{"id":187275,"date":"2026-05-27T13:45:50","date_gmt":"2026-05-27T13:45:50","guid":{"rendered":"https:\/\/sinch.com\/voice\/customer-stories\/qdoba-mexican-eats-2\/"},"modified":"2026-05-27T13:45:51","modified_gmt":"2026-05-27T13:45:51","slug":"qdoba-mexican-eats","status":"publish","type":"voice_cust_stories","link":"https:\/\/sinch.com\/fr\/voice\/temoignages-de-clients\/qdoba-mexican-eats\/","title":{"rendered":"QDOBA am\u00e9liore la productivit\u00e9 de l’\u00e9quipe avec les communications unifi\u00e9es de Sinch"},"content":{"rendered":"\n

QDOBA Mexican Eats<\/a> est une cha\u00eene de restauration rapide mexicaine de premier plan comptant plus de 750 restaurants situ\u00e9s aux \u00c9tats-Unis et au Canada. Bas\u00e9e \u00e0 San Diego, en Californie, l’entreprise a \u00e9t\u00e9 \u00e9lue \u00ab Meilleur restaurant de type fast-casual \u00bb dans le cadre des prix 10 Best Readers’ Choice Awards de USA Today. Elle s’est \u00e9galement class\u00e9e n\u00b0 228 sur la liste Franchise 500 de 2022 d’Entrepreneur. <\/p>\n\n\n\n

Engag\u00e9e \u00e0 offrir des plats de qualit\u00e9 fra\u00eechement pr\u00e9par\u00e9s, la marque pr\u00e9pare quotidiennement une gamme de produits du menu dans les cuisines de ses restaurants. Qdoba a d\u00e9but\u00e9 la franchise en 1997 et a continu\u00e9 de cro\u00eetre au d\u00e9but des ann\u00e9es 2000 jusqu’\u00e0 son acquisition finale par Jack in the Box Incorporated en 2003. En 2018, Qdoba a \u00e9t\u00e9 rachet\u00e9e \u00e0 Jack in the Box avec des fonds g\u00e9r\u00e9s par des entit\u00e9s affili\u00e9es d’Apollo Global Management LLC. <\/p>\n\n\n\n

D\u00e9fi : Une nouvelle infrastructure pour de nouveaux bureaux <\/h2>\n\n\n\n

Avant son acquisition en 2018, Qdoba utilisait les t\u00e9l\u00e9phones Avaya de Jack in the Box avec les services d’AT&T. <\/p>\n\n\n\n

N’\u00e9tant plus une filiale, l’entreprise \u00e9tait confront\u00e9e aux d\u00e9penses potentielles li\u00e9es \u00e0 la mise en place de son propre service dans son nouveau si\u00e8ge social et son centre d’appels, ainsi que du support pour son personnel sur le terrain. De plus, quelle que soit la plateforme de communication d\u00e9ploy\u00e9e par l’entreprise, elle devait s’int\u00e9grer aux outils de communication que les employ\u00e9s de Qdoba utilisaient d\u00e9j\u00e0. <\/p>\n\n\n\n

Ces exigences auraient \u00e9t\u00e9 suffisamment difficiles en elles-m\u00eames sans compter le fait que le syst\u00e8me devait \u00e9galement \u00eatre pleinement fonctionnel au moment o\u00f9 Qdoba s’est install\u00e9e dans ses nouveaux bureaux d’entreprise en un peu plus d’un an et demi. <\/p>\n\n\n\n

