{"id":185632,"date":"2026-05-13T05:25:34","date_gmt":"2026-05-13T05:25:34","guid":{"rendered":"https:\/\/sinch.com\/?post_type=blog&#038;p=185632"},"modified":"2026-05-13T06:18:33","modified_gmt":"2026-05-13T06:18:33","slug":"entregabilidade-de-email-marketing-de-quem-e-essa-responsabilidade-afinal","status":"publish","type":"blog","link":"https:\/\/sinch.com\/pt\/blog\/entregabilidade-de-email-marketing-de-quem-e-essa-responsabilidade-afinal\/","title":{"rendered":"Entregabilidade\u00a0de\u00a0email\u00a0marketing: De quem \u00e9 essa responsabilidade, afinal?"},"content":{"rendered":"\n<p>De quem \u00e9 a fun\u00e7\u00e3o de garantir que suas mensagens fujam da caixa de spam e cheguem direitinho na caixa de entrada? Descubra como profissionais de marketing e especialistas t\u00e9cnicos podem unir for\u00e7as para garantir a melhor&nbsp;entregabilidade, ao mesmo tempo em que impulsionam o ROI do e-mail.<\/p>\n\n\n\n<p>O seu neg\u00f3cio depende da capacidade de se conectar com as pessoas por e-mail. Isso vale tanto para mensagens transacionais quanto para campanhas promocionais. Mas quem \u00e9, no fim das contas, o grande respons\u00e1vel por garantir que essas mensagens alcancem a caixa de entrada para que voc\u00ea maximize o ROI do seu e-mail?<\/p>\n\n\n\n<p><strong>A verdade nua e crua \u00e9 que a&nbsp;entregabilidade&nbsp;do e-mail marketing depende das habilidades e do conhecimento tanto das equipes t\u00e9cnicas quanto do time de marketing.<\/strong>&nbsp;Cada grupo tem um papel espec\u00edfico e fundamental para garantir que a mensagem caia no lugar certo.<\/p>\n\n\n\n<p>Dados recentes do relat\u00f3rio&nbsp;State&nbsp;of&nbsp;email&nbsp;deliverability&nbsp;2025 da&nbsp;Sinch&nbsp;Mailgun&nbsp;destacam onde as empresas precisam focar para melhorar a&nbsp;entregabilidade. Vamos destrinchar essas responsabilidades para ajudar a sua empresa a otimizar o programa de e-mails.<\/p>\n\n\n\r\n    <nav data-content-type=\"longform\" class=\"toc-block longform-spacings px-5 py-6 px-md-6 px-lg-7 py-md-7 bg-light fs-sm rounded-lg\" aria-labelledby=\"toc-title-9550\"><p class=\"h5 m-0\" id=\"toc-title-9550\">Tabela de conte\u00fado<\/p><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">01<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#quem-esta-cuidando-da-entregabilidade\">Quem est\u00e1 cuidando da entregabilidade?<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">02<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#fatores-tecnicos-de-entregabilidade\">Fatores t\u00e9cnicos de entregabilidade<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_1-infraestrutura-de-e-mail\">1.Infraestrutura de e-mail<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_2-autenticacao-de-e-mail\">2.Autentica\u00e7\u00e3o de e-mail<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_3-monitoramento-de-blocklists-e-bounces\">3. Monitoramento de blocklistsebounces<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">03<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#fatores-de-entregabilidade-de-e-mail-marketing\">Fatores de entregabilidadede e-mail marketing<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_1-construcao-e-higienizacao-de-listas\">1.Constru\u00e7\u00e3o ehigieniza\u00e7\u00e3o de listas<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_2-engajamento-de-e-mail\">2. Engajamento de e-mail<\/a><a class=\"scrollme link-body-color\" href=\"#anchor_3-monitoramento-das-metricas-de-e-mail-marketing\">3. Monitoramento das m\u00e9tricas de e-mail marketing<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">04<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#trabalhando-juntos-na-entregabilidade\">Trabalhando juntos na entregabilidade<\/a><a class=\"scrollme link-body-color\" href=\"#como-compartilhamos-conhecimento-e-insights\">Como compartilhamos conhecimento e insights?