{"id":174413,"date":"2025-12-15T21:15:57","date_gmt":"2025-12-15T21:15:57","guid":{"rendered":"https:\/\/sinch.com\/messaging\/conversation-api\/"},"modified":"2026-02-10T13:52:11","modified_gmt":"2026-02-10T13:52:11","slug":"conversation-api","status":"publish","type":"messaging","link":"https:\/\/sinch.com\/pt\/messaging\/conversation-api\/","title":{"rendered":"Conversation API"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-light\" data-theme=\"dark\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Prepare suas mensagens para o futuro<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                <b class=\"text-highlight\">Uma API <\/b>para os principais canais de mensagens do mundo                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Com a Sinch&nbsp;Conversation API voc\u00ea se conecta a 14&nbsp;canais&nbsp; de mensagens &nbsp;&nbsp;com&nbsp;uma \u00fanica integra\u00e7\u00e3o. Gerencie todas as suas mensagens&nbsp;em um s\u00f3 lugar&nbsp; para &nbsp;conversas unidirecionais e bidirecionais&nbsp;&nbsp;sem&nbsp;dispers\u00e3o de fornecedores.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Fale com um especialista<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/dashboard.sinch.com\/signup\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Teste gr\u00e1tis<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"994\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Uma API para os principais canais de mensagens do mundo\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01-300x230.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01-1024x785.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01-768x589.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-d51b8ef61d7dde25099fa0990cbd43b5\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">POR QUE A CONVERSATION API \u00c9 EXCELENTE<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Crie relacionamentos mais s\u00f3lidos com os clientes por meio de mensagens<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">A Conversation API&nbsp;re\u00fane todos os seus canais,&nbsp;para que voc\u00ea possa&nbsp;mandar, gerenciar e dimensionar&nbsp;mensagens em&nbsp;14 canais&nbsp;sem precisar lidar com v\u00e1rias integra\u00e7\u00f5es.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/clock-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Envio de mensagens mais r\u00e1pido                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Adicione novos canais de mensagens em minutos ou dias, em vez de meses. Uma integra\u00e7\u00e3o elimina o trabalho pesado inicial e a manuten\u00e7\u00e3o cont\u00ednua.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Maior engajamento                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Alcance as pessoas nos canais que elas usam com SMS, WhatsApp, RCS e muito mais. Mensagens interativas levam a melhores resultados e a clientes mais satisfeitos.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-americas.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Alcance novos mercados                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Expanda globalmente sem aumentar a complexidade. Atenda em v\u00e1rios canais, regi\u00f5es e tipos de mensagens por meio de uma integra\u00e7\u00e3o que se mant\u00e9m est\u00e1vel \u00e0 medida que suas necessidades aumentam.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-b21ed436c8ba1aac90aeb0444fe0ad10\" class=\"section section-altblo section-py bg-light\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ACELERE SEU CRESCIMENTO<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Reduza a complexidade e seja mais r\u00e1pido<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">O gerenciamento de integra\u00e7\u00f5es de canais separados&nbsp;consome tempo e recursos. Com o Conversation API, uma \u00fanica API unificada&nbsp;simplifica a configura\u00e7\u00e3o, os testes e a manuten\u00e7\u00e3o &nbsp;para que as equipes possam focar na cria\u00e7\u00e3o de excelentes experi\u00eancias para os clientes.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Uma integra\u00e7\u00e3o para 14 canais<\/p><\/li><li><p class=\"mb-0\">Transcodifica\u00e7\u00e3o autom\u00e1tica por canal<\/p><\/li><li><p class=\"mb-0\">Menos ciclos de manuten\u00e7\u00e3o e menor custo total<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"1032\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1.png\" class=\"img-fluid\" alt=\"Imagem para Reduza a complexidade e seja mais r\u00e1pido\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1-300x239.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1-1024x815.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1-768x612.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-97e141843cd4cc1c30999340b603d1f9\" class=\"section section-altblo section-py glow glow-start glow-top bg-sand\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Conversas Inteligentes da Sinch<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Adicione compreens\u00e3o com tecnologia de IA a cada mensagem<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Com as Conversas Inteligentes, a Conversation API pode analisar a inten\u00e7\u00e3o, o sentimento e as imagens para fornecer aos seus sistemas o contexto necess\u00e1rio para responder de forma inteligente.