{"id":196577,"date":"2026-07-05T03:00:00","date_gmt":"2026-07-05T03:00:00","guid":{"rendered":"https:\/\/sinch.com\/engage\/resources\/uncategorized\/guia-para-sms-no-netsuite\/"},"modified":"2026-07-05T16:46:45","modified_gmt":"2026-07-05T16:46:45","slug":"guia-para-sms-no-netsuite","status":"publish","type":"engage_resources","link":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/","title":{"rendered":"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.netsuite.com\/portal\/aboutus.shtml\">NetSuite powers over 43,000 organizations worldwide<\/a> as the backbone of financials, CRM, inventory, and ecommerce operations. As online commerce continues to accelerate, customer interactions must happen in real time \u2013 and that\u2019s where SMS comes in.<\/p>\n\n<p class=\"wp-block-paragraph\">Text messaging from within NetSuite allows businesses to engage customers instantly on the device most of them are on constantly: their phone. With over\u00a090% of text messages read <a href=\"https:\/\/emarsys.com\/learn\/blog\/sms-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">within 3 minutes of delivery<\/a>, SMS offers unmatched immediacy, visibility, and engagement.<\/p>\n\n<p class=\"wp-block-paragraph\">This guide outlines best practices for implementing SMS and MMS communication in NetSuite. You\u2019ll also get\u00a0<strong>15 ready-to-use NetSuite SMS templates<\/strong>\u00a0for everything from order confirmations to promotions (no coding required).<\/p>\n\r\n    <nav data-content-type=\"longform\" class=\"toc-block longform-spacings px-5 py-6 px-md-6 px-lg-7 py-md-7 bg-light fs-sm rounded-lg\" aria-labelledby=\"toc-title-8987\"><p class=\"h5 m-0\" id=\"toc-title-8987\">Tabela de conte\u00fado<\/p><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">01<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#when-to-use-sms-in-netsuite\">When to use SMS in NetSuite<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">02<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#mapping-sms-to-the-customer-journey\">Mapping SMS to the customer journey<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">03<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#how-to-get-started-with-sms-in-netsuite\">How to get started with SMS in NetSuite<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_1-connect-netsuite-to-sinch-engage\">1. Connect NetSuite to Sinch Engage<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_2-trigger-sms-directly-from-netsuite-records-and-events\">2. Trigger SMS directly from NetSuite records and events<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_3-automate-common-use-cases-with-workflows\">3. Automate common use cases with workflows<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_4-see-it-in-action\">4. See it in action\u00a0<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">04<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#anchor_15-sms-templates-for-netsuite\">15 SMS templates for NetSuite<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_1-order-confirmation-tracking\">1. Order confirmation  tracking<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_2-appointment-scheduling-confirmations\">2. Appointment scheduling  confirmations<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_3-customer-support-service-updates\">3. Customer support  service updates<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_4-automated-billing-reminders\">4. Automated billing reminders<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_5-promotions-special-offers\">5. Promotions  Special Offers<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">05<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#start-getting-business-roi-with-real-time-and-automated-sms-in-netsuite\">Start getting business ROI with real-time and automated SMS\u00a0in NetSuite<\/a><\/div><\/div><\/nav>\n<h2 class=\"wp-block-heading\">When to use SMS in NetSuite<\/h2>\n\n<p class=\"wp-block-paragraph\">Text messaging is most effective when your message is:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Time-sensitive or urgent<\/strong>, such as appointment reminders, deliveries, or order updates.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Targeted to on-the-go recipients<\/strong>\u00a0like field staff, delivery teams, or warehouse personnel.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Worth sending to an engaged audience. <\/strong><a href=\"https:\/\/simpletexting.com\/blog\/2023-texting-and-sms-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">78% of consumers<\/a> state that checking, sending, and responding to text messages is the activity that they\u2019re most engaged with throughout the day.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">When your audience needs fast, actionable updates \u2013 and you need confidence your message will be seen \u2013 SMS is a channel you shouldn\u2019t overlook.<\/p>\n\n<h2 class=\"wp-block-heading\">Mapping SMS to the customer journey<\/h2>\n\n<p class=\"wp-block-paragraph\">Adding SMS to your NetSuite workflows has the potential to significantly increase engagement at every touchpoint.