<\/a><a class=\"scrollme link-body-color\" href=\"#como-encontramos-as-ferramentas-certas\">Como encontramos as ferramentas certas?<\/a><a class=\"scrollme link-body-color\" href=\"#como-pedir-reforcos-expertise-externa\">Como pedir refor\u00e7os (expertise externa)?<\/a><\/div><\/div><\/nav>\n\n\n<h2 class=\"wp-block-heading\"><strong>Quem est\u00e1 cuidando da entregabilidade?<\/strong><\/h2>\n\n\n\n<p>Entrevistamos mais de 1.100 remetentes de e-mail para descobrir como eles lidam com a&nbsp;entregabilidade. Quando perguntamos quem na empresa cuida disso, foi isso que descobrimos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;31,7% disseram que equipes t\u00e9cnicas, como a de TI, s\u00e3o respons\u00e1veis pela&nbsp;entregabilidade.<\/li>\n\n\n\n<li>16,8% disseram que o time de marketing assume a bronca.<\/li>\n\n\n\n<li>21% disseram que \u00e9 uma for\u00e7a-tarefa combinada entre TI e marketing.<\/li>\n<\/ul>\n\n\n\n<p>Outros 12% t\u00eam especialistas&nbsp;in-house&nbsp;dedicados \u00e0&nbsp;entregabilidade, enquanto pouco menos de 3% trabalham com consultores externos. 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O esfor\u00e7o conjunto desses times tem impacto direto para definir se voc\u00ea cai na caixa de entrada, vai parar no lixo eletr\u00f4nico ou tem suas mensagens bloqueadas.<\/p>\n\n\n\n<p>As equipes t\u00e9cnicas podem incluir engenheiros de software desenvolvendo aplica\u00e7\u00f5es de disparo ou profissionais de infraestrutura e TI, como administradores de redes e sistemas. Eles geralmente fornecem uma funda\u00e7\u00e3o s\u00f3lida para o envio de e-mails, al\u00e9m de supervisionar aspectos de ciberseguran\u00e7a e compliance. Ao mesmo tempo, as atividades di\u00e1rias dos profissionais de marketing (como voc\u00ea) tamb\u00e9m afetam a&nbsp;entregabilidade&nbsp;\u2014 desde a constru\u00e7\u00e3o e higieniza\u00e7\u00e3o de listas at\u00e9 o aumento do engajamento dos leads e assinantes.<\/p>\n\n\n\n<p>Como o diagrama de&nbsp;Venn&nbsp;abaixo (presente no post original) ilustra, existem \u00e1reas em que as duas disciplinas se cruzam. Por exemplo, tanto a TI quanto o Marketing t\u00eam um papel a desempenhar na prote\u00e7\u00e3o da reputa\u00e7\u00e3o do remetente (sender&nbsp;reputation).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"924\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-EMAIL-DELIVERABILITY-RESPONSIBILITIES-IMAGE-1024x924.png\" alt=\"\" class=\"wp-image-185665\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-EMAIL-DELIVERABILITY-RESPONSIBILITIES-IMAGE-1024x924.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-EMAIL-DELIVERABILITY-RESPONSIBILITIES-IMAGE-300x271.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-EMAIL-DELIVERABILITY-RESPONSIBILITIES-IMAGE-768x693.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-EMAIL-DELIVERABILITY-RESPONSIBILITIES-IMAGE-1536x1386.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-EMAIL-DELIVERABILITY-RESPONSIBILITIES-IMAGE.png 1678w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A seguir, vamos dar uma olhada em como algumas dessas responsabilidades chave impactam a&nbsp;entregabilidade.