{"id":201283,"date":"2026-08-10T15:26:37","date_gmt":"2026-08-10T15:26:37","guid":{"rendered":"https:\/\/sinch.com\/engage\/product-updates\/hubspot-agente-ia-help-desk-integracao\/"},"modified":"2026-08-10T15:26:37","modified_gmt":"2026-08-10T15:26:37","slug":"hubspot-agente-ia-help-desk-integracao","status":"publish","type":"engage_prod_updates","link":"https:\/\/sinch.com\/pt\/engage\/atualizacoes-de-produto\/hubspot-agente-ia-help-desk-integracao\/","title":{"rendered":"Agente de IA de Help Desk da HubSpot: o Sinch Engage agora usa a IA da HubSpot para um suporte automatizado e mais r\u00e1pido\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">O gerenciamento do suporte ao cliente por SMS e outros canais de envio de mensagens\u00a0costuma ser\u00a0manual\u00a0e\u00a0repetitivo.\u00a0Voc\u00ea sabe como \u00e9: as equipes de suporte\u00a0est\u00e3o constantemente\u00a0ocupadas respondendo a cada mensagem de texto recebida, o que leva a tempos de resposta lentos\u00a0mesmo\u00a0para\u00a0perguntas comuns.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nossa\u00a0nova\u00a0integra\u00e7\u00e3o com o Breeze Customer Agent ao vivo da HubSpot\u00a0muda isso.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agora,\u00a0usando\u00a0<a href=\"https:\/\/sinch.com\/pt\/engage\/integracoes\/hubspot\/\" target=\"_blank\" rel=\"noreferrer noopener\">nossa integra\u00e7\u00e3o com o HubSpot<\/a>, voc\u00ea pode\u00a0aproveitar\u00a0o Customer Agent de IA da HubSpot\u00a0diretamente\u00a0no\u00a0Help Desk\u00a0para\u00a0<em>automatizar seu suporte de linha de frente diretamente por SMS,\u00a0<\/em>transformando um canal demorado em um\u00a0sistema eficiente e automatizado.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta nova\u00a0atualiza\u00e7\u00e3o de produto\u00a0amplia nossa\u00a0parceria existente com a HubSpot\u00a0e\u00a0traz\u00a0mais valor \u00e0\u00a0nossa\u00a0<a href=\"https:\/\/ecosystem.hubspot.com\/marketplace\/listing\/sinch-engage-sms\" target=\"_blank\" rel=\"noreferrer noopener\">integra\u00e7\u00e3o\u00a0existente e muito bem avaliada com a HubSpot<\/a>,\u00a0ajudando\u00a0equipes ocupadas a:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Resolver instantaneamente perguntas comuns<\/strong>\u00a0nos canais\u00a0que seus\u00a0clientes realmente usam.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Liberar seus atendentes humanos<\/strong>\u00a0para se concentrarem em problemas complexos que exigem sua\u00a0experi\u00eancia.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Melhorar a satisfa\u00e7\u00e3o do cliente<\/strong>\u00a0com respostas instant\u00e2neas 24 horas por dia, 7 dias por semana, diretamente em seus telefones.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>O que h\u00e1 de\u00a0novo no\u00a0Help Desk,\u00a0desenvolvido com a\u00a0IA da HubSpot +\u00a0Sinch Engage\u00a0<\/strong>\u00a0<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Use a IA\u00a0da HubSpot para oferecer um suporte\u00a0por texto mais inteligente e ciente do contexto<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O Customer Agent de IA usa seus\u00a0dados existentes da HubSpot, incluindo o hist\u00f3rico de mensagens,\u00a0para entender o hist\u00f3rico e o contexto do cliente, fornecendo respostas personalizadas e\u00a0precisas.\u00a0Por sua vez, as d\u00favidas de seus clientes recebem\u00a0aten\u00e7\u00e3o mais rapidamente\u00a0sem supervis\u00e3o humana constante &#8211;\u00a0ainda sendo\u00a0significativas e eficazes.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No final das contas, isso\u00a0contribui\u00a0para a meta que todos n\u00f3s queremos\u00a0para\u00a0nossas opera\u00e7\u00f5es de suporte\u00a0ao cliente:\u00a0melhor\u00a0experi\u00eancia do cliente.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-1024x684.png\" alt=\"Interface de ticket de suporte do HubSpot mostrando um assistente de AI prestando orienta\u00e7\u00e3o sobre a integra\u00e7\u00e3o de marketing RCS\" class=\"wp-image-177557\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-1024x684.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-300x200.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-768x513.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot.png 1381w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Resumir conversas\u00a0para uma\u00a0transfer\u00eancia perfeita aos atendentes humanos<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nem toda d\u00favida pode ser resolvida pela IA. Para problemas complexos, a conversa pode ser perfeitamente transferida para um atendente humano dentro da HubSpot. Sua equipe obt\u00e9m um resumo completo\u00a0da intera\u00e7\u00e3o gerado por IA\u00a0para que possa intervir com contexto completo e resolver o problema \u2013 sem\u00a0perder\u00a0tempo ou fazer o cliente se repetir.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"470\" height=\"515\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/hubspot-helpdesk-ticket-summary-ai.png\" alt=\"Resumo gerado por AI para o Ticket n\u00ba 39213094764 em rela\u00e7\u00e3o \u00e0 orienta\u00e7\u00e3o sobre como adicionar RCS em campanhas de marketing do HubSpot\" class=\"wp-image-177433\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/hubspot-helpdesk-ticket-summary-ai.png 470w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/hubspot-helpdesk-ticket-summary-ai-274x300.png 274w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Como funciona: comece em 3 passos simples<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode ativar esse recurso por meio de um fluxo\u00a0simples de autoatendimento\u00a0diretamente em sua inst\u00e2ncia da HubSpot:\u00a0<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Crie um Customer Agent:\u00a0Em seu Service Hub da HubSpot, crie um novo\u00a0Customer Agent de\u00a0IA\u00a0ou selecione um j\u00e1 existente. Configure sua base de conhecimento (como o seu site de suporte) e defina seus objetivos.