{"id":65357,"date":"2024-08-09T15:51:35","date_gmt":"2024-08-09T15:51:35","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/glossary\/ivr-meaning\/"},"modified":"2025-02-24T23:22:39","modified_gmt":"2025-02-24T23:22:39","slug":"ivr-meaning","status":"publish","type":"glossary","link":"https:\/\/sinch.com\/in\/glossary\/ivr-meaning\/","title":{"rendered":"Interactive Voice Response &#8211; IVR"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"what-is-ivr-\">What is IVR?<\/h2>\n\n\n\n<p>Interactive Voice Response (IVR) is a technology that allows customers to interact with a company\u2019s phone menu using a touch-tone keypad or speech recognition.&nbsp;&nbsp;<\/p>\n\n\n\n<p>IVR collects the caller\u2019s responses by keypad or voice and routes the call to the most relevant agent or department.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How is IVR used?&nbsp;<\/h2>\n\n\n\n<p>IVR can be used by businesses to improve customer experience and team efficiency and reduce costs. Here are a few examples:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sales \u2013 automate basic sales qualification and cold calls&nbsp;<\/li>\n\n\n\n<li>Customer care &#8211; automate answers to basic customer queries&nbsp;<\/li>\n\n\n\n<li>Marketing \u2013 run cost-efficient surveys, polls, promotions, and brand awareness campaigns&nbsp;<\/li>\n\n\n\n<li>Operations &#8211; automate reservations, appointments, and more&nbsp;<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What are the benefits of Sinch\u2019s IVR?&nbsp;<\/h2>\n\n\n\n<p>Sinch offers scalable, easy-to-integrate DTMF-based (Dual Tone Multi-Frequency) and voice IVR with speech recognition.&nbsp;<\/p>\n\n\n\n<p>Our powerful cloud-based APIs are built to integrate seamlessly with any existing system.&nbsp; And with our tier-1 network of 600+ direct connections, we ensure the highest call quality and deliverability.&nbsp;<\/p>\n\n\n\n<p>Sinch\u2019s IVR also has text-to-speech capabilities with multi-language support and allows you to build custom menus. It can also be used as a user verification method to secure application signups and logins.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is IVR? Interactive Voice Response (IVR) is a technology that allows customers to interact with a company\u2019s phone menu using a touch-tone keypad or speech recognition.&nbsp;&nbsp; IVR collects the caller\u2019s responses by keypad or voice and routes the call to the most relevant agent or department.\u00a0\u00a0 How is IVR used?&nbsp; IVR can be used [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":true},"class_list":["post-65357","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interactive Voice Response - IVR<\/title>\n<meta name=\"description\" content=\"What is Interactive Voice Response? How can Sinch\u2019s IVR benefit your business? 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