<\/p>\n\n\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p class=\"mb-0\">Descubra mais sobre como proteger a reputa\u00e7\u00e3o do seu remetente no Cap\u00edtulo 5 do State of email deliverability 2025.  <\/p><\/div>\r\n    <\/div>\r\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fatores t\u00e9cnicos de entregabilidade<\/strong><\/h2>\n\n\n\n<p>Sem&nbsp;a galera&nbsp;na sua empresa que cuida dos bastidores t\u00e9cnicos da&nbsp;entregabilidade, suas mensagens sequer sairiam da caixa de sa\u00edda. Seja uma confirma\u00e7\u00e3o de pedido ou uma super campanha de marketing, antes de qualquer disparo, voc\u00ea precisa garantir que estes fatores t\u00e9cnicos estejam alinhados:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1.&nbsp;Infraestrutura de e-mail<\/strong><\/h3>\n\n\n\n<p>A infraestrutura inclui os servidores que enviam e recebem mensagens, os endere\u00e7os de IP usados para disparar os e-mails, o dom\u00ednio da sua empresa, bem como os subdom\u00ednios usados para o envio.<\/p>\n\n\n\n<p>Quando o assunto \u00e9 e-mail de sa\u00edda (outbound), os remetentes precisam fazer escolhas importantes sobre os&nbsp;IPs: se o IP \u00e9 baseado em nuvem (cloud-based) ou local (on-premises), e se \u00e9 um endere\u00e7o de IP compartilhado ou dedicado.<\/p>\n\n\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p class=\"mb-0\">Com um IP compartilhado, as pr\u00e1ticas de outros remetentes podem impactar a reputa\u00e7\u00e3o e a entregabilidade do seu dom\u00ednio. J\u00e1 em um IP dedicado, a empresa \u00e9 a \u00fanica respons\u00e1vel pela sua reputa\u00e7\u00e3o e por qualquer BO de entregabilidade que aparecer. Saiba mais sobre IPs compartilhados vs. Dedicados.<\/p><\/div>\r\n    <\/div>\r\n\n\n\n<p>Sem grandes surpresas, a pesquisa da&nbsp;Sinch&nbsp;Mailgun&nbsp;descobriu que a infraestrutura de e-mail baseada em nuvem \u00e9, de longe, a mais comum. Embora ainda existam grandes corpora\u00e7\u00f5es com servidores locais, a maioria migrou para a nuvem para ganhar efici\u00eancia e seguran\u00e7a. Para remetentes menores, a nuvem tamb\u00e9m \u00e9 muito mais vi\u00e1vel financeiramente.<\/p>\n\n\n\n<p>Nossa pesquisa mostra que 30% dos remetentes utilizam nuvem com IP compartilhado, enquanto mais de 22% est\u00e3o na nuvem, mas com IP dedicado.<\/p>\n\n\n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfODcyZjg1YWNjZjQwYzAwYTY3ZDQxOWQ0ZmU4MzAxNDU\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfODcyZjg1YWNjZjQwYzAwYTY3ZDQxOWQ0ZmU4MzAxNDU() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfODcyZjg1YWNjZjQwYzAwYTY3ZDQxOWQ0ZmU4MzAxNDU\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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chartInit_block_YmxvY2tfODcyZjg1YWNjZjQwYzAwYTY3ZDQxOWQ0ZmU4MzAxNDU(chartID_block_YmxvY2tfODcyZjg1YWNjZjQwYzAwYTY3ZDQxOWQ0ZmU4MzAxNDU);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\n\n<p>A equipe t\u00e9cnica deve decidir o que faz mais sentido para o volume de envios da empresa.&nbsp;<strong>A&nbsp;Sinch&nbsp;Mailgun&nbsp;geralmente recomenda um IP dedicado para remetentes de alto volume (aqueles que disparam mais de 100 mil mensagens por m\u00eas)<\/strong>.<\/p>\n\n\n\n<p>O problema de adotar um IP dedicado sendo um remetente pequeno \u00e9 que o seu volume de disparo pode n\u00e3o ser suficiente para construir uma reputa\u00e7\u00e3o de remetente relevante para os provedores.