{"id":215008,"date":"2026-11-04T12:12:23","date_gmt":"2026-11-04T12:12:23","guid":{"rendered":"https:\/\/sinch.com\/voice\/capabilities\/connecter-agents-ia\/"},"modified":"2026-11-11T13:56:14","modified_gmt":"2026-11-11T13:56:14","slug":"connecter-agents-ia","status":"publish","type":"voice_capabilities","link":"https:\/\/sinch.com\/fr\/voix\/capacites\/connecter-agents-ia\/","title":{"rendered":"Connecter des agents IA"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n                    <div class=\"d-flex justify-content-center\" data-theme=\"dark\">\r\n                            <a href=\"https:\/\/sinch.com\/lander\/lumen-voice-alternative\/\" class=\"header-block-announcement text-accent d-inline-flex align-items-center gap-2 fs-xs fw-bold mb-6 mb-md-7 mb-lg-9 py-2 px-3 px-md-4 rounded-lg\" >\r\n                    <span>\r\n                        \u00c0 la recherche d&rsquo;une alternative \u00e0 votre service voix Lumen\u00a0? D\u00e9couvrez comment Sinch vous aide \u00e0 migrer en toute simplicit\u00e9, quand vous le souhaitez.                    <\/span>\r\n                    <svg class=\"header-block-announcement-arrow\" width=\"16\" height=\"16\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/arrow-next.svg\"><\/svg>\r\n                <\/a>\r\n                    <\/div>\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">AGENTS IA AU T\u00c9L\u00c9PHONE<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Connectez votre agent IA aux appels t\u00e9l\u00e9phoniques en direct                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Lorsque le sujet est important, les clients d\u00e9crochent toujours le t\u00e9l\u00e9phone. Attribuez un num\u00e9ro de t\u00e9l\u00e9phone \u00e0 l&rsquo;agent IA que vous utilisez d\u00e9j\u00e0 et laissez-le r\u00e9pondre. Une personne peut rejoindre le m\u00eame appel d\u00e8s que l&rsquo;IA atteint ses limites.<\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Utilisez votre propre agent IA ou plateforme d&rsquo;IA vocale<\/p><\/li><li><p class=\"mb-0\">Connectez-le par texte, audio en direct ou SIP<\/p><\/li><li><p class=\"mb-0\">Enregistrez, transcrivez et d\u00e9tectez la messagerie vocale \u00e0 chaque appel<\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/parler-a-un-expert\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Contacter un expert<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/contact-vente\/\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Contacter notre \u00e9quipe commerciale<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                            <p class=\"fs-xxs text-body-color m-0\">L&rsquo;API vocale v2 est en pr\u00e9version publique.<\/p>\r\n                                                    \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                <img decoding=\"async\" width=\"648\" height=\"394\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header.png\" class=\"skip-lazy img-fluid\" alt=\"Image pour Connectez votre agent IA aux appels t\u00e9l\u00e9phoniques en direct\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header-300x182.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header-1024x623.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Header-768x467.png 768w\" \/>\r\n                            \r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                    \n\r\n        <div class=\"clients clients-default\">\r\n                                                <div class=\"clients-title container text-accent fs-sm\">\r\n                                                    <div class=\"text-center mb-4\">\r\n                                Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde                            <\/div>\r\n                                            <\/div>\r\n                                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"133\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"161\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n                <\/div>\r\n                    \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-bc38db5ac16b66f85f47d449d9b10774\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Cas d&rsquo;utilisation des agents IA<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Les missions confi\u00e9es aux agents IA au t\u00e9l\u00e9phone<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">La plupart des \u00e9quipes commencent par une t\u00e2che mal g\u00e9r\u00e9e par le canal t\u00e9l\u00e9phonique aujourd&rsquo;hui, comme les longues files d&rsquo;attente, les menus rigides ou les appels manqu\u00e9s en dehors des heures d&rsquo;ouverture. Voici les missions qu&rsquo;un agent IA prend en charge en priorit\u00e9.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                R\u00e9ceptionniste IA                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    R\u00e9pondre \u00e0 chaque appel entrant d\u00e8s la premi\u00e8re sonnerie, \u00e0 toute heure, sans musique d&rsquo;attente. Les appelants expliquent leurs besoins avec leurs propres mots, et peuvent interrompre ou changer de sujet.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Votre chatbot, au t\u00e9l\u00e9phone                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;assistant qui r\u00e9pond d\u00e9j\u00e0 sur le chat commence \u00e0 prendre des appels, sans avoir \u00e0 reconstruire sa logique pour la voix. Tester un mod\u00e8le conversationnel sur de vrais appels.