{"id":194221,"date":"2026-06-26T14:46:32","date_gmt":"2026-06-26T14:46:32","guid":{"rendered":"https:\/\/sinch.com\/ai-production-paradox\/chapter\/fuga-do-purgatorio-dos-pilotos\/"},"modified":"2026-07-08T02:44:18","modified_gmt":"2026-07-08T02:44:18","slug":"fuga-do-purgatorio-dos-pilotos","status":"publish","type":"ai-prod-chapter","link":"https:\/\/sinch.com\/pt\/ai-production-paradox\/chapter\/fuga-do-purgatorio-dos-pilotos\/","title":{"rendered":"O purgat\u00f3rio dos projetos-piloto acabou"},"content":{"rendered":"    <section data-content-type=\"hub\"  class=\"section section-hub-py bg-light-subtle\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h3 class=\"h4 mb-0\">O que o mercado est\u00e1 dizendo<\/h3>                                <\/div>\r\n                            \r\n                            <div class=\"content-body text-body-color\"><p>H\u00e1 uma hist\u00f3ria em que todos acreditam na AI corporativa: o purgat\u00f3rio dos projetos-piloto. A narrativa est\u00e1 definida h\u00e1 anos \u2013 a maior batalha \u00e9 levar um piloto de AI at\u00e9 a produ\u00e7\u00e3o. Em 2025, a <a href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/the-state-of-ai#\/\" target=\"_blank\" rel=\"noopener noreferrer\">McKinsey<\/a> publicou um relat\u00f3rio afirmando que dois ter\u00e7os das organiza\u00e7\u00f5es permaneciam em fases de piloto ou experimenta\u00e7\u00e3o, e o <a href=\"https:\/\/www.gartner.com\/en\/articles\/genai-project-failure\" target=\"_blank\" rel=\"noopener noreferrer\">Gartner<\/a> <b>descobriu que pelo menos 50% dos projetos de AI generativa s\u00e3o abandonados ap\u00f3s a prova de conceito.\u00a0<\/b><\/p><p class=\"mb-0\">Al\u00e9m disso, a maioria tem enfrentado dificuldades para obter valor de seus investimentos em AI. O <a href=\"https:\/\/www.bcg.com\/publications\/2025\/are-you-generating-value-from-ai-the-widening-gap\" target=\"_blank\" rel=\"noopener noreferrer\">BCG<\/a> descobriu que 60% ainda n\u00e3o haviam demonstrado nenhum valor material. E apenas 15% dos tomadores de decis\u00e3o de AI relatam um aumento de EBITDA, de acordo com a <a href=\"https:\/\/reprint.forrester.com\/reports\/predictions-2026-artificial-intelligence-aa3fd9de\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Forrester<\/a>, que prev\u00ea que as empresas adiar\u00e3o 25% dos gastos planejados com AI para 2027. <\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div>\r\n                                    \n\r\n    \r\n        <div class=\"row hub-data longform-spacings\">\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">2\/3<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">das organiza\u00e7\u00f5es permanecem em fases de piloto ou experimenta\u00e7\u00e3o. (McKinsey, 2025)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">50%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">dos projetos de Gen AI ser\u00e3o abandonados ap\u00f3s a prova de conceito. (Gartner, 2026)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">60%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">das organiza\u00e7\u00f5es ainda n\u00e3o apresentaram nenhum valor material de seus investimentos em AI. (BCG, 2025)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">15%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">dos tomadores de decis\u00e3o de AI relatam um aumento de EBITDA proveniente da AI \u2013 a maioria ainda n\u00e3o o faz. (Forrester, 2026)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n            \r\n        <\/div>\r\n\r\n\n\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n\t<div class=\"custom-video\">\r\n\t\t\t\t\t<div class=\"row g-0 justify-content-center\">\r\n\t\t\t\t<div class=\"col-lg-7\"  style=\"max-width: calc((98dvh - var(--header-scrolled-height)) * 0.5625)\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  iframe-responsive-9x16\">\r\n                <a href=\"https:\/\/vimeo.com\/1189674667\/597c4b07d6\" class=\"lazy-video-link\" data-lazy-video=\"1189674667?h=597c4b07d6\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"vimeo\" data-language=\"pt\" data-thumb=\"https:\/\/i.vimeocdn.com\/video\/2156640898-2d38269ea4c9cc8ca2e1488b1e4d4f60b765fe38c65ff99647227689571fa591-d_1280?region=us\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/i.vimeocdn.com\/video\/2156640898-2d38269ea4c9cc8ca2e1488b1e4d4f60b765fe38c65ff99647227689571fa591-d_1280?region=us\" alt=\"The