{"id":199871,"date":"2026-08-02T02:50:24","date_gmt":"2026-08-02T02:50:24","guid":{"rendered":"https:\/\/sinch.com\/engage\/customer-stories\/port-networks-2\/"},"modified":"2026-08-02T02:50:24","modified_gmt":"2026-08-02T02:50:24","slug":"port-networks","status":"publish","type":"engage_cust_stories","link":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/","title":{"rendered":"A Port Networks reduz o tempo de suporte ao cliente pela metade com a integra\u00e7\u00e3o de SMS do NetSuite."},"content":{"rendered":"\n

A Port Networks \u00e9 um provedor local de servi\u00e7os de internet sediado em Baltimore, Maryland. Eles fornecem internet r\u00e1pida e confi\u00e1vel para resid\u00eancias, empresas, im\u00f3veis para loca\u00e7\u00e3o de temporada, resorts e marinas na comunidade ao redor. Eles se diferenciam de seus concorrentes oferecendo um excelente atendimento ao cliente a \u00f3timos pre\u00e7os, sem os contratos, taxas e altos aumentos de pre\u00e7o. O suporte ao cliente da Port Networks \u00e9 realizado por uma equipe de t\u00e9cnicos locais que vivem e trabalham na regi\u00e3o. Com interrup\u00e7\u00f5es, problemas de agendamento e o crescimento da demanda, a empresa precisava de uma maneira mais r\u00e1pida de se comunicar do que liga\u00e7\u00f5es telef\u00f4nicas ou e-mail.<\/p>\n\n\n\n

\u201cFoi quando percebi que uma parcela significativa de nossos clientes preferiria se comunicar conosco por SMS. E percebi que era mais f\u00e1cil, mais barato e muito mais r\u00e1pido do que usar telefone ou e-mail\u201d, disse Hugh Bethell da Port Networks.<\/p>\n\n\n\n

A Port Networks buscava uma solu\u00e7\u00e3o que se integrasse facilmente \u00e0s suas ferramentas existentes do NetSuite. Dessa forma, eles continuariam a ter contexto e detalhes sobre cada cliente sempre que quisessem enviar ou receber comunica\u00e7\u00f5es por SMS.<\/p>\n\n\n\n

Inicialmente, eles tentaram usar os recursos integrados de SMS de uma solu\u00e7\u00e3o integrada de envio de mensagens que fornecia seu servi\u00e7o de VOIP. No entanto, rapidamente ficou claro que isso n\u00e3o atenderia \u00e0s suas necessidades crescentes.<\/p>\n\n\n\n

Reduzindo o tempo de suporte pela metade<\/h2>\n\n\n\n

Antes do SMS, as interrup\u00e7\u00f5es significavam de 5 a 10 minutos de tempo de suporte t\u00e9cnico por cliente. Agora, com a Integra\u00e7\u00e3o de SMS do NetSuite<\/a> do Sinch Engage, Hugh pode enviar um alerta em lote para notificar instantaneamente todos os clientes afetados. Em vez de esperar que os clientes liguem quando h\u00e1 uma interrup\u00e7\u00e3o na rede, a Port Networks agora pode executar uma consulta no NetSuite para ver os detalhes de configura\u00e7\u00e3o contendo quais clientes podem ser afetados. As equipes de suporte podem notificar proativamente esses clientes sobre o problema e fornecer detalhes assim que ele for resolvido.<\/p>\n\n\n\n

\u201cAntes de adicionarmos o suporte por SMS \u00e0 nossa conta do NetSuite, uma interrup\u00e7\u00e3o na rede significava de 5 a 10 minutos de tempo t\u00e9cnico de suporte para cada cliente afetado. Usando o envio de mensagens de texto do Sinch Engage para o NetSuite, posso enviar um alerta de SMS em lote, evitando essas liga\u00e7\u00f5es e garantindo aos nossos clientes que a situa\u00e7\u00e3o est\u00e1 sob controle. Em vez de reclama\u00e7\u00f5es, recebo agradecimentos!\u201d Disse Hugh.<\/p>\n\n\n\n

Como resultado, o tempo de suporte ao cliente foi reduzido pela metade e a experi\u00eancia do cliente \u00e9 mais forte, economizando tempo e dinheiro da Port Networks.<\/p>\n\n\n\n

\u201cClima, tr\u00e2nsito, problemas inesperados com equipamentos \u2013 costum\u00e1vamos desperdi\u00e7ar horas por dia reagendando nossos t\u00e9cnicos de campo usando chamadas de voz e e-mails. Agora, com o envio de mensagens de texto a partir do NetSuite como nosso canal de comunica\u00e7\u00e3o padr\u00e3o, obtemos respostas quase instant\u00e2neas dos clientes. Isso se traduz em mais visitas t\u00e9cnicas por dia e um custo por visita 30% menor\u201d, explicou Hugh.<\/p>\n\n\n\n

Ao migrar para o SMS, clientes e t\u00e9cnicos de campo agora t\u00eam comunica\u00e7\u00f5es mais f\u00e1ceis e n\u00e3o precisam perder tempo com reagendamentos complicados.<\/p>\n\n\n\n

Um novo padr\u00e3o para a comunica\u00e7\u00e3o com o cliente<\/h2>\n\n\n\n

Os benef\u00edcios do SMS v\u00e3o al\u00e9m da economia de tempo. Os clientes agora recebem atualiza\u00e7\u00f5es r\u00e1pidas e claras, e a empresa opera com maior efici\u00eancia.<\/p>\n\n\n\n

