{"id":192959,"date":"2026-06-19T03:50:47","date_gmt":"2026-06-19T03:50:47","guid":{"rendered":"https:\/\/sinch.com\/voice\/programmable-voice\/filtrage-des-appels\/"},"modified":"2026-06-19T03:50:47","modified_gmt":"2026-06-19T03:50:47","slug":"filtrage-des-appels","status":"publish","type":"voice_programmable","link":"https:\/\/sinch.com\/fr\/voice\/programmable-voice\/filtrage-des-appels\/","title":{"rendered":"Filtrage d’appels"},"content":{"rendered":"\r\n
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Bloquez les appels ind\u00e9sirables<\/p>\r\n \r\n

\r\n Filtrage des appels pour une gestion s\u00e9curis\u00e9e des appels <\/h1>\r\n <\/div>\r\n\r\n

Avec l’API vocale Sinch<\/a>, vous pouvez filtrer chaque appel entrant en temps r\u00e9el. Bloquez le spam, traitez en priorit\u00e9 les VIP et automatisez les flux d’appels avec une disponibilit\u00e9 de plus de 99,95 % dans cinq r\u00e9gions AWS. <\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
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QU’EST-CE QUE LE FILTRAGE DES APPELS\u00a0?<\/p>\r\n \r\n

Filtrage des appels plus intelligent pour bloquer le spam et am\u00e9liorer l’exp\u00e9rience client <\/h2>\r\n <\/div>\r\n\r\n\r\n

Le filtrage des appels utilise des webhooks en temps r\u00e9el et vos r\u00e8gles pour filtrer les appels ind\u00e9sirables, prioriser les plus importants et tout acheminer automatiquement, sans aucune intervention manuelle. <\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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\r\n Bloquer le spam et les appels frauduleux <\/h3>\r\n
\r\n Filtrez les appels suspects ou ind\u00e9sirables en temps r\u00e9el avant qu’ils ne sonnent, afin de prot\u00e9ger votre \u00e9quipe et vos clients contre les perturbations. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Prioriser les clients VIP <\/h3>\r\n
\r\n Rep\u00e9rez instantan\u00e9ment les clients de grande valeur et connectez-les au meilleur agent ou flux de SVI pour stimuler la satisfaction et la fid\u00e9lit\u00e9. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Automatiser l’acheminement intelligent <\/h3>\r\n
\r\n Configurez des r\u00e8gles pour diriger chaque appel en fonction des donn\u00e9es, de l’heure ou de la capacit\u00e9, ce qui permet d’\u00e9liminer les transferts manuels et de r\u00e9duire les temps d’attente. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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CONTR\u00d4LE BAS\u00c9 SUR DES R\u00c8GLES\u00a0<\/p>\r\n \r\n

Interception et contr\u00f4le des appels en temps r\u00e9el <\/h2>\r\n <\/div>\r\n\r\n\r\n

Obtenez un contr\u00f4le total sur les appels entrants avec les webhooks d’\u00e9v\u00e9nements d’appels entrants (ICE). Approuvez, rejetez ou r\u00e9acheminez les appels avant m\u00eame que le t\u00e9l\u00e9phone ne sonne.\u00a0 <\/p><\/div>\r\n \r\n