{"id":193083,"date":"2026-06-19T14:12:24","date_gmt":"2026-06-19T14:12:24","guid":{"rendered":"https:\/\/sinch.com\/voice\/integrations\/genesys-2\/"},"modified":"2026-06-19T14:12:24","modified_gmt":"2026-06-19T14:12:24","slug":"genesys","status":"publish","type":"voice_integrations","link":"https:\/\/sinch.com\/fr\/voice\/integrations\/genesys\/","title":{"rendered":"Genesys"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">L&rsquo;int\u00e9gration de Genesys avec Sinch prend en charge un <a href=\"https:\/\/sinch.com\/blog\/genesys-byoc\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bring-Your-Own-Carrier (BYOC)<\/a> mod\u00e8le, vous aidant \u00e0 r\u00e9duire les d\u00e9penses de t\u00e9l\u00e9communications, \u00e0 conserver la propri\u00e9t\u00e9 de vos num\u00e9ros et \u00e0 fournir des appels de haute qualit\u00e9 sur un r\u00e9seau redondant. Sinch fournit une infrastructure voix rentable, fiable et \u00e9volutive pour votre centre de contact Genesys Cloud gr\u00e2ce \u00e0 nos liaisons Elastic SIP. G\u00e9rez votre propre configuration t\u00e9l\u00e9phonique, vos num\u00e9ros de t\u00e9l\u00e9phone et vos relations r\u00e9seau, et acc\u00e9dez \u00e0 des statistiques avanc\u00e9es et \u00e0 des outils de d\u00e9pannage qui vont au-del\u00e0 du service par d\u00e9faut.\u00a0<\/p>\n\n\n\r\n    <aside data-content-type=\"longform\"  class=\"banner-block longform-spacings rounded-lg shadow-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 bg-light\" data-theme=\"light\" aria-labelledby=\"banner-block-block_60ec94a2a1cdec1415603de16dbadd20\">\r\n                    <p class=\"text-uppercase section-caption text-body-color\">\r\n                Fonctionnalit\u00e9s principales et avantages            <\/p>\r\n                                    <div class=\"mb-0 text-body-color\">\r\n                            <\/div>\r\n        \r\n        <ul class=\"mt-3 mb-0 ps-6 text-body-color\"><li><p class=\"mb-0\">Ne payez que ce que vous utilisez gr\u00e2ce \u00e0 un mod\u00e8le bas\u00e9 sur l&rsquo;utilisation qui permet de r\u00e9duire les frais \u00e9lev\u00e9s des op\u00e9rateurs et de diminuer les co\u00fbts li\u00e9s \u00e0 la voix pour les entreprises de taille moyenne et les grandes entreprises.<\/p><\/li><li><p class=\"mb-0\">Un r\u00e9seau redondant de niveau entreprise, h\u00e9berg\u00e9 conjointement dans AWS avec Genesys Cloud, offre une faible latence, une haute disponibilit\u00e9 et une qualit\u00e9 d&rsquo;appel toujours claire. <\/p><\/li><li><p class=\"mb-0\">G\u00e9rez les liaisons, les num\u00e9ros et le routage via un tableau de bord en libre-service et des API, tout en conservant vos relations existantes avec les op\u00e9rateurs et la propri\u00e9t\u00e9 de vos donn\u00e9es. <\/p><\/li><li><p>Choisissez votre op\u00e9rateur, portez vos num\u00e9ros selon vos conditions et configurez vos liaisons en temps r\u00e9el. Les statistiques avanc\u00e9es et les outils de provisionnement en libre-service vous offrent un contr\u00f4le total.\u00a0<\/p><\/li><\/ul>\r\n    <\/aside>\r\n\r\n\n\n\n<p class=\"wp-block-paragraph\">Obtenez des communications voix fluides et \u00e9volutives avec une connectivit\u00e9 RTPC fiable dans votre infrastructure voix \u00e9volutive pour votre centre de contact Genesys Cloud.\u00a0<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>G\u00e9rez les conversations de vos clients dans Genesys avec la liaison Elastic SIP de Sinch.<\/strong>\u00a0<\/p>\n\n\n<\/div> <\/div> <\/div> <\/div> \n\n\r\n    <section data-content-type=\"component\" id=\"block-f773d1f6d8d1360ecd47fa7cbd11c689\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Comment tirer parti des liaisons Elastic SIP de Sinch avec Genesys<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Entreprises mondiales                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Centralisez la voix \u00e0 l&rsquo;\u00e9chelle mondiale sur un seul r\u00e9seau, conservez vos num\u00e9ros locaux et fournissez des appels coh\u00e9rents et de haute qualit\u00e9 de n&rsquo;importe o\u00f9.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Entreprises saisonni\u00e8res                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Adaptez instantan\u00e9ment la capacit\u00e9 d&rsquo;appel pour les pics de fin d&rsquo;ann\u00e9e ou de voyages, puis r\u00e9duisez-la pour \u00e9viter de payer des lignes inutilis\u00e9es pendant les p\u00e9riodes plus calmes.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Clients de Genesys                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Remplacez la voix par d\u00e9faut par Sinch pour r\u00e9duire les co\u00fbts, am\u00e9liorer la qualit\u00e9 des appels et obtenir des outils de diagnostic avanc\u00e9s sans perturber vos op\u00e9rations.