<\/p>\n\n\n\n<p>IPs&nbsp;compartilhados s\u00e3o super eficazes e confi\u00e1veis. No entanto, certifique-se de escolher um parceiro que mantenha usu\u00e1rios mal-intencionados fora da plataforma. \u00c9 por isso que a&nbsp;Sinch&nbsp;Mailgun&nbsp;possui uma Pol\u00edtica de Uso Aceit\u00e1vel (AUP) rigorosa. Ela exige que todos os usu\u00e1rios dos nossos&nbsp;IPs&nbsp;compartilhados sigam padr\u00f5es elevados.<\/p>\n\n\n\n<p>Outra decis\u00e3o t\u00e9cnica \u00e9 se o tr\u00e1fego de e-mail deve ser dividido entre diferentes subdom\u00ednios. 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O motivo? E-mails de marketing t\u00eam maior probabilidade de gerar reclama\u00e7\u00f5es de spam ou baixo engajamento. J\u00e1 mensagens transacionais cont\u00eam informa\u00e7\u00f5es vitais para os clientes (como recupera\u00e7\u00e3o de senha ou status de pedido). Voc\u00ea n\u00e3o quer que elas caiam no spam.&nbsp;<strong>Dividir o tr\u00e1fego protege a sua&nbsp;entregabilidade&nbsp;ao isolar as reputa\u00e7\u00f5es em subdom\u00ednios diferentes.<\/strong><\/p>\n\n\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p class=\"mb-0\">O uso de subdom\u00ednios para e-mail n\u00e3o se limita a marketing e transacional; as empresas muitas vezes criam subdom\u00ednios para vendas, atendimento ao cliente, registro em eventos e muito mais.<\/p><\/div>\r\n    <\/div>\r\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.Autentica\u00e7\u00e3o de e-mail<\/strong><\/h3>\n\n\n\n<p>A autentica\u00e7\u00e3o de e-mail est\u00e1 diretamente ligada \u00e0 infraestrutura da empresa. Ela envolve registros DNS que blindam o seu dom\u00ednio e protegem os destinat\u00e1rios contra mensagens maliciosas. Isso inclui golpistas tentando se passar pela sua marca atrav\u00e9s da t\u00e1tica de&nbsp;<em>phishing&nbsp;<\/em>conhecida como<em>&nbsp;spoofing<\/em>.<\/p>\n\n\n\n<p>Gra\u00e7as, em grande parte, aos novos requisitos de remetentes impostos por Google e Yahoo no in\u00edcio de 2024, muitas equipes t\u00e9cnicas deram um banho de loja em suas pr\u00e1ticas de autentica\u00e7\u00e3o, tornando a caixa de entrada um lugar mais seguro. Entre os remetentes que fizeram ajustes para cumprir as novas regras de envio em massa,&nbsp;<strong>quase 80% atualizaram seus protocolos de autentica\u00e7\u00e3o.<\/strong><\/p>\n\n\n\n<p>A grande maioria j\u00e1 utiliza SPF (<em>Sender&nbsp;Policy&nbsp;Framework<\/em>) e DKIM (<em>DomainKeys&nbsp;Identified&nbsp;Mail<\/em>) para autentica\u00e7\u00e3o. A grande mudan\u00e7a, e a que o Google e o Yahoo queriam for\u00e7ar, foi em rela\u00e7\u00e3o \u00e0 ado\u00e7\u00e3o do DMARC (<em>Domain-based&nbsp;Message&nbsp;Identification,&nbsp;Reporting&nbsp;and&nbsp;Conformance<\/em>).<\/p>\n\n\n\n<p><strong>Nossa pesquisa revelou um aumento de 11% na ado\u00e7\u00e3o do DMARC em compara\u00e7\u00e3o com o ano anterior.<\/strong>&nbsp;Enquanto pouco mais da metade de todos os remetentes agora usa o DMARC, esse n\u00famero salta para cerca de 70% entre remetentes com volumes acima de 100k\/m\u00eas.<\/p>\n\n\n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfYjQyNDZkNzJhNDBjYmQyZGVjMDQwNGM0NDAyOWRlMmQ\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfYjQyNDZkNzJhNDBjYmQyZGVjMDQwNGM0NDAyOWRlMmQ() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfYjQyNDZkNzJhNDBjYmQyZGVjMDQwNGM0NDAyOWRlMmQ\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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Esses protocolos envolvem registros DNS TXT que precisam estar milimetricamente configurados para passar pela valida\u00e7\u00e3o e garantir o passaporte carimbado para a caixa de entrada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>3. Monitoramento de blocklists&nbsp;e&nbsp;bounces<\/strong><\/strong><\/h3>\n\n\n\n<p>Embora as equipes t\u00e9cnicas n\u00e3o passem o dia dando F5 nas taxas de abertura e convers\u00e3o das suas campanhas promocionais, existem m\u00e9tricas que eles devem monitorar de perto. Principalmente quando o Marketing precisa deles para salvar a p\u00e1tria da&nbsp;entregabilidade.