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-microphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Votre IA vocale existante                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyer des appels en direct \u00e0 la plateforme d&rsquo;IA vocale que vous avez achet\u00e9e ou cr\u00e9\u00e9e, sous forme d&rsquo;audio brut ou d&rsquo;appel SIP. Votre agent garde le contr\u00f4le de la conversation.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Acheminement sans menu                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Les appelants formulent leurs besoins au lieu d&rsquo;appuyer sur des touches. Votre IA analyse la demande, et la bonne \u00e9quipe rejoint l&rsquo;appel.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/alarm-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Rappels et suivis sortants                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Votre agent IA g\u00e8re les rappels et les confirmations de rendez-vous. Il distingue un \u00eatre humain d&rsquo;une messagerie vocale et laisse un message personnalis\u00e9 lorsque personne ne r\u00e9pond.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-sound.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Enregistrements des appels IA                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Enregistrez l&rsquo;int\u00e9gralit\u00e9 des appels ou une seule partie, et recevez les enregistrements sur votre propre stockage cloud. Conservez les transcriptions pour les audits, la formation et les litiges.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" block-bf63eb882dcb3a13022a9ed0d344a8f4 class=\"section section-tabs bg-light-subtle section-py\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"tabs\">\r\n                <nav>\r\n                    <ul class=\"nav nav-pills flex-nowrap flex-md-wrap\" id=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4\" role=\"tablist\">\r\n                                                        <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap active\" id=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-1\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-1\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-1\" aria-selected=\"true\">\r\n                                        Voice Relay                                    <\/button>\r\n                                <\/li>\r\n                                                            <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap\" id=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-2\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-2\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-2\" aria-selected=\"false\">\r\n                                        Voice Streams                                    <\/button>\r\n                                <\/li>\r\n                                                            <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap\" id=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-3\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-3\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-3\" aria-selected=\"false\">\r\n                                        SIP                                    <\/button>\r\n                                <\/li>\r\n                                                            <li class=\"nav-item\" role=\"presentation\">\r\n                                    <button class=\"nav-link text-nowrap\" id=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-4\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-4\" type=\"button\" role=\"tab\" aria-controls=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-4\" aria-selected=\"false\">\r\n                                        Sinch Functions                                    <\/button>\r\n                                <\/li>\r\n                                                                        <\/ul>\r\n                <\/nav>\r\n\r\n                <div class=\"tab-content\" id=\"nav-tabContent\">\r\n                    \r\n                            <div class=\"tab-pane fade active show\" id=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-1\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-1\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Pour les agents IA textuels<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Donnez une voix \u00e0 un agent IA textuel<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">Voice Relay \u00e9coute l&rsquo;appelant, envoie du texte \u00e0 votre agent IA et dicte ses r\u00e9ponses. Votre agent ne g\u00e8re que les mots, ce qui permet \u00e0 un chatbot op\u00e9rationnel aujourd&rsquo;hui de prendre des appels sans modifier sa logique.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/voice-relay\/\"  class=\"btn-arrow\" >D\u00e9couvrir Voice Relay<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay.png\" class=\"img-fluid\" alt=\"Image pour Donnez une voix \u00e0 un agent IA textuel\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Relay-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"tab-pane fade\" id=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-2\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-2\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Pour les plateformes d&rsquo;agent IA vocal<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Diffusez l&rsquo;audio des appels en direct vers votre plateforme d&rsquo;agent IA<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">Voice Streams envoie l&rsquo;audio de l&rsquo;appel en direct \u00e0 votre plateforme d&rsquo;agent IA et diffuse son audio \u00e0 l&rsquo;appelant. Votre IA g\u00e8re la conversation, y compris les interruptions, tandis que l&rsquo;API vocale v2 g\u00e8re l&rsquo;appel t\u00e9l\u00e9phonique.