{"id":192889,"date":"2026-06-18T15:31:13","date_gmt":"2026-06-18T15:31:13","guid":{"rendered":"https:\/\/sinch.com\/voice\/programmable-voice\/acheminement-des-appels\/"},"modified":"2026-06-19T07:45:14","modified_gmt":"2026-06-19T07:45:14","slug":"acheminement-des-appels","status":"publish","type":"voice_programmable","link":"https:\/\/sinch.com\/fr\/voice\/programmable-voice\/acheminement-des-appels\/","title":{"rendered":"Acheminement des appels"},"content":{"rendered":"\r\n
\r\n
\r\n\r\n \r\n
\r\n
\r\n
\r\n
\r\n

ACHEMINEZ LES APPELS SANS EFFORT <\/p>\r\n \r\n

\r\n Cr\u00e9ez un syst\u00e8me d’acheminement des appels \u00e9volutif et personnalis\u00e9 <\/h1>\r\n <\/div>\r\n\r\n

Un syst\u00e8me d’acheminement des appels bas\u00e9 sur l’API vocale de Sinch<\/a> vous permet de diriger automatiquement les appels entrants et sortants vers le bon point de terminaison \u2014 t\u00e9l\u00e9phone, SIP ou intra-application \u2014 am\u00e9liorant ainsi l’efficacit\u00e9 et l’exp\u00e9rience client.<\/p><\/div>\r\n \r\n \r\n \r\n

\r\n \r\n
\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n\r\n \r\n \"Image\r\n \r\n \r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n
\r\n
\r\n
\r\n Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
\r\n
\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\n\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

OPTIMISEZ CHAQUE APPEL<\/p>\r\n \r\n

Concevez des flux d’appels qui rendent chaque interaction client plus fluide <\/h2>\r\n <\/div>\r\n\r\n\r\n

Cr\u00e9ez une logique d’acheminement des appels pr\u00e9cise et bas\u00e9e sur les donn\u00e9es sur une plateforme facile \u00e0 utiliser<\/a> qui \u00e9volue \u00e0 l’\u00e9chelle mondiale et am\u00e9liore chaque interaction client.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n \r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Cr\u00e9ez des flux complexes <\/h3>\r\n
\r\n Configurez des chemins d’appel conditionnels et \u00e0 plusieurs \u00e9tapes qui correspondent au fonctionnement de votre entreprise, sans qu’aucune commutation manuelle ne soit n\u00e9cessaire. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Connectez chaque canal <\/h3>\r\n
\r\n Reliez le RTPC, le SIP et les appels intra-application pour que les clients joignent directement les agents, quel que soit leur point de d\u00e9part. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Am\u00e9liorez les interactions <\/h3>\r\n
\r\n Utilisez le SVI et la logique bas\u00e9e sur les donn\u00e9es pour r\u00e9duire les temps d’attente, acheminer les appels de mani\u00e8re intelligente et r\u00e9soudre les probl\u00e8mes en un clin d’\u0153il. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

EFFICACIT\u00c9 ET AUTOMATISATION<\/p>\r\n \r\n

Automatisez les appels de routine et lib\u00e9rez des ressources <\/h2>\r\n <\/div>\r\n\r\n\r\n

Un syst\u00e8me d’acheminement des appels bas\u00e9 sur l’API vocale de Sinch utilise le SVAML et les webhooks<\/a> pour automatiser les t\u00e2ches r\u00e9p\u00e9titives, afin que vos \u00e9quipes passent moins de temps sur la gestion manuelle des appels. <\/p><\/div>\r\n \r\n