{"id":43384,"date":"2024-07-15T17:57:30","date_gmt":"2024-07-15T17:57:30","guid":{"rendered":"https:\/\/sinchcomdev.local\/apis\/rich-business-messaging\/"},"modified":"2025-05-15T08:10:56","modified_gmt":"2025-05-15T08:10:56","slug":"rcs","status":"publish","type":"apis","link":"https:\/\/sinch.com\/in\/apis\/rcs\/","title":{"rendered":"RCS"},"content":{"rendered":"\r\n
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Rich Business Messaging<\/p>\r\n \r\n

\r\n Create intuitive brand experiences your customers will love <\/h1>\r\n <\/div>\r\n\r\n

Discover the next generation of A2P messaging with powerful business features to level up brand communication. Delight customers with rich, personalized, and interactive experiences they will want to keep coming back to!<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Request a demo <\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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Build high-impact conversational journeys<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Rich, reimagined conversations <\/h3>\r\n
\r\n Say hello to engaging experiences. Add images, audio, video, carousels, and interactive buttons to grab customers’ attention. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Never compromise of safety <\/h3>\r\n
\r\n Only verified companies can use RCS. Deliver secure experiences with verified messaging, end-to-end encryption, brand logo and build trust. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Reach them without hassles <\/h3>\r\n
\r\n Messages from verified brands land straight into native messaging inbox. Get set for app-like experiences. No downloads required. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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It’s called “Rich” Communication Services for a reason<\/h2>\r\n <\/div>\r\n\r\n\r\n

Stand out from the competition with advanced two-way customer conversations right in customer SMS inboxes.<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Request a demo<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
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Engaging interactions tailored for every customer<\/h2>\r\n <\/div>\r\n\r\n\r\n

Send personalized, multilingual notifications on their preferred channel via Conversation API and garner up to 10x higher open rates than other channels.<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Request a demo<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
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Features your customers will love<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Pave way for happier customers <\/h3>\r\n
\r\n Extend brand experience outside the native application and see them coming back for more. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Richer experiences at reduced costs <\/h3>\r\n
\r\n Reduced maintenance and support compared to an application infrastructure. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Security first <\/h3>\r\n
\r\n Fosters customer trust which in turn increases engagement. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Guaranteed fallback mechanism <\/h3>\r\n
\r\n For phones and networks that do not support RCS, turn messages into web experiences over SMS. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Powerful analytics <\/h3>\r\n
\r\n Benefit from a significantly more granular view of customer interactions and responses, enabling brands to evolve and optimize their messaging. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Know your customers better than before <\/h3>\r\n
\r\n Omnichannel conversation API pulls out relevant details from stored chats and analytics to let you weave a personalized experience. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Frequently asked questions<\/h2>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \r\n\r\n \r\n Which of the mobile phone handsets currently support RCS? <\/button>\r\n\r\n <\/div>\r\n \r\n
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Currently, all Android handsets support RCS. The most common message inbox to use is the default Google Messages app. Users can download the Google Messages app on their own to use RCS.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n How do I know if a handset supports RCS?\r\n <\/button>\r\n\r\n <\/div>\r\n \r\n
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Following is the procedure to check whether an Android device running on Google\u2019s messaging app supports RCS.

– Open Google Messaging app on your phone.<\/span><\/p>

– Select the three dots on the upper right corner.<\/p>

– Click on Settings. If a menu item called Chat Features is visible, then the device is RCS-enabled.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n What media type does RCS support? <\/button>\r\n\r\n <\/div>\r\n \r\n
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RCS protocol enables real-time message receipts, high-resolution images, video, and audio. In addition, carousels and message reactions, are also supported.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n What type of tracking does it support? <\/button>\r\n\r\n <\/div>\r\n \r\n
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With RCS messaging, we will provide you the reports of messages submitted to RCS Agent, delivered, read and clicked by the end user.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n What information related to the Enterprise can be configured in the Chat Profile? <\/button>\r\n\r\n <\/div>\r\n \r\n
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Enterprises can have a logo, banner, business name, description, contact number(s), email address, and website URL.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n What are the types and how many suggestive actions\/replies can be placed in a message to the customer? <\/button>\r\n\r\n <\/div>\r\n \r\n
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Suggestive replies and action buttons are the best ways to induce a conversation or action from the customer. A maximum of 11 suggestive actions\/ replies can be placed in the suggestion chip list. While in case of Rich Card\/ Carousel messages a maximum of 4 suggestion action\/replies can be accommodated.<\/p>

Types of suggestive actions supported are dial a number, view location, share location, open URL, create a calendar event.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n