{"id":36866,"date":"2022-01-12T15:24:00","date_gmt":"2022-01-12T15:24:00","guid":{"rendered":"https:\/\/sinchcomdev.local\/blog\/isg-reconhece-sinch-chatlayer\/"},"modified":"2025-02-27T12:54:39","modified_gmt":"2025-02-27T12:54:39","slug":"isg-reconhece-sinch-chatlayer","status":"publish","type":"blog","link":"https:\/\/sinch.com\/pt\/blog\/isg-reconhece-sinch-chatlayer\/","title":{"rendered":"Relat\u00f3rio ISG Provider Lens\u2122 reconhece Sinch Chatlayer ao lado de Google, IBM e Microsoft"},"content":{"rendered":"\n

Num momento onde a seguran\u00e7a digital nunca ficou t\u00e3o importante para sociedade brasileira e a Automa\u00e7\u00e3o Inteligente est\u00e1 em forte crescimento no pa\u00eds, a Sinch Chatlayer \u00e9 reconhecida por suas solu\u00e7\u00f5es em IA Conversacional no estudo ISG Provider Lens\u2122 Intelligent Automation \u2013 Solutions and Services Brazil 2021<\/strong><\/em> ao lado de Google, IBM e Microsoft. O posicionamento no estudo representa um marco e voto de confian\u00e7a important\u00edssimo para a Sinch Chatlayer no Brasil – que tem o segundo maior mercado com relac\u0327a\u0303o ao nu\u0301mero de bots implementados e transac\u0327o\u0303es processadas por meio deles no mundo. Segundo a pesquisa da ISG, a Sinch Chatlayer, que \u00e9 uma subsidi\u00e1ria da Sinch – l\u00edder mundial em comunica\u00e7\u00f5es em nuvem -, foi escolhida como Rising Star no ISG Provider Lens\u2122 e \u00e9 destacada pelas suas solu\u00e7\u00f5es de IA Conversacional por “oferecer funcionalidades essenciais para uso empresarial. Um exemplo e\u0301 a criptografia total de todos os dados armazenados por motivos de seguranc\u0327a”. De acordo com o relat\u00f3rio emitido pela ISG, a Sinch est\u00e1 caminhando para andar lado a lado de big techs como Google, IBM e Microsoft, que configuram entre as \u2018Leaders\u2019 do estudo. \u201cEste pr\u00eamio de Rising Star \u00e9 concedido apenas a fornecedores ou prestadores de servi\u00e7os que fizeram um progresso significativo em dire\u00e7\u00e3o a suas metas nos \u00faltimos 12 meses e devem alcan\u00e7ar o quadrante Leader nos pr\u00f3ximos 12-24 meses, devido ao seu impacto acima da m\u00e9dia e for\u00e7a para inova\u00e7\u00e3o,\u201d disse ISG no seu relat\u00f3rio sobre o mercado brasileiro. A Sinch Chatlayer tamb\u00e9m se destaca pelo suporte em 125 idiomas prontos para uso e exclusivos algoritmos de IA e NLP desenvolvidos e mantidos por uma equipe dedicada de pesquisadores, entre outros. “Sinch Chatlayer (Rising Star) oferece uma interessante soluc\u0327a\u0303o de IA Conversacional. Pela aquisic\u0327a\u0303o da Sinch, a Sinch Chatlayer tera\u0301 acesso a uma enorme carteira de clientes,” complementa a ISG Para Eduardo Henrique, Chief Business Development Officer da Sinch, fazer da Sinch Chatlayer uma Rising Star refor\u00e7a todo o trabalho que vem sendo feito nos \u00faltimos dois anos, ap\u00f3s a fus\u00e3o das empresas. \u201cEssa uni\u00e3o fortaleceu significativamente o nosso potencial tecnol\u00f3gico, agregando novos recursos de intelig\u00eancia artificial e seguran\u00e7a, promovendo solu\u00e7\u00f5es ainda mais completas para os nossos clientes.\u201d Vale destacar que a Sinch Chatlayer oferece solu\u00e7\u00f5es de IA conversacional customizadas para seus clientes. \u201cReconhecemos que seguran\u00e7a digital \u00e9 um problema nacional e a Sinch preza por essa seguran\u00e7a durante toda a intera\u00e7\u00e3o cliente\/empresa. Esse \u00e9 um ponto primordial para n\u00f3s e nos destaca no mercado\u201d, acrescenta Eduardo. <\/p>\n\n\n\n

CEN\u00c1RIO BRASILEIRO DE IA CONVERSACIONAL: SIRI, ALEXA E CORTANA<\/strong><\/h2>\n\n\n\n

“A inclusa\u0303o de interfaces de usua\u0301rio baseadas em voz (VUI) como Siri, Alexa e Cortana em smartphones e aplicac\u0327o\u0303es dome\u0301sticas aumentou a aceitac\u0327a\u0303o de humanos conversando com ma\u0301quinas. Sua adoc\u0327a\u0303o e\u0301 mais intensa no Brasil em comparac\u0327a\u0303o com outras regio\u0303es, acelerando o desenvolvimento de cena\u0301rios de conversac\u0327a\u0303o homem-ma\u0301quina cada vez mais complexos. Para lidar com conversac\u0327o\u0303es mais complexas, exige o uso de IA avanc\u0327ada, onde se combina IA, aprendizado de ma\u0301quina e entendimento de linguagem natural\/processamento de linguagem natural (NLU\/NLP). No Brasil, a intelige\u0302ncia conversacional com base em IA e\u0301 fortemente implementada em chatbots de servic\u0327os de Contactcenters, agentes virtuais e assistentes de voz. E novos casos de uso esta\u0303o constantemente surgindo, por exemplo, intelige\u0302ncia conversacional aumentada, combinando texto e, tratamento de voz, biometria vocal para autenticac\u0327a\u0303o e tambe\u0301m aplicac\u0327o\u0303es mais amplas para o setor de sau\u0301de,” explica ISG. A pesquisa ISG Provider Lens\u2122 Intelligent Automation \u2013 Solutions and Services Brazil 2021<\/em> \u00e9 promovida pela ISG (Information Services Group), empresa global l\u00edder em consultoria e pesquisa de tecnologia, analisa os principais fornecedores e provedores de servi\u00e7os de software do mercado brasileiro e inclui diversos quadrantes abrangendo o espectro de solu\u00e7\u00f5es e servi\u00e7os exigidos por um cliente empresarial. Acesse o relat\u00f3rio completo aqui!<\/p>\n","protected":false},"author":39,"featured_media":36867,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"blog_category":[],"class_list":["post-36866","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nISG Reconhece Sinch e Chatlayer | Sinch<\/title>\n<meta name=\"description\" content=\"A empresa foi reconhecida na categoria Rising Star no relat\u00f3rio da ISG\u00a0pelo destaque nas solu\u00e7\u00f5es de IA Conversacional\u00a0para uso empresarial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/pt\/blog\/isg-reconhece-sinch-chatlayer\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISG Reconhece Sinch e Chatlayer | Sinch\" \/>\n<meta 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