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Elas identificam a inten\u00e7\u00e3o e o sentimento em tempo real, possibilitando uma automa\u00e7\u00e3o mais inteligente e resolu\u00e7\u00f5es mais r\u00e1pidas<\/p><\/li><li><p class=\"mb-0\">As informa\u00e7\u00f5es de identifica\u00e7\u00e3o pessoal confidenciais s\u00e3o detectadas e mascaradas automaticamente para manter os dados do cliente seguros<\/p><\/li><li><p class=\"mb-0\">A linguagem abusiva ou prejudicial \u00e9 identificada instantaneamente para que suas equipes permane\u00e7am protegidas<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"938\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features.png\" class=\"img-fluid\" alt=\"Imagem para Adicione compreens\u00e3o com tecnologia de IA a cada mensagem\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features-300x217.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features-1024x741.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features-768x556.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-4a8af865dcac2c133d9bc9da91d6d176\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ESCALA GLOBAL E CONFIABILIDADE<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Construa uma vez e dimensione em qualquer lugar<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">A Conversation API potencializa bilh\u00f5es de intera\u00e7\u00f5es na rede de n\u00edvel empresarial da Sinch. O fallback autom\u00e1tico&nbsp;garante que as mensagens&nbsp;&nbsp;sejam transmitidas&nbsp;aos clientes.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Mais de 600 conex\u00f5es diretas com operadoras&nbsp;<\/p><\/li><li><p class=\"mb-0\">Identidades de remetente verificadas e compliance com o RGPD<\/p><\/li><li><p class=\"mb-0\">Fallback autom\u00e1tico incorporado para garantir que sua mensagem seja enviada<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"851\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale.png\" class=\"img-fluid\" alt=\"Imagem para Construa uma vez e dimensione em qualquer lugar\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale-768x504.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-efa0837bcf481c8d51adeaf3326602d9\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Canais dispon\u00edveis<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Conecte-se a 14 canais de mensagens<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Alcance qualquer cliente, em qualquer lugar, com a mais ampla oferta de canais do mercado&nbsp;da&nbsp;Sinch. Se um canal&nbsp;ficar fora do ar,&nbsp;fallbacks autom\u00e1ticos&nbsp;enviam suas mensagens por&nbsp;outro canal diferente.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Alcance clientes em 14 canais de mensagens, incluindo SMS, RCS, WhatsApp, Facebook Messenger e muito mais<\/p><\/li><li><p class=\"mb-0\">Configure o fallback autom\u00e1tico sem precisar programar&nbsp;<\/p><\/li><li><p class=\"mb-0\">Esteja &nbsp;dispon\u00edvel nos&nbsp;novos canais de mensagens&nbsp; &#8211; n\u00e3o \u00e9 necess\u00e1rio&nbsp;fazer novas integra\u00e7\u00f5es&nbsp;&nbsp;<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"987\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1.png\" class=\"img-fluid\" alt=\"Imagem para Conecte-se a 14 canais de mensagens\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1-300x228.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1-1024x780.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1-768x585.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-3b8c85f452defcfc66770c1fa8276f4a\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">IMPACTO NOS NEG\u00d3CIOS<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Onde a Conversation API se destaca<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campanhas de marketing                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mande promo\u00e7\u00f5es interativas no WhatsApp, RCS e Messenger para chamar a aten\u00e7\u00e3o, aumentar o engajamento e gerar convers\u00f5es.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-stack.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Atualiza\u00e7\u00f5es a clientes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mantenha os clientes informados com confirma\u00e7\u00f5es de pedidos, alertas de remessa e lembretes de agendamentos em todos os canais para reduzir as chamadas de suporte.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Atendimento ao cliente                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ofere\u00e7a suporte conversacional bidirecional com chatbots de IA e f\u00e1cil transfer\u00eancia de agentes, melhorando a satisfa\u00e7\u00e3o do cliente e a efici\u00eancia do agente.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Autentica\u00e7\u00e3o e verifica\u00e7\u00e3o                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mande OTPs e mensagens de autentica\u00e7\u00e3o seguras com identidades de remetente verificadas para proteger os usu\u00e1rios e evitar fraudes.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-f599c185b98852b546d54a7fd989fe3f\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CRIADA PARA CRESCER<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Recursos avan\u00e7ados que sua equipe vai adorar<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\"><br\/><\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Conversas Inteligentes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A IA integrada entende mensagens e imagens para automatizar tarefas, aumentar a seguran\u00e7a e melhorar as experi\u00eancias dos clientes.