{"id":187276,"date":"2026-05-27T13:45:54","date_gmt":"2026-05-27T13:45:54","guid":{"rendered":"https:\/\/sinch.com\/voice\/customer-stories\/livevox-2\/"},"modified":"2026-05-27T13:45:55","modified_gmt":"2026-05-27T13:45:55","slug":"livevox","status":"publish","type":"voice_cust_stories","link":"https:\/\/sinch.com\/fr\/voice\/temoignages-de-clients\/livevox\/","title":{"rendered":"Comment LiveVox rationalise les communications vocales et par SMS avec la liaison SIP Elastic"},"content":{"rendered":"\n<p>Depuis 1999, LiveVox aide les entreprises \u00e0 cr\u00e9er des connexions significatives avec leurs clients via la voix, les SMS, l&#8217;email et le chat. La solution de centre de contact bas\u00e9e sur le cloud a \u00e9t\u00e9 acquise par NICE en 2023, leur permettant d&rsquo;aider encore plus d&rsquo;entreprises \u00e0 am\u00e9liorer leur engagement client.\u00a0<\/p>\n\n\n\n<p>Mais m\u00eame pour des acteurs exp\u00e9riment\u00e9s comme LiveVox, g\u00e9rer de multiples canaux de communication pr\u00e9sente des d\u00e9fis uniques. Ils ont \u00e9t\u00e9 confront\u00e9s \u00e0 des limites avec leur syst\u00e8me de routage d&rsquo;appels pour les rappels par SMS, ce qui a eu un impact sur l&rsquo;exp\u00e9rience client et a augment\u00e9 le temps pass\u00e9 au d\u00e9pannage.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Trouver la bonne solution pour une communication fluide<\/h2>\n\n\n\n<p>La recherche par LiveVox d&rsquo;une approche plus int\u00e9gr\u00e9e les a men\u00e9s au service Elastic SIP Trunk (EST) de Sinch. La solution offrait exactement ce dont ils avaient besoin \u2014 la capacit\u00e9 d&rsquo;unifier leurs op\u00e9rations par voix et SMS.\u00a0<\/p>\n\n\n\n<p>Le service EST offre \u00e9galement \u00e0 LiveVox un contr\u00f4le complet sur ses canaux de communication. Gr\u00e2ce \u00e0 un tableau de bord unique, leur \u00e9quipe peut :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Activer l&rsquo;utilisation de num\u00e9ros SMS pour les rappels par voix pour les clients\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Surveiller les statistiques critiques telles que la qualit\u00e9 des appels et la livraison des SMS\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configurer des codes longs pour les SMS et la voix\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rationaliser les migrations de clients avec un minimum d&rsquo;interruption\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Lib\u00e9rer l&rsquo;efficacit\u00e9 avec une plateforme EST unifi\u00e9e<\/h2>\n\n\n\n<p>Le service EST de Sinch a apport\u00e9 des am\u00e9liorations imm\u00e9diates aux op\u00e9rations de LiveVox. Le tableau de bord unifi\u00e9 a consid\u00e9rablement r\u00e9duit le temps pass\u00e9 \u00e0 r\u00e9soudre les probl\u00e8mes, tandis que la fonctionnalit\u00e9 de rappel fluide a permis de cr\u00e9er une exp\u00e9rience plus harmonieuse pour les utilisatrices finales.\u00a0<\/p>\n\n\n\n<p>La stabilit\u00e9 de la plateforme et ses capacit\u00e9s de libre-service ont \u00e9t\u00e9 cruciales pour la Growth de LiveVox. Ils ont int\u00e9gr\u00e9 avec succ\u00e8s plus de 50 projets et des centaines de num\u00e9ros de t\u00e9l\u00e9phone. Cette \u00e9volutivit\u00e9 a \u00e9t\u00e9 particuli\u00e8rement importante alors que LiveVox continue d&rsquo;\u00e9tendre ses offres de services.\u00a0<\/p>\n\n\n\n<p>\u00ab\u00a0Sinch a v\u00e9ritablement renforc\u00e9 notre plateforme en rendant facile \u00e0 g\u00e9rer \u00e0 la fois les SMS et la voix\u00a0\u00bb, a d\u00e9clar\u00e9 Oscar Orozco, ing\u00e9nieure vocale senior chez LiveVox. \u00ab\u00a0Nos clients appr\u00e9cient la flexibilit\u00e9 et les fonctionnalit\u00e9s de rappel fluide qui am\u00e9liorent le parcours client.\u00a0\u00bb\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Scale le succ\u00e8s \u00e0 mesure que les besoins changent<\/h2>\n\n\n\n<p>Le partenariat avec l&rsquo;EST de Sinch a r\u00e9solu les d\u00e9fis de communication initiaux de LiveVox et les a pr\u00e9par\u00e9s pour la Growth dans le paysage des centres de contact.\u00a0<\/p>\n\n\n\n<p>LiveVox pr\u00e9voit de continuer \u00e0 int\u00e9grer la voix et les services de messagerie de Sinch pour \u00e9largir ses offres de communication. Ils sont d\u00e9sormais mieux positionn\u00e9s pour r\u00e9pondre aux besoins des clients et s&rsquo;adapter aux tendances du march\u00e9.<\/p>\n","protected":false},"featured_media":150409,"template":"","meta":{"_acf_changed":false},"customer_stories_industry":[701],"customer_stories_products":[653],"class_list":["post-187276","voice_cust_stories","type-voice_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-telecommunications","customer_stories_products-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment LiveVox rationalise les communications vocales et par SMS avec la liaison SIP Elastic - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/voice\/temoignages-de-clients\/livevox\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment LiveVox rationalise les communications vocales et par SMS avec la liaison SIP Elastic - Sinch\" \/>\n<meta property=\"og:description\" content=\"Depuis 1999, LiveVox aide les entreprises \u00e0 cr\u00e9er des connexions significatives avec leurs clients via la voix, les SMS, l&#8217;email et le chat. 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