Solution : Des communications unifi\u00e9es sur mesure <\/h2>\n\n\n\n

Qdoba avait non seulement besoin d’une solution de PBX sur site, mais \u00e9galement de messagerie instantan\u00e9e, de pr\u00e9sence, de conf\u00e9rence audio, de visioconf\u00e9rence et d’une messagerie unifi\u00e9e sur bureau et PC. Puisque l’entreprise utilisait intensivement Microsoft Office 365, une int\u00e9gration compl\u00e8te \u00e9tait \u00e9galement indispensable. Enfin, Qdoba avait besoin d’une solution de centre de contact enti\u00e8rement fonctionnelle avec des softphones pour remplacer les appareils physiques de bureau. Sinch a d\u00e9ploy\u00e9 notre service de communications unifi\u00e9es au centre d’appels de Qdoba \u00e0 Phoenix, dans l’Arizona, \u00e0 la mi-mai 2019, et au d\u00e9but du mois de juin 2019, nous \u00e9tions \u00e9galement en service au si\u00e8ge social de l’entreprise \u00e0 San Diego. Nous avons travaill\u00e9 en \u00e9troite collaboration avec Qdoba tout au long de la mise en \u0153uvre, en privil\u00e9giant l’agilit\u00e9 afin de r\u00e9pondre aux besoins de l’entreprise. C’est ainsi que nous avons pu r\u00e9pondre \u00e0 plusieurs requ\u00eates qui ne faisaient pas partie du p\u00e9rim\u00e8tre initial de l’entreprise lors du d\u00e9ploiement. <\/p>\n\n\n\n

Celles-ci incluaient un num\u00e9ro d\u00e9di\u00e9 pour la Pr\u00e9sidente Directrice G\u00e9n\u00e9rale, 13 salles de conf\u00e9rence et 11 cabines t\u00e9l\u00e9phoniques, une flexibilit\u00e9 de basculement pour le fournisseur de restauration tiers de Qdoba, ainsi que deux appareils multifonctions fax\/imprimante et des services de fax par e-mail. Nous avons \u00e9galement distribu\u00e9 une documentation de formation personnalisable sur l’utilisation de notre solution, accompagn\u00e9e d’un lien vers notre Base de connaissances<\/a>. <\/p>\n\n\n\n

R\u00e9sultats : Fluide, fiable et enti\u00e8rement int\u00e9gr\u00e9 <\/h2>\n\n\n\n

Nous sommes rest\u00e9s en contact avec Qdoba apr\u00e8s la mise en \u0153uvre, en leur fournissant un support technique 24h\/24 et 7j\/7, un support de formation continu et des formations \u00e0 la demande. Depuis le d\u00e9ploiement, l’entreprise a largement utilis\u00e9 notre solution pour le support de la communication et de la collaboration \u00e0 l’\u00e9chelle de l’organisation. <\/p>\n\n\n\n

En ce qui concerne Sinch et nos services, ils n’ont que des \u00e9loges. <\/p>\n\n\n\n

\u00ab Dans le cadre de notre s\u00e9paration de Jack in the Box, nous avions besoin d’une solution pouvant \u00eatre mise en \u0153uvre rapidement alors que nous emm\u00e9nagions dans un nouveau b\u00e2timent. Sinch a fourni cette solution et elle a \u00e9t\u00e9 facile \u00e0 mettre en place et \u00e0 utiliser. Ils ont travaill\u00e9 d’arrache-pied dans des d\u00e9lais tr\u00e8s courts pour faire de notre mise en \u0153uvre un succ\u00e8s. Le service a \u00e9t\u00e9 bon d’un bout \u00e0 l’autre, et bien que nous n’ayons pas de crit\u00e8res d\u00e9finitifs pour \u00e9valuer le suivi du ROI, la satisfaction anecdotique a \u00e9t\u00e9 \u00e9lev\u00e9e, avec tr\u00e8s peu de tickets au centre d’assistance. \u00bb Eric Rosenzweig, vice-pr\u00e9sident des technologies de l’information, Qdoba <\/p>\n","protected":false},"featured_media":60386,"template":"","meta":{"_acf_changed":true},"customer_stories_industry":[599],"customer_stories_products":[653],"class_list":["post-187275","voice_cust_stories","type-voice_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-vente-au-detail","customer_stories_products-voice"],"acf":[],"yoast_head":"\nQDOBA am\u00e9liore la productivit\u00e9 de l'\u00e9quipe avec les communications unifi\u00e9es de Sinch<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment QDOBA a mis en \u0153uvre des solutions de communications unifi\u00e9es pour 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