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/window-stack.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mem\u00f3ria de contato unificada                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mantenha todas as conversas com seus clientes em um s\u00f3 lugar, independentemente do canal, com uma visualiza\u00e7\u00e3o conectada.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-small.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Projetos e programas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Organize seus contatos e programas em um \u00fanico projeto com chaves de acesso compartilhadas para facilitar o gerenciamento.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/octogon-exclamation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Prioridade de canal e fallback                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Maximize a entrega redirecionando as mensagens para o melhor canal dispon\u00edvel quando o canal preferido n\u00e3o funcionar.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Uma mensagem para todos os canais                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Crie mensagens pr\u00e9-formatadas e reutiliz\u00e1veis que voc\u00ea pode enviar em qualquer canal compat\u00edvel com modelos.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/calendar.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Agrupamento e agendamento de mensagens                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envie mensagens para v\u00e1rias pessoas ao mesmo tempo ou programe-as para serem entregues em hor\u00e1rios espec\u00edficos.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/document-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Gerenciamento de consentimento                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gerencie opt-ins, prefer\u00eancias e requisitos de compliance em um \u00fanico local para atender \u00e0s regulamenta\u00e7\u00f5es globais.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/webhook.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Roteamento inteligente e webhooks                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Arquitetura REST amig\u00e1vel ao desenvolvedor com webhooks em tempo real para mensagens de entrada e atualiza\u00e7\u00f5es de status.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-template.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Modelos de mensagens de canal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Economize tempo com mensagens SMS e rich media pr\u00e9-definidas e reutiliz\u00e1veis em todos os canais com conte\u00fado din\u00e2mico.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bar-line-chart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Estat\u00edsticas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Acompanhe as contagens de mensagens, os detalhamentos de canais, os relat\u00f3rios dos principais pa\u00edses e muito mais, ou exporte dados para obter insights mais detalhados.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-big.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Canais                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Alcance clientes no SMS, WhatsApp, Instagram e muito mais, tudo a partir de uma API.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Perguntas frequentes sobre a Conversation API<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-1\">\r\n                                            O que \u00e9 a Sinch Conversation API?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/blog\/conversational-messaging\/\">Sinch Conversation API<\/a>&nbsp;\u00e9 uma API de mensagens unificada que permite que as empresas se conectem a 14 canais de mensagens por meio de uma \u00fanica integra\u00e7\u00e3o, simplificando a comunica\u00e7\u00e3o omnichannel e reduzindo a complexidade de conex\u00f5es.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-2\">\r\n                                            Quem pode se beneficiar do uso da Sinch Conversation API?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"\">Empresas que precisam&nbsp;enviar mensagens complexas ou um alto volume&nbsp; de mensagens consideram&nbsp;a simplicidade&nbsp;&nbsp;e a economia de custos&nbsp;da&nbsp;&nbsp;Sinch Conversation API&nbsp;especialmente \u00fatil, especificamente em setores como:<br\/><br\/>\u2022&nbsp;<span style=\"font-family: inherit;\">Plataformas de software e application service providers (ASPs) que fornecem solu\u00e7\u00f5es de software (como CRM,&nbsp;automa\u00e7\u00f5es de marketing&nbsp; ou&nbsp;plataformas de helpdesk) e desejam incorporar recursos de comunica\u00e7\u00e3o omnichannel diretamente em seus produtos.<\/span><\/p><p>\u2022 Varejo e com\u00e9rcio eletr\u00f4nico&nbsp;empresas&nbsp;que enviam&nbsp;confirma\u00e7\u00f5es de pedidos, atualiza\u00e7\u00f5es de remessa e campanhas promocionais.<\/p><p>\u2022 Servi\u00e7os financeiros e banc\u00e1rios&nbsp;institui\u00e7\u00f5es que exigem verifica\u00e7\u00e3o segura de identidade, alertas de transa\u00e7\u00f5es e atendimento ao cliente por meio de conversas.