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/call-streams\/\"  class=\"btn-arrow\" >D\u00e9couvrir Voice Streams<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams.png\" class=\"img-fluid\" alt=\"Image pour Diffusez l&#039;audio des appels en direct vers votre plateforme d&#039;agent IA\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Voice-Streams-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"tab-pane fade\" id=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-3\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-3\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Pour les plateformes d&rsquo;agents IA compatibles SIP<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Connecter une plateforme d&rsquo;agent IA via SIP<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">Si votre plateforme d&rsquo;agent IA prend des appels via SIP, votre d\u00e9veloppeur utilise l&rsquo;API vocale v2 pour composer son point de terminaison et y connecter l&rsquo;appelant. La plateforme g\u00e8re toute la conversation, en entrant ou en sortant.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/developers.sinch.com\/docs\/voice-2.0\/api-reference\/sip\/\" target=\"_blank\" class=\"btn-arrow\" >Lire le guide SIP<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip.png\" class=\"img-fluid\" alt=\"Image pour Connecter une plateforme d&#039;agent IA via SIP\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sip-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"tab-pane fade\" id=\"tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-4\" role=\"tabpanel\" aria-labelledby=\"nav-tab-block-bf63eb882dcb3a13022a9ed0d344a8f4-4\" tabindex=\"0\">\r\n\r\n                                <div class=\"row pt-6 pt-md-7 mt-0 mt-lg-3 align-items-center\">\r\n\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Pour les \u00e9quipes sans serveur<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ex\u00e9cutez votre logique d&rsquo;appel sans h\u00e9berger de serveur<\/h2>\r\n                    <\/div>\r\n\r\n                                                                                            <div class=\"content-body mb-0\"><p class=\"mb-0\">Sinch Functions h\u00e9berge et met \u00e0 l&rsquo;\u00e9chelle votre logique d&rsquo;appel, vous n&rsquo;avez donc aucun serveur \u00e0 g\u00e9rer. Partez d&rsquo;un mod\u00e8le ou d\u00e9crivez l&rsquo;appel \u00e0 l&rsquo;Assistant, puis connectez votre agent IA depuis la fonction avec Voice Relay ou Voice Streams.<\/p><\/div>\r\n                                            \r\n                                            \r\n                                                <div class=\"text-start\">\r\n                                                    <a href=\"https:\/\/sinch.com\/fr\/ia\/agent-tools\/fonctions\/\"  class=\"btn-arrow\" >D\u00e9couvrez Sinch Functions<\/a>\r\n                                                <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                                                            <\/div>\r\n\r\n                                                                            <div class=\" order-1 d-md-block col-md-6 col-lg-7 mb-5 mt-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n                                            <img decoding=\"async\" width=\"648\" height=\"243\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions.png\" class=\"img-fluid\" alt=\"Image pour Ex\u00e9cutez votre logique d&#039;appel sans h\u00e9berger de serveur\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions-300x113.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions-1024x384.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Sinch-Functions-768x288.png 768w\" \/>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n\r\n<section data-content-type=\"component\" id=\"block-331bec45bc6da00bfe237f177d0c7894\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Choisir une connexion<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Comparatif entre Voice Relay, Voice Streams et SIP<\/h2>\r\n                    <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">La diff\u00e9rence r\u00e9side dans qui \u00e9coute et parle pendant l\u2019appel, et qui g\u00e8re l\u2019infrastructure. Les trois fonctionnent sur l\u2019API vocale v2 avec le m\u00eame compte et les m\u00eames num\u00e9ros de t\u00e9l\u00e9phone.<\/p><\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div style=\"--table-compare-label-width:25%\" class=\"table-compare-block wp-block-acf-table-child\">\r\n    \r\n            <h3 class=\"mb-3 mb-md-4 h4\">Qui fait quoi pendant l\u2019appel<\/h3>\r\n        \n\n<div tabindex=\"0\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\" class=\"wp-block-table\"><div class=\"table-compare\" id=\"processed-table-6af49e68abd70\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">VOICE RELAY<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">VOICE STREAMS<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Appels t\u00e9l\u00e9phoniques, num\u00e9ros et connectivit\u00e9<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">API vocale v2<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">API vocale v2<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">API vocale v2<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Qui \u00e9coute et parle<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Voice Relay<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Votre plateforme d\u2019agent IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Votre plateforme d\u2019agent IA, via SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Ce