{"id":184292,"date":"2026-04-17T02:54:25","date_gmt":"2026-04-17T02:54:25","guid":{"rendered":"https:\/\/sinch.com\/glossary\/significado-ivr\/"},"modified":"2026-04-17T02:54:26","modified_gmt":"2026-04-17T02:54:26","slug":"significado-ivr","status":"publish","type":"glossary","link":"https:\/\/sinch.com\/pt\/glossary\/significado-ivr\/","title":{"rendered":"Resposta interativa de voz &#8211; IVR"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"what-is-ivr-\">O que \u00e9 IVR?<\/h2>\n\n\n\n<p>A Resposta interativa de voz (IVR) \u00e9 uma tecnologia que permite que os clientes interajam com o menu telef\u00f4nico de uma empresa usando um teclado multifrequencial ou o reconhecimento de fala.\u00a0\u00a0<\/p>\n\n\n\n<p>O IVR coleta as respostas de quem liga pelo teclado ou por voz e encaminha a chamada para o agente ou departamento mais relevante.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como o IVR \u00e9 usado?\u00a0<\/h2>\n\n\n\n<p>O IVR pode ser usado por empresas para melhorar a experi\u00eancia do cliente e a efici\u00eancia da equipe e reduzir custos. Aqui est\u00e3o alguns exemplos:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vendas \u2013 automatizar a qualifica\u00e7\u00e3o de vendas Basic e chamadas frias\u00a0<\/li>\n\n\n\n<li>Atendimento ao cliente &#8211; automatizar respostas para consultas Basic de clientes\u00a0<\/li>\n\n\n\n<li>Marketing \u2013 realizar pesquisas, enquetes, promo\u00e7\u00f5es e campanhas de reconhecimento de marca com bom custo-benef\u00edcio\u00a0<\/li>\n\n\n\n<li>Opera\u00e7\u00f5es &#8211; automatizar reservas, agendamentos e muito mais\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quais s\u00e3o os benef\u00edcios do IVR da Sinch?\u00a0<\/h2>\n\n\n\n<p>A Sinch oferece IVR de voz e baseado em DTMF (Dual Tone Multi-Frequency) escal\u00e1vel e f\u00e1cil de integrar, com reconhecimento de fala.\u00a0<\/p>\n\n\n\n<p>Nossas poderosas APIs baseadas em nuvem s\u00e3o desenvolvidas para integrar perfeitamente a qualquer sistema existente.\u00a0 E com nossa rede de n\u00edvel 1 de mais de 600 conex\u00f5es diretas, garantimos a mais alta qualidade de chamadas e entregabilidade.\u00a0<\/p>\n\n\n\n<p>O IVR da Sinch tamb\u00e9m possui recursos de convers\u00e3o de texto em fala com suporte a v\u00e1rios idiomas e permite criar menus personalizados. Ele tamb\u00e9m pode ser usado como um m\u00e9todo de verifica\u00e7\u00e3o de usu\u00e1rio para proteger cadastros e logins em aplicativos.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O que \u00e9 IVR? A Resposta interativa de voz (IVR) \u00e9 uma tecnologia que permite que os clientes interajam com o menu telef\u00f4nico de uma empresa usando um teclado multifrequencial ou o reconhecimento de fala.\u00a0\u00a0 O IVR coleta as respostas de quem liga pelo teclado ou por voz e encaminha a chamada para o agente [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":true},"class_list":["post-184292","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interactive Voice Response - IVR<\/title>\n<meta name=\"description\" content=\"What is Interactive Voice Response? 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