<\/p>\n\n<p class=\"wp-block-paragraph\">Whether it\u2019s a text reminder, an announcement, or answers to customer questions, text messages complement traditional email and call-based channels while reducing delays and boosting conversions \u2013 and they have a ton of useful applications.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Common SMS applications in NetSuite include:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Order management:<\/strong>\u00a0confirmations, e-receipts, and tracking links.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Shipping:<\/strong>\u00a0real-time delivery ETAs or pickup instructions.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Promotions:<\/strong>\u00a0special offers and loyalty discounts.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer feedback:<\/strong>\u00a0surveys and review requests.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Support:<\/strong>\u00a0service notifications and case updates.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">How to get started with SMS in NetSuite<\/h2>\n\n<p class=\"wp-block-paragraph\">Once you know\u00a0<em>where<\/em>\u00a0SMS fits into your customer journey, the next step is turning those moments into automated, reliable messages inside NetSuite. The good news: you don\u2019t need to custom-build anything to start sending SMS from NetSuite.<\/p>\n\n<p class=\"wp-block-paragraph\">With\u00a0<strong>Sinch Engage<\/strong> &#8211; NetSuite&#8217;s preferred SMS provider &#8211; you can connect SMS to your NetSuite workflows and data in just a few steps.<\/p>\n\n<h3 class=\"wp-block-heading\">1. Connect NetSuite to Sinch Engage<\/h3>\n\n<p class=\"wp-block-paragraph\">Sinch Engage offers a <a href=\"https:\/\/sinch.com\/pt\/engage\/integracoes\/netsuite\/\">native NetSuite SMS integration<\/a> designed specifically for transactional and automated messaging. After installing the app, NetSuite you can manage text conversations and trigger SMS (and <a href=\"https:\/\/sinch.com\/pt\/engage\/canais\/mms\/\">MMS<\/a>) directly from your existing NetSuite data and workflows &#8211; no duplicate data or tools to juggle. <\/p>\n\n<p class=\"wp-block-paragraph\">This integration also takes advantage of NetSuite&#8217;s own AI capabilities to speed up and simplify SMS workflow configuration &#8211; essentially <strong>doing the manual work for you<\/strong>. Learn more about it in our <a href=\"https:\/\/sinch.com\/engage\/product-updates\/netsuite-sms-workflows-using-ai\/\">recent product release<\/a>. <\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1134\" height=\"908\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/NetSuite-AI-SMS-Workflow-1.gif\" alt=\"Formul\u00e1rio de Cria\u00e7\u00e3o assistida por AI no NetSuite para o Sinch SMS com campos para os detalhes da organiza\u00e7\u00e3o e do fluxo de trabalho\" class=\"wp-image-169297\" style=\"width:822px;height:auto\" \/><\/figure>\n<\/div>\n<h3 class=\"wp-block-heading\">2. Trigger SMS directly from NetSuite records and events<\/h3>\n\n<p class=\"wp-block-paragraph\">Once connected, you can send SMS based on real NetSuite activity, such as:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Order creation or fulfillment updates<\/li>\n\n\n\n<li>Invoice and payment notifications<\/li>\n\n\n\n<li>Support cases and status changes<\/li>\n\n\n\n<li>Time-sensitive alerts tied to specific records<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Messages can be personalized using NetSuite fields (like customer name, order number, or delivery date), so texts stay relevant and contextual.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Automate common use cases with workflows<\/h3>\n\n<p class=\"wp-block-paragraph\">For more advanced scenarios, Sinch Engage works with NetSuite workflows, allowing you to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Automatically send SMS when records change<\/li>\n\n\n\n<li>Build multi-step notifications (for example, confirmation \u2192 reminder \u2192 follow-up)<\/li>\n\n\n\n<li>Standardize messaging across teams and departments<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">This makes it easier to scale SMS beyond one-off <a href=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/sms-para-alertas-e-notificacoes\/\">text alerts<\/a> and into repeatable business processes.<\/p>\n\n<h3 class=\"wp-block-heading\">4. See it in action\u00a0<\/h3>\n\n<p class=\"wp-block-paragraph\">To help you envision how it all works, here&#8217;s a quick 1-minute overview of how you can automate SMS with Sinch Engage and NetSuite. <\/p>\n\t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=8QZ0isnlUf0\" class=\"lazy-video-link\" data-lazy-video=\"8QZ0isnlUf0\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"pt\" data-thumb=\"https:\/\/img.youtube.com\/vi\/8QZ0isnlUf0\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/8QZ0isnlUf0\/maxresdefault.jpg\" alt=\"Automate SMS in Under a Minute 1 with NetSuite + Sinch Engage\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=8QZ0isnlUf0#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/8QZ0isnlUf0\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/8QZ0isnlUf0\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=8QZ0isnlUf0\",\n    \"name\": \"Automate SMS in Under a Minute 1 with NetSuite + Sinch Engage\",\n    \"description\": \"You can now launch AI-powered SMS workflows directly inside NetSuite with Sinch Engage.