<\/p>\n\n\n\n<p>Quando um provedor (como Gmail ou Outlook) coloca o dom\u00ednio ou o IP da sua empresa em uma&nbsp;blocklist&nbsp;(lista de bloqueio), o impacto nos neg\u00f3cios \u00e9 imediato. 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Apesar de existirem dois tipos principais (hard e soft&nbsp;bounces), h\u00e1 v\u00e1rias raz\u00f5es pelas quais um e-mail rebate. \u00c9 por isso que o&nbsp;Mailgun&nbsp;Optimize&nbsp;oferece a Classifica\u00e7\u00e3o de&nbsp;Bounces, dividindo os hard&nbsp;bounces&nbsp;em quatro categorias:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Bloqueio por&nbsp;Blocklists:<\/strong>&nbsp;O e-mail foi rejeitado porque o IP ou dom\u00ednio caiu numa lista de bloqueio.<\/li>\n\n\n\n<li>&nbsp;<strong>Bloqueio de Reputa\u00e7\u00e3o:<\/strong>&nbsp;Rejeitado porque sua pontua\u00e7\u00e3o como remetente est\u00e1 muito baixa e voc\u00ea est\u00e1 sendo visto como&nbsp;spammer.<\/li>\n\n\n\n<li><strong>&nbsp;Bloqueio de Conte\u00fado:<\/strong>&nbsp;O&nbsp;bounce&nbsp;ocorreu devido a URLs suspeitas, anexos ou palavras proibidas no corpo do e-mail.<\/li>\n\n\n\n<li>&nbsp;<strong>Bloqueio de Autentica\u00e7\u00e3o:&nbsp;<\/strong>A mensagem falhou nas verifica\u00e7\u00f5es de DMARC, SPF ou DKIM.<\/li>\n<\/ol>\n\n\n\n<p>Quando a TI entende exatamente por que os e-mails est\u00e3o voltando, eles podem fazer os ajustes t\u00e9cnicos na hora ou orientar a equipe de marketing sobre como limpar a lista para recuperar a reputa\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Fatores de entregabilidade&nbsp;de e-mail marketing<\/strong><\/strong><\/h2>\n\n\n\n<p>Se a TI prepara o terreno para o sucesso, o dia a dia dos profissionais de marketing \u00e9 o que define se a casa vai parar em p\u00e9.<\/p>\n\n\n\n<p>Algumas poucas reclama\u00e7\u00f5es de spam ou campanhas com engajamento morno n\u00e3o v\u00e3o fazer os provedores jogarem voc\u00eas direto no lixo eletr\u00f4nico. Por\u00e9m, se o time de marketing insistir em pr\u00e1ticas obscuras que machucam a reputa\u00e7\u00e3o do remetente\u2026 a\u00ed, \u00e9 pedir&nbsp;pra&nbsp;ter problema.<\/p>\n\n\n\n<p>Aqui&nbsp;est\u00e3o&nbsp;tr\u00eas&nbsp;formas&nbsp;como&nbsp;o Marketing dita as&nbsp;regras&nbsp;da&nbsp;entregabilidade:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1.&nbsp;Constru\u00e7\u00e3o e&nbsp;higieniza\u00e7\u00e3o de listas<\/strong><\/h3>\n\n\n\n<p>A&nbsp;entregabilidade&nbsp;come\u00e7a no exato momento em que as pessoas d\u00e3o o&nbsp;opt-in. Ou, pelo menos, \u00e9 assim que deveria ser. Infelizmente, nossa pesquisa descobriu que&nbsp;<strong>quase 1 em cada 10 remetentes (9,4%) comprou listas de e-mails ou fez&nbsp;scraping&nbsp;(raspagem de dados) na internet nos \u00faltimos dois anos<\/strong>.