AI Paradox - Daniel Morris 1\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/vimeo.com\/1189674667\/597c4b07d6#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/i.vimeocdn.com\/video\/2156640898-2d38269ea4c9cc8ca2e1488b1e4d4f60b765fe38c65ff99647227689571fa591-d_1280?region=us\",\n    \"embedUrl\": \"https:\/\/player.vimeo.com\/video\/1189674667?h=597c4b07d6\",\n    \"contentUrl\": \"https:\/\/vimeo.com\/1189674667\/597c4b07d6\",\n    \"name\": \"The AI Paradox - Daniel Morris 1\",\n    \"uploadDate\": \"2026-05-06T05:08:18+00:00\",\n    \"duration\": \"P0DT0H0M35S\"\n}        <\/script>\r\n        \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">A comunica\u00e7\u00e3o com o cliente saiu da fase de piloto<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fsinch.com.mcas.ms%2Fblog%2Fcustomer-communications-predictions%2F%3FMcasTsid%3D15600&amp;McasCSRF=0af294189e7781ec24f7e5562fd0b8434e980f7ddca3c6a68127c7539a8a7e37\" target=\"_blank\" rel=\"noreferrer noopener\">Mas na comunica\u00e7\u00e3o com o cliente baseada em AI, essa hist\u00f3ria n\u00e3o \u00e9 mais verdade.<\/a> Dados de 2.527 tomadores de decis\u00e3o empresariais em dez pa\u00edses e seis setores diferentes mostram que a maioria das empresas est\u00e1 fazendo o envio de seus pilotos de IA para a produ\u00e7\u00e3o. <\/p><p>Nossa pesquisa mostra que <b>62% das organiza\u00e7\u00f5es j\u00e1 t\u00eam agentes de AI ativos em canais de clientes<\/b>, e 88% estar\u00e3o em produ\u00e7\u00e3o dentro de 12 meses. Isso representa quase nove em cada dez empresas implantando ativamente agentes de IA no final de 2026. <\/p><p class=\"mb-0\">E apesar do que muitos poderiam pensar, as organiza\u00e7\u00f5es mais voltadas para a tecnologia n\u00e3o est\u00e3o significativamente \u00e0 frente no que diz respeito \u00e0s comunica\u00e7\u00f5es com AI. 69% das organiza\u00e7\u00f5es de tecnologia est\u00e3o em produ\u00e7\u00e3o contra 61% das organiza\u00e7\u00f5es n\u00e3o focadas em tecnologia. Isso \u00e9 um progresso, mas n\u00e3o \u00e9 uma lideran\u00e7a geracional.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfZmM0ZjViODg5N2UyMmYxZGQ0N2ExZTY5NGRhMDZmYmU\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfZmM0ZjViODg5N2UyMmYxZGQ0N2ExZTY5NGRhMDZmYmU() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfZmM0ZjViODg5N2UyMmYxZGQ0N2ExZTY5NGRhMDZmYmU\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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verifica\u00e7\u00e3o de identidade e preven\u00e7\u00e3o de fraudes. <\/p><p>O mix de canais tamb\u00e9m \u00e9 forte. Quando questionados sobre quais canais est\u00e3o planejando integrar com agentes de AI, os entrevistados citaram principalmente chatbot na web (64%), <a href=\"https:\/\/www.mailgun.com\/email-impact-report\/chapter\/ai-and-the-future-of-email\/\" target=\"_blank\" rel=\"noopener noreferrer\">e-mail<\/a> (63%), redes sociais (51%), WhatsApp (49%) e SMS\/MMS (49%). <a href=\"https:\/\/sinch.com\/blog\/divide-voice-communication-modernization\/\" target=\"_blank\" rel=\"noopener noreferrer\">A voz e as respostas de voz interativas<\/a> est\u00e3o em 42%, mas <a href=\"https:\/\/sinch.com\/pt\/blog\/previsoes-comunicacao-com-o-cliente\/\" target=\"_blank\" rel=\"noopener noreferrer\">a AI mudou a voz do backlog para a prioridade.<\/a> 67% das empresas agora a classificam como igual ou mais importante do que texto e envio de mensagens, e 41% veem o tratamento de chamadas totalmente aut\u00f4nomo como a maior oportunidade de voz.\u00a0<\/p><p class=\"mb-0\"><small>A pesquisa da Sinch (2026) mostra que chatbot na web (64%), e-mail (63%) e redes sociais (51%) s\u00e3o os principais canais para a integra\u00e7\u00e3o de agentes de AI.