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Conecte o canal do Sinch Engage:\u00a0Acesse as configura\u00e7\u00f5es de &#8220;Implanta\u00e7\u00e3o e canais&#8221; do agente. Selecione &#8220;Sinch Engage&#8221; na lista de canais e siga as instru\u00e7\u00f5es para autenticar sua conta.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>V\u00e1 ao ar:\u00a0Uma vez conectada, a integra\u00e7\u00e3o estar\u00e1 ativa. Qualquer mensagem de entrada para o n\u00famero designado do Sinch Engage agora acionar\u00e1 automaticamente o Customer Agent da HubSpot para lidar com a conversa.\u00a0<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Aqui est\u00e1\u00a0um breve passo a passo de alto n\u00edvel da nossa\u00a0integra\u00e7\u00e3o de Agente de IA\u00a0do Help Desk\u00a0em a\u00e7\u00e3o. Neste exemplo,\u00a0fornecemos \u00e0\u00a0IA a documenta\u00e7\u00e3o do nosso site de suporte\u00a0como sua base de conhecimento\u00a0durante a configura\u00e7\u00e3o. Voc\u00ea pode ver como ela fornece rapidamente um Resumo do Ticket e gerencia o ticket de entrada do cliente do in\u00edcio ao fim.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/HubSpot-Breeze-Agent-in-HelpDesk-by-Sinch-Engage.gif\" alt=\"Interface do Help Desk do HubSpot mostrando uma lista de tickets abertos no canal da Sinch\" class=\"wp-image-177453\" style=\"width:1096px;height:auto\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Por que usar nosso Agente de IA de Help Desk para suporte ao cliente?\u00a0<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para equipes\u00a0que usam a HubSpot para suporte por texto, esta atualiza\u00e7\u00e3o melhorar\u00e1 drasticamente as suas opera\u00e7\u00f5es com\u00a0muito\u00a0pouco\u00a0esfor\u00e7o\u00a0adicional. Isso conecta a\u00a0j\u00e1 poderosa integra\u00e7\u00e3o\u00a0do Sinch Engage\u00a0diretamente \u00e0 IA da HubSpot, fornecendo a voc\u00ea um conjunto poderoso de recursos para:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fornecer\u00a0suporte\u00a0direto, inteligente e mais r\u00e1pido:<\/strong>\u00a0Os clientes entram em contato via SMS, e o agente de IA responde no mesmo canal\u00a0\u2013\u00a0nenhum aplicativo\u00a0\u00e9 necess\u00e1rio. Isso permite resolu\u00e7\u00f5es imediatas diretamente em seu app de mensagens nativo.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Aprender em\u00a0tempo real:<\/strong>\u00a0O Sinch Engage fornece dados de envio de mensagens ao vivo para a IA da HubSpot, o Breeze, permitindo que o agente aprenda com as conversas atuais e forne\u00e7a respostas relevantes e inteligentes.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unificar\u00a0conversas:<\/strong>\u00a0Todas as mensagens, sejam da IA ou de um atendente humano, s\u00e3o combinadas em uma \u00fanica conversa unificada.\u00a0Isso d\u00e1 \u00e0 sua equipe uma vis\u00e3o completa de cada intera\u00e7\u00e3o com o cliente.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pronto para come\u00e7ar?<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aproveite ao m\u00e1ximo este novo lan\u00e7amento com estes recursos \u00fateis:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Encontre orienta\u00e7\u00f5es passo a passo\u00a0sobre <a href=\"https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/14920932165391-HubSpot-Add-HubSpot-AI-Customer-Agent-to-Sinch-Channel-help-desk\">o uso desta\u00a0integra\u00e7\u00e3o de IA do Help Desk da HubSpot<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ainda n\u00e3o \u00e9 um cliente Sinch Engage?\u00a0<a href=\"https:\/\/sinch.com\/pt\/engage\/agendar-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fale com nossa equipe<\/a>\u00a0para saber como voc\u00ea pode come\u00e7ar a automatizar o seu suporte\u00a0e a melhorar\u00a0a sua comunica\u00e7\u00e3o com o cliente\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Descubra mais\u00a0<a href=\"https:\/\/sinch.com\/engage\/resources\/hubspot\/\" target=\"_blank\" rel=\"noreferrer noopener\">recursos de\u00a0envio de mensagens de texto da HubSpot<\/a>\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>O gerenciamento do suporte ao cliente por SMS e outros canais de envio de mensagens\u00a0costuma ser\u00a0manual\u00a0e\u00a0repetitivo.\u00a0Voc\u00ea sabe como \u00e9: as equipes de suporte\u00a0est\u00e3o constantemente\u00a0ocupadas respondendo a cada mensagem de texto recebida, o que leva a tempos de resposta lentos\u00a0mesmo\u00a0para\u00a0perguntas comuns.\u00a0 Nossa\u00a0nova\u00a0integra\u00e7\u00e3o com o Breeze Customer Agent ao vivo da HubSpot\u00a0muda isso.\u00a0\u00a0 Agora,\u00a0usando\u00a0nossa integra\u00e7\u00e3o com o [&hellip;]<\/p>\n","protected":false},"author":70,"featured_media":177420,"template":"","meta":{"_acf_changed":false},"class_list":["post-201283","engage_prod_updates","type-engage_prod_updates","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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