<\/p>\n\n\n\n<p>N\u00e3o dever\u00edamos nem precisar explicar por que isso \u00e9 uma p\u00e9ssima ideia, mas vamos l\u00e1\u2026<\/p>\n\n\n    <div data-content-type=\"longform\"  class=\"callout text-body-color px-5 py-6 px-md-6 px-lg-7 py-md-7 longform-spacings rounded-lg bg-light\" data-theme=\"light\">\r\n\r\n        <div class=\"content-body\"> <p class=\"mb-0\">Quando voc\u00ea envia para pessoas que n\u00e3o deram consentimento, voc\u00ea est\u00e1 mandando e-mail n\u00e3o solicitado. Isso te transforma num spammer, e a pasta de spam \u00e9 exatamente o lugar que seus e-mails merecem estar. Obter permiss\u00e3o \u00e9 a regra de ouro do e-mail marketing.<\/p><\/div>\r\n    <\/div>\r\n\n\n\n<p>Al\u00e9m de irritar pessoas que nunca pediram para receber suas mensagens, voc\u00ea corre o risco de violar legisla\u00e7\u00f5es como a LGPD (Lei Geral de Prote\u00e7\u00e3o de Dados) no Brasil, al\u00e9m da GDPR na Europa e a CCPA na Calif\u00f3rnia. Para piorar, comprar listas \u00e9 a maneira mais f\u00e1cil de injetar spam&nbsp;traps&nbsp;(armadilhas de spam) no seu banco de dados, o que vai jogar sua empresa em uma&nbsp;blocklist&nbsp;num piscar de olhos.<\/p>\n\n\n\n<p>Os especialistas da&nbsp;Sinch&nbsp;Mailgun&nbsp;recomendam refor\u00e7ar o consentimento. Isso significa usar&nbsp;double&nbsp;opt-in, enviando um e-mail de acompanhamento logo ap\u00f3s o cadastro para que o contato confirme ativamente que deseja se inscrever.<\/p>\n\n\n\n<p><strong>Quase 40% dos remetentes da nossa pesquisa dizem usar o&nbsp;double&nbsp;opt-in.<\/strong>&nbsp;Mas sobram 60% que n\u00e3o usam ou n\u00e3o t\u00eam certeza. 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A l\u00f3gica \u00e9&nbsp;super simples: quando os provedores percebem que os usu\u00e1rios deles (seus contatos) est\u00e3o abrindo, clicando, e respondendo, eles entendem que aquele conte\u00fado \u00e9 relevante.&nbsp;<strong>Ter boas taxas de engajamento \u00e9 o bilhete dourado para a caixa de entrada.<\/strong><\/p>\n\n\n\n<p>O marketing atinge isso entregando campanhas que as pessoas esperam receber, que sejam personalizadas e altamente relevantes.<\/p>\n\n\n\n<p>Mas o que fazer com os contatos que viraram fantasmas e pararam de interagir? Por mais que doa, \u00e0s vezes voc\u00ea precisa cortar la\u00e7os. A melhor forma de fazer isso \u00e9 criando uma Pol\u00edtica de&nbsp;Sunset&nbsp;(Sunset&nbsp;Policy) ou pol\u00edtica de inatividade.<\/p>\n\n\n\n<p>Trata-se de definir gatilhos para isolar ou remover inscritos que n\u00e3o abrem nada h\u00e1, digamos, tr\u00eas ou seis meses. 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Verdade. Por\u00e9m,&nbsp;<strong>quedas repentinas e inexplic\u00e1veis nas taxas de abertura\/clique s\u00e3o alertas vermelhos piscantes de que algo quebrou<\/strong>. Pode ser um bloqueio silencioso por parte de algum provedor.<\/p>\n\n\n\n<p>Outra m\u00e9trica cr\u00edtica \u00e9 a taxa de reclama\u00e7\u00e3o de spam (<em>Spam&nbsp;Complaint&nbsp;Rate<\/em>). Diferente de aberturas, que s\u00e3o um sinal positivo, den\u00fancias de spam feitas pelos usu\u00e1rios s\u00e3o um sinal vermelho para os provedores,&nbsp;um aviso direto de que seu e-mail n\u00e3o \u00e9 bem-vindo.<\/p>\n\n\n\n<p>O&nbsp;<strong>Google e o Yahoo j\u00e1 deixaram claro: remetentes devem manter sua taxa de den\u00fancia de spam abaixo de 0,1%<\/strong>&nbsp;(1 reclama\u00e7\u00e3o a cada 1.000 envios). E voc\u00ea nunca, em hip\u00f3tese alguma, deve bater picos acima de 0,3%. Se isso acontecer, os provedores v\u00e3o cravar a etiqueta de \u201cspammer\u201d na sua testa.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"737\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-SPAM-COMPLAINT-RATE-THRESHOLD-IMAGE-1024x737.png\" alt=\"\" class=\"wp-image-185671\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-SPAM-COMPLAINT-RATE-THRESHOLD-IMAGE-1024x737.