<\/small><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfZWFlYTU4NGM2MjZkZjEyYWU0YTVhYzZiNzExYTBjMTE\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfZWFlYTU4NGM2MjZkZjEyYWU0YTVhYzZiNzExYTBjMTE() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfZWFlYTU4NGM2MjZkZjEyYWU0YTVhYzZiNzExYTBjMTE\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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  \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">O que as organiza\u00e7\u00f5es est\u00e3o tentando alcan\u00e7ar<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Com quase metade das empresas executando a AI em quatro ou mais canais simultaneamente, o que elas est\u00e3o tentando alcan\u00e7ar com tudo isso \u00e9 importante. A pesquisa da Sinch (2026) mostra que, para 36% dos entrevistados, <b>o principal objetivo que impulsiona as decis\u00f5es de investimento \u00e9 melhorar a satisfa\u00e7\u00e3o e a fidelidade do cliente<\/b>. O crescimento da receita vem em segundo lugar com 24%. A redu\u00e7\u00e3o de custos \u00e9 a terceira com 16%.\u00a0<\/p><p>O interessante \u00e9 que as organiza\u00e7\u00f5es que investem de forma mais agressiva n\u00e3o est\u00e3o tentando reduzir o n\u00famero de funcion\u00e1rios. <a href=\"https:\/\/sinch.com\/blog\/conversation-volume-conversation-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">Elas est\u00e3o competindo na experi\u00eancia do cliente<\/a> e tentando conquistar algo mais dif\u00edcil de medir do que a efici\u00eancia ou o custo: <b>a confian\u00e7a do cliente. <\/b><\/p><p><\/p><p class=\"mb-0\"><small>A pesquisa da Sinch (2026) revela que os principais objetivos que impulsionam as decis\u00f5es de investimento em AI s\u00e3o melhorar a satisfa\u00e7\u00e3o do cliente (36%), o crescimento da receita (24%) e a redu\u00e7\u00e3o de custos (16%).<\/small>\u00a0<b><\/b><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n\t<div class=\"custom-video\">\r\n\t\t\t\t\t<div class=\"row g-0 justify-content-center\">\r\n\t\t\t\t<div class=\"col-lg-7\"  style=\"max-width: calc((98dvh - var(--header-scrolled-height)) * 0.5625)\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  iframe-responsive-9x16\">\r\n                <a href=\"https:\/\/vimeo.com\/1189674370\/8ba48da217\" class=\"lazy-video-link\" data-lazy-video=\"1189674370?h=8ba48da217\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"vimeo\" data-language=\"pt\" data-thumb=\"https:\/\/i.vimeocdn.com\/video\/2156640142-377a72c6914335b81c0d59e6ea71224089b4ec84fb1b18db1d9c64fe753963b0-d_1280?region=us\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/i.vimeocdn.com\/video\/2156640142-377a72c6914335b81c0d59e6ea71224089b4ec84fb1b18db1d9c64fe753963b0-d_1280?region=us\" alt=\"The AI Paradox - Robert Gerstmann 1\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/vimeo.com\/1189674370\/8ba48da217#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/i.vimeocdn.com\/video\/2156640142-377a72c6914335b81c0d59e6ea71224089b4ec84fb1b18db1d9c64fe753963b0-d_1280?region=us\",\n    \"embedUrl\": \"https:\/\/player.vimeo.com\/video\/1189674370?h=8ba48da217\",\n    \"contentUrl\": \"https:\/\/vimeo.com\/1189674370\/8ba48da217\",\n    \"name\": \"The AI Paradox - Robert Gerstmann 1\",\n    \"uploadDate\": \"2026-05-06T05:07:12+00:00\",\n    \"duration\": \"P0DT0H0M43S\"\n}        <\/script>\r\n        \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">O caso de investimento est\u00e1 resolvido<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p><a href=\"https:\/\/sinch.com\/pt\/como-se-comunicar-com-clientes\/capitulo\/percepcoes-do-setor\/\" target=\"_blank\" rel=\"noopener noreferrer\">A falta de investimento n\u00e3o \u00e9 mais uma quest\u00e3o na comunica\u00e7\u00e3o com o cliente baseada em AI:<\/a>\u00a0<b>98% est\u00e3o aumentando os gastos em 2026<\/b>, e apenas 0,3% planejam cortes. Al\u00e9m disso, apenas 7% dos entrevistados citaram restri\u00e7\u00f5es or\u00e7ament\u00e1rias como sua principal barreira para gerar impacto nos neg\u00f3cios por meio da comunica\u00e7\u00e3o com o cliente baseada em agentes.\u00a0<\/p><p class=\"mb-0\">E o caso do ROI tamb\u00e9m \u00e9 real. Entre os l\u00edderes que j\u00e1 est\u00e3o em produ\u00e7\u00e3o, <b>quase 60% estimam ganhos de efici\u00eancia operacional<\/b> e melhorias na satisfa\u00e7\u00e3o do cliente de mais de 25% em dois anos, com ganhos semelhantes previstos para receita e redu\u00e7\u00e3o de custos.  <\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">A VIS\u00c3O REGIONAL:<\/p><h3 class=\"h4 mb-0\">Os pa\u00edses est\u00e3o sequenciando o investimento e a implanta\u00e7\u00e3o de forma diferente<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>O purgat\u00f3rio dos pilotos acabou globalmente, mas a sa\u00edda n\u00e3o \u00e9 uniforme. As taxas de implanta\u00e7\u00e3o variam de 55% na EMEA a 67% na APAC, e as lacunas em n\u00edvel de pa\u00eds s\u00e3o maiores. O Brasil lidera com 76% \u2013 14 pontos acima da m\u00e9dia global. A Alemanha tem a menor taxa de implanta\u00e7\u00e3o de AI com 46% \u2013 16 pontos abaixo.  <\/p><p class=\"mb-0\">A hist\u00f3ria mais interessante, no entanto, \u00e9 como diferentes pa\u00edses est\u00e3o sequenciando o investimento e a implanta\u00e7\u00e3o. Alguns mercados ainda est\u00e3o construindo em dire\u00e7\u00e3o \u00e0s suas ambi\u00e7\u00f5es de AI. Outros est\u00e3o mais avan\u00e7ados do que os n\u00fameros globais sugerem.\u00a0<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A <b>\u00cdndia<\/b> e o <b>Brasil<\/b> s\u00e3o os pa\u00edses onde a ambi\u00e7\u00e3o e a a\u00e7\u00e3o mais combinam. Ambos relatam altas taxas de implanta\u00e7\u00e3o (68% e 76%) e ocupam o primeiro e o terceiro lugar globalmente em planos para aumentar o investimento em 25% ou mais.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/line-chart-up.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A <b>Alemanha<\/b> tem os planos de investimento em AI mais agressivos da Europa \u2013 53% planejam aumentar o investimento em 25% ou mais \u2013 mas sua taxa de implanta\u00e7\u00e3o (46%) est\u00e1 16 pontos abaixo da m\u00e9dia global.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/box.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Em <b>Cingapura<\/b>, a implanta\u00e7\u00e3o est\u00e1 bem \u00e0 frente da inten\u00e7\u00e3o de investimento. 72% t\u00eam um agente de comunica\u00e7\u00e3o com o cliente de AI ativo, mas apenas 40% planejam aumentar o investimento em 25% ou mais em 2026.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-exclamation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    O <b>Canad\u00e1<\/b> mostra a maior cautela. 49% t\u00eam agentes de AI em produ\u00e7\u00e3o e apenas 42% planejam aumentar o investimento em 25% ou mais em 2026 \u2013 em compara\u00e7\u00e3o com 67% de implanta\u00e7\u00e3o e 61% de inten\u00e7\u00e3o de investimento nos EUA.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10 text-center pb-4 pb-lg-0\">\r\n                        <img decoding=\"async\" width=\"648\" height=\"425\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase.png\" class=\"img-fluid\" alt=\"Image for O que fazer com isso\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase-768x504.png 768w\" \/>                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">O que fazer com isso<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p><b>62% das organiza\u00e7\u00f5es t\u00eam um agente de comunica\u00e7\u00e3o com o cliente baseado em AI ativo. 88% ter\u00e3o um at\u00e9 o final de 2026.<\/b><\/p><p>Chegar \u00e0 produ\u00e7\u00e3o foi dif\u00edcil, e a maioria das empresas conseguiu. Mas os dados sugerem que escapar do purgat\u00f3rio dos pilotos n\u00e3o foi a parte mais dif\u00edcil.<\/p><p>As organiza\u00e7\u00f5es que est\u00e3o na lideran\u00e7a n\u00e3o debatem mais cronogramas de produ\u00e7\u00e3o ou casos de investimento. Elas implantaram, est\u00e3o escalando \u2013 e o que encontraram do outro lado n\u00e3o \u00e9 o que o mercado esperava.<\/p><p class=\"mb-0\">A comunica\u00e7\u00e3o com o cliente baseada em AI finalmente saiu da fase piloto. Mas o que acontece depois que as empresas implementam com sucesso muda radicalmente a pergunta que todo l\u00edder de comunica\u00e7\u00f5es de AI deveria estar fazendo agora.  <\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":184699,"template":"","meta":{"_acf_changed":true},"class_list":["post-194221","ai-prod-chapter","type-ai-prod-chapter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Da Fase Piloto \u00e0 Produ\u00e7\u00e3o na Comunica\u00e7\u00e3o com o Cliente em AI - Sinch<\/title>\n<meta name=\"description\" content=\"As empresas foram al\u00e9m dos pilotos de AI na comunica\u00e7\u00e3o com o cliente. 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