que g\u00e8re votre IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Les mots, sous forme de texte<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">La conversation, en audio en direct<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">L\u2019int\u00e9gralit\u00e9 de la conversation, lors d\u2019un appel SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Ce que vous envoyez et recevez<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Texte via WebSocket<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Audio brut via WebSocket<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Audio dans la session SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Serveur que vous h\u00e9bergez<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Un serveur WebSocket auquel Voice Relay se connecte<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Un serveur WebSocket auquel Voice Streams se connecte<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Votre propre infrastructure SIP ou celle d\u2019un tiers<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Meilleur point de d\u00e9part<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Un chatbot ou un assistant qui fonctionne d\u00e9j\u00e0 sous forme de texte<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Une plateforme d\u2019agent IA vocal que vous avez cr\u00e9\u00e9e ou que vous g\u00e9rez<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Une plateforme d\u2019agent IA qui prend d\u00e9j\u00e0 en charge les appels SIP<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Voix et langue<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">772 voix de r\u00e9ponse, plus la reconnaissance vocale dans 100 langues<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">La voix et la langue de votre propre plateforme d\u2019agent IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">La voix et la langue de votre propre plateforme d\u2019agent IA<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Interruptions<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Voice Relay s\u2019arr\u00eate de parler lorsque l\u2019appelant prend la parole, et en informe votre IA<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Votre plateforme d\u2019agent IA, avec le contr\u00f4le de l\u2019audio non lu<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Votre plateforme d\u2019agent IA les g\u00e8re<\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n    <section data-content-type=\"component\" id=\"block-0fe092fd15332c55ae7176974a4be306\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Contr\u00f4les d&rsquo;appel<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ce qui se passe autour de la conversation IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Un bon appel IA n\u00e9cessite plus que la conversation elle-m\u00eame. Le transfert, l&rsquo;enregistrement, la transcription et la d\u00e9tection de messagerie vocale sont tous inclus dans l&rsquo;API vocale v2, vous \u00e9vitant ainsi de devoir assembler un syst\u00e8me de t\u00e9l\u00e9phonie distinct.<\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-0fe092fd15332c55ae7176974a4be306\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-0fe092fd15332c55ae7176974a4be306-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-0fe092fd15332c55ae7176974a4be306-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-0fe092fd15332c55ae7176974a4be306-1\">\r\n                                                        <span class=\"h6 mb-0\">Transfert \u00e0 une personne<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-0fe092fd15332c55ae7176974a4be306-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    data-bs-parent=\"#accordion-block-0fe092fd15332c55ae7176974a4be306\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Un membre de l&rsquo;\u00e9quipe rejoint l&rsquo;appel en cours, et l&rsquo;IA se retire. Le membre de l&rsquo;\u00e9quipe peut d&rsquo;abord entendre une courte introduction, telle que \u00ab\u00a0Mise en relation avec un client int\u00e9ress\u00e9 par un achat\u00a0\u00bb.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-0fe092fd15332c55ae7176974a4be306-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-0fe092fd15332c55ae7176974a4be306-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-0fe092fd15332c55ae7176974a4be306-2\">\r\n                                                        <span class=\"h6 mb-0\">Si la connexion IA est interrompue<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-0fe092fd15332c55ae7176974a4be306-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-0fe092fd15332c55ae7176974a4be306\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Sur Voice Relay, Voice Streams et SIP, l&rsquo;appel se termine lorsque la connexion IA est interrompue. L&rsquo;API vocale v2 permet \u00e0 votre d\u00e9veloppeur de configurer une nouvelle connexion ou de rediriger l&rsquo;appel, par exemple vers une personne.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-0fe092fd15332c55ae7176974a4be306-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-0fe092fd15332c55ae7176974a4be306-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-0fe092fd15332c55ae7176974a4be306-3\">\r\n                                                        <span class=\"h6 mb-0\">Enregistrement et transcription<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-0fe092fd15332c55ae7176974a4be306-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-0fe092fd15332c55ae7176974a4be306\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Enregistrez l&rsquo;int\u00e9gralit\u00e9 de l&rsquo;appel ou une seule partie, et arr\u00eatez-vous en cours d&rsquo;appel si n\u00e9cessaire. Les enregistrements sont envoy\u00e9s vers votre propre AWS S3, Google Cloud Storage ou Azure Blob Storage, avec des transcriptions facultatives dans 100 langues.