\\n\\n- Set up workflows in minutes\\n- Personalize messages at scale\\n- Reduce manual tasks with AI\\n\\nBuilt to keep your ops smooth and your customers informed, all from the tools you already use.\\n\\nAbout NetSuite & Sinch Engage integration:\\nSinch Engage\\u2019s top-rated NetSuite integration is the easiest, most secure way send, receive, and automate SMS\/MMS conversations without leaving NetSuite. \\n- SMS\/MMS messaging inside NetSuite - no external tools\\n- Easy, no-code installation, with 24\/7 expert support\\n- Trusted SMS provider with enterprise-grade reliability, compliance, and global carrier reach\\n- Automated texting for order updates, delivery notifications, appointment reminders, and service alerts\\n- Two-way conversations synced to NetSuite records\\n- Supports images, PDFs, delivery confirmation photos and signatures\\n- Ideal for e-commerce, field service, logistics, customer service, and operations teams \\n\\nDrive faster response times, reduce manual tasks, and elevate your customer experience \\u2013 all from within NetSuite.\\n\\nReady to bring smart, automated messaging into NetSuite? \\nExplore the SMS integration: https:\/\/sinch.com\/engage\/integrations\/netsuite\/\\nTalk to our team: https:\/\/sinch.com\/engage\/talk-to-us\/  \\n\\n#SinchEngage #netsuite  #ERPautomation #smsmarketing  #businessmessaging  #customerengagement  #Sinch #marketingautomation  #operationsmanagement\",\n    \"uploadDate\": \"2025-10-23T13:22:32+00:00\",\n    \"duration\": \"PT40S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n<p class=\"wp-block-paragraph\">There&#8217;s tons of guidance available in <a href=\"http:\/\/Support documentation: https:\/\/support.app.sinch.com\/hc\/en-us\/categories\/10560031539727-Netsuite-App-Support\">our support documentation<\/a> if you&#8217;ve got more questions, and you can always <a href=\"https:\/\/sinch.com\/pt\/engage\/agendar-demo\/\">drop us a line<\/a> with any questions. <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">Now, let&#8217;s move on to some text examples. Here are some text message templates across the SMS use cases we mentioned above, so you can move onto your NetSuite texting journey even faster.  <\/p>\n\n<h2 class=\"wp-block-heading\">15 SMS templates for NetSuite<\/h2>\n\n<h3 class=\"wp-block-heading\">1. Order confirmation &amp; tracking<\/h3>\n\n<p class=\"wp-block-paragraph\">Replace or supplement email notifications with instant text alerts triggered directly from NetSuite workflows.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Example Templates:<\/strong><\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, thank you for your order of {shippingitem}! Track your shipment here: {trackinglink}. <\/p><p>\u2014 Rich Hay, Photo Warehouse. <\/p><p>To unsubscribe, text STOP.<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, your order is ready for pickup! View directions here: https:\/\/nxt.to\/*******. Text HERE when you arrive. <\/p><p>\u2014 Photo Warehouse.<\/p><\/div>\r\n    <\/div>\r\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong>\u00a0Use merge fields in NetSuite to personalize messages dynamically and include tracking or order detail links. Check out our help docs to learn <a href=\"https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/10560436210191-NetSuite-How-to-Create-Manage-Message-Templates\" target=\"_blank\" rel=\"noreferrer noopener\">how to include merge fields in your NetSuite SMS<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">2. Appointment scheduling &amp; confirmations<\/h3>\n\n<p class=\"wp-block-paragraph\">Scheduling field visits, deliveries, or curbside pickups? Text messages achieve faster confirmations and fewer missed appointments.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Templates:<\/strong><\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hello {firstname}, your service appointment is confirmed for {Time} on {Date}. Reply Y to confirm. <\/p><p>\u2014 [Your business name]<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, due to equipment delays, we need to reschedule your appointment to 3 PM tomorrow. Reply Y to confirm. <\/p><p>\u2014 Sam from [your business name].<\/p><\/div>\r\n    <\/div>\r\n\n<p class=\"wp-block-paragraph\"><strong>Best practice:<\/strong>\u00a0Send appointment texts during business hours and allow quick \u201cY\/N\u201d replies for frictionless confirmations.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Customer support &amp; service updates<\/h3>\n\n<p class=\"wp-block-paragraph\">SMS support resolves issues faster and at a lower cost than email or phone queues. It\u2019s also an opportunity to collect feedback and increase loyalty.