{"id":208315,"date":"2026-09-08T01:10:29","date_gmt":"2026-09-08T01:10:29","guid":{"rendered":"https:\/\/sinch.com\/voice\/ccaas-2\/"},"modified":"2026-09-09T01:10:19","modified_gmt":"2026-09-09T01:10:19","slug":"ccaas","status":"publish","type":"voice","link":"https:\/\/sinch.com\/fr\/voix\/ccaas\/","title":{"rendered":"CaaS"},"content":{"rendered":"\r\n
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CONTACT CENTER MODERNIZATION<\/p>\r\n \r\n \r\n

\r\n Your CCaaS platform isn’t your carrier. That should be your choice <\/h1>\r\n <\/div>\r\n\r\n

The best contact centers pair great software with a great carrier. Your CCaaS platform handles your agents, workflows, and analytics. Sinch handles your calls \u2013 routing 94% of US traffic directly on-net, backed by a 99.99% SLA. With bring your own carrier (BYOC), you choose who delivers the quality your contact center runs on.

You can also add AI-powered voice agents, bring your UCaaS numbers under the same carrier umbrella, and move from legacy TDM to SIP \u2013 all through one enterprise voice relationship. <\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Trusted by 200,000+ customers around the world <\/div>\r\n <\/div>\r\n
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WHY SINCH <\/p>\r\n \r\n

Three reasons enterprises choose Sinch for CCaaS migration<\/h2>\r\n <\/div>\r\n\r\n\r\n

Sinch separates your carrier from your software. You get quality routing, you keep your numbers, and you stay free to change platforms whenever it makes sense. <\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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\r\n Enterprise-grade routing <\/h3>\r\n
\r\n Routing 94% of US calls route directly on Sinch’s own network \u2013 13,000+ rate centers covering 95% of the US population. Quality routing, not least-cost routing. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Number ownership, always <\/h3>\r\n
\r\n Your 800 numbers, local DIDs, and toll-free lines belong to your organization, not your CCaaS vendor. Port in, port out, and take them to any platform you choose. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n AI-ready voice infrastructure <\/h3>\r\n
\r\n Sinch gives AI voice agents the lowest-latency carrier path available. Voice Relay adds speech-to-text, text-to-speech, voice activity detection, and barge-in. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
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BETTER ROUTING<\/p>\r\n \r\n

Boost answer rates and call quality with on-net routing<\/h2>\r\n <\/div>\r\n\r\n\r\n

Better routing starts at the carrier level. Sinch routes on its own network. The path is direct, consistent, and built for enterprise voice \u2013 not optimized for the lowest per-minute cost. <\/p><\/div>\r\n \r\n