands-its-platform-with-agentic-conversations-for-ai-powered-customer-engagement-2\/","title":{"rendered":"A Sinch expande sua plataforma com conversas agentivas para o engajamento do cliente com tecnologia de IA"},"content":{"rendered":"\n<p><strong>Estocolmo, Su\u00e9cia, 26 de fevereiro \u2013 A Sinch (publ) anunciou hoje as conversas agentivas, um novo conjunto de recursos projetado para operacionalizar agentes de IA em canais de comunica\u00e7\u00e3o globais, permitindo que as empresas implantem agentes inteligentes em grande escala por meio de mensagens, voz e e-mail.<\/strong><\/p>\n\n\n\n<p>\u00c0 medida que a IA generativa e os canais de conversa\u00e7\u00e3o como voz, RCS e aplicativos de mensagens se tornam centrais para o engajamento do cliente, as empresas est\u00e3o migrando para modelos orientados por agentes. Para escalar, os agentes de IA devem fazer mais do que conversar. Eles precisam de integra\u00e7\u00e3o segura com sistemas empresariais para executar a\u00e7\u00f5es em todos os canais.<\/p>\n\n\n\n<p>Com as conversas agentivas, a Sinch simplifica essa transi\u00e7\u00e3o, fornecendo uma plataforma flex\u00edvel, segura e aberta que permite que as empresas operacionalizem agentes de IA em seu pr\u00f3prio ritmo e de acordo com sua maturidade t\u00e9cnica. Os clientes n\u00e3o ficam presos a um \u00fanico modelo de agente, camada de dados propriet\u00e1ria ou ecossistema fechado. Seja para criar suas pr\u00f3prias solu\u00e7\u00f5es, usar os recursos de IA da Sinch, trazer seus pr\u00f3prios agentes ou integrar por meio do ecossistema de parceiros da Sinch, a Sinch fornece a infraestrutura e a orquestra\u00e7\u00e3o necess\u00e1rias para suportar a implanta\u00e7\u00e3o em grande escala, com base nas APIs globais de mensagens, voz e e-mail da Sinch.<\/p>\n\n\n\n<p><em>\u201cNossa filosofia \u00e9 simples: as empresas devem ter a liberdade de construir conosco ou trazer sua pr\u00f3pria IA\u201d, disse Daniel Morris, Diretor de Produtos da Sinch. \u201cN\u00e3o acreditamos em prender os clientes a um \u00fanico modelo de agente, camada de dados propriet\u00e1ria ou ecossistema fechado. Quer as empresas usem os recursos de IA da Sinch, implantem seus pr\u00f3prios agentes ou trabalhem com parceiros de confian\u00e7a, n\u00f3s fornecemos a infraestrutura de comunica\u00e7\u00e3o e orquestra\u00e7\u00e3o que torna esses agentes operacionais em mensagens, e-mail e voz.\u201d<\/em><\/p>\n\n\n\n<p>As conversas agentivas s\u00e3o um conjunto de recursos, incluindo o Sinch Agent Builder, ferramentas para desenvolvedores e agentes, como as Sinch Functions e Sinch Skills, bem como um amplo conjunto de integra\u00e7\u00f5es, projetado para ajudar as empresas a construir, implantar e gerenciar agentes de IA em todos os canais. Espera-se que a transi\u00e7\u00e3o para o engajamento orientado por agentes impulsione um crescimento substancial no tr\u00e1fego de conversas em mensagens, voz e e-mail. Gerenciar esse aumento de volume, mantendo a confian\u00e7a, a confiabilidade e a conformidade, exigir\u00e1 uma infraestrutura criada especificamente para a escala.