{"id":199290,"date":"2026-07-28T08:55:48","date_gmt":"2026-07-28T08:55:48","guid":{"rendered":"https:\/\/sinch.com\/voice\/programmable-voice\/voice-relay-2\/"},"modified":"2026-09-14T14:45:14","modified_gmt":"2026-09-14T14:45:14","slug":"voice-relay","status":"publish","type":"voice_programmable","link":"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/voice-relay\/","title":{"rendered":"Voice Relay"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py glow glow-start glow-top bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">DONNEZ UNE VOIX AUX AGENTS IA<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Voice Relay pour les appels t\u00e9l\u00e9phoniques des agents IA                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Votre agent IA bas\u00e9 sur le texte est excellent sur le chat. Lui donner une voix implique de construire une infrastructure en temps r\u00e9el que la plupart des \u00e9quipes ne peuvent pas se permettre.<\/p><p class=\"mb-0\">Voice Relay connecte votre agent IA aux appels t\u00e9l\u00e9phoniques en direct via un unique WebSocket. <a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/\">Sinch Programmable Voice<\/a> g\u00e8re l&rsquo;audio en temps r\u00e9el, la reconnaissance vocale, la <a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/synthese-vocale\/\">synth\u00e8se vocale<\/a> et le flux conversationnel.\u00a0<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/parler-a-un-expert\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Contacter un expert<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/contact-vente\/\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Contacter notre \u00e9quipe commerciale<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                    \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                                            \r\n                                \t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=ham2iDw11MU\" class=\"lazy-video-link\" data-lazy-video=\"ham2iDw11MU\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"fr\" data-thumb=\"https:\/\/img.youtube.com\/vi\/ham2iDw11MU\/maxresdefault.jpg\" title=\"Vid\u00e9o Sinch\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/ham2iDw11MU\/maxresdefault.jpg\" alt=\"Keeping Customers Happy with Sinch Customer Service Solutions\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=ham2iDw11MU#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/ham2iDw11MU\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/ham2iDw11MU\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=ham2iDw11MU\",\n    \"name\": \"Keeping Customers Happy with Sinch Customer Service Solutions\",\n    \"description\": \"With AI chatbots and a modern contact center solution, Sinch helps you deliver personalized support that keeps customers coming back.\\n\\nLearn more: https:\/\/sinch.com\/use-cases\/customer-service\/\",\n    \"uploadDate\": \"2026-03-11T20:18:42+00:00\",\n    \"duration\": \"PT2M44S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\r\n                                                                                \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                    \n\r\n        <div class=\"clients clients-default\">\r\n                                                <div class=\"clients-title container text-accent fs-sm\">\r\n                                                    <div class=\"text-center mb-4\">\r\n                                Plus de 200 000 clients \u00e0 travers le monde nous font confiance                            <\/div>\r\n                                            <\/div>\r\n                                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"133\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"161\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n                <\/div>\r\n                    \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-90a89956536b918afc64cdca0af069c3\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">POURQUOI VOICE RELAY\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Allez au-del\u00e0 du RVI sans reconstruire votre IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Votre agent d&rsquo;IA interagit avec les clients par chat, mais la voix est toujours bloqu\u00e9e sur un RVI script\u00e9. Voice Relay change cela. Votre IA existante se connecte aux appels t\u00e9l\u00e9phoniques en direct avec une conversation naturelle d\u00e8s le premier jour.\u00a0<\/p><p class=\"mb-0\">De vraies conversations, pas des scripts RVI. L&rsquo;interruption intelligente et les r\u00e9ponses en moins d&rsquo;une seconde remplacent les menus rigides par des conversations naturelles.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-microphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Donnez rapidement une voix \u00e0 votre IA.                