<\/p><\/div>\r\n                                                        \r\n                                                        <div class=\"text-start mt-3\"><a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/enregistrement-des-appels\/\"  class=\"btn-arrow fs-sm\" >D\u00e9couvrir l&rsquo;enregistrement des appels<\/a><\/div>                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-0fe092fd15332c55ae7176974a4be306-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-0fe092fd15332c55ae7176974a4be306-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-0fe092fd15332c55ae7176974a4be306-4\">\r\n                                                        <span class=\"h6 mb-0\">D\u00e9tection de messagerie vocale sur les appels sortants<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-0fe092fd15332c55ae7176974a4be306-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-0fe092fd15332c55ae7176974a4be306\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Votre flux d&rsquo;appels distingue une personne d&rsquo;une messagerie vocale et g\u00e8re chacune diff\u00e9remment. Les appels par lots traitent de grandes listes \u00e0 un rythme que vous contr\u00f4lez.<\/p><\/div>\r\n                                                        \r\n                                                        <div class=\"text-start mt-3\"><a href=\"https:\/\/sinch.com\/fr\/voix\/voix-programmable\/detection-de-repondeur\/\"  class=\"btn-arrow fs-sm\" >D\u00e9couvrir la d\u00e9tection de r\u00e9pondeur<\/a><\/div>                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-0fe092fd15332c55ae7176974a4be306-5\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"5\"\r\n                                                        data-bs-target=\"#collapse-block-0fe092fd15332c55ae7176974a4be306-5\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-0fe092fd15332c55ae7176974a4be306-5\">\r\n                                                        <span class=\"h6 mb-0\">Des appels qui restent li\u00e9s<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-0fe092fd15332c55ae7176974a4be306-5\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    data-bs-parent=\"#accordion-block-0fe092fd15332c55ae7176974a4be306\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Une session regroupe les appels d&rsquo;une conversation, et un pont les connecte. Un appelant peut passer d&rsquo;un menu t\u00e9l\u00e9phonique \u00e0 un agent IA, puis \u00e0 une personne, sans raccrocher.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"339\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session.png\" class=\"img-fluid\" alt=\"Image pour Ce qui se passe autour de la conversation IA\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session-300x157.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session-1024x536.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_DIA_Voice_Connect-Ai-Agents-Session-768x402.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-552e5217550d2289734de5313e83562a\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Outils de d\u00e9veloppement<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Cr\u00e9ez le flux d&rsquo;appels avec votre \u00e9quipe technique<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Vos d\u00e9veloppeurs, ou l&rsquo;assistant de codage IA avec lequel ils travaillent, cr\u00e9ent le flux d&rsquo;appels. Il peut s&rsquo;ex\u00e9cuter sur votre propre serveur, en tant que fonction, ou via SIP vers votre plateforme d&rsquo;agent. Des guides de cr\u00e9ation avec du code fonctionnel couvrent chaque parcours.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Connexions WebSocket bidirectionnelles\u00a0: texte pour Voice Relay, audio brut pour Voice Streams<\/p><\/li><li><p class=\"mb-0\">Appels SIP vers le point de terminaison de votre plateforme d&rsquo;agent IA, entrants ou sortants, configur\u00e9s en SVAML<\/p><\/li><li><p class=\"mb-0\">Contr\u00f4le des appels via des commandes SVAML, avec des \u00e9v\u00e9nements livr\u00e9s sous forme de webhooks CloudEvents 1.0<\/p><\/li><li><p class=\"mb-0\">Sinch Functions en Node.js ou C#, d\u00e9ploy\u00e9es depuis le tableau de bord ou la CLI Sinch<\/p><\/li><li><p class=\"mb-0\">Un serveur MCP de documentation, Sinch Skills et la CLI Sinch pour les assistants de codage IA<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 row mt-0\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/developers.sinch.com\/docs\/voice-2.0\/getting-started\/\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Voir la documentation<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"394\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools.png\" class=\"img-fluid\" alt=\"Image pour Cr\u00e9ez le flux d&#039;appels avec votre \u00e9quipe technique\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools-300x182.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools-1024x623.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/10\/SI_NEB_Voice_Connect-Ai-Agents-Developer-Tools-768x467.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-8a48f69ae379fa69b6d1810a36964de9\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Voix et fiabilit\u00e9<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Voix, langues et disponibilit\u00e9 pour les appels IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Les r\u00e9ponses de votre agent IA ne valent que par leur qualit\u00e9 audio au t\u00e9l\u00e9phone. Voici ce que l&rsquo;API vocale v2 apporte \u00e0 l&rsquo;appel.