{"id":199886,"date":"2026-08-02T15:13:01","date_gmt":"2026-08-02T15:13:01","guid":{"rendered":"https:\/\/sinch.com\/engage\/customer-stories\/ideatek-2\/"},"modified":"2026-08-03T02:45:38","modified_gmt":"2026-08-03T02:45:38","slug":"ideatek","status":"publish","type":"engage_cust_stories","link":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/ideatek\/","title":{"rendered":"A IdeaTek usa SMS para conectar comunidades do Kansas e expandir o acesso \u00e0 internet"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A IdeaTek \u00e9 um provedor de servi\u00e7os de internet com sede no Kansas e com uma miss\u00e3o: expandir o acesso \u00e0 internet de banda larga para \u00e1reas rurais do estado. \u00c9 um objetivo valioso \u2014 e enorme \u2014, considerando que 1 milh\u00e3o de habitantes do Kansas vivem em regi\u00f5es sem servi\u00e7o de internet confi\u00e1vel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Alcan\u00e7ar novos clientes.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para expandir seus servi\u00e7os para \u00e1reas rurais carentes, a IdeaTek precisava alcan\u00e7ar clientes em potencial nessas \u00e1reas \u2014 antes que as empresas de telecomunica\u00e7\u00f5es maiores o fizessem. Paralelamente, eles precisavam de uma maneira de rastrear mensagens de texto automatizadas para os clientes existentes e interagir com as respostas das mensagens, para garantir que seus clientes duramente conquistados continuassem satisfeitos e fi\u00e9is.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mensagens f\u00e1ceis e personalizadas.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A IdeaTek n\u00e3o era alheia ao SMS \u2014 de fato, a empresa j\u00e1 havia vendido servi\u00e7os de SMS para neg\u00f3cios, ent\u00e3o eles sabiam o que procurar. <a href=\"https:\/\/sinch.com\/pt\/engage\/integracoes\/zoho-crm\/\">O SMS da Sinch Engage para o Zoho CRM<\/a> resolveu os problemas de conscientiza\u00e7\u00e3o e comunica\u00e7\u00e3o da IdeaTek, permitindo que a empresa alcan\u00e7asse facilmente os residentes em v\u00e1rios pontos de contato.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para gerar neg\u00f3cios, a IdeaTek envia mensagens personalizadas com atualiza\u00e7\u00f5es sobre novos locais com servi\u00e7os dispon\u00edveis, enquanto tamb\u00e9m promove seu atendimento ao cliente local e a isen\u00e7\u00e3o de contratos. Para os clientes atuais, a IdeaTek usa SMS para lembretes de chamadas de servi\u00e7o futuras e para solucionar problemas. E por causa da <a href=\"https:\/\/sinch.com\/pt\/engage\/integracoes\/zoho-crm\/\">integra\u00e7\u00e3o com a Zoho<\/a>, \u00e9 f\u00e1cil para a equipe acompanhar tudo de um s\u00f3 lugar. A adi\u00e7\u00e3o da integra\u00e7\u00e3o da Zoho com a Sinch Engage permitiu que 89 cidades fossem alcan\u00e7adas com a ajuda de SMS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A IdeaTek at\u00e9 integrou o SMS ao seu sistema telef\u00f4nico de Unidade de Resposta Aud\u00edvel (URA), enviando aos chamadores um link por texto para realizar certas a\u00e7\u00f5es, como pagar a fatura em vez de esperar para falar com um representante. Isso permite mais visibilidade dessas mensagens de texto e uma redu\u00e7\u00e3o nas chamadas telef\u00f4nicas recebidas para atendimento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Processos simplificados, clientes mais satisfeitos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Em parte devido \u00e0 parceria com a Sinch Engage, a IdeaTek est\u00e1 dando passos largos em dire\u00e7\u00e3o ao seu objetivo final: levar a liberdade da internet para a zona rural do Kansas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os lembretes por SMS melhoraram o engajamento do cliente e simplificaram o suporte, conquistando f\u00e3s entre os clientes e os representantes de vendas. Na verdade, a IdeaTek ficou t\u00e3o satisfeita com a Sinch Engage que converteu todos os antigos clientes de SMS da empresa para a Sinch Engage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O que vem a seguir?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A IdeaTek planeja continuar trabalhando com o <a href=\"https:\/\/sinch.com\/pt\/engage\/integracoes\/zoho-crm\/\">SMS da Sinch Engage para o Zoho CRM<\/a> e planeja come\u00e7ar a us\u00e1-lo para enviar mensagens de acompanhamento aos destinat\u00e1rios de e-mail, para uma nutri\u00e7\u00e3o e engajamento do cliente ainda maiores. No momento, a IdeaTek tem 5 casos de uso para a Sinch Engage, com mais planejados para dar suporte \u00e0 expans\u00e3o do acesso \u00e0 internet no estado.<\/p>\n","protected":false},"author":19,"featured_media":167215,"template":"","meta":{"_acf_changed":true},"customer_stories_industry":[112],"customer_stories_products":[647],"class_list":["post-199886","engage_cust_stories","type-engage_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-telecom","customer_stories_products-engage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A IdeaTek expande o acesso \u00e0 internet no Kansas com SMS | Sinch Engage<\/title>\n<meta name=\"description\" content=\"A IdeaTek usa a Sinch Engage para SMS para alcan\u00e7ar comunidades rurais do Kansas e aumentar sua base de clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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