\u201cA solu\u00e7\u00e3o Sinch Engage simplificou nosso processo de suporte e como agendamos\/reagendamos nossas visitas de servi\u00e7o de campo, e se fizesse apenas isso j\u00e1 seria \u00f3timo, mas ficou claro para n\u00f3s que pode fazer muito mais\u201d, disse Hugh.<\/p>\n\n\n\n

Com Integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite<\/a>, a Port Networks construiu um sistema de comunica\u00e7\u00e3o moderno que mant\u00e9m os clientes informados e satisfeitos.<\/p>\n","protected":false},"author":19,"featured_media":166910,"template":"","meta":{"_acf_changed":true},"customer_stories_industry":[112],"customer_stories_products":[],"class_list":["post-199871","engage_cust_stories","type-engage_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-telecom"],"acf":[],"yoast_head":"\nPort Networks reduz o tempo de suporte com o SMS do NetSuite | Sinch Engage<\/title>\n<meta name=\"description\" content=\"A Port Networks usa a integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite para reduzir o tempo de suporte pela metade, diminuir os custos em 30% e fornecer comunica\u00e7\u00f5es com o cliente mais r\u00e1pidas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Port Networks reduz o tempo de suporte com o SMS do NetSuite | Sinch Engage\" \/>\n<meta property=\"og:description\" content=\"A Port Networks usa a integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite para reduzir o tempo de suporte pela metade, diminuir os custos em 30% e fornecer comunica\u00e7\u00f5es com o cliente mais r\u00e1pidas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Customer-Port-Network.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"496\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/\",\"name\":\"Port Networks reduz o tempo de suporte com o SMS do NetSuite | Sinch Engage\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/SI-Customer-Port-Network.png\",\"datePublished\":\"2026-08-02T02:50:24+00:00\",\"description\":\"A Port Networks usa a integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite para reduzir o tempo de suporte pela metade, diminuir os custos em 30% e fornecer comunica\u00e7\u00f5es com o cliente mais r\u00e1pidas.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/SI-Customer-Port-Network.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/SI-Customer-Port-Network.png\",\"width\":800,\"height\":496},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/port-networks\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sinch.com\\\/pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Engage Customer Stories\",\"item\":\"https:\\\/\\\/sinch.com\\\/pt\\\/engage\\\/cases-de-clientes\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"A Port Networks reduz o tempo de suporte ao cliente pela metade com a integra\u00e7\u00e3o de SMS do NetSuite.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#website\",\"url\":\"https:\\\/\\\/sinch.com\\\/pt\\\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video & Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sinch.com\\\/pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\\\/\\\/sinch.com\\\/pt\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/pt\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/wearesinch\\\/\",\"https:\\\/\\\/x.com\\\/WeAreSinch\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sinch\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\\\/\\\/www.instagram.com\\\/wearesinch\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Port Networks reduz o tempo de suporte com o SMS do NetSuite | Sinch Engage","description":"A Port Networks usa a integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite para reduzir o tempo de suporte pela metade, diminuir os custos em 30% e fornecer comunica\u00e7\u00f5es com o cliente mais r\u00e1pidas.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/","og_locale":"pt_BR","og_type":"article","og_title":"Port Networks reduz o tempo de suporte com o SMS do NetSuite | Sinch Engage","og_description":"A Port Networks usa a integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite para reduzir o tempo de suporte pela metade, diminuir os custos em 30% e fornecer comunica\u00e7\u00f5es com o cliente mais r\u00e1pidas.","og_url":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","og_image":[{"width":800,"height":496,"url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Customer-Port-Network.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","twitter_misc":{"Est. tempo de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/","url":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/","name":"Port Networks reduz o tempo de suporte com o SMS do NetSuite | Sinch Engage","isPartOf":{"@id":"https:\/\/sinch.com\/pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/#primaryimage"},"image":{"@id":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/#primaryimage"},"thumbnailUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Customer-Port-Network.png","datePublished":"2026-08-02T02:50:24+00:00","description":"A Port Networks usa a integra\u00e7\u00e3o de SMS do Sinch Engage com o NetSuite para reduzir o tempo de suporte pela metade, diminuir os custos em 30% e fornecer comunica\u00e7\u00f5es com o cliente mais r\u00e1pidas.","breadcrumb":{"@id":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/#primaryimage","url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Customer-Port-Network.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Customer-Port-Network.png","width":800,"height":496},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/port-networks\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/pt\/"},{"@type":"ListItem","position":2,"name":"Engage Customer Stories","item":"https:\/\/sinch.com\/pt\/engage\/cases-de-clientes\/"},{"@type":"ListItem","position":3,"name":"A Port Networks reduz o tempo de suporte ao cliente pela metade com a integra\u00e7\u00e3o de SMS do NetSuite."}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/pt\/#website","url":"https:\/\/sinch.com\/pt\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video & Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/sinch.com\/pt\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/sinch.com\/pt\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/engage_cust_stories\/199871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/engage_cust_stories"}],"about":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/types\/engage_cust_stories"}],"author":[{"embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/users\/19"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/media\/166910"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/media?parent=199871"}],"wp:term":[{"taxonomy":"customer_stories_industry","embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/customer_stories_industry?post=199871"},{"taxonomy":"customer_stories_products","embeddable":true,"href":"https:\/\/sinch.com\/pt\/wp-json\/wp\/v2\/customer_stories_products?post=199871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}