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Connectez votre agent textuel existant via un seul WebSocket et \u00e9vitez des mois d&rsquo;ing\u00e9nierie audio.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Apportez votre propre IA.                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Voice Relay est ind\u00e9pendant du mod\u00e8le, vous conservez donc le LLM ou la plateforme que vous avez d\u00e9j\u00e0 choisis.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Fait partie de l&rsquo;API vocale Sinch.                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Des <a href=\"https:\/\/sinch.com\/fr\/numeros-de-telephone\/\">num\u00e9ros de t\u00e9l\u00e9phone<\/a> dans plus de 90 pays, un SLA de 99,99 % et une infrastructure r\u00e9partie sur cinq r\u00e9gions AWS.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-5e67ef20fceb19098b89b9d1ce16d14c\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FLUX CONVERSATIONNEL\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Les appelants obtiennent une conversation, pas un script<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Les voicebots traditionnels suivent des mod\u00e8les rigides au tour par tour. Les interruptions sont ignor\u00e9es, les pauses semblent artificielles et les clients s&rsquo;en rendent compte.\u00a0<\/p><p class=\"mb-0\">Voice Relay est con\u00e7u pour une conversation \u00e0 faible latence. L&rsquo;interruption intelligente permet aux appelants d&rsquo;interrompre au milieu de la r\u00e9ponse, et votre agent d&rsquo;IA d\u00e9cide s&rsquo;il doit c\u00e9der son tour. Les temps de r\u00e9ponse inf\u00e9rieurs \u00e0 la seconde comblent l&rsquo;\u00e9cart entre la parole humaine et la r\u00e9ponse de l&rsquo;IA.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"445\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01.png\" class=\"img-fluid\" alt=\"Image pour Les appelants obtiennent une conversation, pas un script\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01-300x206.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01-1024x704.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-01-768x528.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-3fe958a556127f44ec2d375bba554f33\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">EXP\u00c9RIENCE D\u00c9VELOPPEUR\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Transformez un WebSocket en voix en direct<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Construire des int\u00e9grations vocales en temps r\u00e9el implique de connecter des fournisseurs distincts pour la reconnaissance vocale, la synth\u00e8se vocale et la d\u00e9tection d&rsquo;activit\u00e9 vocale. Voice Relay remplace cela par une seule connexion WebSocket et quelques commandes SVAML.   <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Point de terminaison WebSocket pour votre agent d&rsquo;IA  <\/p><\/li><li><p class=\"mb-0\">Commande SVAML pour relier un appel en direct   <\/p><\/li><li><p class=\"mb-0\">Conversion de la parole en texte en temps r\u00e9el\u00a0<\/p><\/li><li><p class=\"mb-0\">Synth\u00e8se vocale pour les r\u00e9ponses de l&rsquo;IA\u00a0<\/p><\/li><li><p class=\"mb-0\">D\u00e9tection d&rsquo;activit\u00e9 vocale et gestion des interruptions\u00a0<\/p><\/li><li><p class=\"mb-0\">Optimisation de la latence sur toute la boucle conversationnelle\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"424\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02.png\" class=\"img-fluid\" alt=\"Image pour Transformez un WebSocket en voix en direct\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02-1024x671.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-02-768x503.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-80fbeed2ceec60c0587988ccdf4ce55f\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">IND\u00c9PENDANT DU MOD\u00c8LE<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Donnez de la voix \u00e0 l&rsquo;IA de votre choix<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>La plupart des plateformes de voicebot vous enferment dans leur IA. Le choix de votre mod\u00e8le, vos prompts et la conception de votre conversation doivent rentrer dans leur moule.<br><\/p><p class=\"mb-0\">Voice Relay est ind\u00e9pendant du mod\u00e8le. Connectez n&rsquo;importe quel agent d&rsquo;IA textuel ou LLM qui communique via un WebSocket. Votre agent reste le v\u00f4tre, et votre investissement dans la conception de la conversation se transpose \u00e0 la voix.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"423\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01.png\" class=\"img-fluid\" alt=\"Image pour Donnez de la voix \u00e0 l&#039;IA de votre choix\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01-1024x668.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Photo-Support-01-768x501.