{"id":43478,"date":"2023-02-02T12:42:00","date_gmt":"2023-02-02T12:42:00","guid":{"rendered":"https:\/\/sinchcomdev.local\/news\/nearly-80-cos-implement-conversational-customer-engagement-enhance-cx-study\/"},"modified":"2024-10-21T05:21:19","modified_gmt":"2024-10-21T05:21:19","slug":"nearly-80-cos-implement-conversational-customer-engagement-enhance-cx-study","status":"publish","type":"news","link":"https:\/\/sinch.com\/in\/news\/nearly-80-cos-implement-conversational-customer-engagement-enhance-cx-study\/","title":{"rendered":"Nearly 80% cos to implement conversational customer engagement to enhance CX: Study"},"content":{"rendered":"\n<p>\u201cAs enterprises emerge from dealing with the impact of Covid-19, re-architecting their IT infrastructure to leverage digital platforms will be a major priority, and customer experience is the top driver of these investments as it directly impacts the organisation\u2019s bottom line,\u201d stated Courtney Munroe, Research Vice President for Worldwide Telecommunications Research, IDC. <\/p>\n\n\n\n<p><a href=\"https:\/\/www.techcircle.in\/2022\/02\/09\/data-sharing-storage-restrictions-in-india-abroad-hurting-business-meta\" target=\"_blank\" rel=\"noopener\">Read our full coverage<\/a><\/p>\n","protected":false},"featured_media":43479,"template":"","news_category":[],"class_list":["post-43478","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Study: 80% Adopting Conversational Engagement for CX | Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/in\/news\/nearly-80-cos-implement-conversational-customer-engagement-enhance-cx-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Study: 80% Adopting Conversational Engagement for CX | Sinch\" \/>\n<meta property=\"og:description\" content=\"\u201cAs enterprises emerge from dealing with the impact of Covid-19, re-architecting their IT infrastructure to leverage digital platforms will be a major priority, and customer experience is the top driver of these investments as it directly impacts the organisation\u2019s bottom line,\u201d stated Courtney Munroe, Research Vice President for Worldwide Telecommunications Research, IDC. 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