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Migrations vers le cloud                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    D\u00e9placez votre t\u00e9l\u00e9phonie vers le cloud avec un partenaire exp\u00e9riment\u00e9 qui simplifie le portage et offre des basculements sans temps d&rsquo;arr\u00eat.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Int\u00e9gration de Genesys avec Sinch : foire aux questions <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ae9d8276d20206b3125139774f8e4b29-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-1\">\r\n                                            Quels sont les avantages du BYOC par rapport \u00e0 l&rsquo;utilisation de Genesys Cloud Voice ?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-ae9d8276d20206b3125139774f8e4b29-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Le mod\u00e8le Bring Your Own Carrier (BYOC) avec l&rsquo;int\u00e9gration de Genesys vous permet de r\u00e9duire les co\u00fbts gr\u00e2ce \u00e0 de meilleurs tarifs, d&rsquo;obtenir plus de contr\u00f4le sur les num\u00e9ros et le routage, et d&rsquo;acc\u00e9der \u00e0 des statistiques avanc\u00e9es pour le d\u00e9pannage. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ae9d8276d20206b3125139774f8e4b29-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-2\">\r\n                                            Comment la fiabilit\u00e9 du r\u00e9seau et le support de Sinch se comparent-ils \u00e0 ceux des autres op\u00e9rateurs ?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ae9d8276d20206b3125139774f8e4b29-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sinch poss\u00e8de un r\u00e9seau am\u00e9ricain ind\u00e9pendant pour la  voix, h\u00e9berg\u00e9 conjointement dans AWS avec <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/4957f0db-407c-4367-a160-86c626423bcf\">Genesys Cloud<\/a>. Chaque client b\u00e9n\u00e9ficie d&rsquo;un acc\u00e8s direct au NOC 24 h\/24, 7 j\/7, ainsi que d&rsquo;un accompagnement d&rsquo;experts lors de l&rsquo;int\u00e9gration.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ae9d8276d20206b3125139774f8e4b29-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-3\">\r\n                                            Est-il facile de porter nos num\u00e9ros existants vers Sinch ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ae9d8276d20206b3125139774f8e4b29-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Portez de petits lots via le tableau de bord, ou laissez Sinch g\u00e9rer de bout en bout vos projets vastes ou complexes.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ae9d8276d20206b3125139774f8e4b29-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-4\">\r\n                                            Quels sont les pr\u00e9requis pour l&rsquo;int\u00e9gration de Genesys avec Sinch ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ae9d8276d20206b3125139774f8e4b29-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Vous avez besoin d&rsquo;un abonnement Genesys Cloud actif et d&rsquo;un contrat Sinch avec la <a href=\"https:\/\/sinch.com\/voice\/sip-trunking\/elastic\/\">liaison Elastic SIP<\/a> activ\u00e9e.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ae9d8276d20206b3125139774f8e4b29-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-5\">\r\n                                            Comment fonctionne le processus d&rsquo;int\u00e9gration de Genesys ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ae9d8276d20206b3125139774f8e4b29-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Cr\u00e9ez une liaison Elastic SIP de Sinch, associez-la \u00e0 Genesys Cloud et commencez \u00e0 passer des appels depuis l&rsquo;environnement AWS partag\u00e9.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ae9d8276d20206b3125139774f8e4b29-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-6\">\r\n                                            Quelles fonctionnalit\u00e9s de s\u00e9curit\u00e9 sont incluses avec l&rsquo;int\u00e9gration de Genesys ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ae9d8276d20206b3125139774f8e4b29-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ae9d8276d20206b3125139774f8e4b29-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Le service inclut le chiffrement TLS\/SRTP, la conformit\u00e9 <a href=\"https:\/\/sinch.com\/voice\/security\/stirshaken\/\">STIR\/SHAKEN<\/a>, <a href=\"https:\/\/sinch.com\/voice\/e911\/\">E911<\/a>, des listes de contr\u00f4le d&rsquo;acc\u00e8s IP et l&rsquo;autorisation <a href=\"https:\/\/sinch.com\/voice\/sip-trunking\/\">SIP<\/a> pour une protection de bout en bout.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/voice\/integrations\/genesys\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quels sont les avantages du BYOC par rapport \u00e0 l&#039;utilisation de Genesys Cloud Voice ? 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