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-a24834982759789e3c54bc6d653f4993\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CAS D&rsquo;UTILISATION\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">L\u00e0 o\u00f9 Voice Relay fait la diff\u00e9rence<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                RVI intelligent et libre-service\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Laissez les appelants d\u00e9crire ce dont ils ont besoin en langage naturel. L&rsquo;agent d&rsquo;IA g\u00e8re le support, la facturation et les t\u00e2ches li\u00e9es au compte sans arborescence de menus ni boucles de transfert.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Support client optimis\u00e9 par l&rsquo;IA\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Offrez un support de premi\u00e8re ligne 24 heures sur 24. Votre agent d&rsquo;IA traite les demandes courantes et ne fait appel \u00e0 un humain que lorsque la \u2028situation l&rsquo;exige.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campagnes sortantes interactives\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Lancez des enqu\u00eates vocales, des rappels et des notifications personnalis\u00e9es qui r\u00e9pondent aux r\u00e9ponses de l&rsquo;appelant en temps r\u00e9el.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/lightning.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Qualification des leads et automatisation des ventes\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Qualifiez et filtrez les leads entrants avec un agent d&rsquo;IA avant qu&rsquo;ils n&rsquo;atteignent un vendeur humain.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-ea1b04325bd67568a3ee9f9b1f9b8f1b\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CAPACIT\u00c9S<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Capacit\u00e9s de Voice Relay pour les appels par IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/lightbulb.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Interruption intelligente\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Les appelants peuvent interrompre l&rsquo;IA au milieu de la r\u00e9ponse, et l&rsquo;agent d\u00e9cide s&rsquo;il doit c\u00e9der son tour.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/speedometer.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Latence inf\u00e9rieure \u00e0 la seconde\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;architecture \u00e0 faible latence fournit des r\u00e9ponses suffisamment rapides pour ressembler \u00e0 une conversation naturelle.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Orchestration unifi\u00e9e\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Une seule connexion WebSocket g\u00e8re la reconnaissance vocale, la synth\u00e8se vocale et le <a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/call-streams\/\">streaming audio<\/a>.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Apportez votre propre IA\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Voice Relay s&rsquo;int\u00e8gre \u00e0 n&rsquo;importe quel agent d&rsquo;IA textuel ou LLM qui communique via un WebSocket.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-voice.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Synth\u00e8se vocale naturelle\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Voice Relay convertit les r\u00e9ponses textuelles de l&rsquo;IA en une voix au son naturel diffus\u00e9e \u00e0 l&rsquo;appelant.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-call.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Contr\u00f4le d&rsquo;appel SVAML\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Les d\u00e9veloppeurs contr\u00f4lent le flux d&rsquo;appels via le langage Voice Application Markup Language (SVAML) de Sinch.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00e9cisions de gestion des appels\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Votre agent d&rsquo;IA d\u00e9cide s&rsquo;il doit accepter un appel entrant et comment g\u00e9rer les interruptions.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/numbers.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Num\u00e9ros de t\u00e9l\u00e9phone internationaux\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Num\u00e9ros de t\u00e9l\u00e9phone disponibles dans plus de 90 pays.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                SLA de 99,99 %\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Sinch garantit la disponibilit\u00e9 de l&rsquo;<a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/voice-api\/\">API vocale<\/a> avec un accord de niveau de service (SLA) de 99,99 %.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-grid.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Distribu\u00e9 mondialement\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Infrastructure vocale r\u00e9partie sur cinq r\u00e9gions AWS.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                ISO 27001 et RGPD\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Voice Relay h\u00e9rite de la certification ISO 27001 et de la conformit\u00e9 RGPD de la plateforme vocale Sinch.