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-SPAM-COMPLAINT-RATE-THRESHOLD-IMAGE-300x216.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-SPAM-COMPLAINT-RATE-THRESHOLD-IMAGE-768x553.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-SPAM-COMPLAINT-RATE-THRESHOLD-IMAGE-1536x1106.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/05\/SI-Blog-PT-SPAM-COMPLAINT-RATE-THRESHOLD-IMAGE-2048x1475.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong><strong>Apenas 32% dos remetentes pesquisados escolheram a taxa de den\u00fancia de spam como uma m\u00e9trica principal.<\/strong><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Trabalhando juntos na entregabilidade<\/strong><\/h2>\n\n\n\n<p>Definimos as responsabilidades t\u00e9cnicas e de marketing, mas \u00e9 o trabalho em equipe que faz o show acontecer. Como a TI e o Marketing podem colaborar para melhorar a&nbsp;entregabilidade?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Como compartilhamos conhecimento e insights?<\/strong><\/h3>\n\n\n\n<p>Quebre os silos! Por exemplo, se o Marketing sabe que vem a\u00ed um lan\u00e7amento gigantesco e o volume de envios vai dobrar, a TI precisa saber disso antecipadamente para conduzir um aquecimento de IP (IP&nbsp;warmup). Do outro lado, se a TI notar flutua\u00e7\u00f5es no Google&nbsp;Postmaster&nbsp;Tools, eles devem acionar o Marketing imediatamente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Como encontramos as ferramentas certas?<\/strong><\/h3>\n\n\n\n<p>Normalmente, a TI lidera a sele\u00e7\u00e3o do maquin\u00e1rio (ferramentas de disparo, valida\u00e7\u00e3o de e-mail, testes de inbox&nbsp;placement). O&nbsp;Mailgun&nbsp;Optimize&nbsp;\u00e9 um exemplo de su\u00edte que entrega valor tanto para a engenharia quanto para os analistas de marketing (inclusive permitindo que o marketing visualize como os&nbsp;templates&nbsp;em HTML v\u00e3o renderizar em diferentes provedores antes do envio).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Como pedir refor\u00e7os (expertise externa)?<\/strong><\/h3>\n\n\n\n<p>Se o buraco for mais embaixo e os desafios superarem o bra\u00e7o das duas equipes, \u00e9 hora de chamar a cavalaria. Apenas 2,8% dos remetentes dependem 100% de um consultor externo, e isso \u00e9 o ideal (a responsabilidade deve ser interna).<\/p>\n\n\n\n<p>Mas quando as coisas ficam nebulosas, a&nbsp;Sinch&nbsp;Mailgun&nbsp;oferece o Servi\u00e7o de&nbsp;Entregabilidade&nbsp;(Deliverability&nbsp;Services). Voc\u00eas ganham acesso a um TAM (Technical&nbsp;Account&nbsp;Manager) dedicado, pronto para guiar as equipes de TI e Marketing na configura\u00e7\u00e3o da estrat\u00e9gia perfeita para garantir que nenhum e-mail se perca no limbo do spam.<\/p>\n","protected":false},"author":62,"featured_media":185617,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"blog_category":[303],"class_list":["post-185632","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-insights-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quem \u00e9 Respons\u00e1vel pela Entregabilidade de E-mail?<\/title>\n<meta name=\"description\" content=\"Descubra como equipes t\u00e9cnicas e de marketing podem trabalhar juntas para otimizar a entregabilidade de e-mail e maximizar o ROI da sua empresa.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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