<\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, your support case #{SupportCase} has been updated to status {Status}. We\u2019ll keep you informed as it progresses.<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, please rate our service from 1 (Not helpful) to 10 (Excellent). Your feedback helps us improve!<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p><\/p><p class=\"mb-0\">Thanks for your feedback! Use code A20 for 20% off your next order.<\/p><\/div>\r\n    <\/div>\r\n\n<p class=\"wp-block-paragraph\"><strong>Pro tip:<\/strong>\u00a0View that customer touchpoint as an opportunity to give value. Always close a resolved case with feedback or loyalty message.<\/p>\n\n<h3 class=\"wp-block-heading\">4. Automated billing reminders<\/h3>\n\n<p class=\"wp-block-paragraph\">With emails being so easy to ignore, SMS billing reminders reach customers faster and reduce missed payments.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Templates:<\/strong><\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, quick reminder that your bill for {InvoiceAmount} is due on {BillDueDate}.<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, payment for account #{AccountNumber} failed. Visit https:\/\/nxt.to\/******* or reply P to pay by phone.<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, your account #{AccountNumber} is {DaysOverdue} days past due. Reply P to pay now.<\/p><\/div>\r\n    <\/div>\r\n\n<h3 class=\"wp-block-heading\">5. Promotions &amp; Special Offers<\/h3>\n\n<p class=\"wp-block-paragraph\">Use time-sensitive SMS promotions to drive urgency and conversions.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Templates:<\/strong><\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, your custom quote from {QuoteDate} for {QuoteAmount} is valid until {OfferExpDate}. Approve now and get 10% off!<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, ACME\u2019s fall sale ends tonight! Use code AC20 for 50% off: https:\/\/nxt.to\/*******.<\/p><\/div>\r\n    <\/div>\r\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p>Hi {firstname}, your VIP code {CustCode} gets you 35% off all shoes. Shop before midnight: https:\/\/nxt.to\/*******.<\/p><\/div>\r\n    <\/div>\r\n\n<p class=\"wp-block-paragraph\"><strong>Best practice:<\/strong>\u00a0Include a deadline or expiration date to encourage immediate action.<\/p>\n\n<h2 class=\"wp-block-heading\">Start getting business ROI with real-time and automated SMS\u00a0in NetSuite<\/h2>\n\n<p class=\"wp-block-paragraph\">When you&#8217;re already doing so much of your operations from NetSuite, adding SMS to your workflows can improve\u00a0every stage of the customer journey \u2013 from order tracking to retention.<\/p>\n\n<p class=\"wp-block-paragraph\">By following these best practices and using the pre-built templates above, NetSuite-powered organizations can reduce operational friction, increase engagement, and turn text messaging into a competitive advantage.<\/p>\n\n<p class=\"wp-block-paragraph\">Explore how Sinch Engage helps you do all of the above with <a href=\"https:\/\/sinch.com\/pt\/engage\/integracoes\/netsuite\/\" target=\"_blank\" rel=\"noreferrer noopener\">our NetSuite SMS integration<\/a>, or <a href=\"https:\/\/sinch.com\/pt\/engage\/demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">book a demo<\/a> to get a walkthrough from our team of experts.<\/p>\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-sand\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p class=\"mb-0\"><font color=\"#000000\"><span><b>Explore more SMS automation guides:<\/b><\/span><\/font><\/p><\/div><ul class=\"mb-0 mt-3\"><li><p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/\">All SMS automation resources<\/a><\/p><\/li><li><p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/sms-para-suporte-ao-cliente\/\">SMS for customer support<\/a><\/p><\/li><li><p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/automacao-de-sms-para-carrinho-abandonado\/\">Abandoned cart text automation&nbsp;<\/a><\/p><\/li><li><p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/sms-para-alertas-e-notificacoes\/\">SMS alerts and notifications<\/a><\/p><\/li><\/ul>\r\n    <\/div>\r\n","protected":false},"author":70,"featured_media":172677,"template":"","meta":{"_acf_changed":true},"engage_resources_category":[676],"class_list":["post-196577","engage_resources","type-engage_resources","status-publish","has-post-thumbnail","hentry","engage_resources_category-sms-automation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais<\/title>\n<meta name=\"description\" content=\"Aprenda como usar SMS no NetSuite para automatizar lembretes, atualiza\u00e7\u00f5es de servi\u00e7o de campo e mensagens de clientes \u2014 tudo sem programa\u00e7\u00e3o ou configura\u00e7\u00e3o complexa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais\" \/>\n<meta property=\"og:description\" content=\"Aprenda como usar SMS no NetSuite para automatizar lembretes, atualiza\u00e7\u00f5es de servi\u00e7o de campo e mensagens de clientes \u2014 tudo sem programa\u00e7\u00e3o ou configura\u00e7\u00e3o complexa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-05T16:46:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/netsuite-sms-integration-automation.