<\/p>\n\n\n\n<p><em>\u201cDiferentemente das estruturas de agentes de IA independentes, a Sinch fornece a camada de comunica\u00e7\u00e3o confi\u00e1vel da qual os agentes dependem para operar de forma confi\u00e1vel em todos os canais e mercados. A Sinch tem longa experi\u00eancia em roteamento de n\u00edvel de operadora, provisionamento de n\u00fameros globais, conformidade regulat\u00f3ria, verifica\u00e7\u00e3o de identidade, chamadas com marca, otimiza\u00e7\u00e3o da entregabilidade e prote\u00e7\u00e3o contra fraudes. Essa experi\u00eancia garante que as comunica\u00e7\u00f5es orientadas por agentes sejam seguras, escal\u00e1veis e prontas para implanta\u00e7\u00e3o no mundo real.\u201d disse Daniel Morris.<\/em><\/p>\n\n\n\n<p>\u00c0 medida que os agentes de IA assumem um papel mais ativo no engajamento do cliente, as empresas est\u00e3o redefinindo como gerenciam a confian\u00e7a, a relev\u00e2ncia e a escala de conversa\u00e7\u00e3o em todos os canais. A pr\u00f3xima fase das comunica\u00e7\u00f5es com o cliente ser\u00e1 moldada n\u00e3o apenas por uma IA mais inteligente, mas pela infraestrutura que fornece aos agentes o contexto, o acesso a dados e a intelig\u00eancia necess\u00e1rios para operar com seguran\u00e7a, confiabilidade e em grande volume. Com as conversas agentivas, a Sinch se posiciona no centro dessa mudan\u00e7a.<\/p>\n\n\n\n<p><strong>Notas para editores:<br><\/strong>A Sinch estar\u00e1 no Mobile World Congress em Barcelona entre 2 e 5 de mar\u00e7o de 2026. Visite-nos no Hall 5, estande 5A15.<\/p>\n\n\n\n<p>O cofundador da Sinch, Robert Gertsmann, participar\u00e1 do painel <a href=\"https:\/\/www.mwcbarcelona.com\/agenda\/sessions\/5948-ai-at-the-gateway-where-networks-learn-to-earn\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cIA no Gateway: Onde as redes aprendem a lucrar\u201d<\/a>, ter\u00e7a-feira, 3 de mar\u00e7o, entre 13h15 e 14h00 CET.<\/p>\n\n\n\n<p><strong>Para mais informa\u00e7\u00f5es, entre em contato com<\/strong><br>Fredrik Hallstan<br>Chefe de Comunica\u00e7\u00f5es Corporativas<br>Celular: +46\u00a0761 15 38 30<br>E-mail: <a href=\"mailto:fredrik.hallstan@sinch.com\">fredrik.hallstan@sinch.com<\/a><\/p>\n\n\n\n<p><strong>Sobre a Sinch<\/strong><br>A vis\u00e3o da Sinch \u00e9 conectar todas as empresas a todos os clientes, em qualquer lugar do mundo. Com a base mais confi\u00e1vel do setor para comunica\u00e7\u00f5es inteligentes com o cliente, a Sinch potencializa mais de 900 bilh\u00f5es de intera\u00e7\u00f5es com clientes anualmente para mais de 190.000 clientes em todo o mundo. Empresas l\u00edderes globais, incluindo inovadores em IA, confiam na Sinch para fortalecer o relacionamento com o cliente e oferecer experi\u00eancias perfeitas por meio de mensagens, e-mail e voz. Lucrativa desde sua funda\u00e7\u00e3o em 2008, a Sinch gerou vendas l\u00edquidas de US$ 3 bilh\u00f5es (SEK 27 bilh\u00f5es) em 2025 e tem mais de 4.000 funcion\u00e1rios em mais de 60 pa\u00edses, com sede em Estocolmo. A Sinch est\u00e1 listada na Nasdaq Stockholm (XSTO: SINCH). Visite-nos em sinch.com.<\/p>\n","protected":false},"featured_media":180495,"template":"","news_category":[586],"class_list":["post-180620","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-comunicados-de-imprensa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Sinch expande sua plataforma com conversas agentivas para o engajamento do cliente com tecnologia de IA - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/news\/sinch-expands-its-platform-with-agentic-conversations-for-ai-powered-customer-engagement-2\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Sinch expande sua plataforma com conversas agentivas para o engajamento do cliente com tecnologia de IA - 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