{"id":63481,"date":"2024-05-20T08:47:34","date_gmt":"2024-05-20T08:47:34","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/apis\/conversation-api\/"},"modified":"2025-02-14T11:05:47","modified_gmt":"2025-02-14T11:05:47","slug":"conversation-api","status":"publish","type":"apis","link":"https:\/\/sinch.com\/in\/apis\/conversation-api\/","title":{"rendered":"Conversation API"},"content":{"rendered":"\r\n
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Conversation API<\/p>\r\n \r\n

\r\n Your gateway to omnichannel customer engagement <\/h1>\r\n <\/div>\r\n\r\n
One simple API to reach customers over multiple channels and deliver a mobile-first experience that’s out of this world!<\/div>\r\n \r\n \r\n \r\n
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\r\n Talk to an expert<\/a>\r\n <\/div>\r\n \r\n
\r\n Try for free<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
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Build stronger customer relationships through conversations<\/h2>\r\n <\/div>\r\n\r\n\r\n

Our conversational messaging guide<\/a> dives deeper into the above topics and outlines all of our available tools to help increase customer relationships:<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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\r\n Expand your marketing reach <\/h3>\r\n
\r\n Attract customers on the apps they love and watch your conversions grow. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Reduce the barriers to purchase <\/h3>\r\n
\r\n Be available for queries and provide relevant info to prospects wherever they are on their journey. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Upgrade your customer service <\/h3>\r\n
\r\n Remove long phone waiting times and let customers message you when and where it suits them. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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One API, millions of possibilities for valuable customer conversations<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Get 100% reach <\/h3>\r\n
\r\n With the biggest channel lineup, you can ensure you\u2019ll reach your customers around the world. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Easy integration <\/h3>\r\n
\r\n No matter what tools you\u2019re using, Conversation API will integrate, automate, and scale like a dream. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Keep it simple <\/h3>\r\n
\r\n Focus on the message, not the how. Let Conversation API do the hard work optimizing your messages for individual channels. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Flexibility built in <\/h3>\r\n
\r\n Now there\u2019s no heavy lifting when adding a new channel, just switch it on and off as you go! <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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One API to connect them all!<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n SMS <\/h3>\r\n
\r\n Send and receive messages at scale through a single connection. <\/div>\r\n <\/div>\r\n
\r\n Learn more<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n WhatsApp <\/h3>\r\n
\r\n Create automated chats, build trust, and enrich the customer journey. <\/div>\r\n <\/div>\r\n
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\r\n RCS <\/h3>\r\n
\r\n Rich media, guided responses, and an app-like experience, all in the users SMS inbox. <\/div>\r\n <\/div>\r\n
\r\n Learn more<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n \r\n
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\r\n \"Testimonial\r\n <\/div>\r\n \r\n
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\r\n “The range of messaging channels available out of the box with Sinch\u2019s Conversation API made all the difference. We\u2019re now able to meet our clients\u2019 messaging needs instantly, without having to worry about global deliverability.” <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n David York <\/cite>\r\n\r\n Founder and CEO of Sureshot<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \"Testimonial\r\n <\/div>\r\n \r\n
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\r\n “With Chatlayer, our customer satisfaction increased, and we fully automated 94.5% of tickets. Chatlayer was easy to integrate with our existing CRM platform.” <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Marianna Leite <\/cite>\r\n\r\n Head of Commercial, iFood<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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