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-sound.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                772 voix                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Voice Relay propose 690 voix standard et 82 voix g\u00e9n\u00e9ratives dans plus de 80 langues. Le SSML vous permet de contr\u00f4ler le rythme.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/lock-open.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Aucune d\u00e9pendance envers un fournisseur d&rsquo;IA                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Vous n&rsquo;\u00eates pas li\u00e9 \u00e0 un seul fournisseur d&rsquo;IA. Changez ou combinez des agents IA sans reconstruire la partie t\u00e9l\u00e9phonique de l&rsquo;appel.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/uppercase-line.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                SLA de disponibilit\u00e9                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;API vocale offre un SLA de disponibilit\u00e9 de 99,95\u00a0% pour le libre-service et de 99,99\u00a0% pour la formule Enterprise, avec l&rsquo;appui d&rsquo;une \u00e9quipe de support 24\/7.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-sand bg-sand\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ sur la connexion des agents IA<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions sur la connexion des agents IA aux appels<\/h2>\r\n                    <\/div>\r\n\r\n                                                                    <p class=\"content-body mb-0 text-body-color\">Voici les questions que les \u00e9quipes se posent avant de mettre un agent IA au t\u00e9l\u00e9phone.<\/p>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-1\">\r\n                                            Sinch fournit-il l&rsquo;agent IA\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-1\"\r\n                                        class=\"accordion-collapse collapse show\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Non. Vous apportez l&rsquo;agent IA, et vous \u00eates responsable de celui-ci et de son comportement. L&rsquo;API vocale v2 le connecte \u00e0 l&rsquo;appel t\u00e9l\u00e9phonique.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-2\">\r\n                                            Est-ce disponible aujourd&rsquo;hui\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-2\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">L&rsquo;API vocale v2, incluant Voice Relay, Voice Streams, SIP et T\u00e9l\u00e9phone (RTPC) comme canaux, est en pr\u00e9visualisation publique depuis le 1er septembre 2026.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-3\">\r\n                                            Que dois-je choisir\u00a0: Voice Relay, Voice Streams, SIP ou Sinch Functions\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-3\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Choisissez Voice Relay si votre agent IA fonctionne avec du texte et que vous souhaitez que l&rsquo;\u00e9coute et la parole soient g\u00e9r\u00e9es pour vous. Choisissez Voice Streams si votre plateforme d&rsquo;agent IA fonctionne d\u00e9j\u00e0 avec de l&rsquo;audio en direct. Choisissez SIP si votre plateforme d&rsquo;agent IA prend d\u00e9j\u00e0 en charge les appels t\u00e9l\u00e9phoniques via SIP. Choisissez Sinch Functions si vous ne souhaitez pas h\u00e9berger de serveur, et connectez-y votre agent avec Voice Relay ou Voice Streams.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-4\">\r\n                                            Puis-je connecter une plateforme d&rsquo;agent IA qui prend d\u00e9j\u00e0 en charge les appels SIP\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-4\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. Votre d\u00e9veloppeur utilise l&rsquo;API vocale v2 pour composer le point de terminaison SIP de la plateforme et le connecter \u00e0 l&rsquo;appelant, pour les appels entrants et sortants. La plateforme g\u00e8re la conversation.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-5\">\r\n                                            Dois-je changer les agents IA que j&rsquo;utilise d\u00e9j\u00e0\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-5\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Non. Conservez les agents IA que vous utilisez d\u00e9j\u00e0. L&rsquo;API vocale v2 fournit la partie t\u00e9l\u00e9phonique\u00a0: les num\u00e9ros, la connexion des appels, le transfert \u00e0 une personne, l&rsquo;enregistrement et la d\u00e9tection de messagerie vocale.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-6\">\r\n                                            Ai-je besoin d&rsquo;un d\u00e9veloppeur\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-6\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Non, si vous utilisez Sinch Functions. D\u00e9ployez le mod\u00e8le Voice Relay, ou d\u00e9crivez l&rsquo;appel \u00e0 l&rsquo;assistant dans le tableau de bord, et celui-ci cr\u00e9e et d\u00e9ploie le flux. L&rsquo;assistant peut commettre des erreurs, demandez donc \u00e0 une personne technique d&rsquo;examiner ce qu&rsquo;il g\u00e9n\u00e8re avant de d\u00e9ployer.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-7\">\r\n                                            Ai-je besoin de mon propre serveur\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-7\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Pour Voice Relay et Voice Streams, oui. Vous h\u00e9bergez le serveur qui maintient la connexion en direct. Avec SIP, vous h\u00e9bergez l&rsquo;infrastructure SIP ou faites appel \u00e0 un tiers. Avec Sinch Functions, il n&rsquo;y a aucun serveur \u00e0 h\u00e9berger, car Sinch Functions ex\u00e9cute votre logique d&rsquo;appel.