{"id":192955,"date":"2026-06-19T03:50:42","date_gmt":"2026-06-19T03:50:42","guid":{"rendered":"https:\/\/sinch.com\/voice\/programmable-voice\/enregistrement-des-appels\/"},"modified":"2026-06-19T07:44:08","modified_gmt":"2026-06-19T07:44:08","slug":"enregistrement-des-appels","status":"publish","type":"voice_programmable","link":"https:\/\/sinch.com\/fr\/voice\/programmable-voice\/enregistrement-des-appels\/","title":{"rendered":"Enregistrement des appels"},"content":{"rendered":"\r\n
\r\n
\r\n\r\n \r\n
\r\n
\r\n
\r\n
\r\n

ENREGISTRER LES APPELS VOCAUX <\/p>\r\n \r\n

\r\n Ajoutez un enregistrement des appels s\u00e9curis\u00e9 et conforme \u00e0 votre plateforme <\/h1>\r\n <\/div>\r\n\r\n

L’enregistrement des appels vocaux avec l’API vocale<\/a> de Sinch vous permet de capturer et de stocker chaque conversation directement dans votre propre stockage cloud \u00e0 des fins d’assurance qualit\u00e9, de conformit\u00e9 et de formation des agents. Avec Sinch, les enregistrements ne sont jamais stock\u00e9s par des tiers, vos donn\u00e9es restent donc sous votre contr\u00f4le. <\/p><\/div>\r\n \r\n \r\n \r\n

\r\n \r\n
\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n\r\n \r\n \"Image\r\n \r\n \r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n
\r\n
\r\n
\r\n Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
\r\n
\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\n\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

PRENEZ LE CONTR\u00d4LE DES APPELS<\/p>\r\n \r\n

Enregistrez avec confiance et un contr\u00f4le total\u00a0<\/h2>\r\n <\/div>\r\n\r\n\r\n

L’enregistrement des appels avec l’API vocale de Sinch vous aide \u00e0 respecter la conformit\u00e9, \u00e0 am\u00e9liorer la qualit\u00e9 de service et \u00e0 conserver la propri\u00e9t\u00e9 de vos donn\u00e9es en stockant les enregistrements dans votre propre environnement cloud.\u00a0<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n \r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Am\u00e9liorer la qualit\u00e9 de service\u00a0 <\/h3>\r\n
\r\n Examinez les appels enregistr\u00e9s pour coacher les agents, suivre les performances et offrir des exp\u00e9riences client coh\u00e9rentes \u00e0 grande \u00e9chelle.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Support de conformit\u00e9\u00a0 <\/h3>\r\n
\r\n Choisissez o\u00f9 stocker les fichiers audio pour r\u00e9pondre aux exigences de conformit\u00e9 dans les secteurs r\u00e9glement\u00e9s. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Propri\u00e9t\u00e9 totale des donn\u00e9es <\/h3>\r\n
\r\n Les enregistrements sont envoy\u00e9s directement vers votre stockage cloud, c’est donc vous qui d\u00e9cidez de l’acc\u00e8s, de la conservation et de la s\u00e9curit\u00e9, et non un tiers. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

AM\u00c9LIORER LA QUALIT\u00c9 ET LES PERFORMANCES<\/p>\r\n \r\n

Offrez \u00e0 chaque fois des interactions client coh\u00e9rentes et de haute qualit\u00e9<\/h2>\r\n <\/div>\r\n\r\n\r\n

En int\u00e9grant l’enregistrement des appels \u00e0 votre plateforme<\/a>, les superviseurs peuvent examiner les enregistrements pour trouver des opportunit\u00e9s de coaching, \u00e9tablir des best practices \u00e0 tous les niveaux et suivre les KPI de service<\/a> sans avoir \u00e0 le faire manuellement. <\/p><\/div>\r\n \r\n