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-95da907cd0e07f2ccfd47918678122f3\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">COMMENCER MAINTENANT<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Connectez, conversez et contr\u00f4lez chaque appel<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\"><b>Connectez.<\/b> Utilisez des commandes SVAML pour relier un appel en direct au point de terminaison WebSocket de votre agent d&rsquo;IA.\u00a0<\/p><\/li><li><p class=\"mb-0\"><b>Conversez.<\/b> Sinch convertit la voix de l&rsquo;appelant en texte et la transmet \u00e0 votre agent. Les r\u00e9ponses textuelles de votre agent reviennent sous forme de voix naturelle.\u00a0<\/p><\/li><li><p class=\"mb-0\"><b>Contr\u00f4lez.<\/b> Votre agent d&rsquo;IA d\u00e9cide s&rsquo;il doit accepter l&rsquo;appel, comment g\u00e9rer les interruptions et quand mettre fin \u00e0 la conversation.\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"400\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03.png\" class=\"img-fluid\" alt=\"Image pour Connectez, conversez et contr\u00f4lez chaque appel\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-300x185.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-1024x633.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-768x475.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-1208x748.png 1208w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/07\/SI-Voice-Relay-AI-Photo-Diagram-03-784x486.png 784w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"component\" class=\"section-py section-signup bg-body\" data-theme=\"light\">\r\n        <div class=\"container-fluid\">\r\n            <div class=\"section-signup-wide bg-light section-py glow rounded-xl mx-auto position-relative overflow-hidden\" data-theme=\"dark\">\r\n                <div class=\"container\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-12 col-lg-7\">\r\n                            <div class=\"d-flex flex-column px-md-3 px-lg-0\">\r\n                                <svg class=\"mb-4 text-accent\" width=\"64\" height=\"64\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/logotype-sinch.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                                                                    <h2 class=\"text-accent mb-4 h1\">Pr\u00eat \u00e0 donner une voix \u00e0 votre IA ?<\/h2>\r\n                                \r\n                                <div class=\"fs-5 mb-0 text-body-color\">Discutez avec un expert Sinch pour \u00e9valuer votre impl\u00e9mentation et d\u00e9couvrir comment Voice Relay s&rsquo;int\u00e8gre \u00e0 votre pile IA et vocale.\u00a0<\/div>\r\n\r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"https:\/\/sinch.com\/fr\/voice\/book-demo\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Contacter notre \u00e9quipe commerciale<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"section-signup-marquee mt-6 mt-md-7 mt-lg-0\">\r\n                    <div class=\"d-none d-lg-flex gap-3\">\r\n                                                    <div class=\"marquee marquee-down marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                <div class=\"marquee-track\">\r\n                                                                                                                        <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                                            <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"marquee marquee-up marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                <div class=\"marquee-track\">\r\n                                                                                                                        <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                                            <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n\r\n                    <div class=\"d-block d-lg-none\">\r\n                        <div class=\"marquee marquee-left marquee-hover-slower marquee-scroll-faster\">\r\n                            <div class=\"marquee-track\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-4.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-5-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid me-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-6.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions courantes sur Voice Relay<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-1\">\r\n                                            Qu&rsquo;est-ce que Voice Relay ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voice Relay est un service en temps r\u00e9el qui connecte un agent d&rsquo;IA textuel aux appels t\u00e9l\u00e9phoniques en direct. Il g\u00e8re la reconnaissance vocale, la synth\u00e8se vocale et le flux conversationnel afin que votre agent puisse tenir une conversation vocale naturelle. Sinch Voice Relay est fourni via la nouvelle API vocale Sinch. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-2\">\r\n                                            En quoi Voice Relay est-il diff\u00e9rent d&rsquo;un voicebot traditionnel ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les voicebots traditionnels sont des plateformes group\u00e9es avec leur propre IA, moteur audio et flux script\u00e9s. Voice Relay est une couche d&rsquo;orchestration. Il connecte l&rsquo;agent d&rsquo;IA de votre choix au canal vocal sans vous enfermer dans un mod\u00e8le ou une plateforme sp\u00e9cifique.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-3\">\r\n                                            Quelles plateformes d&rsquo;IA puis-je connecter \u00e0 Voice Relay ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voice Relay est ind\u00e9pendant du mod\u00e8le. Vous pouvez connecter n&rsquo;importe quel agent d&rsquo;IA textuel ou application LLM qui communique via un WebSocket. Le choix du mod\u00e8le, la conception du prompt et la logique de conversation restent de votre c\u00f4t\u00e9.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-4\">\r\n                                            Comment Voice Relay g\u00e8re-t-il les interruptions ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voice Relay inclut l&rsquo;interruption intelligente. Les appelants peuvent parler en m\u00eame temps que l&rsquo;IA au milieu de la r\u00e9ponse, et votre agent d\u00e9cide s&rsquo;il doit s&rsquo;arr\u00eater, continuer ou s&rsquo;adapter. Cela correspond au comportement de prise de parole de la conversation humaine naturelle.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-5\">\r\n                                            Comment fonctionnent les tarifs ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voice Relay est une fonctionnalit\u00e9 premium par minute factur\u00e9e en plus des tarifs standards des appels vocaux Sinch. Des frais suppl\u00e9mentaires s&rsquo;appliquent pour d&rsquo;autres fonctionnalit\u00e9s de l&rsquo;API vocale telles que l&rsquo;enregistrement, la transcription et la d\u00e9tection de r\u00e9pondeur.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-6\">\r\n                                            \u00c0 quel point est-il difficile d&rsquo;impl\u00e9menter Voice Relay ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">L&rsquo;impl\u00e9mentation est simple pour les \u00e9quipes de d\u00e9veloppeurs. Vous devez d\u00e9velopper un serveur qui accepte les connexions WebSocket entrantes et peut recevoir et r\u00e9pondre avec des messages textuels. Ces messages sont ensuite relay\u00e9s vers et depuis votre chatbot d&rsquo;IA, tandis que Sinch g\u00e8re tout le traitement de l&rsquo;audio et de la parole en temps r\u00e9el.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-7\">\r\n                                            Quels sont les pr\u00e9requis pour utiliser Voice Relay ?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Vous avez besoin de trois composants. Un compte de tableau de bord Sinch, un agent d&rsquo;IA textuel ou LLM, et un service backend h\u00e9bergeant un point de terminaison WebSocket. Voice Relay fonctionne avec n&rsquo;importe quelle combinaison de ces composants.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-8\">\r\n                                            Voice Relay prend-il en charge une utilisation mondiale ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. Voice Relay fonctionne sur l&rsquo;API vocale Sinch avec des num\u00e9ros de t\u00e9l\u00e9phone disponibles dans plus de 90 pays. Sinch garantit la disponibilit\u00e9 avec un SLA de 99,99 %.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-71e7a248aaafeeb838886252a252965d-9\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-71e7a248aaafeeb838886252a252965d-9\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-9\">\r\n                                            Comment puis-je connecter mon appel \u00e0 un chatbot (ou agent d&rsquo;IA) ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-71e7a248aaafeeb838886252a252965d-9\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-71e7a248aaafeeb838886252a252965d-9\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Vous pouvez connecter votre appel en direct \u00e0 un agent d&rsquo;IA en utilisant des instructions SVAML pour relier l&rsquo;appel au point de terminaison WebSocket de votre agent.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":19,"featured_media":198748,"template":"","meta":{"_acf_changed":true},"class_list":["post-199290","voice_programmable","type-voice_programmable","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Voice Relay | Agents d&#039;IA sur des appels t\u00e9l\u00e9phoniques en direct | Sinch<\/title>\n<meta name=\"description\" content=\"Voice Relay connecte votre agent d&#039;IA aux appels t\u00e9l\u00e9phoniques en direct avec une interruption intelligente et des r\u00e9ponses \u00e0 faible latence. 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