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-529263961781927ceaaf5ade64a479f8-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-529263961781927ceaaf5ade64a479f8-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-8\">\r\n                                            Puis-je l&rsquo;essayer d&rsquo;abord\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-529263961781927ceaaf5ade64a479f8-8\"\r\n                                        class=\"accordion-collapse collapse\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. Chaque nouveau compte sur le tableau de bord est fourni avec des cr\u00e9dits et un num\u00e9ro de t\u00e9l\u00e9phone r\u00e9serv\u00e9 aux tests.<\/p>                                            <div class=\"text-start mt-3\"><a href=\"https:\/\/developers.sinch.com\/docs\/voice-2.0\/getting-started\/\" target=\"_blank\" class=\"btn-arrow\" >Lire le guide de d\u00e9marrage<\/a><\/div>                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n    <section data-content-type=\"component\" class=\"section-py section-signup bg-body section-signup-default\" data-theme=\"light\">\r\n        <div class=\"container-fluid\">\r\n            <div class=\"section-signup-wide bg-light section-py glow rounded-xl mx-auto position-relative overflow-hidden\" data-theme=\"dark\">\r\n                <div class=\"container\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-12 col-lg-7\">\r\n                            <div class=\"d-flex flex-column px-md-3 px-lg-0\">\r\n                                                                    <svg class=\"mb-4 text-accent\" width=\"64\" height=\"64\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/logotype-sinch.svg\" aria-hidden=\"true\"><\/svg>\r\n                                \r\n                                                                    <h2 class=\"text-accent mb-4 h1\">Mettez votre agent IA au t\u00e9l\u00e9phone<\/h2>\r\n                                \r\n                                <div class=\"fs-5 mb-0 text-body-color\">Demandez \u00e0 un expert vocal Sinch quelle connexion convient \u00e0 votre agent IA, ou contactez l&rsquo;\u00e9quipe commerciale concernant vos volumes d&rsquo;appels.<\/div>\r\n\r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"https:\/\/sinch.com\/fr\/parler-a-un-expert\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Contacter un expert<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n            <a href=\"https:\/\/sinch.com\/fr\/contact-vente\/\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Contacter notre \u00e9quipe commerciale<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                                                \r\n    <div class=\"mt-7 mt-md-9\">\r\n        <div class=\"mb-3 text-accent fw-bold fs-sm\">\r\n            Une fois que vous disposez de nos cl\u00e9s API, d\u00e9veloppez plus rapidement avec vos outils d&rsquo;IA.        <\/div>\r\n        <div class=\"d-flex flex-wrap gap-3\">\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/claude.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Claude<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/cursor.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Cursor<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/gemini.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Gemini<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Plus de plugins<\/span>\r\n                <\/div>\r\n                            <div class=\"rounded p-2 pe-3 d-flex align-items-center gap-2 bg-body\">\r\n                    <svg class=\"text-icon-neutral\" width=\"24\" height=\"24\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/github.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                    <span class=\"fw-bold text-body-color fs-xs\">Serveur MCP<\/span>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                    <div class=\"section-signup-marquee mt-6 mt-md-7 mt-lg-0\">\r\n                        <div class=\"d-none d-lg-flex gap-3\">\r\n                                                            <div class=\"marquee marquee-down marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                    <div class=\"marquee-track\">\r\n                                                                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                                                                                                                <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-1-fr.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-2.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                            <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/section-signup\/section-signup-img-sinch-3.png\" alt=\"Graphique d'inscription\" width=\"320\" height=\"400\">\r\n                                                                                                                        <\/div>\r\n                                <\/div>\r\n                                                            <div class=\"marquee marquee-up marquee-hover-slower marquee-scroll-faster w-50\">\r\n                                    <div class=\"marquee-track\">\r\n                                                                                                                                    <img decoding=\"async\" class=\"marquee-item img-fluid w-100 mb-3 rounded-lg border\" 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