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1700\" \/>\n\t<meta property=\"og:image:height\" content=\"940\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/\",\"name\":\"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/netsuite-sms-integration-automation.png\",\"datePublished\":\"2026-07-05T03:00:00+00:00\",\"dateModified\":\"2026-07-05T16:46:45+00:00\",\"description\":\"Aprenda como usar SMS no NetSuite para automatizar lembretes, atualiza\u00e7\u00f5es de servi\u00e7o de campo e mensagens de clientes \u2014 tudo sem programa\u00e7\u00e3o ou configura\u00e7\u00e3o complexa.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/netsuite-sms-integration-automation.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/netsuite-sms-integration-automation.png\",\"width\":1700,\"height\":940},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/sms-automation\\\/guia-para-sms-no-netsuite\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sinch.com\\\/pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Engage Resources\",\"item\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#website\",\"url\":\"https:\\\/\\\/sinch.com\\\/pt\\\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sinch.com\\\/pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\\\/\\\/sinch.com\\\/pt\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/wearesinch\\\/\",\"https:\\\/\\\/x.com\\\/WeAreSinch\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sinch\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\\\/\\\/www.instagram.com\\\/wearesinch\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais","description":"Aprenda como usar SMS no NetSuite para automatizar lembretes, atualiza\u00e7\u00f5es de servi\u00e7o de campo e mensagens de clientes \u2014 tudo sem programa\u00e7\u00e3o ou configura\u00e7\u00e3o complexa.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/","og_locale":"pt_BR","og_type":"article","og_title":"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais","og_description":"Aprenda como usar SMS no NetSuite para automatizar lembretes, atualiza\u00e7\u00f5es de servi\u00e7o de campo e mensagens de clientes \u2014 tudo sem programa\u00e7\u00e3o ou configura\u00e7\u00e3o complexa.","og_url":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","article_modified_time":"2026-07-05T16:46:45+00:00","og_image":[{"width":1700,"height":940,"url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/netsuite-sms-integration-automation.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","twitter_misc":{"Est. tempo de leitura":"5 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/","url":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/","name":"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais","isPartOf":{"@id":"https:\/\/sinch.com\/pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/#primaryimage"},"image":{"@id":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/#primaryimage"},"thumbnailUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/netsuite-sms-integration-automation.png","datePublished":"2026-07-05T03:00:00+00:00","dateModified":"2026-07-05T16:46:45+00:00","description":"Aprenda como usar SMS no NetSuite para automatizar lembretes, atualiza\u00e7\u00f5es de servi\u00e7o de campo e mensagens de clientes \u2014 tudo sem programa\u00e7\u00e3o ou configura\u00e7\u00e3o complexa.","breadcrumb":{"@id":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/#primaryimage","url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/netsuite-sms-integration-automation.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/netsuite-sms-integration-automation.png","width":1700,"height":940},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/pt\/engage\/resources\/sms-automation\/guia-para-sms-no-netsuite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/pt\/"},{"@type":"ListItem","position":2,"name":"Engage Resources","item":"https:\/\/sinch.com\/pt\/engage\/resources\/"},{"@type":"ListItem","position":3,"name":"Um guia completo para SMS no NetSuite: Automatize mensagens de texto para lembretes, servi\u00e7os de campo e muito mais"}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/pt\/#website","url":"https:\/\/sinch.com\/pt\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/sinch.com\/pt\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/sinch.com\/pt\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/engage_resources\/196577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/engage_resources"}],"about":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/types\/engage_resources"}],"author":[{"embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/users\/70"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/media\/172677"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/media?parent=196577"}],"wp:term":[{"taxonomy":"engage_resources_category","embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/engage_resources_category?post=196577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}