{"id":65361,"date":"2024-08-09T15:51:35","date_gmt":"2024-08-09T15:51:35","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/glossary\/what-is-omnichannel-customer-service\/"},"modified":"2024-08-09T15:51:35","modified_gmt":"2024-08-09T15:51:35","slug":"what-is-omnichannel-customer-service","status":"publish","type":"glossary","link":"https:\/\/sinch.com\/in\/glossary\/what-is-omnichannel-customer-service\/","title":{"rendered":"Omnichannel customer service"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"omnichannel-customer-service-\">Omnichannel customer service<\/h2>\n\n\n\n<p>Omnichannel customer service is not only about acing customer service; it\u2019s about acing it on every channel your customers might use at any given point. It\u2019s about meeting them where they hang out \u2013 Instagram, WhatsApp, Facebook Messenger, email, SMS \u2013 you name it, you need to be active in the spaces your customers favor when they have a burning question.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The importance of omnichannel customer service&nbsp;<\/h2>\n\n\n\n<p>Giving the customer what they want is essential in any business. There\u2019s nothing more frustrating than finding tech support on your new gadget is only available from 9am-5pm, Monday to Friday when you need help on a Saturday at 9pm. It\u2019s time to step it up and add more ways for customers to get in touch \u2013 ways that suit them.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Sinch works with omnichannel customer service&nbsp;<\/h2>\n\n\n\n<p>We take great pride in customer service at Sinch, so we offer a range of support channels to meet the needs of our global clients.&nbsp;<\/p>\n\n\n\n<p>We like to pay it forward, which is why we understand the importance of you offering your clients premium levels of omnichannel customer service. Check out our solutions [LINK] and get to work on acing that omnichannel.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel customer service Omnichannel customer service is not only about acing customer service; it\u2019s about acing it on every channel your customers might use at any given point. It\u2019s about meeting them where they hang out \u2013 Instagram, WhatsApp, Facebook Messenger, email, SMS \u2013 you name it, you need to be active in the spaces [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":true},"class_list":["post-65361","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Omnichannel customer service - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/in\/glossary\/what-is-omnichannel-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel customer service - Sinch\" \/>\n<meta property=\"og:description\" content=\"Omnichannel customer service Omnichannel customer service is not only about acing customer service; it\u2019s about acing it on every channel your customers might use at any given point. 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