<\/p><p>\u2022 Prestadores de servi\u00e7os de sa\u00fade&nbsp;que&nbsp;dependem de lembretes de agendamentos&nbsp;, compartilham resultados de testes e mensagens de atendimento ao paciente&nbsp;.<\/p><p class=\"mb-0\">\u2022 Empresas de hotelaria &nbsp;&nbsp;que enviam&nbsp;confirma\u00e7\u00f5es de reservas, atualiza\u00e7\u00f5es de viagens e ofertas.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-3\">\r\n                                            Como a Conversation API lida com as mensagens se um usu\u00e1rio n\u00e3o tiver um aplicativo de mensagens instalado?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">A&nbsp;<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/api-reference\/conversation\" target=\"_blank\" rel=\"noopener noreferrer\">API pode ser configurada<\/a>&nbsp;com l\u00f3gica de failover espec\u00edfica do canal. Se uma mensagem&nbsp;n\u00e3o puder ser&nbsp;entregue no WhatsApp, ela poder\u00e1 ser automaticamente&nbsp;reenviada&nbsp;como um SMS.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-4\">\r\n                                            Como fa\u00e7o para come\u00e7ar a usar a Conversartional API?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Cadastre-se gratuitamente para&nbsp;testar a Conversation API&nbsp;<a href=\"https:\/\/dashboard.sinch.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">no&nbsp; painel da Sinch Build&nbsp;<\/a>.<\/p><p class=\"mb-0\">&nbsp;Depois de&nbsp;criar sua conta,&nbsp;voc\u00ea pode&nbsp;criar um projeto, obter credenciais de API, configurar seu primeiro canal e fazer sua primeira chamada de API.&nbsp;Voc\u00ea precisar\u00e1&nbsp;de uma conta Sinch, credenciais de API, recursos de programa\u00e7\u00e3o compat\u00edveis com REST e um endpoint de servidor para receber eventos de webhook para come\u00e7ar.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-5\">\r\n                                            Quais canais s\u00e3o compat\u00edveis com a Conversation API?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voc\u00ea pode se conectar a&nbsp;<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\" target=\"_blank\" rel=\"noopener noreferrer\">14 canais de mensagens&nbsp;<\/a>, incluindo WhatsApp, RCS, SMS, Facebook Messenger e outros,&nbsp;todos&nbsp;por meio de uma API unificada.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-6\">\r\n                                            A Conversation API \u00e9 segura e est\u00e1 em compliance?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-282e0d98cd7eb3a2aa59b7a5666d348b-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-282e0d98cd7eb3a2aa59b7a5666d348b-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sim, a Conversation API oferece suporte a identidades de remetente verificadas, padr\u00f5es de compliance global, incluindo o RGPD, e entrega segura de mensagens.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/pt\/messaging\/conversation-api\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"O que \u00e9 a Sinch Conversation API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;&lt;a href=&quot;https:\/\/sinch.com\/blog\/conversational-messaging\/&quot;&gt;Sinch Conversation API&lt;\/a&gt;&nbsp;\u00e9 uma API de mensagens unificada que permite que as empresas se conectem a 14 canais de mensagens por meio de uma \u00fanica integra\u00e7\u00e3o, simplificando a comunica\u00e7\u00e3o omnichannel e reduzindo a complexidade de conex\u00f5es.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quem pode se beneficiar do uso da Sinch Conversation API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;&quot;&gt;Empresas que precisam&nbsp;enviar mensagens complexas ou um alto volume&nbsp; de mensagens consideram&nbsp;a simplicidade&nbsp;&nbsp;e a economia de custos&nbsp;da&nbsp;&nbsp;Sinch Conversation API&nbsp;especialmente \u00fatil, especificamente em setores como:&lt;br\/&gt;&lt;br\/&gt;\u2022&nbsp;&lt;span style=&quot;font-family: inherit;&quot;&gt;Plataformas de software e application service providers (ASPs) que fornecem solu\u00e7\u00f5es de software (como CRM,&nbsp;automa\u00e7\u00f5es de marketing&nbsp; ou&nbsp;plataformas de helpdesk) e desejam incorporar recursos de comunica\u00e7\u00e3o omnichannel diretamente em seus produtos.&lt;\/span&gt;&lt;\/p&gt;&lt;p&gt;\u2022 Varejo e com\u00e9rcio eletr\u00f4nico&nbsp;empresas&nbsp;que enviam&nbsp;confirma\u00e7\u00f5es de pedidos, atualiza\u00e7\u00f5es de remessa e campanhas promocionais.&lt;\/p&gt;&lt;p&gt;\u2022 Servi\u00e7os financeiros e banc\u00e1rios&nbsp;institui\u00e7\u00f5es que exigem verifica\u00e7\u00e3o segura de identidade, alertas de transa\u00e7\u00f5es e atendimento ao cliente por meio de conversas.&lt;\/p&gt;&lt;p&gt;\u2022 Prestadores de servi\u00e7os de sa\u00fade&nbsp;que&nbsp;dependem de lembretes de agendamentos&nbsp;, compartilham resultados de testes e mensagens de atendimento ao paciente&nbsp;.&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;\u2022 Empresas de hotelaria &nbsp;&nbsp;que enviam&nbsp;confirma\u00e7\u00f5es de reservas, atualiza\u00e7\u00f5es de viagens e ofertas.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Como a Conversation API lida com as mensagens se um usu\u00e1rio n\u00e3o tiver um aplicativo de mensagens instalado?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;A&nbsp;&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/api-reference\/conversation&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;API pode ser configurada&lt;\/a&gt;&nbsp;com l\u00f3gica de failover espec\u00edfica do canal. Se uma mensagem&nbsp;n\u00e3o puder ser&nbsp;entregue no WhatsApp, ela poder\u00e1 ser automaticamente&nbsp;reenviada&nbsp;como um SMS.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Como fa\u00e7o para come\u00e7ar a usar a Conversartional API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Cadastre-se gratuitamente para&nbsp;testar a Conversation API&nbsp;&lt;a href=&quot;https:\/\/dashboard.sinch.com\/&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;no&nbsp; painel da Sinch Build&nbsp;&lt;\/a&gt;.&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;&nbsp;Depois de&nbsp;criar sua conta,&nbsp;voc\u00ea pode&nbsp;criar um projeto, obter credenciais de API, configurar seu primeiro canal e fazer sua primeira chamada de API.&nbsp;Voc\u00ea precisar\u00e1&nbsp;de uma conta Sinch, credenciais de API, recursos de programa\u00e7\u00e3o compat\u00edveis com REST e um endpoint de servidor para receber eventos de webhook para come\u00e7ar.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quais canais s\u00e3o compat\u00edveis com a Conversation API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Voc\u00ea pode se conectar a&nbsp;&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/channel-support&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;14 canais de mensagens&nbsp;&lt;\/a&gt;, incluindo WhatsApp, RCS, SMS, Facebook Messenger e outros,&nbsp;todos&nbsp;por meio de uma API unificada.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"A Conversation API \u00e9 segura e est\u00e1 em compliance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Sim, a Conversation API oferece suporte a identidades de remetente verificadas, padr\u00f5es de compliance global, incluindo o RGPD, e entrega segura de mensagens.&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  id=\"form\" class=\"section section-py form-block bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-12 col-lg-8 justify-content-center\">\r\n\r\n                    <div class=\"\">\r\n\r\n\r\n                        <div class=\"form-block-container shadow-lg bg-body px-5 py-7 p-md-9\" data-theme=\"light\">\r\n\r\n                            \r\n\r\n                                <!-- MARKETING CLOUD Form Container -- Start -->\r\n                                <div class=\"marketing-cloud-form-container\">\r\n                                                                            <div class=\"form-content mb-3\">\r\n                                                                                            <h2 class=\"h5 mb-3\">Fale com um especialista sobre a Conversation API<\/h2>\r\n                                                                                                                                        <p class=\"content-body text-body-color mb-0\"><p class=\"mb-0\">Saiba como voc\u00ea pode simplificar seus fluxos de trabalho, reduzir custos e aumentar o engajamento ao enviar mensagens com a Sinch Conversation API.<\/p><\/p>\r\n                                                                                    <\/div>\r\n\r\n                                    \r\n\r\n                                    \r\n                                    <iframe\r\n                                        id=\"marketing-cloud-form\"\r\n                                        class=\"marketing-cloud-iframe\"\r\n                                        data-iframe-params=\"utm_source,utm_medium,utm_campaign,utm_term,utm_content,transid,gclid,intcmp,msclkid\"\r\n                                        src=\"https:\/\/cloud.m.sinch.com\/sinchform1_0?referrer=https%3A%2F%2Fsinch.com%2Fpt%2Fwp-json%2Fwp%2Fv2%2Fmessaging%2F174413&#038;lang=pt&#038;theme=sinch.com\"\r\n                                        title=\"Fale com um especialista sobre a Conversation API\"\r\n                                        style=\"width: 100%;\">\r\n                                    <\/iframe>\r\n                                <\/div>\r\n                                <!-- MARKETING CLOUD Container -- Start -->\r\n\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":173021,"parent":0,"menu_order":0,"template":"","messaging_capabilities_category":[],"class_list":["post-174413","messaging","type-messaging","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sinch Conversation API | Uma plataforma para todos os canais de mensagens<\/title>\n<meta name=\"description\" content=\"Envie mensagens em 14 canais com a Sinch Conversation API. Simplifique seus fluxos de trabalho, reduza custos e aumente o engajamento. Fale com um especialista hoje mesmo.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/messaging\/conversation-api\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sinch Conversation API | Uma plataforma para todos os canais de mensagens\" \/>\n<meta property=\"og:description\" content=\"Envie mensagens em 14 canais com a Sinch Conversation API. Simplifique seus fluxos de trabalho, reduza custos e aumente o engajamento. 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